forrestger
26-02-2010, 17:25
I added Talk Anywhere 200 to my package to cut costs last June as previously i'd never used 200mins.
I have e billing - at Virgin Media. I seem to be going wildly over my 200 minutes every month is it possible to confirm whether these details are the total calls for the line, or simply those above the 200 inclusive minutes?
For instance, in my latest bill I had 33 calls below 50p (56 minutes) and 6 calls above 50p (132 minutes) which are listed individually, for which I have been charged.
Customer services say these are over and above my 200 min allowance meaning i'd used 388mins. Last month it would have been 438 these seem wildly high. Would these 200 mins not be listed on my e-bill if not can i see a list of them anywhere. If these figures are correct i need to invest in a phone lock.
I have e billing - at Virgin Media. I seem to be going wildly over my 200 minutes every month is it possible to confirm whether these details are the total calls for the line, or simply those above the 200 inclusive minutes?
For instance, in my latest bill I had 33 calls below 50p (56 minutes) and 6 calls above 50p (132 minutes) which are listed individually, for which I have been charged.
Customer services say these are over and above my 200 min allowance meaning i'd used 388mins. Last month it would have been 438 these seem wildly high. Would these 200 mins not be listed on my e-bill if not can i see a list of them anywhere. If these figures are correct i need to invest in a phone lock.