Can someone please advise about my broadband?

[Monster]

Hi Everyone,

long time lurker, first time poster. I have come here cap in hand hopping someone can help or point me in the right direction.

My internet has been poor for a few weeks, and it's really annoying. Constant dis connections and very poor speeds. Previously I have been downloading from news groups and been getting a rock steady 20 meg, not I am lucky to get over 3 meg. :mad:

I have copied and pasted my modem log to start the ball rolling, removed my MAC address as well. ;)

My internet is 20 meg and it's an NTL 250 modem.

Many thanks in advance for any comments and help.

Cable Modem Information
Cable Modem : Euro-DOCSIS 1.0/1.1/2.0 Compliant
MAC Address :
Serial Number :
Boot Code Version : 1.1.2c
Software Version : 2.111.1002
Hardware Version : 1.9

Cable Modem Downstream
Downstream Lock : Locked
Downstream Channel Id : 26
Downstream Frequency : 306750000 Hz
Downstream Modulation : QAM256
Downstream Symbol Rate : 6952 Ksym/sec
Downstream Interleave Depth : taps12Increment17
Downstream Receive Power Level : -3.0 dBmV
Downstream SNR : 39.9 dB

Cable Modem Upstream
Upstream Lock : Locked
Upstream Channel ID : 1
Upstream Frequency : 45800000 Hz
Upstream Modulation : QAM16
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 40.5 dBmV
Upstream Mini-Slot Size : 2

Cable Modem Operation Configuration
Network Access : Allowed
Maximum Downstream Data Rate : 20480000
Maximum Upstream Data Rate : 768000
Maximum Upstream Channel Burst : 3044
Maximum Number of CPEs : 1
Modem Capability : Concatenation Enabled, Fragametation Enabled, PHS Enabled

[Sephiroth]

.. and the event log please and a pathping to www.bbc.co.uk

The stats look fine so we need more to comment.

Cheers

[Monster]

Many thanks for replying, I work away during the week, but I will post what you have asked for when I get back home on Friday.

I was messing about with Pingplotter last night and virtually every hop was suffering from Jitter, maybe it's over subscription on the UBR? Only time will tell.

[broadbandking]

Is the slow down during peak times? i.e between 4pm and 12pm

[thedavid2007]

VM don't have the infrastructure to support their broadband customers. That's why they have traffic management. It's an attempt to cram as many users as possible into a limited bandwidth.

[Ignitionnet]

Too many other people joining you downloading from the newsgroups perhaps, though more likely upstream congestion problem, bet your pings suck.