M1ckR1ck
29-05-2010, 20:09
I have been having severe problems with my 50meg service recently with the speed dropping to 0 then back up to no more than about 12mbps and regularly crashing altogether requiring a modem and router reboot.
I had booked a concert from Concert Channel EU on Thursday night and the connection dropped so many times I used up all my access to the stream and the 2 additional views I had. So that was a tenner down the swanee.
This really isn't good enough for a "premium" service and judging from what others are saying here, either the modems arent up to scratch (probable) or Virgin just doesn't have the bandwidth available to cope (more probable).
Anyway, would it be worth contacting them just to be told they've done a line speed test and everythings ok? Should I ask them to compensate me for the tenner I lost due to their service outage?
I had booked a concert from Concert Channel EU on Thursday night and the connection dropped so many times I used up all my access to the stream and the 2 additional views I had. So that was a tenner down the swanee.
This really isn't good enough for a "premium" service and judging from what others are saying here, either the modems arent up to scratch (probable) or Virgin just doesn't have the bandwidth available to cope (more probable).
Anyway, would it be worth contacting them just to be told they've done a line speed test and everythings ok? Should I ask them to compensate me for the tenner I lost due to their service outage?