50meg problem

[fazandy]

got 50meg fitted last week ,seemed to be working fine , very fast .
just been having a look at cable modem info , doesn't look right to me,
can someone more knowledgable please take a look ?

thank you in advance.



Cable Modem Status
Item Status Comments
Acquired Downstream Channel 299.001343 MHz Primary Downstream Locked
Ranged Upstream Channel 37.500000 MHz Success
Provisioning State OK Operational
Ethernet Link Status Up 100 Mbps/Full duplex



cable modem downstream

Frequency 299000000 307000000 315000000 N/A
Lock Status
(QAM Lock/FEC Sync/MPEG Lock) Y/Y/Y Y/Y/Y Y/Y/Y N/N/N
Channel Id 54 55 56 N/A
Modulation 256QAM 256QAM 256QAM N/A
Symbol Rate
(Msym/sec) 6.952 6.952 6.952 N/A
Interleave Depth I=12
J=17 I=12
J=17 I=12
J=17 N/A
Power Level
(dBmV) -4.62 -5.52 -5.27 N/A
RxMER
(dB) 36.17 36.17 36.61 N/A
Correctable
Codewords 321 241 48 N/A
Uncorrectable
Codewords 448 398 366 N/A


Cable Modem Upstream
US-1 US-2 US-3 US-4
Channel Type 1.0 N/A N/A N/A
Channel ID 1 N/A N/A N/A
Frequency
(Hz) 37500000 N/A N/A N/A
Ranging Status Success N/A N/A N/A
Modulation 16QAM N/A N/A N/A
Symbol Rate
(KSym/sec) 2560 N/A N/A N/A
Mini-Slot Size 2 N/A N/A N/A
Power Level
(dBmV) 52.75 N/A N/A N/A
T1 Timeouts 0
T2 Timeouts 0 0 0 0
T3 Timeouts 4 0 0 0
T4 Timeouts 0 0 0 0

[Sephiroth]

If it works fine, don't worry. But the stats wouldn't be fine if you were reporting issues. Could you post the event log please and remove all numbers associated with CM-MAC address please?

[Ignitionnet]

Your numbers are all quite acceptable. If you have an attenuator screwed to the back of the modem it may be worth removing it if you so choose though.

Those are ok, no point in pasting a modem log and having people do troubleshooting when you're quite happy with the service at the moment and have no trouble. Virgin try and ensure the service works properly, it's not their job to tweak it so that all signals are absolutely perfect, just to ensure they're good enough for the service to work so nothing would be done anyway as there's no fault to report.