digitalspace
27-05-2010, 14:39
Hi,
I'm a 20mb broadband customer who has had near-faultless internet for many years now. However over the past few days my connection has been hard to deal with.
Websites will take half a minute to load, with some timing out. Usenet downloads are suffering too so I'm guessing it isn't a DNS issue, usually I'll get 2.4MB/sec download but now it's anything from 300KB to 1MB - the graph is all over the show.
I've tried bypassing the router and connecting the modem direct to my PC and laptop, but the problem remains on both. I've also checked the local area checker (Southampton) and there are no known faults at this time.
Here are my stats, I know some will complain but they've been like this for absolutely ages now!
Cable Modem Upstream
Upstream Lock : Locked
Upstream Channel ID : 1
Upstream Frequency : 42800000 Hz
Upstream Modulation : QAM16
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 45.5 dBmV
Upstream Mini-Slot Size : 2
Downstream Lock : Locked
Downstream Channel Id : 16
Downstream Frequency : 322750000 Hz
Downstream Modulation : QAM256
Downstream Symbol Rate : 6952 Ksym/sec
Downstream Interleave Depth : taps12Increment17
Downstream Receive Power Level : 12.4 dBmV
Downstream SNR : 39.0 dB
Network Access : Allowed
Maximum Downstream Data Rate : 20480000
Maximum Upstream Data Rate : 768000
Maximum Upstream Channel Burst : 3044
Maximum Number of CPEs : 1
Modem Capability : Concatenation Enabled, Fragametation Enabled, PHS Enabled
Here's a ping result:
Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\>ping www.google.co.uk
Pinging [208.69.34.230] with 32 bytes of data:
Request timed out.
Request timed out.
Reply from 208.69.34.230: bytes=32 time=22ms TTL=52
Reply from 208.69.34.230: bytes=32 time=20ms TTL=52
Ping statistics for 208.69.34.230:
Packets: Sent = 4, Received = 2, Lost = 2 (50% loss),
Approximate round trip times in milli-seconds:
Minimum = 20ms, Maximum = 22ms, Average = 21ms
C:\Users\>
I get similar 'Lost' with any other address.
Please advise! :)
I'm a 20mb broadband customer who has had near-faultless internet for many years now. However over the past few days my connection has been hard to deal with.
Websites will take half a minute to load, with some timing out. Usenet downloads are suffering too so I'm guessing it isn't a DNS issue, usually I'll get 2.4MB/sec download but now it's anything from 300KB to 1MB - the graph is all over the show.
I've tried bypassing the router and connecting the modem direct to my PC and laptop, but the problem remains on both. I've also checked the local area checker (Southampton) and there are no known faults at this time.
Here are my stats, I know some will complain but they've been like this for absolutely ages now!
Cable Modem Upstream
Upstream Lock : Locked
Upstream Channel ID : 1
Upstream Frequency : 42800000 Hz
Upstream Modulation : QAM16
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 45.5 dBmV
Upstream Mini-Slot Size : 2
Downstream Lock : Locked
Downstream Channel Id : 16
Downstream Frequency : 322750000 Hz
Downstream Modulation : QAM256
Downstream Symbol Rate : 6952 Ksym/sec
Downstream Interleave Depth : taps12Increment17
Downstream Receive Power Level : 12.4 dBmV
Downstream SNR : 39.0 dB
Network Access : Allowed
Maximum Downstream Data Rate : 20480000
Maximum Upstream Data Rate : 768000
Maximum Upstream Channel Burst : 3044
Maximum Number of CPEs : 1
Modem Capability : Concatenation Enabled, Fragametation Enabled, PHS Enabled
Here's a ping result:
Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\>ping www.google.co.uk
Pinging [208.69.34.230] with 32 bytes of data:
Request timed out.
Request timed out.
Reply from 208.69.34.230: bytes=32 time=22ms TTL=52
Reply from 208.69.34.230: bytes=32 time=20ms TTL=52
Ping statistics for 208.69.34.230:
Packets: Sent = 4, Received = 2, Lost = 2 (50% loss),
Approximate round trip times in milli-seconds:
Minimum = 20ms, Maximum = 22ms, Average = 21ms
C:\Users\>
I get similar 'Lost' with any other address.
Please advise! :)