Problems with 20Mb connection

[johnbom]

Hi.

I am having sopme problems with my internet connection. I have been with VM for a good number of years, and now I'm on the 20Mb BB (which I have been on for over 1 year). I haven't had many problems with this service, except for over the past week. I have been getting a very slow connection (taking minutes to load pages) and frequent page timeouts. This is very unusual as usually my speed is nippy, and I don't have many vices but quick BB is one of them!

I am going to get on to VM, but I'm not really sure what to say other than my BB is running slow. I want to go armed with a little more so they don't fob me off :erm:. I have checked for any problems in my area (HD) and there doesn't seem to be any. I looked at my modem logs, but I have no idea what they mean.

Can anyone give me some pointers?

Thanks muchly. :)

[pip08456]

We've more chance of giving you pointers if you post the modem stats. D/stream U/stream and log.

[johnbom]

Ok, sorry! Here are the stats -

First Time Last Time Priority Description
Time Not Established Time Not Established Error (4) ToD request sent- No Response received
Time Not Established Time Not Established Information (7) The s/w filename specified in the config file is the same as ...
Time Not Established Time Not Established Information (7) A software upgrade filename was specified in the config file.
Time Not Established Time Not Established Information (7) Authorized
Time Not Established Time Not Established Information (7) Registration complete!
Time Not Established Time Not Established Information (7) We registered with a DOCSIS 1.1 config file!
Time Not Established Time Not Established Information (7) Received a REG-RSP message from the CMTS...
Time Not Established Time Not Established Information (7) Sending a REG-REQ to the CMTS...
Time Not Established Time Not Established Information (7) CableModem SNMP configure complete
Time Not Established Time Not Established Information (7) IP init completed ok
Time Not Established Time Not Established Information (7) CableModem TFTP init ok
Time Not Established Time Not Established Error (4) ToD request sent- No Response received
Time Not Established Time Not Established Information (7) CableModem DHCP client init ok
Time Not Established Time Not Established Critical (3) DHCP WARNING - Non-critical field invalid in response.
Time Not Established Time Not Established Information (7) MAP w/initial maintenance region received
Time Not Established Time Not Established Information (7) Downstream sync ok
Time Not Established Time Not Established Information (7) Beginning initial ranging...
Time Not Established Time Not Established Information (7) downstream time sync acquired...
Time Not Established Time Not Established Information (7) Downstream sync ok
Time Not Established Time Not Established Information (7) starting ds time sync acquisition...
Time Not Established Time Not Established Information (7) Locked on the downstream. Waiting for UCDs...
Time Not Established Time Not Established Information (7) Downstream lock ok
Time Not Established Time Not Established Information (7) Sync Start
Time Not Established Time Not Established Critical (3) Started Unicast Maintenance Ranging - No Response received - ...
Time Not Established Time Not Established Critical (3) DHCP WARNING - Non-critical field invalid in response.
Time Not Established Time Not Established Critical (3) DHCP WARNING - Non-critical field invalid in response.
Time Not Established Time Not Established Critical (3) No Ranging Response received - T3 time-out
Time Not Established Time Not Established Critical (3) SYNC Timing Synchronization

Downstream Lock : Locked
Downstream Channel Id : 2
Downstream Frequency : 402750000 Hz
Downstream Modulation : QAM256
Downstream Symbol Rate : 5360.537 Ksym/sec
Downstream Interleave Depth : taps8Increment16
Downstream Receive Power Level : 8.1 dBmV
Downstream SNR : 40.2 dB

Upstream Lock : Locked
Upstream Channel ID : 5
Upstream Frequency : 25800000 Hz
Upstream Modulation : QPSK
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 40.5 dBmV
Upstream Mini-Slot Size : 2