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View Full Version : Can someone check my 50meg stats?

xxxxxx
19-03-2010, 14:37
To see if they're okay.


Cable Modem Status
Item Status Comments
Acquired Downstream Channel 299.001343 MHz Primary Downstream Locked
Ranged Upstream Channel 37.500000 MHz Success
Provisioning State OK Operational
Ethernet Link Status Up 1000 Mbps/Full duplex


Cable Modem Downstream
DS-1 DS-2 DS-3 DS-4
Frequency 299000000 307000000 315000000 N/A
Lock Status
(QAM Lock/FEC Sync/MPEG Lock) Y/Y/Y Y/Y/Y Y/Y/Y N/N/N
Channel Id 48 49 50 N/A
Modulation 256QAM 256QAM 256QAM N/A
Symbol Rate
(Msym/sec) 6.952 6.952 6.952 N/A
Interleave Depth I=12
J=17 I=12
J=17 I=12
J=17 N/A
Power Level
(dBmV) 9.41 9.27 9.67 N/A
RxMER
(dB) 36.84 37.09 37.64 N/A
Correctable
Codewords 1 1 0 N/A
Uncorrectable
Codewords 281 276 267 N/A


Cable Modem Upstream
US-1 US-2 US-3 US-4
Channel Type 1.0 N/A N/A N/A
Channel ID 4 N/A N/A N/A
Frequency
(Hz) 37500000 N/A N/A N/A
Ranging Status Success N/A N/A N/A
Modulation 16QAM N/A N/A N/A
Symbol Rate
(KSym/sec) 2560 N/A N/A N/A
Mini-Slot Size 2 N/A N/A N/A
Power Level
(dBmV) 45.75 N/A N/A N/A
T1 Timeouts 0
T2 Timeouts 0 0 0 0
T3 Timeouts 0 0 0 0
T4 Timeouts 0 0 0 0

I know Liverpool has a few problems at the moment with utilization, but I'm only getting 2 meg at the moment.
Turkey Machine
19-03-2010, 14:53
Downstream power's a bit on the high-side, but somebody more "in the know" would be able to confirm whether that's within safe limits. Is it just your downloads which are affected?
xxxxxx
19-03-2010, 15:04
Well... it's going worse than ever now. I'm wired connected at the moment, and the browsing is awful.

Here's my latest result:

https://www.cableforum.co.uk/images/local/2010/03/29.png (http://www.speedtest.net)
Turkey Machine
19-03-2010, 15:17
Upload bad as well as download. I'd say that needs a tech visit to sort the power levels out, but one of the VM bods would be better confirming that.
xxxxxx
19-03-2010, 15:31
Got a tech coming out tomorrow afternoon. As you said, the downstream power levels are a bit high.
xxxxxx
20-03-2010, 17:53
Just an update to my situation; the tech came and put the modem downstream levels much lower...., but he then stated it must be down to the utilization, because I was only getting 2 megs at the time. Nice guy, and really was helpful. Also, he stated the problem should be sorted within a week.
Sephiroth
20-03-2010, 20:14
Just an update to my situation; the tech came and put the modem downstream levels much lower...., but he then stated it must be down to the utilization, because I was only getting 2 megs at the time. Nice guy, and really was helpful. Also, he stated the problem should be sorted within a week.

So you're no further forward.
speedfreak
20-03-2010, 20:18
If the tech was there and could only get 2Mb Id be straight on the phone to chase it up and complain, dont wait a week just to find out nothing has changed. You're paying for 50Mb
xxxxxx
20-03-2010, 23:28
If the tech was there and could only get 2Mb Id be straight on the phone to chase it up and complain, dont wait a week just to find out nothing has changed. You're paying for 50Mb

Forgot to mention; he gave me a reference number so I won't pay for anything till it's sorted.