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jem16
07-03-2010, 21:58
Trying to help someone out. She has a 10Mb connection but only getting 0.38Mb. She has finally got onto the newsgroups and it has been suggested spyware might be causing the slow speeds as netstat -a showed the following.

Active Connections

Proto Local Address Foreign Address State
TCP 0.0.0.0:135 Kristina-Laptop:0 LISTENING
TCP 0.0.0.0:445 Kristina-Laptop:0 LISTENING
TCP 0.0.0.0:554 Kristina-Laptop:0 LISTENING
TCP 0.0.0.0:2869 Kristina-Laptop:0 LISTENING
TCP 0.0.0.0:5357 Kristina-Laptop:0 LISTENING
TCP 0.0.0.0:10243 Kristina-Laptop:0 LISTENING
TCP 0.0.0.0:49152 Kristina-Laptop:0 LISTENING
TCP 0.0.0.0:49153 Kristina-Laptop:0 LISTENING
TCP 0.0.0.0:49154 Kristina-Laptop:0 LISTENING
TCP 0.0.0.0:49155 Kristina-Laptop:0 LISTENING
TCP 0.0.0.0:49156 Kristina-Laptop:0 LISTENING
TCP 0.0.0.0:49157 Kristina-Laptop:0 LISTENING
TCP 0.0.0.0:49158 Kristina-Laptop:0 LISTENING
TCP 81.107.62.54:49191 by2msg4020108:msnp ESTABLISHED
TCP 81.107.62.54:49204 by2msg1020320:msnp ESTABLISHED
TCP 81.107.62.54:49228 82.132.139.193:30010 ESTABLISHED
TCP 81.107.62.54:49246 cpc2-perr3-0-0-cust**:49850 ESTABLISHED
TCP 81.107.62.54:49291 text:nntp ESTABLISHED
TCP 81.107.62.54:49324 by2msg4020706:msnp ESTABLISHED
TCP 81.107.62.54:49331 by2msg4020707:msnp ESTABLISHED
TCP 81.107.62.54:49332 213.199.141.139:http ESTABLISHED
TCP 81.107.62.54:49333 proxy:https ESTABLISHED
TCP 127.0.0.1:5354 Kristina-Laptop:0 LISTENING
TCP 127.0.0.1:27015 Kristina-Laptop:0 LISTENING
TCP 127.0.0.1:49161 Kristina-Laptop:0 LISTENING
TCP 127.0.0.1:49197 Kristina-Laptop:0 LISTENING
TCP 127.0.0.1:49197 Kristina-Laptop:49198 ESTABLISHED
TCP 127.0.0.1:49198 Kristina-Laptop:49197 ESTABLISHED
TCP 192.168.2.3:139 Kristina-Laptop:0 LISTENING
TCP [::]:135 Kristina-Laptop:0 LISTENING
TCP [::]:445 Kristina-Laptop:0 LISTENING
TCP [::]:554 Kristina-Laptop:0 LISTENING
TCP [::]:2869 Kristina-Laptop:0 LISTENING
TCP [::]:3587 Kristina-Laptop:0 LISTENING
TCP [::]:5357 Kristina-Laptop:0 LISTENING
TCP [::]:10243 Kristina-Laptop:0 LISTENING
TCP [::]:49152 Kristina-Laptop:0 LISTENING
TCP [::]:49153 Kristina-Laptop:0 LISTENING
TCP [::]:49154 Kristina-Laptop:0 LISTENING
TCP [::]:49155 Kristina-Laptop:0 LISTENING
TCP [::]:49156 Kristina-Laptop:0 LISTENING
TCP [::]:49157 Kristina-Laptop:0 LISTENING
TCP [::]:49158 Kristina-Laptop:0 LISTENING
TCP [::1]:49162 Kristina-Laptop:0 LISTENING
UDP 0.0.0.0:500 *:*
UDP 0.0.0.0:3544 *:*
UDP 0.0.0.0:3702 *:*
UDP 0.0.0.0:3702 *:*
UDP 0.0.0.0:3702 *:*
UDP 0.0.0.0:3702 *:*
UDP 0.0.0.0:4500 *:*
UDP 0.0.0.0:5004 *:*
UDP 0.0.0.0:5005 *:*
UDP 0.0.0.0:5355 *:*
UDP 0.0.0.0:49472 *:*
UDP 0.0.0.0:49474 *:*
UDP 0.0.0.0:49582 *:*
UDP 0.0.0.0:50907 *:*
UDP 0.0.0.0:58275 *:*
UDP 81.107.62.54:9 *:*
UDP 81.107.62.54:1900 *:*
UDP 81.107.62.54:5353 *:*
UDP 81.107.62.54:49480 *:*
UDP 81.107.62.54:56473 *:*
UDP 127.0.0.1:1900 *:*
UDP 127.0.0.1:49481 *:*
UDP 127.0.0.1:54326 *:*
UDP 127.0.0.1:59557 *:*
UDP 127.0.0.1:61077 *:*
UDP 192.168.2.3:137 *:*
UDP 192.168.2.3:138 *:*
UDP 192.168.2.3:1900 *:*
UDP 192.168.2.3:5353 *:*
UDP 192.168.2.3:49479 *:*
UDP [::]:500 *:*
UDP [::]:3540 *:*
UDP [::]:3702 *:*
UDP [::]:3702 *:*
UDP [::]:3702 *:*
UDP [::]:3702 *:*
UDP [::]:4500 *:*
UDP [::]:5004 *:*
UDP [::]:5005 *:*
UDP [::]:5355 *:*
UDP [::]:49473 *:*
UDP [::]:49475 *:*
UDP [::]:50908 *:*
UDP [::]:58276 *:*
UDP [::1]:1900 *:*
UDP [::1]:49478 *:*
UDP [fe80::1c0c:a1ef:100f:8482%11]:1900 *:*
UDP [fe80::1c0c:a1ef:100f:8482%11]:49477 *:*
UDP [fe80::311a:b654:6dc6:b08f%12]:1900 *:*
UDP [fe80::311a:b654:6dc6:b08f%12]:49476 *:*


However Malwarebytes shows no risks.

Cable modem stats;

Software version : 2.67.1016 Hardware version : 1.15
Boot Code version : 3.13.2 Web Based Configuration Pages version : 1.0.2
USB vendor ID : 0bb2 USB product ID : 6098

Upstream Channel ID : 4
Upstream Transmit Power Level : 50.50 dBmV
Upstream Symbol Rate : 2560 Ksym/sec
Upstream Frequency : 37500000 Hz
Upstream Mini-Slot Size : 2

Downstream Lock : Locked
Downstream Frequency : 402750000 Hz
Downstream Modulation : QAM256
Downstream Interleave Depth : 32
Downstream Receive Power Level : 0.0 dBmV
Downstream SNR : 23.4 dB

Cable Modem Status

Acquire Downstream Channel 402750000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Security Enabled BPI

I have tried to download files from the games server and I get a download
speed of 9.71 Kb/sec.

Trace route shows;

Tracing route to www-fmt.bbc.net.uk [212.58.244.142]
over a maximum of 30 hops:

1 4 ms 21 ms 17 ms 10.133.156.1
2 35 ms 11 ms 8 ms midd-cam-1b-v100.network.virginmedia.net
[213.10
6.239.201]
3 5 ms 9 ms 9 ms midd-core-1b-ae1-0.network.virginmedia.net
[195.
182.176.113]
4 66 ms * 17 ms manc-bb-1b-as6-0.network.virginmedia.net
[213.10
5.75.49]
5 23 ms 19 ms 15 ms manc-bb-1a-ae0-0.network.virginmedia.net
[62.253
.187.177]
6 21 ms 20 ms 21 ms glfd-bb-1b-ae1-0.network.virginmedia.net
[213.10
5.175.146]
7 23 ms 23 ms 23 ms redb-ic-1-as0-0.network.virginmedia.net
[62.253.
185.78]
8 22 ms 24 ms 32 ms 212.58.239.249
9 17 ms 17 ms 21 ms 212.58.238.133
10 18 ms 19 ms 18 ms 212.58.239.58
11 17 ms 22 ms 17 ms 212.58.251.43
12 18 ms 17 ms 19 ms fmt-vip03.telhc.bbc.co.uk [212.58.244.142]

Trace complete.


Any suggestions? Is there a fault with her connection or spyware related?
Sephiroth
07-03-2010, 22:50
Downstream SNR : 23.4 dB

This can't be good. It needs to be 35 dB SNR to have any chance of doing anything at 256QAM modulation. Is everything screwed in tight (modem & wall box)?

As for spyware, you can google each port to see if it's suspect. Personally I'd trust Malwarebytes.
jem16
08-03-2010, 07:38
Downstream SNR : 23.4 dB

This can't be good. It needs to be 35 dB SNR to have any chance of doing anything at 256QAM modulation. Is everything screwed in tight (modem & wall box)?

I'll find out and get back to you.

As for spyware, you can google each port to see if it's suspect. Personally I'd trust Malwarebytes.

I'd trust Malwarebytes too.
krissycontagious
08-03-2010, 08:34
hi there, im krissy the one needing help. thankyou so so much Jem for posting and being so kind as to offering help.
jem16
08-03-2010, 12:45
hi there, im krissy the one needing help. thankyou so so much Jem for posting and being so kind as to offering help.

Have you checked if everything is screwed in tightly yet?
jem16
08-03-2010, 17:13
Downstream SNR : 23.4 dB

This can't be good. It needs to be 35 dB SNR to have any chance of doing anything at 256QAM modulation.

Seph,

Thanks for this - I added this comment (slightly amended) to Krissy's newsgroup post and support have now organised her an engineer for tomorrow.

Hi kristina ,

As jem has advised your downstream SNR is too low and will need
increasing by a service engineer. Can you let me know when in the next
7 days you will be available? Our timeslots Monday to Fridays are
8am-12noon, 12noon-4pm and 4pm-7pm. Saturdays 8am-12noon and 12noon-4pm.


The previous support guy must have missed it and got too caught up with a supposed spyware issue.