we're paying £37 a month for XL 20mb broadband

[jtfab75]

we're paying £37 a month for XL 20mb broadband
we're looking to add a new v+ box to our other 2 v+ boxes (tv size-xl) ,20mb broadband(xl) and phone line with virgin.
to save money we thought about downgrading our broadband to 10mb.we checked the prices for 10mb and found this-

10mb -£12.50
20mb - £20
50mb - £28

so i checked my last bill and i paid £37 for 20mb broadband !!!!!

god know's how long i've been spending that much.
i'll be phoning up later so i'll let you know whats going on !!

ps check your bill with the online prices !!

[pip08456]

If I recall correctly 20Mb-£20pm IF you also have a phone line @ £11.50pm, otherwise £37.00pm.

Just checked the website. It seems you do not need the phone line anymore to get it cheaper.

£20pm + £11.99 (3 months @£10pm for new customers)

£25pm (for 3 mths for new customers) then £30pm.

Go for the £7.00pmsaving or get a good deal.

[BenMcr]

BB XL shows on the bill as £37 before discounts

The £20 price advertised online is after at least a £17 discount (when taken with the phonline)

[pip08456]

BB XL shows on the bill as £37 before discounts

The £20 price advertised online is after at least a £17 discount (when taken with the phonline)

Not according to the website unless I'm reading it wrong. There are no discounts mentioned and just state the price.

http://allyours.virginmedia.com/websales/product.do?id=3246

BTW the OP states what he has been paying without a phone line not anything about discounts. and £37pm was the price for no phone line.

[BenMcr]

All the prices on the website are quoted after discounts

Does it really matter if the bill says:

£37
-£17 discount
+£11.99 phoneline
=£31.99

or

£20 BB XL
£11.99 phoneline
=£31.99

??

[zing_deleted]

All the prices on the website are quoted after discounts

Does it really matter if the bill says:

£37
-£17 discount
+£11.99 phoneline
=£31.99

or

£20 BB XL
£11.99 phoneline
=£31.99

??


yes it does matter imo as I have said before and will continue again the billing system VM is designed to be confusing and needs to be clarified.

[pip08456]

All the prices on the website are quoted after discounts

Does it really matter if the bill says:

£37
-£17 discount
+£11.99 phoneline
=£31.99

or

£20 BB XL
£11.99 phoneline
=£31.99

??

Ben, we were on about the price without phoneline which clearly states £30pm after 3 mths

[BenMcr]

Ben, we were on about the price without phoneline which clearly states £30pm after 3 mths
Yes that includes a £7 discount

[pip08456]

Yes that includes a £7 discount

Didn't use to be



If I recall correctly 20Mb-£20pm IF you also have a phone line @ £11.50pm, otherwise £37.00pm.

I'll be looking to cancel my phone line as I don't use it.

It is however refreshig to see that some ISP's are moving away from the "need" to have a phoneline.

[BenMcr]

If I recall correctly 20Mb-£20pm IF you also have a phone line @ £11.50pm, otherwise £37.00pm.
Yes it used to be. Hasn't been that for at least a year (I think)

So it's now £30 for BB XL by itself or £31.99 for BB XL and Phoneline

It is however refreshig to see that some ISP's are moving away from the "need" to have a phoneline.You have never 'needed' a phoneline to get cable broadband but with some of the pricing it can be cheaper overall if you do

[pip08456]

You have never 'needed' a phoneline to get cable broadband but with some of the pricing it can be cheaper overall if you do

Which is the only reason I took it.

[Ignitionnet]

It is however refreshig to see that some ISP's are moving away from the "need" to have a phoneline.

Given virtually every other ISP delivers the service down a phone line pretty difficult for them to move away from the need to have one.

Unsure what you mean about Virgin moving away from the need to have one either, the product was launched standalone and available standalone for years, a conscious decision was made to move to the need to have a phone line by cable.

[zing_deleted]

Yes that includes a £7 discount

lmao buy one product we at VM can not be bothered to offer this single product at a correctly advertised price so we will do are upmost to make you scratch your head by charging a fictional price and offer you a discount for nothing . Absolutely rediculas

[moiraf100]

we're paying £37 a month for XL 20mb broadband
we're looking to add a new v+ box to our other 2 v+ boxes (tv size-xl) ,20mb broadband(xl) and phone line with virgin.
to save money we thought about downgrading our broadband to 10mb.we checked the prices for 10mb and found this-

10mb -£12.50
20mb - £20
50mb - £28

so i checked my last bill and i paid £37 for 20mb broadband !!!!!

god know's how long i've been spending that much.
i'll be phoning up later so i'll let you know whats going on !!

ps check your bill with the online prices !!

Not to be pedantic, but I read it that he already has 2 V+ boxes, 20mb BB and phoneline (underlined). And wants to add another V+ box (bold)

[pip08456]

Not to be pedantic, but I read it that he already has 2 V+ boxes, 20mb BB and phoneline (underlined). And wants to add another V+ box (bold)

Eagle eyed. I think you are the only one who noticed.

[mjpartyboy]

We've already got L broadband, L phone, XL TV, and our line rental with VM, and when we go through Change your package (http://allyours.virginmedia.com/html/existing-customer/upgrade.html) online to change the broadband to XL it only mentions the £37 price and not £20 when line rental with VM (http://allyours.virginmedia.com/websales/product.do?id=3246). I got as far as the enter your details page and stopped, because I didn't want to accidentally upgrade the service at £37. If £20 is what's going to be charged, I assume this will be made clear on one of the last pages before submitting the change request.

This is our eBill:

£11.99 Line rental
£3.45 L phone
-£14.00 Phone, TV, broadband discount
£24.50 XL TV
£15.00 Extra V box
-£9.50 Set box discount
£25.00 L broadband
£56.44 Total

According to our bill we're currently paying £25 for 10 MB broadband, which is advertised as £12.50 when line rental with VM or £20 without moving line rental (http://allyours.virginmedia.com/websales/product.do?id=3264).

If we do upgrade to XL broadband and it does actually come in at £20, will the -£14.00 Phone, TV, broadband discount we already get still apply to the bill? Likewise, if we're paying £25 for L, we might as well pay £28 for XXL when line rental with VM (http://allyours.virginmedia.com/websales/product.do?id=15208), but what about existing discounts?

Why is VM's pricing structure all over the place!

[BenMcr]

The £12.50 for BB L advertised online is after a £12.50 discount. You are getting a £14 discount.

This is because you also have TV so £1.50 of the discount goes towards that and £12.50 goes towards to broadband

So you are paying £12.50 for BB L

[mjpartyboy]

The £12.50 for BB L advertised online is after a £12.50 discount. You are getting a £14 discount.

This is because you also have TV so £1.50 of the discount goes towards that and £12.50 goes towards to broadband

So you are paying £12.50 for BB L

Thanks for clearing that up.

What impact would upgrading to XL or XXL broadband have on our bill, with everything else staying the same?

[BenMcr]

Well BB XL is £7.50 more than BB L and BB XXL is £15.50 more.

So after approrpriate charges and discount changes your bill would go up by those amounts

[mjpartyboy]

Well BB XL is £7.50 more than BB L and BB XXL is £15.50 more.

So after approrpriate charges and discount changes your bill would go up by those amounts

This is where your pricing and discounting causes confusion, because I can't see where it says on your website that you'll charge £25 for L broadband then discount the bill by £12.50 to make it the advertised price of £12.50 (line rental deal).

With this in mind, what would actually appear on the bill as the charge for XL and XXL broadband, because clearly it won't say £20 for XL or £28 for XXL and the £14 discount would change?

[BenMcr]

This is where your pricing and discounting causes confusion, because I can't see where it says on your website that you'll charge £25 for L broadband then discount the bill by £12.50 to make it the advertised price of £12.50 (line rental deal).Yes I know, which is why I always suggest looking at the total figure for the services you want rather than the breakdown

With this in mind, what would actually appear on the bill as the charge for XL and XXL broadband, because clearly it won't say £20 for XL or £28 for XXL and the £14 discount would change?
BB XL would show as £37 - £18.50 (£17 against the broadband, £1.50 against the TV)

BB XXL would show as £45 - £18.50 (again £17 againt BB, £1.50 against TV)

[nomadking]

How on earth is anyone expected to know what will be on their next bill if they upgrade their broadband online via selfcare. All that is needed is to say what the change in the bill would be. That would take into account and be independent of whatever discount a customer is currently getting.

[BenMcr]

The problem with the upgrade site at the moment is it doesn't (and can't) take into account what existing services and/or discounts you have at the moment so it can't give an accurate change figure.

There is a new site planned to launch very soon that will. Should make the online upgrade experience much better

[mjpartyboy]

Thanks for your help BenMcr.

[nomadking]

If it can't tell you what the change in cost is going to be, then it shouldn't allow someone to change their broadband level of service. Especially as the cost that is indicated, is grossly misleading.

[kwikbreaks]

Why is VM's pricing structure all over the place!So that you'll either phone up every year to complain about the price increase when your introductory discount ends and get locked into another 12 months contract to get the discount back or not notice and pay some ludicrous price that you'd never have signed up for initially.

Nowhere on the website does it make clear that the prices quoted are discounted.

I'm new to VM but I've been warned about this by several customers. Always check the bills - especially when your minimum contract period is ending. If it goes up call and complain (I'm thinking of leaving option).

[dnh]

Can anyone explain why i was quoted £62 for xl tv bb and phone by customer services? £63.19 by email? and on the vm website it totals £58?

[v0id]

Can anyone explain why i was quoted £62 for xl tv bb and phone by customer services? £63.19 by email? and on the vm website it totals £58?

Different departments of a telecommunication company not communicating with each other?

[KungFuKitty]

Didn't read through the whole thread 'cause feelin' lazy lol, sorry if this has been answer but... the £37 charge for 20mb BB was the old price, so if your on the old contract or even out of contract and havn't rang in to either switch your package (existing contract) to something else or renewed your contract from the old prices they'll gladly charge you the same ole 37 quid for 20meg bb.
Basically best thing to do would be to either ring them and change to a better package, which will renew your 1yr contract with them or go for another ISP if your out of contract and tired of Virgin.
:tu:

[NTLWASBETTER]

im also paying £37 on my bill for XL (20mb) broadband. i have ntl phone/tv/bb and have been a customer for years

i have a retentions deal on my account which knocks down the price of everything im being charge for by about £13.50. This loyallty discount is a con on VM's part to try and keep me sweet.

its actually very insulting, they must think i am stupid. For whatever they discount from my bill, they offset by overcharging me on everything else. So i actually end up getting no discount at all. I pay the exact same amount as anybody else.

This you might say is 'fair enough', but not so, as theyre deliberately misleading me and treating me as a fool.

not to mention all they stuff they do wrong, like offer me free XL bb for 6 months, but then charge me anyway, which also involved them somehow ****ing up my connection for 4 weeks after the 'upgrade'. 4 weeks offline becuase the operator did something wrong which they could not fix, and not even a penny off a bill...

honestly, VM will obviously have there good staff, but they must have an unusually high amount of numtpies who work there as well.

[BenMcr]

im also paying £37 on my bill for XL (20mb) broadband. i have ntl phone/tv/bb and have been a customer for years

i have a retentions deal on my account which knocks down the price of everything im being charge for by about £13.50. This loyallty discount is a con on VM's part to try and keep me sweet.
If you are getting discount on your bill you are not paying the full price for services.

So because you get a £13.50 discount you are currently paying around £23.50 for Broadband.

If you are not happy about your price then do something about it - phone up Virgin and find out what offers are available

[KungFuKitty]

This you might say is 'fair enough', but not so, as theyre deliberately misleading me and treating me as a fool.

****ing up my connection for 4 weeks after the 'upgrade'. 4 weeks offline becuase the operator did something wrong which they could not fix, and not even a penny off a bill...


I wouldn't say it was fair enough mate and i know where you're coming from, it seems these deals they give from retensions are generally abit crappy and only seem like you're getting a good deal for a small amount of time.

As for you losing 4 weeks of your net and not getting a reduction in your bill, that's rediculous. Did you ring up to complain about this? I hope so.

Sorry for your rough times dude :(