apb27
01-04-2010, 19:24
1. phone cs ask for 50mb upgrade, get some fees waived, get a quick install date (also ask if we can move modem to different room, chick on phone says yeah the engineer can do that for you).
2. engineer comes 1hr early due to other cancellation which is a bonus. everything installed fine. he says he cant move modem as he does not have the 'tools' and the job is too big. everything has been great up till now so im not too fussed, he phones cs himself and books a modem/cable move to a different date, 2 weeks ahead.
3. just phoned up cs to confirm the date (which is tomorrow) and she says no installs or anything booked. tell her the story and she says there is no record. then she says she can book a new one.... for £99.00 :mad:
my question is should there be a record there or not? its not an install just moving the cable from one place to another. i would have thought there might have been a note or something. i cant believe that engineer would just arrange a fake appointment.
2. engineer comes 1hr early due to other cancellation which is a bonus. everything installed fine. he says he cant move modem as he does not have the 'tools' and the job is too big. everything has been great up till now so im not too fussed, he phones cs himself and books a modem/cable move to a different date, 2 weeks ahead.
3. just phoned up cs to confirm the date (which is tomorrow) and she says no installs or anything booked. tell her the story and she says there is no record. then she says she can book a new one.... for £99.00 :mad:
my question is should there be a record there or not? its not an install just moving the cable from one place to another. i would have thought there might have been a note or something. i cant believe that engineer would just arrange a fake appointment.