slow internet speed

[crazyronnie]

woke up this morning to really slow internet speeds and poor pings.

Ping has started…

PING bbc.co.uk (212.58.224.138): 56 data bytes
Request timeout for icmp_seq 0
64 bytes from 212.58.224.138: icmp_seq=0 ttl=119 time=1815.092 ms
64 bytes from 212.58.224.138: icmp_seq=1 ttl=119 time=1976.999 ms
64 bytes from 212.58.224.138: icmp_seq=2 ttl=119 time=1937.156 ms
Request timeout for icmp_seq 4
64 bytes from 212.58.224.138: icmp_seq=3 ttl=119 time=2031.634 ms
64 bytes from 212.58.224.138: icmp_seq=4 ttl=119 time=2140.196 ms
64 bytes from 212.58.224.138: icmp_seq=5 ttl=119 time=1990.247 ms
64 bytes from 212.58.224.138: icmp_seq=6 ttl=119 time=1668.580 ms
64 bytes from 212.58.224.138: icmp_seq=7 ttl=119 time=1461.399 ms
64 bytes from 212.58.224.138: icmp_seq=8 ttl=119 time=1561.398 ms
64 bytes from 212.58.224.138: icmp_seq=9 ttl=119 time=1645.515 ms
64 bytes from 212.58.224.138: icmp_seq=10 ttl=119 time=1675.224 ms
64 bytes from 212.58.224.138: icmp_seq=11 ttl=119 time=1850.175 ms
64 bytes from 212.58.224.138: icmp_seq=12 ttl=119 time=2071.765 ms
64 bytes from 212.58.224.138: icmp_seq=13 ttl=119 time=2157.196 ms
64 bytes from 212.58.224.138: icmp_seq=14 ttl=119 time=2223.346 ms
64 bytes from 212.58.224.138: icmp_seq=15 ttl=119 time=2139.719 ms
64 bytes from 212.58.224.138: icmp_seq=16 ttl=119 time=1995.960 ms
64 bytes from 212.58.224.138: icmp_seq=17 ttl=119 time=1737.342 ms
64 bytes from 212.58.224.138: icmp_seq=18 ttl=119 time=1547.875 ms
64 bytes from 212.58.224.138: icmp_seq=19 ttl=119 time=1449.899 ms

--- bbc.co.uk ping statistics ---
20 packets transmitted, 20 packets received, 0.0% packet loss
round-trip min/avg/max/stddev = 1449.899/1853.836/2223.346/240.138 ms

[broadbandking]

Wow those pings are high can you post your modem config page so we can see if the levels are ok just go to 192.168.100.1 - we need the downsteam and upstream power levels.

[crazyronnie]

DOWNSTREAM

Frequency 298750000 306750000 314750000 N/A
Lock Status
(QAM Lock/FEC Sync/MPEG Lock) Y/Y/Y Y/Y/Y Y/Y/Y N/N/N
Channel Id 60 61 62 N/A
Modulation 256QAM 256QAM 256QAM N/A
Symbol Rate
(Msym/sec) 6.952 6.952 6.952 N/A
Interleave Depth I=12
J=17 I=12
J=17 I=12
J=17 N/A
Power Level
(dBmV) 1.44 1.57 1.65 N/A
RxMER
(dB) 36.17 36.84 36.84 N/A
Correctable
Codewords 2819 2341 2506 N/A
Uncorrectable
Codewords 305 269 251 N/A

UPSTREAM

Channel Type 1.0 N/A N/A N/A
Channel ID 1 N/A N/A N/A
Frequency
(Hz) 45800000 N/A N/A N/A
Ranging Status Success N/A N/A N/A
Modulation 16QAM N/A N/A N/A
Symbol Rate
(KSym/sec) 2560 N/A N/A N/A
Mini-Slot Size 2 N/A N/A N/A
Power Level
(dBmV) 49.25 N/A N/A N/A
T1 Timeouts 0
T2 Timeouts 0 0 0 0
T3 Timeouts 0 0 0 0
T4 Timeouts 0 0 0 0

[broadbandking]

Power levels look fine, can you do a speed test from www.speedtest.net (http://www.speedtest.net) so I can see what speeds your are getting?

[crazyronnie]

http://www.speedtest.net/result/723272826.png

25.16 down
1.20 up

---------- Post added at 16:19 ---------- Previous post was at 16:10 ----------

just ran another speedtest this is what i got

http://www.speedtest.net/result/723285318.png

11.47 Down
0.98 Up

[broadbandking]

Pings are low to the test servers, have you rang vm could be a signal to noise ratio issue as your pings seem to have returned back to normal.

[crazyronnie]

What about the slow speeds?

[broadbandking]

Low SNR levels would cause the slow speeds.