Phone Not Working

[tomtank62]

My home phone is not working in the Harrogate area. There is no dial tone and when I call home from a mobile I get Phone No not valid.
Anyone else got the same problem?

[Digital Fanatic]

My home phone is not working in the Harrogate area. There is no dial tone and when I call home from a mobile I get Phone No not valid.
Anyone else got the same problem?

We have a major outage in Harrogate, under ref 1271764

You can track the ticket on the Status Page - see my sig

[tomtank62]

Thanks, I never found any indications of a fault on the status page, it only showed green.
Anyway it is now fixed.

[Digital Fanatic]

Thanks, I never found any indications of a fault on the status page, it only showed green.
Anyway it is now fixed.

We don't have traffic lights for Cable now? Did you use the correct link? You need to input your telephone number too.

It is restored now though, so maybe thats why you didn't see it

Glad you are back on though :)

[Pia]

Is there any way to report a fault without ringing?

My phone is fuzzy and only works for a few mins if i gently tap the brown box outside oops:

[nodrogd]

Is there any way to report a fault without ringing?

My phone is fuzzy and only works for a few mins if i gently tap the brown box outside oops:

You could use VM's Help & Support Forum (http://community.virginmedia.com/t5/Telephone/bd-p/Telephone) (you will need to register first). The staff there can arrange appointments for you should you need one.

[Pia]

Thanks i was just coming back on to say i've rang them now and they're coming out tomorrow. Gave the box a swift boot and it worked long enough to ring :LOL:

[m419]

Sounds like the cable has worn away with rain.

[Pia]

Maybe it melted, it only started doing it at the weekend :D

[Lord Nikon]

Thanks i was just coming back on to say i've rang them now and they're coming out tomorrow. Gave the box a swift boot and it worked long enough to ring :LOL:

Proof positive that rebooting does help sometimes. :D