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View Full Version : Poor service in RM17

marksany
24-03-2010, 22:13
For the last month or so I've been getting this:
http://www.pingtest.net/result/13292362.png (http://www.pingtest.net)

and this:

https://www.cableforum.co.uk/images/local/2010/03/14.png

VM sent me a new modem, to no effect. Support has promised to call me back, has not done so. Forum support has advised I have a overloaded UBR, with no suggestion as what might be done about it. Today the Virgin Forum has disappeared, 3 days after opening as an offical support site. Lack of a BT landline means changing to BT/SKY will be expensive - any other suggestions?




System

Name
WebSTAR EPC2100R2
Modem Serial Number 225098612
Cable Modem MAC Address XX
Hardware Version 2.1
Software Version v2.0.2r1256-070601
Receive Power Level -2.2 dBmV
Transmit Power Level 51.5 dBmV
Cable Modem Status Operational

Downstream Status Operational
Channel ID 3
Downstream Frequency 331000000 Hz
Modulation 256QAM
Bit Rate 10240000 bits/sec
Power Level -2.1 dBmV
Signal to Noise Ratio 40.3 dB

Upstream Status Operational
Channel ID 2
Upstream Frequency 25800000 Hz
Modulation QPSK
Symbol Rate 512000 bits/sec
Power Level 51.5 dBmV


Cable Modem Status Operational
IP Address x
Current Time Wed Mar 24 21:36:29 2010
Time Since Last Reset 0 days 03h:19m:27s
Configuration File 9873254k;fg87dsfd;kf
Cable Modem Certificate Installed

Log

Time Level Description
Time Not Established Critical (3) DHCP WARNING - Non-critical field invalid in response.
Time Not Established Critical (3) Started Unicast Maintenance Ranging - No Response received - ...
Time Not Established Critical (3) No Ranging Response received - T3 time-out
Time Not Established Critical (3) DHCP WARNING - Non-critical field invalid in response.
Time Not Established Critical (3) Received Response to Broadcast Maintenance Request, But no Un...
Time Not Established Critical (3) DHCP WARNING - Non-critical field invalid in response.
Time Not Established Critical (3) Received Response to Broadcast Maintenance Request, But no Un...
Time Not Established Critical (3) Started Unicast Maintenance Ranging - No Response received - ...
Time Not Established Critical (3) No Ranging Response received - T3 time-out
Time Not Established Critical (3) DHCP WARNING - Non-critical field invalid in response.
Time Not Established Critical (3) DHCP FAILED - Request sent, No response
Time Not Established Critical (3) DHCP WARNING - Non-critical field invalid in response.
Time Not Established Critical (3) Received Response to Broadcast Maintenance Request, But no Un...
Time Not Established Critical (3) Started Unicast Maintenance Ranging - No Response received - ...
Time Not Established Critical (3) No Ranging Response received - T3 time-out
Time Not Established Critical (3) DHCP WARNING - Non-critical field invalid in response.
Thu Mar 11 19:12:46 Critical (3) Started Unicast Maintenance Ranging - No Response received - ...
Time Not Established Critical (3) DHCP WARNING - Non-critical field invalid in response.
Time Not Established Critical (3) No Ranging Response received - T3 time-out
Time Not Established Critical (3) DHCP WARNING - Non-critical field invalid in response.
Time Not Established Critical (3) No Ranging Response received - T3 time-out
Time Not Established Critical (3) DHCP WARNING - Non-critical field invalid in response.
Time Not Established Critical (3) No Ranging Response received - T3 time-out
Time Not Established Critical (3) DHCP WARNING - Non-critical field invalid in response.
Time Not Established Critical (3) No Ranging Response received - T3 time-out
Time Not Established Critical (3) DHCP WARNING - Non-critical field invalid in response.
Time Not Established Critical (3) Received Response to Broadcast Maintenance Request, But no Un...
Time Not Established Critical (3) No Ranging Response received - T3 time-out
Time Not Established Critical (3) DHCP WARNING - Non-critical field invalid in response.
Time Not Established Critical (3) No Ranging Response received - T3 time-out
Time Not Established Critical (3) DHCP WARNING - Non-critical field invalid in response.
Time Not Established Critical (3) No Ranging Response received - T3 time-out





Tracing route to www-fmt.bbc.net.uk [212.58.244.141]
over a maximum of 30 hops:
0 XXX.cable.virginmedia.net [192.168.1.102]
1 192.168.1.1
2 10.57.128.1
3 * osr01tilb-v15.network.virginmedia.net [62.30.243.193]
4 osr01basi-tenge73.network.virginmedia.net [62.30.243.61]
5 brnt-bb-1a-ae4-0.network.virginmedia.net [195.182.178.109]
6 glfd-bb-1b-as1-0.network.virginmedia.net [212.43.163.105]
7 redb-ic-1-as0-0.network.virginmedia.net [62.253.185.78]
8 212.58.239.249
9 212.58.238.133
10 212.58.239.58
11 212.58.251.43
12 fmt-vip02.telhc.bbc.co.uk [212.58.244.141]

Computing statistics for 300 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 xxx.cable.virginmedia.net [192.168.1.102] 0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% 192.168.1.1 1/ 100 = 1% |
2 --- 100/ 100 =100% 99/ 100 = 99% 10.57.128.1 0/ 100 = 0% |
3 1841ms 1/ 100 = 1% 0/ 100 = 0% osr01tilb15.network.virginmedia.net [62.30.243.193] 0/ 100 = 0% |
4 1816ms 3/ 100 = 3% 2/ 100 = 2% osr01basi-tenge73.network.virginmedia.net [62.30.243.61] / 100 = 0% |
5 1839ms 1/ 100 = 1% 0/ 100 = 0% brnt-bb-1a-ae4-0.network.virginmedia.net [195.182.178.109]
0/ 100 = 0% |
6 1830ms 1/ 100 = 1% 0/ 100 = 0% glfd-bb-1b-as1-0.network.virginmedia.net [212.43.163.105]
0/ 100 = 0% |
7 1814ms 1/ 100 = 1% 0/ 100 = 0% redb-ic-1-as0-0.network.virginmedia.net [62.253.185.78]
0/ 100 = 0% |
8 1876ms 2/ 100 = 2% 1/ 100 = 1% 212.58.239.249
0/ 100 = 0% |
9 1853ms 1/ 100 = 1% 0/ 100 = 0% 212.58.238.133
0/ 100 = 0% |
10 1824ms 1/ 100 = 1% 0/ 100 = 0% 212.58.239.58
0/ 100 = 0% |
11 1823ms 3/ 100 = 3% 2/ 100 = 2% 212.58.251.43
0/ 100 = 0% |
12 1843ms 1/ 100 = 1% 0/ 100 = 0% fmt-vip02.telhc.bbc.co.uk [212.58.244.141]

Trace complete.


Thanks,
Mark
Sephiroth
24-03-2010, 23:35
Well yes - it looks like a complete bottleneck at your UBR especially if VM support tells you this.

When will they sort it out? At their leisure I'm afraid - it costs seriousmoney to add UBRs. If they didn't say it was with their plannning team, even longer.

Dunno what this is about the VM forum - it's still there!
marksany
25-03-2010, 08:28
Hi Sephiroth,

thanks very much for the confirmation.

I suppose it is a case of getting t moved to another UBR, or I'm an ex-Telewest/Blueyonder/Virgin customer

I think the VM forum is just that I get a time out before I get there so get a generic error message in my browser. I can see it from work.
marksany
25-03-2010, 19:55
Speed has been low all day, then at 6:30 it sprang into life and I now have 9.8 Mb/s and 25ms ping.

Maybe they plugged me back in at their end?