shep_3o
20-02-2010, 06:15
Hi All,
New to the forum, however I've been lurking around for a while.
Just thought I'd post about an issue I had during my services installation to see, out of interest, if anyone else has experienced the same.
When the Virgin engineer came to install our services (we had all 3 with them after moving from Sky/BT) he cut the coax cable running from the Sky satellite dish and removed the connection box (not sure of the technical name) inside our home and ran the virgin line through the existing Sky drilled hole.
This happened about 3 years ago, and at the time we we're happy with what we were receiving from Virgin so didn't complain. It just recently came to light again as I've been looking at some of the packages Sky are offering and realised that should we decide to move over to them, we would have to pay another installation charge.
I can't see any technical reason why this should be done other than saving him drilling a hole. Virgins newsgroup support have said this isn't standard practice, but I wonder if any of you have experienced the same?
If so, did you complain? What happened?
Cheers,
Shep_3o
New to the forum, however I've been lurking around for a while.
Just thought I'd post about an issue I had during my services installation to see, out of interest, if anyone else has experienced the same.
When the Virgin engineer came to install our services (we had all 3 with them after moving from Sky/BT) he cut the coax cable running from the Sky satellite dish and removed the connection box (not sure of the technical name) inside our home and ran the virgin line through the existing Sky drilled hole.
This happened about 3 years ago, and at the time we we're happy with what we were receiving from Virgin so didn't complain. It just recently came to light again as I've been looking at some of the packages Sky are offering and realised that should we decide to move over to them, we would have to pay another installation charge.
I can't see any technical reason why this should be done other than saving him drilling a hole. Virgins newsgroup support have said this isn't standard practice, but I wonder if any of you have experienced the same?
If so, did you complain? What happened?
Cheers,
Shep_3o