garpunkal
28-04-2010, 20:01
Hi, I had my virgin internet installed on saturday, and I was receiving 13MBs on speedtest.net.
Since then my speed has dramatically dropped and I'm receiving about 512kbps.
I've checked the modem details, and I'm getting the following:
Downstream Lock : Locked
Downstream Channel Id : 2
Downstream Frequency : 402750000 Hz
Downstream Modulation : QAM64
Downstream Symbol Rate : 5056.941 Ksym/sec
Downstream Interleave Depth : taps32Increment4
Downstream Receive Power Level : -2.5 dBmV
Downstream SNR : 34.3 dB
Upstream Lock : Locked
Upstream Channel ID : 2
Upstream Frequency : 29200000 Hz
Upstream Modulation : QAM16
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 38.0 dBmV
Upstream Mini-Slot Size : 2
The engineer has been back out today and put on a "forward path equaliser of 8Db".. this hasn't worked and he believes it to be a network issue outside of his remit. He's contacted the network support, but that could take 2-3 days :(
Does anyone have any advice or suggestions about this?
Since then my speed has dramatically dropped and I'm receiving about 512kbps.
I've checked the modem details, and I'm getting the following:
Downstream Lock : Locked
Downstream Channel Id : 2
Downstream Frequency : 402750000 Hz
Downstream Modulation : QAM64
Downstream Symbol Rate : 5056.941 Ksym/sec
Downstream Interleave Depth : taps32Increment4
Downstream Receive Power Level : -2.5 dBmV
Downstream SNR : 34.3 dB
Upstream Lock : Locked
Upstream Channel ID : 2
Upstream Frequency : 29200000 Hz
Upstream Modulation : QAM16
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 38.0 dBmV
Upstream Mini-Slot Size : 2
The engineer has been back out today and put on a "forward path equaliser of 8Db".. this hasn't worked and he believes it to be a network issue outside of his remit. He's contacted the network support, but that could take 2-3 days :(
Does anyone have any advice or suggestions about this?