Andyhock
31-05-2010, 14:51
Can someone tell me how to escalate complaints with broadband issues. It's now got beyond a joke with lack of connection issues. I am waiting for another installation engineer to come out & tell me it's nothing he can help me with & he will then phone the network engineer who will take three more days to come out. The issue is sorted out for a few weeks, then my connection will slowly get worse till finally I can't connect at all.
I keep phoning to report the issue & each call is like an episode from Mumbai Calling, one telephony agent said it was because I was running windows 7, another one said that he could see my modem so there wasn't an issue. I explained that I was closer & could see the modem better (lol not), I then asked him to explain why then was my modem only showing one download stream when in fact on the 50Meg service I should have four.
The issue I am told is with the main box on the roadside, I was told that this was on the engineers weekly maintenance run but was removed when the bad weather started last year and not added back on.
Any help would be greatly appreciated.
I keep phoning to report the issue & each call is like an episode from Mumbai Calling, one telephony agent said it was because I was running windows 7, another one said that he could see my modem so there wasn't an issue. I explained that I was closer & could see the modem better (lol not), I then asked him to explain why then was my modem only showing one download stream when in fact on the 50Meg service I should have four.
The issue I am told is with the main box on the roadside, I was told that this was on the engineers weekly maintenance run but was removed when the bad weather started last year and not added back on.
Any help would be greatly appreciated.