Andymac61
18-04-2010, 20:27
Howdy guys,
Ive had massive problems with my virgin broadband connecting to the EA servers in the states. Either a constant lag or complete disconnection and have tried as many variables to work out were the fault lies........still not determined if its fully virgin or its EA's notoriously bad servers.
Virgin's Tech guys state that my line is fine with them, but i still cant understand why i have a constant crap connection with the Ea servers when playing on xbox and others I know havent.
Currently dealing with Ea's Tech guys and they have recently replied, after i sent a traceroute to them, stating:
The issue could lie with your ISP, but not necessarily with your actual connection to their network but instead the way they have you connected to us. The sudden significant jump in ping time between hops 6 and 7 on your UO traces would be indicative of that. The only servers that are our servers on the trace were the ones with the IP addresses 159.153.XXX.XXX, meaning the last hops which were likely slow due to the previous server information was being passed through having a high ping time.
My trace route is this (previously shown this on a different thread):
Host Name IP Address Hop Ping Time Ping Avg % Loss Pkts r/s Ping best/worst
* Unknown Host * 192.168.2.1 1 0ms 0ms 0% 101 / 101 0ms / 2ms
cpc3-bahd4-2-0-gw.know.cable.virg86.30.226.1 2 8ms 11ms 0% 101 / 101 7ms / 83ms
renf-core-1b-ge-300-1153.network.82.23.160.241 3 8ms 10ms 0% 101 / 101 7ms / 32ms
leed-bb-1b-as3-0.network.virginme213.105.175.225 4 13ms 19ms 0% 101 / 101 13ms / 65ms
* Unknown Host * 62.252.224.238 5 24ms 100% 0 / 101
xe-11-0-0-xcr1.lnd.cw.net 195.2.10.245 6 24ms 28ms 0% 101 / 101 22ms / 89ms
ge-11-0-0-xcr1.nyk.cw.net 195.2.25.18 7 96ms 102ms 0% 101 / 101 92ms / 278ms
xe-0-0-0-xcr1.ash.cw.net 195.2.21.182 8 98ms 103ms 0% 101 / 101 96ms / 153ms
Eth1-7.edge03.abn-iad.ea.com 206.223.115.55 9 98ms 100% 0 / 100
* Unknown Host * 159.153.224.222 10 95ms 98ms 0% 100 / 100 94ms / 121ms
fert07-eqx-iad.ea.com 159.153.224.230 11 96ms 106ms 0% 100 / 100 95ms / 299ms
meav5-pub.pt.iad.ea.com 159.153.226.105 12 97ms 98ms 0% 100 / 100 94ms / 125ms
From the above info is there anything i can possibly do, other than change ISP to sort this situation out? I mean can virgin change the way i connect to this server or will i get the usual "your connection is fine and if not.......just reset your modem!" aaaaaaaaaaaaaaaahhhhhh!!!!!!!!
Your help is very much appreciated with this problem guys!
Ive had massive problems with my virgin broadband connecting to the EA servers in the states. Either a constant lag or complete disconnection and have tried as many variables to work out were the fault lies........still not determined if its fully virgin or its EA's notoriously bad servers.
Virgin's Tech guys state that my line is fine with them, but i still cant understand why i have a constant crap connection with the Ea servers when playing on xbox and others I know havent.
Currently dealing with Ea's Tech guys and they have recently replied, after i sent a traceroute to them, stating:
The issue could lie with your ISP, but not necessarily with your actual connection to their network but instead the way they have you connected to us. The sudden significant jump in ping time between hops 6 and 7 on your UO traces would be indicative of that. The only servers that are our servers on the trace were the ones with the IP addresses 159.153.XXX.XXX, meaning the last hops which were likely slow due to the previous server information was being passed through having a high ping time.
My trace route is this (previously shown this on a different thread):
Host Name IP Address Hop Ping Time Ping Avg % Loss Pkts r/s Ping best/worst
* Unknown Host * 192.168.2.1 1 0ms 0ms 0% 101 / 101 0ms / 2ms
cpc3-bahd4-2-0-gw.know.cable.virg86.30.226.1 2 8ms 11ms 0% 101 / 101 7ms / 83ms
renf-core-1b-ge-300-1153.network.82.23.160.241 3 8ms 10ms 0% 101 / 101 7ms / 32ms
leed-bb-1b-as3-0.network.virginme213.105.175.225 4 13ms 19ms 0% 101 / 101 13ms / 65ms
* Unknown Host * 62.252.224.238 5 24ms 100% 0 / 101
xe-11-0-0-xcr1.lnd.cw.net 195.2.10.245 6 24ms 28ms 0% 101 / 101 22ms / 89ms
ge-11-0-0-xcr1.nyk.cw.net 195.2.25.18 7 96ms 102ms 0% 101 / 101 92ms / 278ms
xe-0-0-0-xcr1.ash.cw.net 195.2.21.182 8 98ms 103ms 0% 101 / 101 96ms / 153ms
Eth1-7.edge03.abn-iad.ea.com 206.223.115.55 9 98ms 100% 0 / 100
* Unknown Host * 159.153.224.222 10 95ms 98ms 0% 100 / 100 94ms / 121ms
fert07-eqx-iad.ea.com 159.153.224.230 11 96ms 106ms 0% 100 / 100 95ms / 299ms
meav5-pub.pt.iad.ea.com 159.153.226.105 12 97ms 98ms 0% 100 / 100 94ms / 125ms
From the above info is there anything i can possibly do, other than change ISP to sort this situation out? I mean can virgin change the way i connect to this server or will i get the usual "your connection is fine and if not.......just reset your modem!" aaaaaaaaaaaaaaaahhhhhh!!!!!!!!
Your help is very much appreciated with this problem guys!