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View Full Version : How can I get a new Virgin Cable Modem to replace a 3COM CMX

JohnWB
22-04-2010, 19:09
I have a 3COM CMX cable modem which I have been using for years and I am on a 10meg package.

I only get up to around 5meg download and have been told that a new modem would allow me to get the full 10 meg.

How do I go about getting a new modem & who do I have to contact.
Ben B
22-04-2010, 19:14
Hi there,

You can either give Technical Support a ring on 151 from a Virgin phone or 08454541111 from any other phone and they will post you one, or alternatively you can post on the VM Forum http://community.virginmedia.com/t5/Fibre-optic-broadband-cable/bd-p/Fibre and they will also be able to send you one.

Hope this helps,
Ben :)
Peter_
22-04-2010, 19:41
I have a 3COM CMX cable modem which I have been using for years and I am on a 10meg package.

I only get up to around 5meg download and have been told that a new modem would allow me to get the full 10 meg.

How do I go about getting a new modem & who do I have to contact.
That is an antique and will be replaced on sight so just call or post as above and you will be sorted out.;)
JohnWB
22-04-2010, 20:11
I rang them up as suggested (thanks for the advice) and a new one is one it's way, great result. :)
fatassmichael
22-04-2010, 20:16
weren't they one of the first modems available? iirc, customers could choose to buy the modem for a reduced package price.
Ben B
22-04-2010, 20:18
Excellent :tu:, when it arrives just follow the instructions and ring the activation line in the installation guide that comes with it :)
Peter_
22-04-2010, 20:46
weren't they one of the first modems available? iirc, customers could choose to buy the modem for a reduced package price.
Here is some information for you. (http://www.chetnet.co.uk/articles/index.php?page=index_v2&id=91&c=4);)
Scrubbs
22-04-2010, 20:54
Here is some information for you. (http://www.chetnet.co.uk/articles/index.php?page=index_v2&id=91&c=4);)


I'm still confused :blush::confused: I have the home series 100 would that explain why I have never seen 10mbps?
and should I ring 150 to get another one?
fatassmichael
22-04-2010, 21:09
Thanks for sharing Masque :o)
Jon T
22-04-2010, 21:21
I'm on 10Mb, and getting 10Mb with a Surfboard 4100. Don't see why the link says that they don't support 10Mb as the specs say they are capable of up to 38Mb/s, they also have a 10/100 ethernet port, so that's not the issue.
Matt-08
22-04-2010, 21:50
@OP: Are you currently connected via USB?

@Jon T: You're probably connected via Ethernet which doesn't have the 5Mbps limit that USB has.
Scrubbs
22-04-2010, 21:59
@OP: Are you currently connected via USB?

@Jon T: You're probably connected via Ethernet which doesn't have the 5Mbps limit that USB has.


Me??? I'm on ethernet
Jon T
22-04-2010, 22:15
@OP: Are you currently connected via USB?

@Jon T: You're probably connected via Ethernet which doesn't have the 5Mbps limit that USB has.

Correct. Ethernet though to a Linksys WRT54G v3.2 running Tomato firmware:D

I thought that the USB port limitations were what the article was hinting at.
Peter_
22-04-2010, 22:50
I'm still confused :blush::confused: I have the home series 100 would that explain why I have never seen 10mbps?
and should I ring 150 to get another one?
Yes they should replace it for you.