VM Maintanance

[Zee]

I was told there is something going on in my area called highlight ot highline she wasn't very clear but she said something like if there is 100 customers on one network they need to split them, she wasn't clear at all but she said this is what is causing my poor connection state but said there is no time frame in which it will be fixed.

is there someone that could maybe check the status in my area and let me know whats going on?

[Scrubbs]

I take it you have checked here (http://status-cable.virginmedia.com/vmstatus/summary.do) ?(:) (http://status-cable.virginmedia.com/vmstatus/summary.do)blatently blagged from digital fantastics sig);)

[Ignitionnet]

Sounds a lot like there are congestion problems and they are doing a node split, reducing the customers sharing the bandwidth, in order to resolve them.

This takes at least a few weeks to do, and if there's no time frame yet there's no time frame. It takes a while from the planning stage before there are times provided.

Perhaps try getting a fault reference number from them for the work. Posting on http://community.virginmedia.com is your best bet though, get a hold of second line support directly, and during work hours, rather than trying to get the good people here to check in their own time. They should be able to give you a fault reference and time scale if one is available.

[Zee]

I take it you have checked here (http://status-cable.virginmedia.com/vmstatus/summary.do) ?(:) (http://status-cable.virginmedia.com/vmstatus/summary.do)blatently blagged from digital fantastics sig);)

i didn't bother to check there as my area is never on that whether maintanance, outage or whatever else, so there i thought no point. just checked now and nothing reported there.

Sounds a lot like there are congestion problems and they are doing a node split, reducing the customers sharing the bandwidth, in order to resolve them.

This takes at least a few weeks to do, and if there's no time frame yet there's no time frame. It takes a while from the planning stage before there are times provided.

Perhaps try getting a fault reference number from them for the work. Posting on http://community.virginmedia.com (http://community.virginmedia.com/) is your best bet though, get a hold of second line support directly, and during work hours, rather than trying to get the good people here to check in their own time. They should be able to give you a fault reference and time scale if one is available.

thanks, i'll do that. its been going on for about 4 months now this problem, hope they fix it soon otherwise i'll just move somewhere else. i just thought i'd post here instead of there as people here are so much more willing to help then virgin themself.