View Full Version : Broadband connection woes
jamie_ps13
01-03-2010, 02:34
Hi, right we have an old Samsung 2100c stb. It was originally connected to a PC then a while later I connected it to a Belkin wireless router. I'm pretty sure all I did was copy mac address and it worked. But it was years ago.
Now tonight I decided to move router. I unplugged all ethernet cables and ran router directly from stb as opposed to via wall socket. But since doing that I have lost internet connection. Would not connect. I even tried running it straight via ethernet to pc. Nothing. Reset stb etc.
Any help would be appreciated.
thanks
MovedGoalPosts
01-03-2010, 09:32
I'd suggest you contact Virgin Media. Broadband via Set Top Box is now a legacy setup. Wherever possible Virgin Media would migrate you to a SACM (Stand Alone Cable Modem). they tend to provide a more reliable connection, and certainly a faster connection is on offer, probably for similar sums that you already pay.
It's been some time since I had broadband via STB. It used to be a case of turn off the the STB, swap over the connected device, and when you boot them up, on attempting to browse you would be redirected to a registration screen. However I too had problems with that a few years ago now and the move to SACM was the only way out.
You will need to call up and get a SACM installed as we no longer provide broadband via a STB and also you will be on 10Mb which your STB is not capable of providing.
You will need to call Customer Services to get an install booked or possibly a modem Quickstart package, so call 150 from a Virgin phone or 0845 454 1111 from any other phone line.
jamie_ps13
01-03-2010, 09:44
From what info I have found it seems it could be down to MAC address virgin have. but I'm sure its hardware related as opposed to software. I unplugged both stb and router etc. but nothing.
From what info I have found it seems it could be down to MAC address virgin have. but I'm sure its hardware related as opposed to software. I unplugged both stb and router etc. but nothing.
We no longer have provisioning codes for STB's so it may not work any more and you really do need a SACM as even if you call Faults they will probably end up passing you to Customer Services for a SACM.
I should know have a look below my avatar and the signature below.;)
jamie_ps13
01-03-2010, 09:48
is the modem free?
is the modem free?
Yes all modems and set top boxes are free, and if you need a manned install that will be free as well.:)
jamie_ps13
01-03-2010, 10:43
thanks. I posted that before your post came up. ill get the home owner on to them. I assume its pretty simple to install? I'm pretty competant with routers etc.
thanks. I posted that before your post came up. ill get the home owner on to them. I assume its pretty simple to install? I'm pretty competant with routers etc.
If they do a Quickstart pack it will be a simple swap over and a call to be activated.
Get them to ask about getting a free router as well and ask about any discounts.;)
jamie_ps13
03-03-2010, 09:15
Spoke to virgin on monday. They wanted to charge £30 for router. Declined this but they did say they would send out a modem.
Now yesterday we recieved a Netgear USB wireless dongle. Now will the modem follow today or was the wrong item sent out? If so ill get a call made.
Thanks
The dongle goes with the routers, so definately the wrong item.. The modem itself is ethernet based and not wireless
Spoke to virgin on monday. They wanted to charge £30 for router. Declined this but they did say they would send out a modem.
Now yesterday we recieved a Netgear USB wireless dongle. Now will the modem follow today or was the wrong item sent out? If so ill get a call made.
Thanks
£30 is the price of a D Link USB N wireless adaptor, so it sounds like they have sent out the wrong item.
jamie_ps13
03-03-2010, 15:37
Yeh thats what we got. Bugger.....
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