View Full Version : serious outage in Telford area
telfordcable
16-04-2010, 19:09
telford area tf7 and tf1 had a very serious outage since 2 days ago and nothing was fixed, i called up virgin tech, they say it will be fixed by 5th may and was aware of the problem. keep getting disconnection and had to reset modem every 10 mins all day. it really annoying. virgin only refund me £2.50 for no service until 5th may is a joke.
---------- Post added at 19:09 ---------- Previous post was at 19:08 ----------
does anyone elses live in telford had the same problem ?
The are 2 outages in Telford with and end date of 17th April 2010, so I have no idea were you got 5th May 2010 from.;)
The are 2 outages in Telford with and end date of 17th April 2010, so I have no idea were you got 5th May 2010 from.;)
Come on you know what his posts are like :LOL:
Come on you know what his posts are like :LOL:
Of course I do that is why I posted what outages are in his area with the end times.;)
Of course I do that is why I posted what outages are in his area with the end times.;)
:tu:
I bet he is not even on the affected uBR.:D
telfordcable
16-04-2010, 20:01
april 17th ? what was the problem ? and why it wasn't on ther service status webpage ?
april 17th ? what was the problem ? and why it wasn't on ther service status webpage ?
SNR issues causing slow speeds and disconnections.
It should have been on the Outage page.
telfordcable
16-04-2010, 22:23
where can i find the outage page ?
where can i find the outage page ?
Here you go just click HERE (http://status-cable.virginmedia.com/vmstatus/summary.do)
telfordcable
16-04-2010, 22:37
there is no Telford on it, all green OK ? (I select Midlands) it only show up B36 Birmingham
theoldbill
16-04-2010, 22:54
I bet he is not even on the affected uBR.:D
Without being funny a lot of the ubr's in Telford are bogged and noise on a lot of the cabs around here is common (you only have to see the state of some of them to know why, doors held closed with brown packing tape etc etc).
TelfordCable... you wouldn't be on ubr11 by any chance...
Without being funny a lot of the ubr's in Telford are bogged and noise on a lot of the cabs around here is common (you only have to see the state of some of them to know why, doors held closed with brown packing tape etc etc).
TelfordCable... you wouldn't be on ubr11 by any chance...
Both Telford Outages have the 17/4/10 as their estimated end time, and at present the are just the 2.
telfordcable
16-04-2010, 23:00
i have been told it will be fixed at 3am on 17/04/2010 by tech support via phoneline an hour ago.
jtaylor06
16-04-2010, 23:10
Fine here on TF2 :)
Ready light is flashing, I'm sure that it shouldn't be? but it's working obviously as I'm writing this now :)
Fine here on TF2 :)
Ready light is flashing, I'm sure that it shouldn't be? but it's working obviously as I'm writing this now :)
That is a known firmware issue and has been in other threads.;)
jtaylor06
16-04-2010, 23:17
Can't complain then really :)
Hopefully I don't jinx myself now though.
Cheers anyway Masque
Liking the new name too
Digital Fanatic
16-04-2010, 23:38
telford area tf7 and tf1 had a very serious outage since 2 days ago and nothing was fixed, i called up virgin tech, they say it will be fixed by 5th may and was aware of the problem. keep getting disconnection and had to reset modem every 10 mins all day. it really annoying. virgin only refund me £2.50 for no service until 5th may is a joke.
---------- Post added at 19:09 ---------- Previous post was at 19:08 ----------
does anyone elses live in telford had the same problem ?
Details of Service Issue
Ticket number 1241669 Time Stamp Apr 16 2010 23:35PM
Region(s) affected England - Midlands [MI]
Customers affected Broadband Internet
Name Karl Greenwood
Department Outage Surveillence Team
Brief Description
Postcode area(s) TF4, TF7, TF10
Placename Telford
Estimated Fix Time 8 Hours
Details Customers in the Telford TF4, TF7 & TF10 areas may currently be experiencing a intermittent loss of their broadband internet. Our engineers are currently investigating this issue. Virgin Media would like to apologise for any inconvenience caused. - Virgin Media Technical Support
Status Opened Priority P2
There you go so the fix time is around 0800 tomorrow see above.
telfordcable
17-04-2010, 11:09
still not fixed yet! and it now 11am ! Really fed up with it. BTWholesale had the fastest fixed time than VM. Wish I should have brought mobile broadband (for backup)
Digital Fanatic
17-04-2010, 11:14
still not fixed yet! and it now 11am ! Really fed up with it. BTWholesale had the fastest fixed time than VM. Wish I should have brought mobile broadband (for backup)
It's an unusual fault, with intermittent service... the fix time is a guide / target SLA.
Do you have total loss? If so then you are not part of this issue. This issue is with intermittent loss only.
telfordcable
17-04-2010, 11:20
The speed was increasing today! Look here: https://www.cableforum.co.uk/images/local/2010/04/34.png (http://www.speedtest.net)
theoldbill
19-04-2010, 11:21
UBR11, Telford TF3
Currently an issue with DHCP not renewing IP leases... my modem went offline about an hour ago and won't come back.
Last time this happened a few weeks it affected other Midlands customers, I was lead to believe the DHCP server is at the headend not at the UBR - is anyone else in the Mids having trouble pulling an IP from the network??
telford area tf7 and tf1 had a very serious outage since 2 days ago and nothing was fixed, i called up virgin tech, they say it will be fixed by 5th may and was aware of the problem. keep getting disconnection and had to reset modem every 10 mins all day. it really annoying. virgin only refund me £2.50 for no service until 5th may is a joke.
---------- Post added at 19:09 ---------- Previous post was at 19:08 ----------
does anyone elses live in telford had the same problem ?
telfordcable
19-04-2010, 23:42
https://www.cableforum.co.uk/images/local/2010/04/32.png (http://www.speedtest.net) 20 Meg ?
MovedGoalPosts
20-04-2010, 14:16
https://www.cableforum.co.uk/images/local/2010/04/32.png (http://www.speedtest.net) 20 Meg ?
If you are getting more than you are paying for why complain. Think of it as "compensation" for your purported previous outages.
Br1t1shB33f
20-04-2010, 17:06
If you are getting more than you are paying for why complain. Think of it as "compensation" for your purported previous outages.
He isnt Complaining he is just surprised.
Btw i have had my net down all day yesterday 19th April and i live in TF3 area.
Back on though at around 6am 20th.
Ignitionnet
20-04-2010, 18:40
Talking of which Mr Telford Cable which CMTS are you on in Telford, what does the 'connection' tab at the top say, minus the customer number of course.
He isnt Complaining he is just surprised.
I think you need to read some of his Classic previous threads.:D
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