STM Questions - When does it apply?

[michaelo]

hello all,

I just wanted to check the following as the different sites I've read have had conflicting information.

I download multiple large files (average 4-5gb per file, around 2-3 times a week) from a client I work with in the States. I normally do this from around 10pm onwards.

Today I had some time free so thought I'd download earlier than normal (started around 3pm) and my normal download speed of 10mb has dropped to 2.2 half way through the download.

I am aware of Virgins STM, I wanted to confirm when they enforce these limits.

On a Virgin M package (10mb) is it between 9am and 9pm? or is it from 9am 'til midnight?

Further, does this mean that if I do all of my downloading after 9pm (or midnight dependent on the answer to the above question) that I will not be throttled or penalised in any way?

Thanks,

Mike

[SnoopZ]

Welcome to the forum!

This should answer your question. :)

http://www.virginmedia.com/help/traffic-management.php

[michaelo]

Hello SnoopZ,

Thanks for the welcome :) Also thanks for the url, very helpful.

Just to check then, as that document was updated last in May - STM doesn't apply from 9pm? Is that correct?

Mike

[SnoopZ]

That's correct, you shouldn't get any STM on your M package from 9pm to 10am the next day, however if you accidently trigger STM before 9pm then you will have to wait 5hrs before you get your full speed back.

[michaelo]

Thanks again SnoopZ :)

[Peter_]

What you see in Snoopz post is correct as the has not been any change in STM since 12th May 2009.

[broadbandking]

When I was on 20Mb I used to do all my downloading after 9pm, or just made sure I stayed within the limits between the STM window.