WallIT
25-02-2010, 11:47
Hi,
I've had Virgin since November and never found it reliable at all. Speeds would vary between superfast (>9.7mbps) and super slow (<100kbps) and it would intermittently drop the connection at all times of the day (even very early morning) and all days of the week and weekend. Resetting the modem and router rarely helped.
In December I had enough and badgered the VM customer services to send me an engineer. He immediately identified a problem with the upsteam (or possible downstread, I can't quite remember) power and fitted an attenuator which put the numbers back in the normal range on the modem. He was happy and left.
However, it's still as bad. I called again and was put through to a manager who confirmed Camden is oversubscribed which will cause fluctuating speed and random drop outs. He said there was "a server upgrade" scheduled, but no date has been set. And for as long as it continues I can claim a refund. I've already claimed December, Jan and now Feb. Yet, they still tell me no date has been set for this upgrade.
I'm on the 10mb package and was wondering whether the 50mb service runs off a different 'box' at the 'exchange' (sorry, I'm not familiar with the technicals of cable broadband). If the 10mb service is oversubscribed, will the 20 and 50mb service also be as bad? Alternatively, if I moved to Virgin Business would the service improve, or does that all run from the same 'box'?
I use this line for working remotely and just need a stable connection (rather than raw speed)
Thanks
Mike.
I've had Virgin since November and never found it reliable at all. Speeds would vary between superfast (>9.7mbps) and super slow (<100kbps) and it would intermittently drop the connection at all times of the day (even very early morning) and all days of the week and weekend. Resetting the modem and router rarely helped.
In December I had enough and badgered the VM customer services to send me an engineer. He immediately identified a problem with the upsteam (or possible downstread, I can't quite remember) power and fitted an attenuator which put the numbers back in the normal range on the modem. He was happy and left.
However, it's still as bad. I called again and was put through to a manager who confirmed Camden is oversubscribed which will cause fluctuating speed and random drop outs. He said there was "a server upgrade" scheduled, but no date has been set. And for as long as it continues I can claim a refund. I've already claimed December, Jan and now Feb. Yet, they still tell me no date has been set for this upgrade.
I'm on the 10mb package and was wondering whether the 50mb service runs off a different 'box' at the 'exchange' (sorry, I'm not familiar with the technicals of cable broadband). If the 10mb service is oversubscribed, will the 20 and 50mb service also be as bad? Alternatively, if I moved to Virgin Business would the service improve, or does that all run from the same 'box'?
I use this line for working remotely and just need a stable connection (rather than raw speed)
Thanks
Mike.