watred
03-04-2010, 14:19
Hi
I've been having cable drop out issues for quite a while since I was upgraded from a STB to a standlone modem due to the 10mb roll out a while ago.
Its hardly noticable when internet browsing, but when im connected to my works systems via citrix it becomes a right pain in the arse as it keeps dropping my connection to the server.
I've googled this problem and found a couple of posts relating to this issue but I dont think virgin media support resolved the issue. I also dread phoning india or whereever they have their helpdesk setup these days and I know they usually try and fob you off with "it must be your router"
I've tried bypassing the router and connecting more than 1 pc directly into the broadband modem - same fault.
I was wondering if anyone can understand these values and see if there is anything unusual about the levels on the modem before I spend a couple of days on the phone arguing it out.
Downstream Levels
Downstream Lock : Locked
Downstream Channel Id : 7
Downstream Frequency : 586750000 Hz
Downstream Modulation : QAM256
Downstream Symbol Rate : 6952 Ksym/sec
Downstream Interleave Depth : taps12Increment17
Downstream Receive Power Level : -4.5 dBmV
Downstream SNR : 41.5 dB
Upstream Levels
Cable Modem Upstream
Upstream Lock : Locked
Upstream Channel ID : 1
Upstream Frequency : 34000000 Hz
Upstream Modulation : QAM16
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 56.0 dBmV
Upstream Mini-Slot Size : 2
Many Thanks
I've been having cable drop out issues for quite a while since I was upgraded from a STB to a standlone modem due to the 10mb roll out a while ago.
Its hardly noticable when internet browsing, but when im connected to my works systems via citrix it becomes a right pain in the arse as it keeps dropping my connection to the server.
I've googled this problem and found a couple of posts relating to this issue but I dont think virgin media support resolved the issue. I also dread phoning india or whereever they have their helpdesk setup these days and I know they usually try and fob you off with "it must be your router"
I've tried bypassing the router and connecting more than 1 pc directly into the broadband modem - same fault.
I was wondering if anyone can understand these values and see if there is anything unusual about the levels on the modem before I spend a couple of days on the phone arguing it out.
Downstream Levels
Downstream Lock : Locked
Downstream Channel Id : 7
Downstream Frequency : 586750000 Hz
Downstream Modulation : QAM256
Downstream Symbol Rate : 6952 Ksym/sec
Downstream Interleave Depth : taps12Increment17
Downstream Receive Power Level : -4.5 dBmV
Downstream SNR : 41.5 dB
Upstream Levels
Cable Modem Upstream
Upstream Lock : Locked
Upstream Channel ID : 1
Upstream Frequency : 34000000 Hz
Upstream Modulation : QAM16
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 56.0 dBmV
Upstream Mini-Slot Size : 2
Many Thanks