Why I regret joining virgin media

[speedfreak]

HI, I keep seeing this at the top of my screen and its bugging me so heres my first post :erm:...

Hello speedfreak and welcome back. Your account is now successfully verified, but our records indicate that you have never posted a message on our site before. Why not make your first post today by saying hello to our community in the New Member Introductions thread? Alternatively, if you have an urgent post to make, then please navigate into the relevant forum and click on the New Thread button.

full thread is here http://community.virginmedia.com/t5/Up-to-50Mb-broadband/50meg-trouble-please-help/td-p/23246 and I'd like to say a huge thanks to Seph for all his help and advice over there.

I'll try and keep it short so as not to bore you all :D

Install in Jan, guys that ran the new cable to the house were excellent,explained everything and did a top job, couldnt be happier, I even tipped them. 50meg installers (2 young lads) however trod mud in and left with me getting 1meg down on my laptop, said their job of connecting me was done and Id have to ring to report a fault. Welcome to Virgin :shocked:
Fed up of my problems I joined the VM forum which at first I thought would be great till I realised its no good whatsoever for getting help from VM. Thank god Seph was there to help.

Joined the newsgroup, posted my probs. At that time I had..

T3 Timeouts 22 0 0 0
T4 Timeouts 0 0 0 0

Power Level
(dBmV) 2.29 2.17 2.28 2.33
RxMER
(dB) 36.39 36.39 36.39 36.84
Correctable
Codewords 458319742 748513264 752623067 583404626
Uncorrectable
Codewords 275 267 271 252

Found a guy on the VM newsgroup on the same UBR as me and found that withinh a few days we both had 2 t4 timeouts at the same time.
They then said I had a fault relating to errors down to the modem (codewords). Sent a tech and he changed the cat5 cable from my modem to the router :o: . Still a fault. Another tech was sent, he moved my cable at the cab to give me (dropped the power)
T3 Timeouts 45 0 0 0
T4 Timeouts 0 0 0 0
Power Level
(dBmV) -1.36 -1.54 -1.26 -1.17
RxMER
(dB) 36.17 35.97 35.97 36.39
Correctable
Codewords 1263732466 2029696904 2042127919 1597329470
Uncorrectable
Codewords 295 253 263 255

Was told on the newsgroup they closed my ticket and networks couldnt see a fault. Though they did mention my UBR and a possible motorola issue (well known apparently)

Kept on at them at sephs advice and got this
Hi Speedfreak,

After checking your connection it does appear that we have an issue on the
UBR. This is due to the rising number of uncorrectable FEC errors. I have
raised this to networks and we will get it resolved as soon as possible.

Then they said I didnt have a fault.

Had this...
Power Level
(dBmV) 2.79 2.64 2.92 3.12
RxMER
(dB) 36.39 36.17 36.17 36.84
Correctable
Codewords 3440670308 1290009435 1440908821 289499778
Uncorrectable
Codewords 13511 32366 46496 17679

The tech rang 2nd line whilst at my house with the above stats and they told him I didnt have a fault, credit to the guys on the newsgroup they said they would have a word with the 2nd line guy that had said there wasnt a fault.

Went round in circles, promised a principle tech visit. Didnt get one but got a really helpful tech. He managed to get the fault refered up via networks to "headend". Was promised that they would be in touch and would let me know what was happening. That was monday, still no news.

On top of that, I should have had 2 months all services free, just pay £14 line rental. First bill.....£120!! Got in touch on 10th Feb and they said a manager would credit my account with £99. Today I got disconnected. They hadnt done it. They sorted it out this morning but now my connection seems even worse and my V+ box keeps pausing and stuttering and has rebooted itself 3 times today.

Problems are slow browsing, online gaming can be impossible at times, V+ box now got a mind of its own, no good with the live eastenders special coming up. just who killed archie? I probably wont find out :D speeds from 1meg upto 50 intermittently and whats worse is that nobody whatsoever has taken ownership of my problem at VM, nothing at all has gone right, not one thing and Im left in limbo. Rang support tonight and the guy told me Im better dealing with the newsgroup guys. Im at a point Im going to stop being all nice on the phone and demand something be done but I get the feeling nobody would give two hoots.

I wanted to be really positive about virgin as people had warned me away from them, now I look a fool for not listening. :td:


Im not always this miserable, infact I NEVER complain. VM have done this to me. Hi everybody, if you are still reading at this point, thanks :Peaceman: :p::D Ive not just posted to moan, it looks like a good forum so I think I'll stick around

oh and this was a brief summary believe it or not lol, for the full story and stats click the link up top if you are interested


Fri, 19 Feb 2010 01:10:32 GMT

Test 1: 2048K took 1864 ms = 1098.7 KB/sec, approx 8790 Kbps, 8.58 Mbps
Test 2: 2048K took 1516 ms = 1350.9 KB/sec, approx 10807 Kbps, 10.55 Mbps
Test 3: 2048K took 1307 ms = 1566.9 KB/sec, approx 12535 Kbps, 12.24 Mbps
Test 4: 4096K took 2637 ms = 1553.3 KB/sec, approx 12426 Kbps, 12.13 Mbps

Overall Average Speed = approx 11140 Kbps, 10.88 Mbps


Im on the preston UBR

[Stuart]

Hi. Welcome to the forum. Not sure if they monitor the official forum, but in case thy don't, I can refer your case to our contacts within VM.


If you want me to, just send me your real name, postal address, account number and a contact phone number.

[synner]

Hi,

Which Preston UBR are you on?

I have had similar problems on and off, lots of T3 timeouts etc. I'm in the PR2 area of Preston, UBR14

Also, when I reboot the modem it can take upto 24 hours to reconnect, it just cycles over and over incrementing the T4 timeouts..

Bri

[speedfreak]

Hi,

Which Preston UBR are you on?

I have had similar problems on and off, lots of T3 timeouts etc. I'm in the PR2 area of Preston, UBR14

Also, when I reboot the modem it can take upto 24 hours to reconnect, it just cycles over and over incrementing the T4 timeouts..

Bri


Hi mate Im on....cpc4-pres14-2-0-custxx.pres.cable.virginmedia.com

so the same as you I think and like I said there was another guy on the same UBR on the newsgroups getting the same T4 drops as me at the same time and we have the same problem with rapidly increasing codeword errors.


Stuart, very nice of you, that would be great I will PM you my details now. It wouldnt have been half as bad if one person from VM stepped up and said i wil deal with your problem and give you feedback, instead Im left in limbo.

2nd line have now said they are sending a tech out, that will be the 4th one but they just say theres nothing they can do :erm:

Sorry my first post on here has to be a long moan

[speedfreak]

Stuart, you're a legend mate, thanks again. A nice chap from VM rang me this afternoon and promised to take ownership of my issues. Hes going to get back to me on monday.

I cant believe that Ive been posting about my problems for weeks on VM's forum, over 8 pages with no feedback whatsoever from anyone at VM on there, yet I post here and the same day someone high up at VM phones me. Things are looking up, think its time for a beer :D:D:D

[Peter_]

Stuart, you're a legend mate, thanks again. A nice chap from VM rang me this afternoon and promised to take ownership of my issues. Hes going to get back to me on monday.

I cant believe that Ive been posting about my problems for weeks on VM's forum, over 8 pages with no feedback whatsoever from anyone at VM on there, yet I post here and the same day someone high up at VM phones me. Things are looking up, think its time for a beer :D:D:D
I think that says a lot about this forum.;)

[pip08456]

I think that says a lot about this forum.;)

Also say's a lot about VM's help forum.

Speedfreak I think you owe Stuart a drink as well!

[speedfreak]

Also say's a lot about VM's help forum.


Thats what I thought :erm:




Speedfreak I think you owe Stuart a drink as well!


More than one, more like several pints but as Im not some strange internet stalker type I doubt I'll ever meet him to repay the favour! :D

See VM, my fault isnt even fixed but Im so much happier now that I know someone is willing to come forward from VM and be a point of contact and deal with things.

[speedfreak]

Hello again :) VM are still looking into this and trying to find the fault, in the meantime can anyone kindly tell me are these pathpings ok or do they indicate anything? Are they anything to worry about? Thanks

C:\Windows\system32>pathping bbc.co.uk

Tracing route to bbc.co.uk [212.58.224.138]
over a maximum of 30 hops:
0 ste-PC [192.168.0.101]
1 cpc4-pres14-2-0-gw.pres.cable.virginmedia.com [62.30.137.1]
2 osr01pres-ge329.network.virginmedia.net [80.0.161.37]
3 pres-core-1a-ge-010-0.network.virginmedia.net [80.0.160.69]
4 leed-bb-1a-xe-603-0.network.virginmedia.net [213.105.175.173]
5 nth-bb-b-as2-0.network.virginmedia.net [62.253.185.101]
6 tele-ic-1-as0-0.network.virginmedia.net [62.253.184.2]
7 pos6-1.rt0.thdo.bbc.co.uk [212.58.239.237]
8 212.58.238.129
9 virtual-vip.thdo.bbc.co.uk [212.58.224.138]

Computing statistics for 225 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 ste-PC [192.168.0.101]
0/ 100 = 0% |
1 15ms 3/ 100 = 3% 3/ 100 = 3% cpc4-pres14-2-0-gw.pres.cable.virg
inmedia.com [62.30.137.1]
0/ 100 = 0% |
2 22ms 2/ 100 = 2% 2/ 100 = 2% osr01pres-ge329.network.virginmedi
a.net [80.0.161.37]
0/ 100 = 0% |
3 14ms 1/ 100 = 1% 1/ 100 = 1% pres-core-1a-ge-010-0.network.virg
inmedia.net [80.0.160.69]
0/ 100 = 0% |
4 26ms 0/ 100 = 0% 0/ 100 = 0% leed-bb-1a-xe-603-0.network.virgin
media.net [213.105.175.173]
1/ 100 = 1% |
5 25ms 1/ 100 = 1% 0/ 100 = 0% nth-bb-b-as2-0.network.virginmedia
.net [62.253.185.101]
0/ 100 = 0% |
6 24ms 2/ 100 = 2% 1/ 100 = 1% tele-ic-1-as0-0.network.virginmedi
a.net [62.253.184.2]
0/ 100 = 0% |
7 --- 100/ 100 =100% 99/ 100 = 99% pos6-1.rt0.thdo.bbc.co.uk [212.58.
239.237]
0/ 100 = 0% |
8 29ms 1/ 100 = 1% 0/ 100 = 0% 212.58.238.129
0/ 100 = 0% |
9 23ms 1/ 100 = 1% 0/ 100 = 0% virtual-vip.thdo.bbc.co.uk [212.58
.224.138]

Trace complete.

Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Windows\system32>pathping bbc.co.uk

Tracing route to bbc.co.uk [212.58.224.138]
over a maximum of 30 hops:
0 ste-PC [192.168.0.101]
1 cpc4-pres14-2-0-gw.pres.cable.virginmedia.com [62.30.137.1]
2 osr01pres-ge329.network.virginmedia.net [80.0.161.37]
3 pres-core-1a-ge-010-0.network.virginmedia.net [80.0.160.69]
4 leed-bb-1a-xe-603-0.network.virginmedia.net [213.105.175.173]
5 nth-bb-b-as2-0.network.virginmedia.net [62.253.185.101]
6 tele-ic-1-as0-0.network.virginmedia.net [62.253.184.2]
7 pos6-1.rt0.thdo.bbc.co.uk [212.58.239.237]
8 212.58.238.129
9 virtual-vip.thdo.bbc.co.uk [212.58.224.138]

Computing statistics for 225 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 ste-PC [192.168.0.101]
0/ 100 = 0% |
1 18ms 3/ 100 = 3% 3/ 100 = 3% cpc4-pres14-2-0-gw.pres.cable.virg
inmedia.com [62.30.137.1]
0/ 100 = 0% |
2 18ms 3/ 100 = 3% 3/ 100 = 3% osr01pres-ge329.network.virginmedi
a.net [80.0.161.37]
0/ 100 = 0% |
3 17ms 0/ 100 = 0% 0/ 100 = 0% pres-core-1a-ge-010-0.network.virg
inmedia.net [80.0.160.69]
0/ 100 = 0% |
4 23ms 2/ 100 = 2% 2/ 100 = 2% leed-bb-1a-xe-603-0.network.virgin
media.net [213.105.175.173]
0/ 100 = 0% |
5 22ms 3/ 100 = 3% 3/ 100 = 3% nth-bb-b-as2-0.network.virginmedia
.net [62.253.185.101]
0/ 100 = 0% |
6 25ms 2/ 100 = 2% 2/ 100 = 2% tele-ic-1-as0-0.network.virginmedi
a.net [62.253.184.2]
0/ 100 = 0% |
7 --- 100/ 100 =100% 100/ 100 =100% pos6-1.rt0.thdo.bbc.co.uk [212.58.
239.237]
0/ 100 = 0% |
8 31ms 0/ 100 = 0% 0/ 100 = 0% 212.58.238.129
1/ 100 = 1% |
9 28ms 1/ 100 = 1% 0/ 100 = 0% virtual-vip.thdo.bbc.co.uk [212.58
.224.138]

Trace complete.

edit. heres another


C:\Windows\system32>pathping bbc.co.uk

Tracing route to bbc.co.uk [212.58.224.138]
over a maximum of 30 hops:
0 ste-PC [192.168.0.101]
1 cpc4-pres14-2-0-gw.pres.cable.virginmedia.com [62.30.137.1]
2 osr01pres-ge329.network.virginmedia.net [80.0.161.37]
3 pres-core-1a-ge-010-0.network.virginmedia.net [80.0.160.69]
4 leed-bb-1a-xe-603-0.network.virginmedia.net [213.105.175.173]
5 nth-bb-b-as2-0.network.virginmedia.net [62.253.185.101]
6 tele-ic-1-as0-0.network.virginmedia.net [62.253.184.2]
7 pos6-1.rt0.thdo.bbc.co.uk [212.58.239.237]
8 212.58.238.129
9 virtual-vip.thdo.bbc.co.uk [212.58.224.138]

Computing statistics for 225 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 ste-PC [192.168.0.101]
9/ 100 = 9% |
1 37ms 9/ 100 = 9% 0/ 100 = 0% cpc4-pres14-2-0-gw.pres.cable.virg
inmedia.com [62.30.137.1]
1/ 100 = 1% |
2 32ms 11/ 100 = 11% 1/ 100 = 1% osr01pres-ge329.network.virginmedi
a.net [80.0.161.37]
0/ 100 = 0% |
3 25ms 13/ 100 = 13% 3/ 100 = 3% pres-core-1a-ge-010-0.network.virg
inmedia.net [80.0.160.69]
0/ 100 = 0% |
4 41ms 11/ 100 = 11% 1/ 100 = 1% leed-bb-1a-xe-603-0.network.virgin
media.net [213.105.175.173]
0/ 100 = 0% |
5 27ms 10/ 100 = 10% 0/ 100 = 0% nth-bb-b-as2-0.network.virginmedia
.net [62.253.185.101]
1/ 100 = 1% |
6 37ms 11/ 100 = 11% 0/ 100 = 0% tele-ic-1-as0-0.network.virginmedi
a.net [62.253.184.2]
0/ 100 = 0% |
7 --- 100/ 100 =100% 89/ 100 = 89% pos6-1.rt0.thdo.bbc.co.uk [212.58.
239.237]
0/ 100 = 0% |
8 46ms 11/ 100 = 11% 0/ 100 = 0% 212.58.238.129
0/ 100 = 0% |
9 37ms 11/ 100 = 11% 0/ 100 = 0% virtual-vip.thdo.bbc.co.uk [212.58
.224.138]

Trace complete.

C:\Windows\system32>

[speedfreak]

I take it from the silence that they are ok :D:D :p:

Just to log whats happening on here so that the contact at VM can see it and incase networks come back and say I dont have a fault. I got up this morning to no internet for the second day in a row, tick light on CM flashing, all other lights were on. I logged into the modem and had this..

Thu Feb 25 08:14:33 2010 Thu Feb 25 08:14:33 2010 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;

Thu Feb 25 08:14:39 2010 Thu Feb 25 08:14:39 2010 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;

Thu Feb 25 08:16:49 2010 Time Not Established Critical (3) DHCP FAILED - Discover sent, no offer received;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;

Time Not Established Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;

Time Not Established Time Not Established Critical (3) DHCP FAILED - Discover sent, no offer received;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;

Time Not Established Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;

Time Not Established Time Not Established Critical (3) DHCP FAILED - Discover sent, no offer received;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;

Time Not Established Thu Feb 25 11:00:40 2010 Critical (3) No Ranging Response received - T3 time-out;;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;

I powercycled the CM and still no internet access, had to just leave it to do its thing, now back on. Only had downstream figures on ds1, nothing on 2,3,4. The DHCP is a new fault, dont normally have that issue, whatever it is

Oh and Im still getting random reboots on the V+ box

[Sephiroth]

The Pathpings were OK, bar the last. But if the TV is resetting, there's a line problem. Possibly in your house. Have we been down that route?

[speedfreak]

The Pathpings were OK, bar the last. But if the TV is resetting, there's a line problem. Possibly in your house. Have we been down that route?

Thanks for the reply seph, was wondering if everyone had me on "ignore" :(

When you say "been down that route", the only time we have discussed a potential problem inside was when you told me to move my equipment away from sources of interference, which I did a month ago but still got the problems. The TV isnt really bad, reboots once or twice a day though not every day, but does sometimes pause and cut in and out. Nothing has been changed here by a tech like the splitter or the connector block where the cable comes through to the inside wall, Id be seriously gutted if it was something as simple as that after all this but with 2nd line mentioning some FEC errors on my UBR I dont think its anything like that and Im not knowledgeable enough to know if that would even cause this problem :p:

Theres more to life than broadband so Ive remained calm and polite with VM, no point shouting at them I suppose and Im happier now I have someone at the ceo's office looking into it but I cant stay with VM if this is how it will always be, too much grief off the girlfriend over no internet (rings me at work to moan it isnt working lol) and it ruins my online gaming. Im not a heavy downloader, I just wanted an uncapped stable line with low pings

I mentioned the v+ as I think they are seperate but share some of the same frequencies? also with that cutting off and a BB fault I was wondering if it was a fault with my line from the cab but I dont have a clue, wish I knew as much as you did :D

Just had a thought though, when the techs come they quickly use a test modem to run a speed test but they dont check the CM stats to see if I still have the codeword problem with a different modem, do you think that would be worth mentioning? As soon as I plug mine in I have over 100000 on each channel and over 200 uncorrectables

Thanks

[Sephiroth]

Yes - the codewords, particularly uncorrectable, lie at the core of poor performance where they are growing from one day to the next.

The causes can only usually be found by Network Engineers unless it's a faulty modem.

The TV is in a common path with the broadband but on a different frequency. The V+ box glitching is evidence of something happening on the circuit in the common path. That's the line from your cabinet.

Any joy with someone at VM taking ownership? Real ownership, I mean.

[speedfreak]

Yes - the codewords, particularly uncorrectable, lie at the core of poor performance where they are growing from one day to the next.

The causes can only usually be found by Network Engineers unless it's a faulty modem.

The TV is in a common path with the broadband but on a different frequency. The V+ box glitching is evidence of something happening on the circuit in the common path. That's the line from your cabinet.

Any joy with someone at VM taking ownership? Real ownership, I mean.

Yes mate someone in the ceo's office has been trying to track down some of the names of the guys that have replied to me on the newsgroup, hes getting back to me tomorrow. Just thought I'd post here for advice so Id have some more feedback to give him as Im worried they will come back and say no fault again. 2nd line emailed my local service manager and network manager last friday and were expectig a reply on monday but still no replies back from them, they have sent some chasers but still nothing, maybe they are all on holiday, who knows :D

I'll mention the modem to him when we next speak, IF it was a fault with my line to the cab or a modem fault would that explain why networks cant find a fault? I doubt its the modem as when they changed it to run a quick speedtest they only got 1meg down, 3meg tops but like i say they didnt check the codewords. To be honest the techs dont seem to know much about codewords, he even said he'd be checking his when he got home as we are on the same UBR

[speedfreak]

Well I may aswell forget about potential issues with my equipment, theres a guy on the same UBR as me (in preston, mentioned him earlier) and look at our logs


mine..

Thu Feb 25 08:14:33 2010 Thu Feb 25 08:14:33 2010 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;

Thu Feb 25 08:14:39 2010 Thu Feb 25 08:14:39 2010 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;

Thu Feb 25 08:16:49 2010 Time Not Established Critical (3) DHCP FAILED - Discover sent, no offer received;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;

Time Not Established Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;

Time Not Established Time Not Established Critical (3) DHCP FAILED - Discover sent, no offer received;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;

Time Not Established Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;

Time Not Established Time Not Established Critical (3) DHCP FAILED - Discover sent, no offer received;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;

Time Not Established Thu Feb 25 11:00:40 2010 Critical (3) No Ranging Response received - T3 time-out;;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;



and his


Thu Feb 25 08:14:16 2010 Thu Feb 25 08:14:16 2010 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
Thu Feb 25 08:16:29 2010 Thu Feb 25 08:16:29 2010 Critical (3) DHCP FAILED - Discover sent, no offer received;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
Thu Feb 25 08:16:34 2010 Thu Feb 25 08:16:34 2010 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
Thu Feb 25 08:18:43 2010 Thu Feb 25 08:29:42 2010 Critical (3) DHCP FAILED - Discover sent, no offer received;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
Thu Feb 25 08:29:46 2010 Thu Feb 25 08:29:46 2010 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
Thu Feb 25 08:31:54 2010 Thu Feb 25 08:45:02 2010 Critical (3) DHCP FAILED - Discover sent, no offer received;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
Thu Feb 25 08:45:07 2010 Thu Feb 25 08:45:07 2010 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
Thu Feb 25 08:47:14 2010 Thu Feb 25 09:09:05 2010 Critical (3) DHCP FAILED - Discover sent, no offer received;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
Thu Feb 25 09:11:14 2010 Thu Feb 25 09:11:14 2010 Critical (3) SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
Thu Feb 25 09:11:17 2010 Thu Feb 25 09:11:17 2010 Critical (3) DHCP FAILED - Discover sent, no offer received;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
Thu Feb 25 09:11:25 2010 Thu Feb 25 09:14:55 2010 Warning (5) MDD message timeout;CM-MAC=;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0;
Thu Feb 25 09:15:08 2010 Thu Feb 25 09:15:08 2010 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
Thu Feb 25 09:17:16 2010 Thu Feb 25 09:19:24 2010 Critical (3) DHCP FAILED - Discover sent, no offer received;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;

more than coincidence i think. Only thing thats throwing me are the issues i also have with the v+ box :confused:

[Sephiroth]

That's the point. You may have more than one problem viz. the V+ box. The two modem logs mean a common mode event occurred, I presume at your UBR or at a concentrating MUX in the street if your friend is nearby.

[speedfreak]

That's the point. You may have more than one problem viz. the V+ box. The two modem logs mean a common mode event occurred, I presume at your UBR or at a concentrating MUX in the street if your friend is nearby.

hes not my "friend" though he seems a nice chap, who knows our relationship might blossom lol , its just someone i stumbled across when i was looking at the newsgroups. hes pr2 i think, im pr7, we arent nearby but are on the same ubr and thats at least 3 t4 timeouts we have shared . I think i might have 2 issues like you say as my v+ issues only started after they wrongfully disconnected me.

The guy at VM didnt ring as promised though he may have tried ringing the mob number on my account and not the one cf provided him with so I'll chase him tomorrow, he said hes working on saturday. 2nd line are still chasing networks, one of the techs said the trouble with networks is they finish at 5pm and if they dont see a fault inday they just close the ticket. very reassuring lol networks were apparently last seen riding shergar across lord lucans back garden :p: been over a week and no response from them

[simplepsy]

Hi Speedfreak, remember me? ;)
For those who have not been following the post on the VM forum, I'm the "other guy".

I do believe Seph is spot on about having multiple issues. On one hand we are sharing the same dropouts on several occasions indicating an area event.
We share to some extent the same severity of codeword issues - again, potentially attributable to the UBR issue - and possibly related to the above mentioned dropouts.

On the other hand you are experiencing far more severe speed issues, V box issues (although mine isnt a v+ since I cannot yet justify the price), and several additional timeouts which I did not experience.

Looks like this needs to be flanked from both sides!

[Sephiroth]

hes not my "friend" though he seems a nice chap, who knows our relationship might blossom lol........

.....were apparently last seen riding shergar across lord lucans back garden....hem

Hmmm.:notme:

[synner]

Hi Speedfreak, remember me? ;)
For those who have not been following the post on the VM forum, I'm the "other guy".

I do believe Seph is spot on about having multiple issues. On one hand we are sharing the same dropouts on several occasions indicating an area event.
We share to some extent the same severity of codeword issues - again, potentially attributable to the UBR issue - and possibly related to the above mentioned dropouts.

On the other hand you are experiencing far more severe speed issues, V box issues (although mine isnt a v+ since I cannot yet justify the price), and several additional timeouts which I did not experience.

Looks like this needs to be flanked from both sides!

Hello!

Fellow 50Mb-er here in Preston (PR2 area), UBR 14 (cpc1-pres14-2-0-cust***.pres.cable.virginmedia.com)

Here's my T3's and log since Thursday (last time I cleared it down):

T1 Timeouts 0
T2 Timeouts 0 0 0 0
T3 Timeouts 27 0 0 0
T4 Timeouts 1 0 0 0

Power Level
(dBmV) -1.68 -2.01 -2.26 -2.38
RxMER
(dB) 36.17 35.97 36.17 36.61
Correctable
Codewords 1199914841 2000987877 1990644762 1475875394
Uncorrectable
Codewords 276 264 283 275

Thu Feb 25 16:34:13 2010 Thu Feb 25 16:35:05 2010 Warning (5) TEK Invalid - Invalid Key Sequence Number;CM-MAC=**;CMTS-MAC=**;CM-QOS=1.1;CM-VER=3.0;
Thu Feb 25 16:35:05 2010 Thu Feb 25 16:35:05 2010 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=**;CMTS-MAC=**;CM-QOS=1.1;CM-VER=3.0;
Thu Feb 25 16:43:30 2010 Thu Feb 25 16:43:30 2010 Warning (5) TEK Invalid - Invalid Key Sequence Number;CM-MAC=**;CMTS-MAC=**;CM-QOS=1.1;CM-VER=3.0;
Thu Feb 25 16:45:32 2010 Thu Feb 25 16:45:32 2010 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=**;CMTS-MAC=**;CM-QOS=1.1;CM-VER=3.0;
Thu Feb 25 16:49:37 2010 Thu Feb 25 16:52:32 2010 Warning (5) TEK Invalid - Invalid Key Sequence Number;CM-MAC=**;CMTS-MAC=**;CM-QOS=1.1;CM-VER=3.0;
Thu Feb 25 21:42:10 2010 Thu Feb 25 22:35:28 2010 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=**;CMTS-MAC=**;CM-QOS=1.1;CM-VER=3.0;
Thu Feb 25 22:45:27 2010 Thu Feb 25 22:45:27 2010 Warning (5) TEK Invalid - Invalid Key Sequence Number;CM-MAC=**;CMTS-MAC=**;CM-QOS=1.1;CM-VER=3.0;
Fri Feb 26 00:59:12 2010 Fri Feb 26 01:36:32 2010 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=**;CMTS-MAC=**;CM-QOS=1.1;CM-VER=3.0;
Fri Feb 26 13:26:16 2010 Fri Feb 26 13:27:12 2010 Warning (5) TEK Invalid - Invalid Key Sequence Number;CM-MAC=**;CMTS-MAC=**;CM-QOS=1.1;CM-VER=3.0;
Fri Feb 26 13:27:20 2010 Fri Feb 26 13:27:20 2010 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=**;CMTS-MAC=**;CM-QOS=1.1;CM-VER=3.0;
Fri Feb 26 13:27:24 2010 Fri Feb 26 13:27:45 2010 Warning (5) TEK Invalid - Invalid Key Sequence Number;CM-MAC=**;CMTS-MAC=**;CM-QOS=1.1;CM-VER=3.0;
Fri Feb 26 13:28:56 2010 Fri Feb 26 13:28:56 2010 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=**;CMTS-MAC=**;CM-QOS=1.1;CM-VER=3.0;
Fri Feb 26 13:29:18 2010 Fri Feb 26 13:29:18 2010 Warning (5) TEK Invalid - Invalid Key Sequence Number;CM-MAC=**;CMTS-MAC=**;CM-QOS=1.1;CM-VER=3.0;
Fri Feb 26 13:30:21 2010 Fri Feb 26 13:30:21 2010 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=**;CMTS-MAC=**;CM-QOS=1.1;CM-VER=3.0;
Fri Feb 26 13:30:31 2010 Fri Feb 26 15:00:25 2010 Warning (5) TEK Invalid - Invalid Key Sequence Number;CM-MAC=**;CMTS-MAC=**;CM-QOS=1.1;CM-VER=3.0;
Fri Feb 26 15:05:57 2010 Fri Feb 26 15:05:57 2010 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=**;CMTS-MAC=**;CM-QOS=1.1;CM-VER=3.0;
Fri Feb 26 15:07:31 2010 Fri Feb 26 15:07:31 2010 Warning (5) TEK Invalid - Invalid Key Sequence Number;CM-MAC=**;CMTS-MAC=**;CM-QOS=1.1;CM-VER=3.0;
Fri Feb 26 15:07:31 2010 Sat Feb 27 08:58:36 2010 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=**;CMTS-MAC=**;CM-QOS=1.1;CM-VER=3.0;
Sat Feb 27 08:58:38 2010 Sat Feb 27 08:59:30 2010 Warning (5) TEK Invalid - Invalid Key Sequence Number;CM-MAC=**;CMTS-MAC=**;CM-QOS=1.1;CM-VER=3.0;
Sat Feb 27 09:00:14 2010 Sat Feb 27 09:00:19 2010 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=**;CMTS-MAC=**;CM-QOS=1.1;CM-VER=3.0;
Sat Feb 27 09:00:21 2010 Sat Feb 27 09:00:21 2010 Warning (5) TEK Invalid - Invalid Key Sequence Number;CM-MAC=**;CMTS-MAC=**;CM-QOS=1.1;CM-VER=3.0;
Sat Feb 27 09:00:25 2010 Sat Feb 27 09:00:36 2010 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=**;CMTS-MAC=**;CM-QOS=1.1;CM-VER=3.0;
Sat Feb 27 09:00:41 2010 Sat Feb 27 09:02:37 2010 Warning (5) TEK Invalid - Invalid Key Sequence Number;CM-MAC=**;CMTS-MAC=**;CM-QOS=1.1;CM-VER=3.0;
Sat Feb 27 09:03:43 2010 Sat Feb 27 09:03:45 2010 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=**;CMTS-MAC=**;CM-QOS=1.1;CM-VER=3.0;
Sat Feb 27 09:04:04 2010 Sat Feb 27 09:09:11 2010 Warning (5) TEK Invalid - Invalid Key Sequence Number;CM-MAC=**;CMTS-MAC=**;CM-QOS=1.1;CM-VER=3.0;
Sat Feb 27 09:09:22 2010 Sat Feb 27 09:09:22 2010 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=**;CMTS-MAC=**;CM-QOS=1.1;CM-VER=3.0;
Sat Feb 27 09:09:26 2010 Sat Feb 27 09:09:26 2010 Warning (5) TEK Invalid - Invalid Key Sequence Number;CM-MAC=**;CMTS-MAC=**;CM-QOS=1.1;CM-VER=3.0;

Hope that helps anyone in identifying any common themes....?

Bri

[simplepsy]

My events for the 27th match yours - begining with:
Sat Feb 27 08:58:34 2010 Sat Feb 27 08:58:34 2010 Warning (5) TEK Invalid - Invalid Key Sequence Number;CM-MAC=x;CMTS-MAC=x;CM-QOS=1.1;CM-VER=3.0;

Current codewords:
Correctable
Codewords 1622203695 2694956187 2687508951 1990312036

Uncorrectable
Codewords 416 434 1173 1145

(these reset a couple of days ago for some reason.. not sure why)

Also on the same UBR as you.

[speedfreak]

Hmmm.:notme:

Ive been chuckling about the way you quoted me all day :D :erm:

Im still no further, newsgroup guys are still chasing networks (no reply from networks in over a week) and VM contact is trying to find newsgroup guys to find whats happening with networks :D Are there any VM network guys on here? Ask your managers to read their emails lol

[speedfreak]

Still no answers from VM and now Ive discovered I cant stream iplayer HD, never tried before. It keeps stuttering then I get a message saying insufficient bandwidth, 3.5mbps required. Seriously, if anyone reading this is planning on getting 50meg, I wouldnt bother. Reported all this at the end of January and still no answers :(:(:(

2nd line have been waiting nearly 2 weeks for a reply from networks, Im going grey with it all :td:

One thing i have noticed is that the more i use my connection, the more t3 timeouts I get

[pip08456]

It may be worth getting back on to the CEO's people (via email so you have a record) and cancelling and requesting you be reimbursed for the charges you have paid as they have been given ample opportunity to solve the problem but have been unable to do so.

Excuses like CEO's rep is trying to find out who in 2nd line is dealing with it and networks etc just do not wash.

[speedfreak]

It may be worth getting back on to the CEO's people (via email so you have a record) and cancelling and requesting you be reimbursed for the charges you have paid as they have been given ample opportunity to solve the problem but have been unable to do so.

Excuses like CEO's rep is trying to find out who in 2nd line is dealing with it and networks etc just do not wash.

well i read i have to wait 8 weeks until i contact otelo so i think theres 2 weeks to go, disappointed though, i just dont need all this :( playing on the ps3 earlier and i heard "oh no laggy ste is the host", my ps3 profile now says "I hate VM 50Mb". I was with TalkTalK LLU before, 16meg+ sync speed but poor peak time throughput due to a congested exchange but it was still better than this, if it wasnt for the fact I despise the clown of a forum manager on TT's forum Id still be with them. For roughly the same price I had the full sky package (sports and movies), 16meg BB and a phoneline with TT

Day off work tomorrow so I shall be chasing it up,

replies on the newsgroup are now just like this..

>> Hi speedfreak,
>>
>> I am waiting to hear back from a network engineer today regarding
>> this issue. I will post again once I have spoken to them.
>>
>>
>> --
>>
>> Kind Regards
>>
>> Virgin Media Technical Support

Then the next day

Hi speedfreak,

We are still awaiting information from our support teams on the issue you
are having. Once received we will let you know.

Once again sorry for the inconvienience.


--
Kind Regards

VirginMedia Technical Support

Then today, nothing. No news whatsoever. :td: Been replies like this everyday for well over a week, I have no idea if they are even looking into it and running tests because Ive had no feedback. Just people chasing other people :confused: The contact at VM has been off for a few days and nobody else from VM has contacted me. Add to that my bill is still wrong (again) and I will no doubt get disconnected (again) before that gets sorted (again).

Id kill for a constant and reliable 8Mb at this moment in time. Ive been extremely patient and laidback about it all but enoughs enough :td:

[speedfreak]

Heard from the CEO guy and things are now moving, hes now dealing with networks and a few other people directly to push things forward, happy days :D He even sorted out my bill for me :angel:

[speedfreak]

well just had networks round, he tested everything. Id had several t3 timeouts just before he came,all through the day but he said he hadnt seen anything when testing at the cab. He cant find any fault, told me t3 timeouts are normal and wont affect anything and that t4 timeouts can be expected. Tried a test modem and the correctables still rapidly climb but no one at VM seems bothered about them. Has anyone got any advice? :(

As soon as the modem is plugged in i have this many codeword errors and they continually rise, rapidly. Surely this must be an indication of a fault

Power Level
(dBmV) 2.42 2.26 2.45 2.64
RxMER
(dB) 36.39 36.17 36.39 36.84
Correctable
Codewords 10016975 16114857 16095260 12784823
Uncorrectable
Codewords 287 935 275 274


Since 5pm when he left

Power Level
(dBmV) 40.25 N/A N/A N/A
T1 Timeouts 0
T2 Timeouts 0 0 0 0
T3 Timeouts 3 0 0 0
T4 Timeouts 0

[Sephiroth]

well just had networks round, he tested everything. Id had several t3 timeouts just before he came,all through the day but he said he hadnt seen anything when testing at the cab. He cant find any fault, told me t3 timeouts are normal and wont affect anything and that t4 timeouts can be expected. Tried a test modem and the correctables still rapidly climb but no one at VM seems bothered about them. Has anyone got any advice? .....

I suppose you could:

1/
Copy your current event log to a safe place

2/
Clear it & get your modem stats + event log

3/
Do the downloads from the VM site and note the MBYTES/sec aggregate
Please also note the total number of bytes downloaded in the exercise. Very important.

4/
Get your modem stats + event log

This will tell us at a crude level what's going on during downloads. It depends what we see in the event log as to whether or not you have something to take back to the CEO's office in the face of the engineer's remarks.

We'll also calculate the % of data that is correctably corrupted. Anything above 3% corrupted packets is considered unacceptable in the network world. That would be something else to impress on the suit that's dealing with you.

[speedfreak]

Thanks Seph, Im hoping I wont have to go to all that trouble yet. We have had some progress. Networks have found and fixed an issue! They have said that they have found a fault on one of my neighbours drop cables which was causing noise spikes on the upstream which could also affect others on the same BSR. I cant remember the exact details but it was something along the lines of 3.5MHz and they have filtered out the noise. Its still very early days but from yesterday I havent had a single T3 timeout :D :D

Had a manager and a tech round yesterday but they had trouble with my laptop so they are coming back with their own laptop to run some speedtests, only thing is my codewords are still climbing like they were before and speedtests on my ps3 are always between 2Mb and 20Mb wired, its always up and down. I will have to see what they say when they run tests from their laptop.

[pabscars]

Thanks Seph, Im hoping I wont have to go to all that trouble yet. We have had some progress. Networks have found and fixed an issue! They have said that they have found a fault on one of my neighbours drop cables which was causing noise spikes on the upstream which could also affect others on the same BSR. I cant remember the exact details but it was something along the lines of 3.5MHz and they have filtered out the noise. Its still very early days but from yesterday I havent had a single T3 timeout :D :D

Had a manager and a tech round yesterday but they had trouble with my laptop so they are coming back with their own laptop to run some speedtests, only thing is my codewords are still climbing like they were before and speedtests on my ps3 are always between 2Mb and 20Mb wired, its always up and down. I will have to see what they say when they run tests from their laptop.

what server are you using on speedtest.net on your PS3, just out of interest.

Ive noticed recently when using the PS3 to check speed from the above site, it no longer finds all the servers and just shows a couple in the UK.

Previously I used london which seemed to give good results, but its no longer visible.

Coupled to this the speed is now displayed in Kbps not Mbps, with some of the wording in German :confused:

[speedfreak]

what server are you using on speedtest.net on your PS3, just out of interest.

Ive noticed recently when using the PS3 to check speed from the above site, it no longer finds all the servers and just shows a couple in the UK.

Previously I used london which seemed to give good results, but its no longer visible.

Coupled to this the speed is now displayed in Kbps not Mbps, with some of the wording in German :confused:

Glad you put that because mine has done the same! Amsterdam seems to give me the best results and with a ping of 30. Up until a couple of weeks ago I always used London, but my speeds have always been all over.

Theres also a speed test on the ps menu when you run a network test but I dont know how reliable that is, I tend to get 3Mbps one minute and 11 the next but I never get a decent result.


Only had 2 T3's today so things are definetely improving :)

[jtaylor06]

Woah thanks for that!
Amsterdam gives a perfect result. Actually more than perfect.
Had 23 Down, but the normal rate of 0.70 Up.
On a 20MB connection.

https://www.cableforum.co.uk/images/local/2010/03/56.png

Compared to 10-12 Down on the speed tests located in the UK

[simplepsy]

Glad you put that because mine has done the same! Amsterdam seems to give me the best results and with a ping of 30. Up until a couple of weeks ago I always used London, but my speeds have always been all over.

Theres also a speed test on the ps menu when you run a network test but I dont know how reliable that is, I tend to get 3Mbps one minute and 11 the next but I never get a decent result.


Only had 2 T3's today so things are definetely improving :)

From what I have experienced in my tech support job the PS3 speedtest is very unreliable, it can give a high rating one minute followed by a low one soon after. My guess is their own speedtest servers are very congested.

[speedfreak]

From what I have experienced in my tech support job the PS3 speedtest is very unreliable, it can give a high rating one minute followed by a low one soon after. My guess is their own speedtest servers are very congested.

I wouldnt mind just one high reading ! :D

Had this today, got no idea what it means, anyone know what this means B-INIT-RNG Failure - Retries exceeded? Had to powercycle the CM to get a connection

Wed Mar 10 23:53:43 2010 Fri Mar 12 13:38:14 2010 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=xxxxxx;CMTS-MAC=xxxxxx;CM-QOS=1.1;CM-VER=3.0;

Fri Mar 12 13:38:16 2010 Fri Mar 12 13:38:16 2010 Critical (3) Ranging Request Retries exausted;CM-MAC=xxxxxx;CMTS-MAC=xxxxxx;CM-QOS=1.1;CM-VER=3.0;

Fri Mar 12 13:38:16 2010 Fri Mar 12 13:38:16 2010 Critical (3) Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=xxxxxx;CMTS-MAC=xxxxxx;CM-QOS=1.1;CM-VER=3.0;

Fri Mar 12 13:38:23 2010 Fri Mar 12 13:40:10 2010 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=xxxxxx;CMTS-MAC=xxxxxx;CM-QOS=1.1;CM-VER=3.0;

Fri Mar 12 13:40:19 2010 Fri Mar 12 13:40:19 2010 Warning (5) B-INIT-RNG Failure - Retries exceeded;CM-MAC=xxxxxx;CMTS-MAC=xxxxxx;CM-QOS=1.1;CM-VER=3.0;

Fri Mar 12 13:40:29 2010 Fri Mar 12 13:42:02 2010 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=xxxxxx;CMTS-MAC=xxxxxx;CM-QOS=1.1;CM-VER=3.0;

Fri Mar 12 13:42:03 2010 Fri Mar 12 13:42:03 2010 Warning (5) B-INIT-RNG Failure - Retries exceeded;CM-MAC=xxxxxxx;CMTS-MAC=xxxxxx;CM-QOS=1.1;CM-VER=3.0;

Fri Mar 12 13:42:04 2010 Fri Mar 12 13:43:44 2010 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=xxxxxx;CMTS-MAC=xxxxxx;CM-QOS=1.1;CM-VER=3.0;

Fri Mar 12 13:43:52 2010 Fri Mar 12 13:43:52 2010 Warning (5) B-INIT-RNG Failure - Retries exceeded;CM-MAC=xxxxxx;CMTS-MAC=xxxxx;CM-QOS=1.1;CM-VER=3.0;

Fri Mar 12 13:43:55 2010 Fri Mar 12 13:45:33 2010 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=xxxxxx;CMTS-MAC=xxxxx;CM-QOS=1.1;CM-VER=3.0;

Fri Mar 12 13:45:40 2010 Fri Mar 12 13:45:40 2010 Warning (5) B-INIT-RNG Failure - Retries exceeded;CM-MAC=xxxxxx;CMTS-MAC=xxxxxx;CM-QOS=1.1;CM-VER=3.0;

Fri Mar 12 13:45:41 2010 Fri Mar 12 13:47:10 2010 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=xxxxxx;CMTS-MAC=xxxxx;CM-QOS=1.1;CM-VER=3.0;

Fri Mar 12 13:47:20 2010 Fri Mar 12 13:47:20 2010 Warning (5) B-INIT-RNG Failure - Retries exceeded;CM-MAC=xxxxxxx;CMTS-MAC=xxxxxx;CM-QOS=1.1;CM-VER=3.0;

Fri Mar 12 13:47:26 2010 Fri Mar 12 13:47:32 2010 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=xxxxx;CMTS-MAC=xxxxx;CM-QOS=1.1;CM-VER=3.0;

Fri Mar 12 13:47:32 2010 Fri Mar 12 13:47:32 2010 Warning (5) B-INIT-RNG Failure - Retries exceeded;CM-MAC=xxxxx;CMTS-MAC=xxxxx;CM-VER=3.0;

Anyone else around Preston have the same today?

[simplepsy]

Not me, I had one key error thats it.

[speedfreak]

Not me, I had one key error thats it.

cheers for the quick reply :)

Just my lousy connection then :( I think Ive found a solution though, I could always move house :D

[speedfreak]

sorry if I'm boring you all with constant updates but I have to log my evidence somewhere and they were about to close my fault down as now ok, but after the dropout yesterday I've got up this morning to no internet again and another T4 dropout, there must be something wrong :(

Needed another powercycle of the modem to get a connection back


Sat Mar 13 01:37:54 2010 Sat Mar 13 01:37:54 2010 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=xxxxx;CMTS-MAC=xxxxxx;CM-QOS=1.1;CM-VER=3.0;

Sat Mar 13 01:38:09 2010 Sat Mar 13 01:38:09 2010 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=xxxxxxCMTS-MAC=xxxxx;CM-QOS=1.1;CM-VER=3.0;

Sat Mar 13 01:38:11 2010 Sat Mar 13 01:48:29 2010 Warning (5) TEK Invalid - Invalid Key Sequence Number;CM-MAC=xxxxxx;CMTS-MAC=xxxxxx;CM-QOS=1.1;CM-VER=3.0;

[Sephiroth]

Middle of the night stuff that happens just once could be maintenance work in your area.

It's a problem if you get loads of T3s and consequent T4s over a steasy normal period, IMO.

[speedfreak]

Middle of the night stuff that happens just once could be maintenance work in your area.

It's a problem if you get loads of T3s and consequent T4s over a steasy normal period, IMO.

Thanks Seph, but what do you make of this in the middle of the day

Fri Mar 12 13:38:16 2010 Fri Mar 12 13:38:16 2010 Critical (3) Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=xxxxxx;CMTS-MAC=xxxxxx;CM-QOS=1.1;CM-VER=3.0;

and the subsequent

Fri Mar 12 13:40:19 2010 Fri Mar 12 13:40:19 2010 Warning (5) B-INIT-RNG Failure - Retries exceeded;

Any idea what B-INIT-RNG failure means? Ive had a google but couldnt find much info

Also, what would you class as "loads" of T3's?

[speedfreak]

Dear Diary :D :erm:

After losing connection friday and saturday, I lost connection again on Monday only this time powercycling the CM wouldnt resolve it. I rang the guy at VM and he could see noise on the line again, powercycled whilst on the phone to him, still no connection, I think he said he could see other drops in my area. I left it till after work, tried again and it worked. I thought Id only had those 3 drops but he could see Id had 6 which probably explains why I was randomly booted from an online game over the weekend. Just glad the guy this forum put me in touch with listens to what I have to say rather than just saying i have no fault, he seems as determined as I am to get it resolved. :clap:

Now they are monitoring my line again but it could be hard to track down the source. Im hoping I get more drops whilst they are monitoring it or this thread could go on forever :wavey:

[Sephiroth]

Thanks Seph, but what do you make of this in the middle of the day

Fri Mar 12 13:38:16 2010 Fri Mar 12 13:38:16 2010 Critical (3) Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=xxxxxx;CMTS-MAC=xxxxxx;CM-QOS=1.1;CM-VER=3.0;

and the subsequent

Fri Mar 12 13:40:19 2010 Fri Mar 12 13:40:19 2010 Warning (5) B-INIT-RNG Failure - Retries exceeded;

Any idea what B-INIT-RNG failure means? Ive had a google but couldnt find much info

Also, what would you class as "loads" of T3's?

B-INIT-RNG is a bonded channel ranging request. You'll get lots of stuff on ranging requests on Google! The CM transmits this request to the CMTS which, if received, replies with a ranging response (RNG-RSP).

T3 requests in the absence of ppor SNR or high downstream power usually indicates an upstream problem with is consistent with the CMTS failure to see a b-INIT-RNG (or anything else for that matter).

Lots of T3s? a whole string of them in a short space of time, repeated several times within a few hours.

Hope that answers your questions.

[speedfreak]

Thanks AGAIN lol I told you you should work for VM :D

looks like I need to google harder :p: I told the guy at VM that you had said right at the beginning that my problem looks like noise ingress on the line (with the codewords) and from what they've said, it looks like you were right from the start, give yourself a pat on the back ;)

I'll try and give you a break from the questions for a while, hopefully my next post will be with an update of them fixing it

[Maggy]

speedfreak tried to nominate Sephiroth in the Most Helpful Post Nomination thread for the help he gave in this thread.

However it is my decision to award Sephiroth this award instead.

http://incognitas.ghotihosted.com/BigSpecial.jpg

Very well done.:clap::clap::clap::clap::clap::clap::clap:

[pip08456]

Ooooooooooo Seph
It'll be a blue Peter badge next:D:D:D:D:D:D:D:D:D:D:D

Always found Seph to be most helpful and knowledgable.

[Sephiroth]

What's going on?

I go out for the day to meet my son who's just spent a month in the USA (playing poker in Vegas for the last 3 days - winning ! OMG!), I get back, make him a chicken sandwich like he never got in the USA (they don't understand bread, mayo, chicken, spring onions & salt) - and then this.

Wow.

[pip08456]

What's going on?

I go out for the day to meet my son who's just spent a month in the USA (playing poker in Vegas for the last 3 days - winning ! OMG!), I get back, make him a chicken sandwich like he never got in the USA (they don't understand bread, mayo, chicken, spring onions & salt) - and then this.

Wow.

Stop winging and bask in the glory-it won't last!!!

[Maggy]

What's going on?

I go out for the day to meet my son who's just spent a month in the USA (playing poker in Vegas for the last 3 days - winning ! OMG!), I get back, make him a chicken sandwich like he never got in the USA (they don't understand bread, mayo, chicken, spring onions & salt) - and then this.

Wow.

Enjoy it.not a lot of these get awarded.:)

[speedfreak]

Excellent! thanks Maggy, I dont feel as guilty now for pestering Seph with questions every few days for over a month. First over on VM forum then I stalked him over here, poor bloke :D :angel:


Just an update, after my last post I had another couple of T4's and they could see noise on the line again. Ive been told that the lines now been recommissioned from the cab back up to headend and that the noise is now no more :D Not lost connection for 12days now so things are definitely looking rosy.

Still got the codewords climbing but I may not need to worry about those, just need to use another laptop to check my speeds to double check they arent affected. Looks like they have gotten to the bottom of it now :clap:

[speedfreak]

Another update :D

The CEO guy chased up my codewords constantly climbing (hes like a dog with a bone,not for giving up :) ) and it turns out i do have a further fault which would cause my ongoing issues. I cant remember all the jargon but apparently I was originally on a CMTS that had constant FEC errors so I was moved off that one to another CMTS. Whenever they were checking my CMTS (the new one) for errors it was fine but it turns out Im still somehow routed through the CMTS thats got the FEC error problem. That probably explains why I still l have issues with the constantly climbing codewords and maybe explains why 2nd line on the newsgroups could originally see FEC errors but then couldnt and couldnt see any fault with my line.

They are carrying out some work on my cab and elsewhere to fix things and hopefully this will be done on 12th April. Big thumbs up to the guy in the CEO's office for not giving up with this one as its been a tricky one to get sorted. Without his help I doubt it would ever have got resolved :clap: I have a good feeling about this latest fault, it would explain everything thats been happening. Even better I might not have to leave VM, I love the on demand TV/Music :D

[jtaylor06]

Glad to see your problem will be fixed :)
Hope all is well

[Digital Fanatic]

Good to hear it's been resolved... there are some good people in the CEO's office.

[speedfreak]

Thanks matey, only thing is if it does get fixed I'll have nothing to blame my poor kill to death ratio on on BFBC2 :erm: :D



Digi, yep everyones great, even the ones that answer the phones that aren't dealing directly with me!

[Sephiroth]

A traceroute will tell you what CMTS you're on. If you kept any records, you could see how you've been moved.

[speedfreak]

A traceroute will tell you what CMTS you're on. If you kept any records, you could see how you've been moved.

I've not unless I posted traceroute results on VM's forum when it all started, I'll have a search later. One interesting thing is Ive just found this over there "Well, I had an engineer out very recently who admitted that there was a national reload on the Motorola kit that is due to take place on April 12th at 2am."

Which coincides with the date Ive been told and that thread is about the motorola issues and Im on the motorola kit and after having a brief read through my thread over there and the advice you gave me at the beginning of feb, you were right all along about these codewords, hope you're wearing the medal from maggy round your neck with pride lol :D edit- ahhh I see from your avatar you are :D:D:D

[speedfreak]

well the 12th has pretty much come and gone and its still the same, was looking forward to some proper gaming tonight but its not meant to be. As much as I appreciate the CEO guys help and hes a good bloke I must admit Im beginning to wonder if it will ever be sorted :( maybe Im being a little rash in posting so soon but after having my install on 24th jan and complaining pretty much straight away Im sure anyone could understand Im a little peeved. Who knows, maybe the network guys are working late.

[pabscars]

well the 12th has pretty much come and gone and its still the same, was looking forward to some proper gaming tonight but its not meant to be. As much as I appreciate the CEO guys help and hes a good bloke I must admit Im beginning to wonder if it will ever be sorted :( maybe Im being a little rash in posting so soon but after having my install on 24th jan and complaining pretty much straight away Im sure anyone could understand Im a little peeved. Who knows, maybe the network guys are working late.

I know how you feel speedy, it can get you like that and even the most positive of people can get really disheartened with it all. I feel like I've turned into a right moaning old goat since joining vm.

Something I never used to be

On a more positive note at least having a broadband connection not fit for purpose has got me off my backside and stuck into the gardening :D

But keep ya pecker up and keep plugging away, youve come this far so you might as well see it through to the bitter end :D

Or at least give it a few more weeks and if no resolution is found then look elsewhere.

FYI
I asked to be downgraded from the 50 Meg to 10Meg tier yesterday to see if it made a difference,,,,,,,,, and it did,,,,,,,,,,,,

It was much worse believe it or not, and although speedtest's indicated a full 10 Meg down and 500 Kbps up, by 9:30 last night (the first time I'd had chance to use it), my connection wouldn't allow me and the wife to use the internet at the same time :shocked:.

I tried to sign into PSN whilst the wife was trying to get onto facebook and neither of us could get online, so I turned of my ps3 and immediately the wife logged onto facebook.

But as soon as I switched my PS3 back on, it would sign in but I could'nt play on line due to the massive lag every 3 seconds or so. Yet according to TS utilisation never went over 80% so go figure :confused:

So I returned back to the 50 meg tier this morning and I will have to wait and hope if the scheduled maintenance due by the end of the week will improve things.


Keep us posted on your progress matey poops :)

[speedfreak]

I know how you feel speedy, it can get you like that and even the most positive of people can get really disheartened with it all. I feel like I've turned into a right moaning old goat since joining vm.

Something I never used to be


I know that feeling! My above post was just me after a few cans getting a bit frustrated with it all, I know they are sorting it I was just pinning my hopes on the 12th so I can get myself on MW2 and kick ya ass! :p: when it didnt happen I over reacted :o:

The work was started on the 12th but the fault ticket is on 3 cabs, not just mine and apparently Ive been saved till last, Im told work should be started on it tomorrow so I'll hopefully be able to join you on MW2 over the weekend and laugh at your lag as you bounce round the screen :p:

pabs have you tried running pingplotter so you can show him how bad it is? Id run a pathping and it would seem ok but running pingplotter i could see it spiking to 1700ms pings :confused:

Everyday I run downstairs like a kid on christmas morning to check my router to see if the nasty codewords have gone and if they have been working away through the night to fix it :D

[pabscars]

I know that feeling! My above post was just me after a few cans getting a bit frustrated with it all, I know they are sorting it I was just pinning my hopes on the 12th so I can get myself on MW2 and kick ya ass! :p: when it didnt happen I over reacted :o:

Easy done pal, I was in the same situation last night, but with regards to MW2 Bring it on succa :D

The work was started on the 12th but the fault ticket is on 3 cabs, not just mine and apparently Ive been saved till last, Im told work should be started on it tomorrow so I'll hopefully be able to join you on MW2 over the weekend and laugh at your lag as you bounce round the screen :p:

There obviously saving the best till last lol, and fingers crossed it nails the problem this time.

I noticed an improvement last night but its still not 100%, and you wont be laughing when I shank you from 50 feet away, lag works both ways ;):D

pabs have you tried running pingplotter so you can show him how bad it is? Id run a pathping and it would seem ok but running pingplotter i could see it spiking to 1700ms pings :confused:

Ive done pathpings before but never pingplotter, if we hook up at some point over the weekend you could possibly talk me through as I,m a bit of a nube when it comes I.T.

Everyday I run downstairs like a kid on christmas morning to check my router to see if the nasty codewords have gone and if they have been working away through the night to fix it :D

Ive done similar things in the past, the first thing I did this morning was to check my logs, and since the scheduled maintenance yesterday there has been far fewer T3's and much fewer correctables. Ive been told to see how it goes over the weekend and then get back to the CEO guy on Monday.

Ive also noticed my config file has changed, so maybe there was some update...... who knows.

Has anyone else noticed their config file has changed ?

[speedfreak]

download it from here http://www.pingplotter.com/ run it, top left hand box where it says address to trace i put www.bbc.co.uk hit trace at the bottom left and it will continually run pings and show the graph. Get your graph and email it to him if needed.

MW2, right you've got me riled, you've thrown down the gauntlet, slapped me in the face with your glove etc :D prepare yourself mr pabs :D I can see I will have to tear myself off bfbc2 at some point

[pabscars]

download it from here http://www.pingplotter.com/ run it, top left hand box where it says address to trace i put www.bbc.co.uk hit trace at the bottom left and it will continually run pings and show the graph. Get your graph and email it to him if needed.

MW2, right you've got me riled, you've thrown down the gauntlet, slapped me in the face with your glove etc :D prepare yourself mr pabs :D I can see I will have to tear myself off bfbc2 at some point

Thanks for the info on pingplotter speedfreak, I will have a dabble later this evening, once Ive finished devouring my own body weight in tikka massala and magners :D

Oh and consider the gauntlet well and truly accepted sir:D,

prepare to meet thy maker :erm:

Your going down succa :sniper:

---------- Post added at 18:34 ---------- Previous post was at 18:28 ----------

Sorry it took a while to post this, just had 15 T3,s in the last few minutes Doh!!!!!!!!!!!!

[speedfreak]

Thanks for the info on pingplotter speedfreak, I will have a dabble later this evening, once Ive finished devouring my own body weight in tikka massala and magners :D

Oh and consider the gauntlet well and truly accepted sir:D,

prepare to meet thy maker :erm:

Your going down succa :sniper:

---------- Post added at 18:34 ---------- Previous post was at 18:28 ----------

Sorry it took a while to post this, just had 15 T3,s in the last few minutes Doh!!!!!!!!!!!!


we had a good few games there mate, shame I couldnt find my mic, not had much use for it on bf2 as no one seems to use them! You sure you are 38 because you sound far too normal and on my level for an "oldie" LOL Ive attached a copy of my pingplotter graph, heard you moaning about bad lag spikes throughout, I think you were the host, prob why your mate thought I had lightening quick reactions :D yet you still managed to knife me a few times, snipers only was fun though maybe I cheated using the semi auto :D

Still the same here, just hoping the work that was meant to be started on friday is just taking longer than expected, maybe they are making a good job of it :) Im on again tonight if you're knockin about

[Ignitionnet]

Always a sign of a good ISP when someone else on a different ISP and on a configuration set for stability and throughput rather than latency, adding an extra 8ms to the ping time, can hit your default gateway before you can.

10 24 ms 25 ms 24 ms cpc4-pres14-2-0-gw.pres.cable.virginmedia.com [62.30.137.1]

[speedfreak]

Always a sign of a good ISP when someone else on a different ISP and on a configuration set for stability and throughput rather than latency, adding an extra 8ms to the ping time, can hit your default gateway before you can.

10 24 ms 25 ms 24 ms cpc4-pres14-2-0-gw.pres.cable.virginmedia.com [62.30.137.1]


Ive not bought the book you suggested to seph, can you explain that as if you were talking to a 5 yr old? Please :p: Did you mean you hit my default gateway quicker than I can when you are on Be/O2? Ive spent weeks trying to tempt you into this thread and here you are :)

[Sephiroth]

I haven't bought the book either (yet). I hate it whenn Igni accuses me of not understanding how the network is built! (I know how I'd like it to have been built).

[pabscars]

we had a good few games there mate, shame I couldnt find my mic, not had much use for it on bf2 as no one seems to use them! You sure you are 38 because you sound far too normal and on my level for an "oldie" LOL Ive attached a copy of my pingplotter graph, heard you moaning about bad lag spikes throughout, I think you were the host, prob why your mate thought I had lightening quick reactions :D yet you still managed to knife me a few times, snipers only was fun though maybe I cheated using the semi auto :D

Still the same here, just hoping the work that was meant to be started on friday is just taking longer than expected, maybe they are making a good job of it :) Im on again tonight if you're knockin about

I will be on shortly me old muck button, I,m actually 39 now but I am slightly retarded because mentally I still think I,m 18 :D, or at least thats what the wife thinks.

Ive ran a few pingplotter test throughout today, pinging every 2.5 seconds shows regular 500+ ms ping spikes, and at times up to 80% packet loss, I dont actually know how to post it like you have so maybe if your mic is working tonight you could talk me through it.

Last night at 2am I even tried pinging to www.virginmedia.com and was getting quite regular spikes over 500ms along most of the hops.

I dont understand all the info but from what I can interpret from this its vm,s network that's shot to crap and cant cope with anything ping sensitive.

A bloody shame really because potentially it could be awesome, and it wont be long before a lot of gamers move away from vm after reaching the end of their patience thresh hold.

I,m gonna speak to our guy over at the CEO's office on Monday, and see if he offer any light at the end of the tunnel, but realistically I see only one alternative.

Catch ya in a mo ho :D

[speedfreak]

I haven't bought the book either (yet). I hate it whenn Igni accuses me of not understanding how the network is built! (I know how I'd like it to have been built).

lol i feel like a 2yr old compared to your understanding of it all :D Igni knows his stuff but its hard for us simple folk to to understand, think yourself lucky you know what hes on about :)

pabs will catch you with a mic now

p.s not that goood my ass :D

[pabscars]

hi Speedy, below should be my ping plotter results

[Ignitionnet]

I haven't bought the book either (yet). I hate it whenn Igni accuses me of not understanding how the network is built! (I know how I'd like it to have been built).

Go buy it and it'll clear things up. I know how I'd have built it too, sadly such things as CapEx, OpEx and other commercial considerations have to come into things. I'm sure you've done large projects and had to compromise with the money men at some point. :)
---------- Post added at 22:28 ---------- Previous post was at 22:27 ----------

hi Speedy, below should be my ping plotter results

Twitchy! J-i-T-T-t-t-T-e-R :)

---------- Post added at 22:29 ---------- Previous post was at 22:28 ----------

Ive not bought the book you suggested to seph, can you explain that as if you were talking to a 5 yr old? Please :p: Did you mean you hit my default gateway quicker than I can when you are on Be/O2? Ive spent weeks trying to tempt you into this thread and here you are :)

That's exactly what I mean. I get to your default gateway via my O2 line faster than you do ;)

[pabscars]

And this was one of the better ones :(

Just had a few games with speedfreak with me hosting on a private match and it played ok for both of us really but as soon as I go in a game with lots of other players its crapier than a crap in crapsville

[pabscars]

And this was one of the better ones :(

Just had a few games with speedfreak with me hosting on a private match and it played ok for both of us really but as soon as I go in a game with lots of other players its crapier than a crap in crapsville

And another just for giggles, if Ive done it correctly that is.

Thanks a million speedy for your time tonight its much appreciated :D

Not bad for an olde with a cruddy connection hay ;);)

[speedfreak]

Not bad for an olde with a cruddy connection hay ;);)

I can see Im going to have to play when Im a bit more sober, those last couple of games were awful :o: dont think I can blame it all on my BB line :D

Well I might be being a bit premature in posting an update as we havent had official word from networks but the work that was being done on my cab has been done and my line is still exactly the same. Codewords keep climbing constantly and gaming can be a pain with an unstable line, Ive been told its looking like its all to do with the much talked about "motorola issue" and I might be getting put on that fault ticket now.

I was told what work they have been doing to try and resolve it and a resolution shouldnt be that far away, for now I'll try and remain optimistic :D

Good luck with yours pabs

[Sephiroth]

Looking back (quickly) over the thread, you had TV problems. Are thos still there?

If you have both TV and BB issues, then more often that not (but clearly not always), the problem lies between your modem and the street cabinet. Something physical-ish. Has that ever been looked at by the techs handling your case?

Or has the TV issue gone away with the change of card at the CMTS?

[speedfreak]

TV issues stopped a while ago after they did some work, either the noise interference caused by someone elses drop cable or after they recommissioned it all. On top of that I've only had 1 t4 in about 3 weeks now so the work they have done up to now has definitely had an effect, just not resolved it all

When I speak to them again tomorrow Im going to ask if they can go to my cab and see if the correctables are at the cab before my line. I mentioned this before to see if it would rule out the line from the cab but as they had ongoing faults to fix he said he would wait to see if the work cured it. Obviously it hasnt so maybe this would be something they will try.

There was apparently a recent software update for the motorola kit, my UBR has got the update but its had no effect on me

[pabscars]

Ive been told its looking like its all to do with the much talked about "motorola issue" and I might be getting put on that fault ticket now.

I was told what work they have been doing to try and resolve it and a resolution shouldnt be that far away, for now I'll try and remain optimistic :D

Good luck with yours pabs

Basically I've been told the same thing this morning speedy, not too impressed if that's the case due to the length this ticket has been open already, and still no resolution, real feedback or proper acceptance of the issue from vm etc.

But at least we have a choice, we either live in hopes that its going to get sorted eventually and just put up with it for now, or move on to pastures new.

I'm on the verge of throwing the towel in anyway, but will give it a couple more days for see if any real information is forth coming.

If it isnt then I will start the ball rolling as they say.

ps went home today at lunch and my sweet Mrs Pabs has bought me BFBC2 :D :angel:

[speedfreak]

Well for now Im living in hope, hes getting back to me tomorrow with some more feedback, it was mentioned a resolution could be weeks away but looking how long its gone on for, who knows. Neither of us WANTS to move but if it carries on then like you say the only option is to switch ISP. I did mention to him I couldnt see you sticking around with how bad your line is.

No matter how good hes been with handling my case, if it is down to the moto issue then I cant see him being able to push things through any quicker looking at how long its gone on for. He sounded hopeful though.

Re: mrs pabs, she sounds like a keeper lol I can see why you got married :D

[pabscars]

[QUOTE=speedfreak;

Re: mrs pabs, she sounds like a keeper lol I can see why you got married :D[/QUOTE]

;)

In the long run its probably easier for her to stop me winging like a kid in a candy store wanting more :D

She's good like that

[speedfreak]

well Ive been moved on to docsis 1 (10Mb) and will see how my line behaves tonight, catch you online if your about. I'll show you the ropes :D

The odd thing is that even though Ive been moved around the network, my codewords still climb as before, 15000 per channel per second. Any of you experts got an idea?

[Sephiroth]

well Ive been moved on to docsis 1 (10Mb) and will see how my line behaves tonight, catch you online if your about. I'll show you the ropes :D

The odd thing is that even though Ive been moved around the network, my codewords still climb as before, 15000 per channel per second. Any of you experts got an idea?

Not without stats - especially if they've moved you to Docsis 1.

[speedfreak]

DS-1 DS-2 DS-3 DS-4
Frequency 299000000 307000000 315000000 323000000
Lock Status
(QAM Lock/FEC Sync/MPEG Lock) Y/Y/Y Y/Y/Y Y/Y/Y Y/Y/Y
Channel Id 85 86 87 88
Modulation 256QAM 256QAM 256QAM 256QAM
Symbol Rate
(Msym/sec) 6.952 6.952 6.952 6.952
Interleave Depth I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17
Power Level
(dBmV) 2.54 2.41 2.56 2.76
RxMER
(dB) 36.61 36.17 36.17 36.84
Correctable
Codewords 64928060 106326979 106587463 82619251
Uncorrectable
Codewords 278 897 262 255

US-1 US-2 US-3 US-4
Channel Type 1.0 N/A N/A N/A
Channel ID 4 N/A N/A N/A
Frequency
(Hz) 37500000 N/A N/A N/A
Ranging Status Success N/A N/A N/A
Modulation 16QAM N/A N/A N/A
Symbol Rate
(KSym/sec) 2560 N/A N/A N/A
Mini-Slot Size 2 N/A N/A N/A
Power Level
(dBmV) 43.50 N/A N/A N/A
T1 Timeouts 0
T2 Timeouts 0 0 0 0
T3 Timeouts 3 0 0 0
T4 Timeouts 0 0 0 0

should it be 256qam?

https://www.cableforum.co.uk/images/local/2010/04/31.png (http://www.speedtest.net)

might be wrong but i dont think this has changed...

cpc4-pres14-2-0-custxx.pres.cable.virginmedia.com

[Sephiroth]

Upstream will be 16QAM or QPSK. never 64QAM or 256QAM at the present time (it needs much better infrastructure quality for that).

But your codewords .....

Does your event log have TEK as well as T3 errors? If so it might be the dreaded Motorola fault!

[speedfreak]

It does indeed! Im sure I was told it was normal to have the TEK with the T3's though. The only thing thats thrown me off the moto issue is my codewords, the problem i have with them constantly climbing doesnt relate to the usual complaints with the moto kit, that and I no longer get t4's etc

---------- Post added at 16:57 ---------- Previous post was at 15:00 ----------

Actually scrap the docsis 1, even though Ive been moved over to 10Mb Im still on docsis 3 :confused: didnt notice it earlier

etwork Access : Allowed
Maximum Number of CPEs : 1
Baseline Privacy : Enabled
DOCSIS Mode : DOCSIS 3.0
Config File : Pb772b1a0f605219b.cm

Upstream will be 16QAM or QPSK. never 64QAM or 256QAM

Sorry, I meant the download not the upload :) I wasnt very clear, only had a quick lunch break to type on here :)

Any explanation on the docsis seph/igni? Dont make me spend £70 on that book! :)

[Ignitionnet]

You're using a DOCSIS 3 modem so you'll stay on the DOCSIS 3 network regardless of which tier you are on. If a DOCSIS 3 modem locks onto the DOCSIS 1/1.1 network it notes that your modem is DOCSIS 3, from its' MAC address, and kicks it over to the DOCSIS 3 hardware.

256QAM is fine on the downstream and your SNR is ok for it so obviously the issue isn't showing up on the SNR. 256QAM is possible on upstream but not aware of any operator that uses it due to its' touchiness to plant conditions.

[speedfreak]

cheers :)

bearing all that in mind, what difference or benefit would there be from moving to 10Mb? Off to try the gaming and some tests but Im struggling to see the point, though pingplotter was looking better earlier:confused:

[Ignitionnet]

cheers :)

bearing all that in mind, what difference or benefit would there be from moving to 10Mb? Off to try the gaming and some tests but Im struggling to see the point, though pingplotter was looking better earlier:confused:

The difference is before you could go up to 53Mbps down and 1.75Mbps up and now you can do a maximum of 10Mbps down and 0.512Mbps up and you are being charged less, that's about it.

[speedfreak]

The difference is before you could go up to 53Mbps down and 1.75Mbps up and now you can do a maximum of 10Mbps down and 0.512Mbps up and you are being charged less, that's about it.

Thanks for being to the point, thats what I thought :) after a few hours gaming it would seem you are right. One last question, any thoughts on the codewords as its not a fault linked with the motorola issue, Im clutching at straws that much that I can only think of the cable from the cab or the CM power lead as a test modem was just the same :) they are the only local thing to me not changed though I think the cable from the cab was new at install in jan

On the plus side, should things not work out in the gas industry, I feel ready for a job at VM, I'm learning so much that I might change my name to broadbandings and send in my C.V :D

[Ignitionnet]

Thanks for being to the point, thats what I thought :) after a few hours gaming it would seem you are right. One last question, any thoughts on the codewords as its not a fault linked with the motorola issue, Im clutching at straws that much that I can only think of the cable from the cab or the CM power lead as a test modem was just the same :) they are the only local thing to me not changed though I think the cable from the cab was new at install in jan

On the plus side, should things not work out in the gas industry, I feel ready for a job at VM, I'm learning so much that I might change my name to broadbandings and send in my C.V :D

Codewords issue is not related to previous Motorola problems I'm not sure where you'd have gotten that possibility from.

Changing your name to Broadbandings is a bad idea, they may confuse you for someone else and bin the CV as coming from a guy who is a pain in the posterior. :)

[Sephiroth]

.....

On the plus side, should things not work out in the gas industry, I feel ready for a job at VM, I'm learning so much that I might change my name to broadbandings and send in my C.V :D
Will VM last longer than the gas industry? One has declining resources, the other faces "Infinity"!

"broadbandings" - the artist formerly known as "Speedfreak"!

If you do change your name, don['t forget to give obtuse answers at will!!!!!

[Ignitionnet]

If you do change your name, don['t forget to give obtuse answers at will!!!!!

Meow :)

[Sephiroth]

Meow :)

Grrrr.:waving:

[speedfreak]

roar!

sorry... I felt left out :)

So any theories at all on the codewords, please dont reply with a random animal noise :p:

[Ignitionnet]

There's some downstream RF issues that don't show up on the SNR reported by the modem, same goes for upstream in the other direction too.

Challenge is to find someone at VM who'll actually persue the matter for you.

[Sephiroth]

Igni got in before me!

The Motorola BSR problem that's gathered under that single ticket is characterised by TEK and T3 errors in the event log (and codeword errors in the stats). You don't have the TEK error and so it's prolly a leap to align your problem with the Motorola BSR fault or whatever it is.

Of course I'm just being logical based on the tiny evidence we see. Either VM are massively incompetent technically or the so-called BSR problem is massively complex, but people with the right equipment seem not to have discovered the cause of the Motorola problem.

[Ignitionnet]

Codeword errors are not related to TEK / T3 beyond that downstream errors may cause TEK / T3s due to BPI+ / RNG-RSP messages being lost due to the codeword carrying them erroring.

Segmentation of downstream traffic into codewords is done by different bits of hardware and software within the line cards from those governing control messages.

Of note also is that only a limited subset of modems were experiencing instability, errored codewords would affect every modem on the line card.

[Sephiroth]

Yes - The associations I mentioned are anecdotal, albeit fairly consistentl. I posted this in the other place:

All cable traffic related to an authorised CM is encrypted with a Primary Security Association ID. The key for this encryption is the TEK (and is derived from the CMTS allocated Authorisation Key).

The TEK has a finite lifetime (as does the Authorisation Key), and periodically this has to be refreshed as part of the authorisation maintenance process. The TEK packet header holds the TEK sequence number. The CM requests a new TEK from the CMTS. The response includes the new TEK and the lifetime remaining in the current TEK.

Now, here's what I think might happen. If there is an upstream problem, the next (delayed) packet sent upstream could contain the TEK sequence number of an expired TEK. hence the message: TEK Invalid - Invalid Key Sequence Number

In this case, there is a disconnexion of your session because you are non longer obeying the Security Association protocol.

There could be other causes of the Invalid Key Sequence Number. It could simply get corrupted on the way up or become corrupted at the CMTS.

The T3s are not yet a disconnect, but could be a symptom of the TEK errors.

Note that this response, which is more or less accurate, casts little/no light on what could be the cause of the BSR issues.

[Ignitionnet]

The issue is actually with a broken BPI+ implementation on the CMTS side causing the modem and the CMTS respective BPI+ state machines to go out of sync. The KSN only goes across the wire during BPI+ TEK state machine updates. A modem would have to send multiple TEK refresh requests within a very short period, milliseconds, for this to be due to upstream impediments.

Modems aren't disconnected via T3s / T4s, if they aren't properly authenticated and authorised their primary service flow would be de-authorised, reflected in the modem by a BPI+ state of 'denied'.

There is a grace period, default an hour, to mitigate modems being disconnected due to their BPI+ state machine falling out of sync with the CMTS.

Control messages, ranging requests, etc, are not encrypted by BPI+.

[pabscars]

The issue is actually with a broken BPI+ implementation on the CMTS side causing the modem and the CMTS respective BPI+ state machines to go out of sync. The KSN only goes across the wire during BPI+ TEK state machine updates. A modem would have to send multiple TEK refresh requests within a very short period, milliseconds, for this to be due to upstream impediments.

Modems aren't disconnected via T3s / T4s, if they aren't properly authenticated and authorised their primary service flow would be de-authorised, reflected in the modem by a BPI+ state of 'denied'.

There is a grace period, default an hour, to mitigate modems being disconnected due to their BPI+ state machine falling out of sync with the CMTS.

Control messages, ranging requests, etc, are not encrypted by BPI+.

I,m not claiming to understand what your saying here Igni/seph, but what happens if the modem doesn't know what time it is.

A lot of problematic modems are showing "time not established" errors, despite numerous attempts to re-establish it.

So what I,m curious about, can the T3 actually cause an outage/loss of service if the modem doesn't know what time it is, going off what's written above in bold

Apologies if this is a dumb question

[speedfreak]

Look at all that info we have gleaned from him Seph :D

Thanks guys, they are sending me a different modem to try out on the DOCSIS 1 or 2 so I'll update when Ive tried that, going to be 3-5 days. In the meantime he has promised to chase up the codeword issue though he was in the past told by networks that they wont cause any issues

[Sephiroth]

Look at all that info we have gleaned from him Seph :D

....

Spot on! Gotta get that book.

---------- Post added at 16:18 ---------- Previous post was at 16:12 ----------

I,m not claiming to understand what your saying here Igni/seph, but what happens if the modem doesn't know what time it is.

A lot of problematic modems are showing "time not established" errors, despite numerous attempts to re-establish it.

So what I,m curious about, can the T3 actually cause an outage/loss of service if the modem doesn't know what time it is, going off what's written above in bold

Apologies if this is a dumb question
Igni doesn't think I know what I'm saying! :LOL: He's good, eh?

ToD synchronisation isn't a show stopper AFAIK. The modem substitutes a default time (and its clock ticks are then good). Every 5 minutes it tries again to synchronise time, and so on. All other functions perform, including the 30 second ranging request.

Without inside knowledge, I can't say why the ToD errors occur - but it is a discardable request from the CM and it is possibly due to a large number of CMs simultaneously trying to get ToD after restart or some other event.

[Ignitionnet]

Look at all that info we have gleaned from him Seph :D

Damnit :D

---------- Post added at 16:31 ---------- Previous post was at 16:26 ----------

ToD synchronisation isn't a show stopper AFAIK. The modem substitutes a default time (and its clock ticks are then good). Every 5 minutes it tries again to synchronise time, and so on. All other functions perform, including the 30 second ranging request.

Without inside knowledge, I can't say why the ToD errors occur - but it is a discardable request from the CM and it is possibly due to a large number of CMs simultaneously trying to get ToD after restart or some other event.

It's optional for D1/1.1/2.0 and some CMTS don't have one configured. As you say modems don't really need the time to function they just need to stay in sync with the CMTS, same as a clock that hasn't been set still knows how long a second is a modem that hasn't been 'set' by ToD still knows what a 6.25us tick is.

---------- Post added at 16:33 ---------- Previous post was at 16:31 ----------

Igni doesn't think I know what I'm saying! :LOL: He's good, eh?

You have never worked with cable practically, you're reciting what Brady Volpe and others say which doesn't necessarily mean you totally understand it, and of course regarding specifics, optional and non-standard configs Virgin's mileage may and does vary, as has caught me out a few times since I left too :)

[speedfreak]

You have never worked with cable practically, you're reciting what Brady Volpe and others say which doesn't necessarily mean you totally understand it, and of course regarding specifics, optional and non-standard configs Virgin's mileage may and does vary, as has caught me out a few times since I left too :)

Seph has been right all along about my issues even when 2nd line weren't acknowledging any issues so good on Brady I say :D :p: Infact he near enough diagnosed my first fault that was found around 7 weeks before it was found by VM! which was noise on the line. Im going to have to have a google of this Volpe, Im quite enjoying learning the ins and outs of cable :)

My cisco modem has arrived but I wont be trying 10Mb until monday, just posting this graph so I have something to refer back to and compare with the new modem, the red bars are packet loss (also posting it in the hope the CEO guy will see it :D ) actually scrap that, Ive just emailed him the graph, he must hate me :)

Look at that pabs and I still managed to kick ass on BFBC2 :angel: :p: It always seems to be the osr hop that things start bad

[pabscars]

Seph has been right all along about my issues even when 2nd line weren't acknowledging any issues so good on Brady I say :D :p: Infact he near enough diagnosed my first fault that was found around 7 weeks before it was found by VM! which was noise on the line. Im going to have to have a google of this Volpe, Im quite enjoying learning the ins and outs of cable :)

My cisco modem has arrived but I wont be trying 10Mb until monday, just posting this graph so I have something to refer back to and compare with the new modem, the red bars are packet loss (also posting it in the hope the CEO guy will see it :D ) actually scrap that, Ive just emailed him the graph, he must hate me :)

Look at that pabs and I still managed to kick ass on BFBC2 :angel: :p: It always seems to be the osr hop that things start bad

Well if you want to get into a peeing contest have a laugh at this :shocked: :D

[speedfreak]

Bloody show off :D

Quite odd that Im looking forward to 10Mb!

[pabscars]

Bloody show off :D

Quite odd that Im looking forward to 10Mb!

You started it :D

In a way so am I, as long as it works that is, I rang Mr CEO up today just to report the upload light flashing continuously last night (no internet), he said something about that might indicate a specific fault (or at least it did on the old modems), he wasnt sure what, but said he would look into it.

Either way roll on next week, keep your fingers and toes crossed that I will be back to kickin yo ass asap. :D

[Ignitionnet]

Seph has been right all along about my issues even when 2nd line weren't acknowledging any issues so good on Brady I say :D :p: Infact he near enough diagnosed my first fault that was found around 7 weeks before it was found by VM! which was noise on the line.

Seph is great for putting things into focus and pointing out when things aren't as they should be though in your case not diagnosis, he pointed out the fault rather than its' cause, which is of course very difficult to narrow down without access to the network. Big numbers on modem stats in the 100s of millions without Hz next to them are usually a giveaway :)

Regrettably your case goes to show how incompetent VM can be. Google would tell you the answer in a few minutes as those 9 digit numbers do stick out a touch in the modem stats.

A quick Google for "Correctable Codewords" brought up http://www.dslreports.com/forum/r23786854-Question-about-internet-speed amongst other matches.

http://www.dslreports.com/ is a great site for wanting to know more about cable. No offence intended to this site's readership but the level of knowledge there tends to be considerably higher due to how much bigger cable is in the States. I tend to troll there more than here for technical related stuff.

I tend to leave you in Seph's capable hands to look after you as only he can :)

[speedfreak]

I tend to leave you in Seph's capable hands to look after you as only he can :)

Hey dont be like that I value your input!!! :D Thanks for the links :)


Right I went on to DOCSIS1 10Mb and it did seem slightly better gaming wise, speeds are consistent, normally around 11/12 down. The part of the network Im now on only hits 30% utilisation max. VM said Ive had 15000 correctables in 24 hours which they said is nothing to worry about. I did experience some bad lag whilst gaming, I ran ping plotter and some parts of the graph dont look that good. Im now trying out the 20Mb service but its looking like Im going to have to stay on that until the 50Mb service problems are resolved, god damn motorola!

Ive attached some ping plots but Ive been told they cant guarantee pings and packet loss so maybe this is as good as it gets. I did have some graphs showing pings over 1000ms but I forgot to save them. At least my speeds are now stable


https://www.cableforum.co.uk/images/local/2010/04/21.png (http://www.speedtest.net)

Downstream Status

Operational
Channel ID

3
Downstream Frequency

331000000 Hz
Modulation

256QAM
Bit Rate

20480000 bits/sec
Power Level

0.7 dBmV
Signal to Noise Ratio

39.0 dB
Upstream Channel
.

Upstream Status

Operational
Channel ID

3
Upstream Frequency

29200000 Hz
Modulation

16QAM
Symbol Rate

768000 bits/sec
Power Level

41.0 dBmV

[Sephiroth]

Seph is great for putting things into focus and pointing out when things aren't as they should be .......Google would tell you the answer in a few minutes as those 9 digit numbers do stick out a touch in the modem stats.

A quick Google for "Correctable Codewords" brought up http://www.dslreports.com/forum/r23786854-Question-about-internet-speed amongst other matches.

....I tend to leave you in Seph's capable hands to look after you as only he can :)


Leaving your (magnanimous or faint?) praise in for my own satisfaction - I took a look at the DSLReports thread to see what I would have said to that OP.

I would have noted that the uncorrectables were only 4/100 % (.0004) of the total codewords and would not have considered that worth mentioning other than to say just that.

I would have picked up on the 32 dB SNR for 256QAM and asked to see the event log in order to see what was going on for correlation purposes.

At that stage I would have had little doubt that SNR was stunting the download speed. I would have been puzzled at the low correctabhles count because my knowledge of what goes on further up the network in terms of downstream error correction is nil. Might have said as much - dunno.

[Ignitionnet]

It was by a couple of posters - http://www.dslreports.com/forum/r23786986- // http://www.dslreports.com/forum/r23787134-

Unsure what it ended up being, worth noting that he has a DOCSIS 3 modem but is not provisioned to bond channels, and that they are using US DOCSIS not EuroDOCSIS so more tolerance to noise, 6MHz wide channel instead of 8, and 32dB is borderline instead of being plain rubbish.

[speedfreak]

Love the banter between you two :D very entertaining and I get to learn at the same time!


Right, Ive realised something. Having an ongoing fault for this long has possibly made me over analyse everything with the 20Mb. Now that Im on 20Mb I think its fine. Running pingplotter 24/7 waiting for spikes just isnt the way to go. Im sure it wouldnt be any different no matter what ISP I'm with, its bound to spike at some points and to be honest at least I dont suffer with peak time congestion like I did with AOL and TalkTalk. For now I will stay with 20Mb until the 50 is fixed, aslong as I can game and not be traffic managed Im happy.

The only worrying thing is that my faults on the 50 service dont tie in with the moto issue, I dont have stacks of T3's and after the faults they did find, no T4's or dropped connections. The codeword issue doesnt seem to be a reported thing with the moto issue so I could wait however long for the moto issue to be fixed, rejoin the 50Mb and find Ive still got a fault. They have ran out of things to look for that is causing my issues so they can only think its motorola related. I guess time will tell.

On the 20Mb I'm told I get around 15000 codeword errors per day (cant check myself on this cisco modem) which they said is nothing to worry about. For now instead of looking for faults Im going to see how it is if I just use the service like any normal person would :D Fingers crossed the 50Mb gets sorted soon though, it 100% isn't right, no over analysis went on there! Gaming was awful at times.




P.S..... Pabs, re: the avatar, anti wrinkle cream is my secret to keeping myself looking so young, skin like a 2yr old for just £9.99 per tub :p::D 4 days off work now so I will be hammering BFBC2 :)

[Sephiroth]

There's some downstream RF issues that don't show up on the SNR reported by the modem, same goes for upstream in the other direction too.

Challenge is to find someone at VM who'll actually persue the matter for you.

I think we'll be back to this. You gonna show us your stats etc again now you're on 20 meg?

[speedfreak]

This modem doesnt show as much, I posted them earlier but I'll post again incase I missed anything out, Im told Ive only had around 8 T3's in nearly 2 days so no problem there and my power levels are bang on, like I say Im just worried I could wait months for a motorola fix only to find I still have a 50Mb fault

Had this but no powercycle of the CM needed so I guess nothing to worry about ...
Time Level Description
Wed Apr 28 13:49:40 2010 Critical (3) Started Unicast Maintenance Ranging - No Response received - .

attached a JPEG so its abit easier to make out than random text everywhere :)

I guess with VM exhausting all avenues and you guys not having access to VM's logs theres not alot of advice you can give.

[speedfreak]

ok I really should wait longer before posting :( after a few hours gaming this connection is even worse :( I really think I have other issues not related to the motorola fault. The pain now is I've got 4 days off work, plenty of time for gaming but the CEO guy is off till tuesday so I'm stuck with noone to switch me back :( arghhhhhh! No idea where I go from here but for now I NEED the 50 back!

[Sephiroth]

You don't need 50 meg for gaming. 1½ meg downstream is perfectly good (as we've proved with our ADSL connexion).

What you do need is reliable on demand upstream timeslots. The 50 meg users share 1 single 9 meg upstream channel per node (Igni might say 1 or 2 nodes). That's absolutely bugger all when people get busy gaming and P2P-ing. Gaming needs frequent timeslots of small data packets - but very frequent and you don't want to be waiting for everyone else.

Actually I think that if you're on the newer overlay network the 20 meg users have the same upstream problem. Maybe Igni can confirm or otherwise.

[speedfreak]

You don't need 50 meg for gaming. 1½ meg downstream is perfectly good (as we've proved with our ADSL connexion).

What you do need is reliable on demand upstream timeslots. The 50 meg users share 1 single 9 meg upstream channel per node (Igni might say 1 or 2 nodes). That's absolutely bugger all when people get busy gaming and P2P-ing. Gaming needs frequent timeslots of small data packets - but very frequent and you don't want to be waiting for everyone else.

Actually I think that if you're on the newer overlay network the 20 meg users have the same upstream problem. Maybe Igni can confirm or otherwise.

hey I'm not that simples :D I know I dont need 50 down for gaming but this connection is even worse. I just dont understand why :( Your post probably explains it but its lost on me. If you ever have a boiler issue ask me for help and I wont baffle you with science:D If I can be pointed in the direction of potential problems/solutions I'm certain CEO guy would look in to it, its a problem when networks tell him theres no issue though

[Ignitionnet]

You don't need 50 meg for gaming. 1½ meg downstream is perfectly good (as we've proved with our ADSL connexion).

What you do need is reliable on demand upstream timeslots. The 50 meg users share 1 single 9 meg upstream channel per node (Igni might say 1 or 2 nodes). That's absolutely bugger all when people get busy gaming and P2P-ing. Gaming needs frequent timeslots of small data packets - but very frequent and you don't want to be waiting for everyone else.

Actually I think that if you're on the newer overlay network the 20 meg users have the same upstream problem. Maybe Igni can confirm or otherwise.

Yes sir - anyone on the overlay network, regardless of tier, uses the same upstream capacity.

If speedfreak could paste his downstream frequency it would confirm which network he's connected to.

[speedfreak]

Yes sir - anyone on the overlay network, regardless of tier, uses the same upstream capacity.

If speedfreak could paste his downstream frequency it would confirm which network he's connected to.

is that what image is attached to post 110? soz on the ps3 and its hard to look things up

[pabscars]

hey I'm not that simples :D I know I dont need 50 down for gaming but this connection is even worse. I just dont understand why :( Your post probably explains it but its lost on me. If you ever have a boiler issue ask me for help and I wont baffle you with science:D If I can be pointed in the direction of potential problems/solutions I'm certain CEO guy would look in to it, its a problem when networks tell him theres no issue though

Sorry to hear your still knee deep in shmit speedy, and just for comparison, I,m on the 20Mb tier for a bit as you know, because they wanted to get me off upstream port 1 (docsis 3) due to it being mullered.

I,m now on docsis 1 upstream port 3 which at worst only reaches 30% capacity, but unfortunately the downstream is pretty hammered between 7 till 11pm, which may or may not explain the continued spikes.

After Igni posted a reply re my jitter, Ive been delving more into it, and I think this is more likely to be the cause of the problems I,m experiencing, maybe its the same with you.

I dont know if its true but I presume the more hammer your line gets, the more jitter is produced, and therefore unpleasant gaming (bad analogy I know but it works for me).


I noticed yesterday on MW2 that at 6pm I had a quick game and apart from a few minor spikes all was good, it was much easier to shoot opponents, and I finished top of the board with 26 kills to 5 deaths.

Switched back on about 9 ish and it was crap again so I was a bit peeved to say the least. But trying not to be overly objective I played all night to give it some stick, and by 11:30 I was ready to smash the lot to bits so switched it off.

Gaming at times is a little better but still get the same old spikes and its worse in the evenings, I just feel like you probably; that theres no more avenues to go down, nobody left to ask, and you get sick of complaining after a bit.

The only difference between me and you is location, we both get the same issues on the same games at the same time. So one can only really draw one conclusion from that IMO, and that is that the vm network in parts is so overstretched/contended that is causes unstable pings, loads of jitter at peak times which plays havoc on FPS games.

Re your 50Mb modem, are you sure its not still provisioned, because apparently mine is so if it gets that bad I can try switching out the modems and it should work, therefore you might be in the same position.

Give it a wurl it might work.

I,m gutted for you pal, because I know just how bloody frustrating it all is.

Lets keep hoping for some sort of miracle (ever the optimist) :D,

Have you tried any tests on the myvoip site to see how it looks compared to the 50Mb tier?

---------- Post added at 00:43 ---------- Previous post was at 00:41 ----------

Oh almost forgot to mention, where can I get my hands on some of that cream :)

[Sephiroth]

hey I'm not that simples :D I know I dont need 50 down for gaming but this connection is even worse. I just dont understand why :( Your post probably explains it but its lost on me. If you ever have a boiler issue ask me for help and I wont baffle you with science:D If I can be pointed in the direction of potential problems/solutions I'm certain CEO guy would look in to it, its a problem when networks tell him theres no issue though
LOL. Trouble is that this HFC stuff is science. It's amazing it works at all!

The upstream channel (you've and the others on your node have got access to 1 upstream channel) is organised into timeslots for which your modem can bid when it needs to send something upstream. When you gain a timeslot, your data up to codeword size goes into the opportunity given by the timeslot. For gaming, the amount of data per request is very small, but the requests are very frequent as you move your mouse or shoot the peasant.

If your area/node is oversubscribed or heavily utilised, your timeslot opportunity doesn't come up as frequently as you need it, so there is lag and jumping around etc.

The solution, as Igni points out, lies in resolving contention at the node end. He said (and this is what the CEO needs to take on board):

Could take another channel from the legacy network and either bond them or run them as a single 6.4MHz channel. Could also clean up network some more and/or use better upstream PHY migrating everything to DOCSIS 2 and use previously unusable frequencies for SCDMA / 16QAM TDMA to add additional capacity.

Reducing node sizes or upstream service groups further will have the effect of cleaning up networks, at present a number of overlay upstreams span more than one node.

These would produce considerably more capacity in the same RF space.

HTH.

[Ignitionnet]

Close though requests aren't made up to 'codeword size' but in mini-slots, and one of the parameters in the upstream MAP is mini-slot size in 'ticks' of 6.25us. The modem asks for as many mini-slots as it needs then receives either a grant for those or a partial grant for some of them with the rest fulfilled when the CMTS can, which happens under congestion conditions. The amount of mini-slots a modem can request at once is set by the maximum upstream burst parameter, which you can probably read off your modem's diagnostic pages. They're allowed enough mini-slots from a single request to transmit that amount of data. Note that modems can, and do, encapsulate further requests for grants along with their data when transmitting across multiple bursts to avoid going through the contended mini-slots again to make their requests.

Concatenation (http://www.cisco.com/en/US/docs/cable/cmts/feature/DOCSIS11.html#wp1118290), which you'll see in DOCSIS 1.1 and above and some 1.0 hardware, is also useful, it allows multiple small frames to be placed into a single burst request which seriously increases the packets per second as the modem doesn't have to go through the request-grant-transmit cycle for each and every datagram. Very relevant for very high frequency but small frame size traffic such as gaming.

[Chrysalis]

interesting info on the timeslots, so it is possible I guess to get jitter even when the bandwidth itself isnt saturated but if too many people want a timeslot at the same time.

I too learn from seph. :)

[Ignitionnet]

interesting info on the timeslots, so it is possible I guess to get jitter even when the bandwidth itself isnt saturated but if too many people want a timeslot at the same time.

I too learn from seph. :)

Unsure what you mean there - could you elaborate? If there are too many outstanding requests for mini-slots that is the definition of saturation on an upstream. Utilisation on upstreams isn't measured in bandwidth terms it's actually measured in % of mini-slots used.

Modem gets data from customer's equipment, requests the appropriate amount of mini-slots. There is the potential for minimal jitter, on the order of a millisecond or two, where the modem sends a request and it collides with a request from another modem on the way up to the CMTS but this is not a significant source of jitter. The major cause is where the CMTS has no mini-slots available for a while, or indeed at all, in this case it'll either give the modem a zero-length grant and the modem will have to re-request the bandwidth again or it'll just not give any response at all.

Where a modem has a 100ms delay it has gone through repeated cycles of requesting bandwidth and receiving zero length grants or none at all until eventually, nearly 100ms later, it finally receives a grant and transmits its' data.

Where a modem shows packet loss as well a buffer in the modem filled up and overflowed, so the data in there for the longest period was dropped to make room for newer data. If congestion is heavy enough it's quite possible for this to happen as the modem will only hold so much data while waiting for upstream grant.

[Chrysalis]

Well previously I assumed when there was jitter this was due to bandwidth saturation on the ubr port.

But cable modem technology means they need a timeslot allocated to them and this can vary in situations of multiple users requesting at once, so I guess would explain a situation where one can upload at full speed (available bandwidth on UBR port) but still see's jitter (not available timeslot)?

[Ignitionnet]

Well previously I assumed when there was jitter this was due to bandwidth saturation on the ubr port.

But cable modem technology means they need a timeslot allocated to them and this can vary in situations of multiple users requesting at once, so I guess would explain a situation where one can upload at full speed (available bandwidth on UBR port) but still see's jitter (not available timeslot)?

No - the timeslots provided are when the modems actually transmit data so no timeslot allocation no transmission. The only transmissions that are done outside of provided timeslots are when modems come online and when they request timeslots to transmit.

A CMTS periodically (every 1-10ms) transmits (downstream) an upstream MAP for each upstream that services that downstream. This MAP indicates how the mini-slots are allocated for that period until the next MAP.

There are 3 mini-slot types - contention slots, where modems request data slots, these are unallocated unless DOCSIS 1.1 or higher QoS is being used so are CSMA (http://en.wikipedia.org/wiki/CSMA/CD). The CMTS tells the modems when the contention slots are coming up and they fight amongst themselves for them. This is what I mentioned as being that other source of congestion however with a typical upstream MAP frequency being between 1 and 4ms it's not a huge source of jitter.

Next is data slots, these are allocated to individual modems, so the MAP for these is a schedule of which modem gets to transmit, and how many mini-slots they get to transmit for.

Last are maintenance slots, there are two types of these. One is initial maintenance which are CSMA, for modems that are just coming online so the CMTS can't allocate them slots, it's not heard from them before, and there are station maintenance slots which are reserved for modems to respond to. You may notice that the T4 disconnect message refers to not seeing a unicast maintenance opportunity and this is what it refers to, that modem doesn't get a station maintenance slot in its' MAP for 35 seconds so considers itself disconnected.

A MAP is broadcast on the downstream for every upstream, so on the overlay network even though you can only acquire 1 upstream on your node you will see either 4 or 8 MAPs with different channel IDs depending on how many nodes your bonded downstream group covers and how many upstream ports are active on the card.

Congestion on the cable network is when all the data slots, and therefore usable upstream bandwidth, is being consumed. The bandwidth will never be 100% consumed as there will never be a case where every single burst fits exactly into every mini-slot however if all the data slots are consumed there is no usable bandwidth for modems to use to transmit their data.

[speedfreak]

Its not that bad through the day but now its garbage gaming wise. Odd thing is I absolutely cannot get above 10Mb on speedtests now

https://www.cableforum.co.uk/images/local/2010/04/2.png (http://www.speedtest.net)

CEO guy is going to be getting annoyed with me soon :( looks like Im going to be mithering him for another week, must be something else going on if I have trouble on 50 and 20 and different parts of the network


Cant remember if I replied to you earlier pabs and cant be bothered to scroll back to look, but thanks for the info re the 50Mb CM might still work, I'll try it later

---------- Post added at 20:36 ---------- Previous post was at 20:07 ----------

yep the 50 works :D (well not works works but connects ok lol )

[Chrysalis]

ok thanks for the extra explanation, I dont understand it fully but have a better idea of it then earlier.

[Andrewcrawford23]

Its not that bad through the day but now its garbage gaming wise. Odd thing is I absolutely cannot get above 10Mb on speedtests now

https://www.cableforum.co.uk/images/local/2010/04/2.png (http://www.speedtest.net)

CEO guy is going to be getting annoyed with me soon :( looks like Im going to be mithering him for another week, must be something else going on if I have trouble on 50 and 20 and different parts of the network


Cant remember if I replied to you earlier pabs and cant be bothered to scroll back to look, but thanks for the info re the 50Mb CM might still work, I'll try it later

---------- Post added at 20:36 ---------- Previous post was at 20:07 ----------

yep the 50 works :D (well not works works but connects ok lol )

not read teh full thread but have your ever tried to download 3-4 files over 1 gig from the gamefiles.virginmedia.com site? if not i rec0ommend trying and see what speed oyu achive it might be higher than the speedtest site but i will be honest goign on the fact yoru ubr has fec errors and porbally low snr your unlikely to get full 50mb but you might you never know if you are unsure post the transfer rates of each file and me or someone else cna convert the speed to Mbit for oyu :)

[Ignitionnet]

not read teh full thread but have your ever tried to download 3-4 files over 1 gig from the gamefiles.virginmedia.com site? if not i rec0ommend trying and see what speed oyu achive it might be higher than the speedtest site but i will be honest goign on the fact yoru ubr has fec errors and porbally low snr your unlikely to get full 50mb but you might you never know if you are unsure post the transfer rates of each file and me or someone else cna convert the speed to Mbit for oyu :)

Just curious, how do you know the uBR has FECs?

[speedfreak]

Sorry, forgot to reply Andrew, I've been through all that and they can be up and down. As Igni said though, Im curious how you knew that, have you looked or were you just guessing going from the gist of the thread? :)

Just a small update, the number of correctables I get on the modem doesnt correspond with the amount at the UBR (no idea what that figure is) so tomorrow a tech is coming to swap my 50Mb modem out, if its still the same then after that they are going to do a repull, Im just glad the installers seem to be very good at turning back the turf to bury the cable. Heres the number since tuesday evening, soon they will hit whatever the limit is and then start counting up again. 2nd line and networks seem to be adamant that the codewords wont have any affect on my line.

Power Level
(dBmV) 2.29 2.23 2.49 2.65
RxMER
(dB) 36.39 36.17 36.39 36.84
Correctable
Codewords 986037290 1613465874 1616483603 1256476504
Uncorrectable
Codewords 294 901 258 260


On a side note, big thumbs up to the other CEO office guy that took my call the other night, very helpful :) Even knew who I was from this thread as soon as I mentioned codewords to him. I think its good that people from VM take the time to read these threads on here. Im extremely happy they have carried on with it though I'll be even happier if it gets resolved :)

[pabscars]

Well at least its a proactive step forward and one step nearer a resolution hopefully speedy.

Glad to see you haven't thrown in the towel, as tempting as that was.

On a seperate note
(youre gonna have to put your hand in ya pocket and get the new MW2 maps ya tight git :))

[speedfreak]

no way am I paying 10.99!! Im waiting for someone to give me his account details so I can download for free but the swine aint replied yet, I did the same for a few people on WaW map packs :D

I actually feel guilty thinking of leaving, its like all their hard work would be a waste and I do like VM as a company, might even switch my mobile to them but not if it doesnt get fixed.

forgot to mention they are also looking at my SA V+ box randomly rebooting and I've just read digi fanatic say they are sensitive to snr issues. Maybe a repull will sort it who knows. One think I do know is that its JD n coke night and the lag suits me when drinking :D now get off that little boys console and get on the manly ps3 :)

Could someone clarify with a yes or no, do constant correctables affect your line? A brief explanation as to your answer would be great if you have the time :) I know we've probably been over this but a brief explanation to summarise would be great. This has gone on since end of jan and its alot to wade through to get a clear answer

[Sephiroth]

Constant correctables only affect your line if they become uncorrectable due to degrading line conditions. Otherwise they are corrected in line without affecting speed.

They should hardly be occurring though, IMO because it means something's not right on your line.

[speedfreak]

Constant correctables only affect your line if they become uncorrectable due to degrading line conditions. Otherwise they are corrected in line without affecting speed.

They should hardly be occurring though, IMO because it means something's not right on your line.

Thanks Seph, I can confirm that since all the work they have done, my uncorrectables dont climb, I also no longer get T4's . Saying that though my CM isnt on for weeks at a time with all the messing about, in the beginning the uncorrectables didnt climb but after a while went to 42000 as I posted ages ago. When you say somethings not right can you offer any explanation as to potential causes ? My pingplots obviously show issues so I'm after some hard information to offer VM, as much as the guy at VM wants to help theres little he can do if networks say it isn't an issue, believe it or not as I've said before, I never complain and I dont want anymore discounts I feel like someone moaning over nothing for money, but I know its not right no matter what networks say. That and its costing me a bomb to ring them from my mobile all the time

Might be totally unrelated but I cant stream anything in HD

Thanks for the help, YET AGAIN lol :) Im now off to hang a large meercat picture on the bedroom wall , not sure what the gf will say :)

[Sephiroth]

IMO, the correctables arise from four potential sources:

1/
Faulty modem (unlikely but possible)

2/
Noise ingress particularly at/from the street cabvinet to your modem. This would occur only if there was an RF situation caused by CB radio finding a strand of wire sticking out, maind feedback from another house, water in the wall box or tap box.

3/
Something going on in the wider VM network perhaps of the nature in #2 above.

4/
I'm not sure about this one but if there is no FEC mechanism in the routers other than CMTS, then any bit werror occuring in transport will only be detedted at your CM. That error could come from data source.

[speedfreak]

Thanks Seph, heres what I dont understand.... before they go through the effort of a repull, cant they just connect up at my cab to see if the codewords occur before reaching my CM and travelling down my cable ? Or am I thinking about it too basically? Dont forget that the other 2 guys on my UBR that posted also had the climbing codewords so whilst I remain optimistic that does throw a spanner in the works, maybe thats number 3

Dont like number 2 or 3 that would never be found!

Seph, as you have an o2 line , if you want a netgear dg834gt with dgteam firmware on so you can tweak the snr yourself, let me know and I'll post it to you, no charge as a thank you for all these months of help :) I dont need it so have it if you want, I'll even throw in a belkin shielded adsl cable

[Sephiroth]

Seph, as you have an o2 line , if you want a netgear dg834gt with dgteam firmware on so you can tweak the snr yourself, let me know and I'll post it to you, no charge as a thank you for all these months of help :) I dont need it so have it if you want, I'll even throw in a belkin shielded adsl cable
A curry would be enough (although I don't feel I deserve it because all my advice is speculation!). If you want to lend me the modem - I'll accept. Perhaps you can advise me.

How would I take advantage of that firmware so as to raise my sync speed from 1.5 to 3 meg (the theoretical maximum for my distance)? I know I'd need to interact with O2 support - but will that firmware make a difference? I'm not as well up on that side of the broadband fence.

---------- Post added at 13:59 ---------- Previous post was at 13:55 ----------

Thanks Seph, heres what I dont understand.... before they go through the effort of a repull, cant they just connect up at my cab to see if the codewords occur before reaching my CM and travelling down my cable ? Or am I thinking about it too basically? Dont forget that the other 2 guys on my UBR that posted also had the climbing codewords so whilst I remain optimistic that does throw a spanner in the works, maybe thats number 3

Dont like number 2 or 3 that would never be found!



Looking at the photo of a street cab, I'd say they could do what you suggest.

Are the other 2 guys on different street cabs?

#2 and #3 could be found quite easily IMO. #2 would be kicked off by the result of the cabinet test. #3 can be read in the CMTS MIBs available to 2nd line support.

[speedfreak]

Well had the CM changed, still got the codewords so its looking like a repull, also had the V+ box changed due to random reboots, now got the samsung one. Felt sorry for the tech he was here ages. Yes the other guys are on different cabs, Im in chorley, they are in preston. I've mentioned testing at my cab but its not happened, I'll ask again before the hassle of a repull

Seph, I'll try and search for some better info for you but looking here http://forum.o2.co.uk/viewtopic.php?t=37591&postdays=0&postorder=asc&start=0 it will work with o2 though you might need to put the latest firmware on. I used it with TT and it vastly improved my speeds and sorted out my noisy line, snr was up and down on my old router but very steady using this firmware on this one. I had loads of graphs showing how much better it was but they have been lost after a format :( There was no contacting ISP, you just access the router and theres a slide bar where you can increase or decrease your target SNR. For example TT had me set on SNR6 but I tweaked it down to snr1 and it was great :D Though tweaking it down too low sometimes affects throughput, its finding the right balance depending on your line
It has other benefits but I never found the time to get in to it all

Thanks for the info, I'll pass it onto VM and see what they say, pm me you're address and I'll post it out to you in the week, rather post you that than post you a curry :D


edit: found some of my old stats, not bad considering I had noise interfering with the line or it would have been higher :)

ADSL Link Downstream Upstream
Connection Speed 16671 kbps 1019 kbps
Line Attenuation 27.5 db 14.5 db
Noise Margin 2.7 db 10.6 db

You've nothing to lose if it doesnt work out you can just swap back to your router, I cant think of any reason you'd have to contact o2. If you're projected at 3Mb does your main phone socket have a test socket behind the faceplate? If so it might be worth you trying that if you havent already. The only thing i am unsure of is I was on LLU, I dont know if that matters or not

[Sephiroth]

For the curry, I was thinking of the Indian restaurant in that church in Adlington. It's still there, isn't it?

For the O2 thing - I'm on LLU. Chorley is shown on SamKnows as being on LLU. I'll PM you my details for the loan of the router!

I had the main socket upgraded before switching from BT ADSL to O2. So no problem getting to the test socket if I need to.

Cheers

[speedfreak]

Yep its still there, its a small world! hmmm you've put me in the mood for a curry now, I'll have to dig out some menus for later :) Like I said it might be worth you plugging direct to the test socket just to see if any internal wiring is stopping you hitting 3Mb. I'll post it this week, obviously marking the packet with your real name, Ive had strange looks off the postman when people have sent me stuff using forum names :D

[pip08456]

Just to make it smaller I know that curry house too. I used to live in Horwich,

[speedfreak]

So did I! Small world it is :)

[speedfreak]

Seph, just wondering, if you are on LLU have you rang o2 and asked them to try your line on a lower SNR? If you log on to your router and see what your downstream snr is it will give you an idea if it can be reduced. I think they are set at 6/9/12/15, if they are anything like TT then they set you at 12 or 15 and if you have a stable line they can reduce it at their end to give you more speed. I've looked on the o2 forums and a few on there have switched to the netgear with dgteam firmware, I'll pm you the settings you will need when Ive posted it :)

Sort of back on topic, Ive not had any box reboots since the box was swapped out for the samsung :)

[Ignitionnet]

Seph, just wondering, if you are on LLU have you rang o2 and asked them to try your line on a lower SNR? If you log on to your router and see what your downstream snr is it will give you an idea if it can be reduced. I think they are set at 6/9/12/15, if they are anything like TT then they set you at 12 or 15 and if you have a stable line they can reduce it at their end to give you more speed. I've looked on the o2 forums and a few on there have switched to the netgear with dgteam firmware, I'll pm you the settings you will need when Ive posted it :)

Sort of back on topic, Ive not had any box reboots since the box was swapped out for the samsung :)

Default SNR on O2, assuming no line issues forcing it to be set higher, is 6dB, you can ask them to drop it to 3 (which I have).

Be have an online control panel and you can set it yourself there from a few options in 3's :)

[speedfreak]

Default SNR on O2, assuming no line issues forcing it to be set higher, is 6dB, you can ask them to drop it to 3 (which I have).

Be have an online control panel and you can set it yourself there from a few options in 3's :)

Thanks Ig, never having o2 I was having to guess, I was hoping you would join in and clarify :D

[speedfreak]

One thing Im going to mention to VM is that every tech visiting has said 50Mb has problems, the tech that changed the modem said he'd do it but it wont make a difference as 50Mb has issues with the modems. Fills me with confidence! My service has definitely improved though the BEST i can get on ping test is a b with jitter in the 40's

[pabscars]

no way am I paying 10.99!! Im waiting for someone to give me his account details so I can download for free but the swine aint replied yet, I did the same for a few people on WaW map packs :D

I actually feel guilty thinking of leaving, its like all their hard work would be a waste and I do like VM as a company, might even switch my mobile to them but not if it doesnt get fixed.

forgot to mention they are also looking at my SA V+ box randomly rebooting and I've just read digi fanatic say they are sensitive to snr issues. Maybe a repull will sort it who knows. One think I do know is that its JD n coke night and the lag suits me when drinking :D now get off that little boys console and get on the manly ps3 :)

Ha Ha, how did you know Ive been on my Xbox ;), only been on there because there was a load of my mates on MW2, and weve been having a right old giggle.

Re PS3 and MW2 you'll have to send me a message on it letting me know what you need.

Just for a quick update on my situation, it seems being on the old network suits me better, I noticed several times over the weekend that I was selected as host, which is always a good sign.

It was a bit laggy at times, but my connection managed to hold an 18 player game all the way through, and although I was struggling to kill the opposition, I,m putting that down to a lack of available upload bandwidth on the 20Mb tier.

[Sephiroth]

pabs

It's more likely upstream contention than bandwidth. You need to send frequent small packets and timings is everything obviously. If you don't get the timeslot, you don't get the game right.

750Kbps is more than enough bandwidth for any game.

[pabscars]

pabs

It's more likely upstream contention than bandwidth. You need to send frequent small packets and timings is everything obviously. If you don't get the timeslot, you don't get the game right.

750Kbps is more than enough bandwidth for any game.

I hear ya Seph, however I've no reason to believe this is the case, according to vm the upload never goes over 30% utilisation on the current channel I,m on. However the download frequently exceeds 80 to 90%

This is one of the reasons I was moved onto it in the first place apparently.

Just out of curiosity is 750Kbps enough for any game plus 2 way communication. Sorry it obviously is as I have proved this but what I mean is it possible I may be pushing the boundaries of the 20Mbps tier.

Much obliged:)

[Sephiroth]

My son is busy on CS while I'm doing all this and other stuff (including dowloads). I doubt you're pushing the boundaries unless you're P2P or torrenting at the same time (is that what you meant by 2 way communication).

[pabscars]

My son is busy on CS while I'm doing all this and other stuff (including dowloads). I doubt you're pushing the boundaries unless you're P2P or torrenting at the same time (is that what you meant by 2 way communication).

Apologies for not making this clear,

No P2P (that I know of) or torrenting, I was referring purely to voice chat during game play as this must eat into your bandwidth to some degree I would imagine

[Sephiroth]

My son also uses voice chat (Ventrilo) and all's 100% OK. Voice doesn't take up bandwidth but it does require unimpeded upstream access.

[pabscars]

Thanks for clearing that up Seph, the next time I shoot at someone I will keep my trap shut :)

Speedy,,,,,,,,,, any news on the repull

[speedfreak]

Speedy,,,,,,,,,, any news on the repull

Sorry mate I forgot to reply :dunce:

Just had a repull done, well not a full repull as they havent ran a new cable through the front garden of about 10metres.

One quick question, the guys doing the work said it was the longest run they have ever done and that the cable they use is only good up to 300metres and its no wonder i have problems, is this right? Ive got a manager coming this afternoon so Id rather know where I stand before he gets here

heres my log for the last 2 days

Tue May 18 09:17:57 2010 Tue May 18 09:17:57 2010 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=0xxxxx;CMTS-MAC=xxxxx0;CM-QOS=1.1;CM-VER=3.0;
Tue May 18 09:18:01 2010 Tue May 18 09:18:11 2010 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=xxxxxx;CMTS-MAC=xxxxxx;CM-QOS=1.1;CM-VER=3.0;
Tue May 18 09:18:12 2010 Tue May 18 09:18:12 2010 Warning (5) B-INIT-RNG Failure - Retries exceeded;CM-MAC=xxxxxx;CMTS-MAC=xxxxxx;CM-QOS=1.1;CM-VER=3.0;
Tue May 18 09:18:24 2010 Tue May 18 09:19:33 2010 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=xxxxxx;CMTS-MAC=xxxxxx;CM-QOS=1.1;CM-VER=3.0;
Wed May 19 06:47:51 2010 Wed May 19 06:48:02 2010 Critical (3) SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=xxxx;CMTS-MAC=xxxxxx;CM-QOS=1.1;CM-VER=3.0;
Wed May 19 06:48:31 2010 Wed May 19 06:49:00 2010 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=xxxxx;CMTS-MAC=0xxxxx;CM-QOS=1.1;CM-VER=3.0;
Wed May 19 06:49:02 2010 Wed May 19 06:49:02 2010 Critical (3) Ranging Request Retries exausted;CM-MAC=xxxxxxx;CMTS-MAC=xxxxxx0;CM-QOS=1.1;CM-VER=3.0;
Wed May 19 06:49:02 2010 Wed May 19 06:49:02 2010 Critical (3) Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=xxxxx;CMTS-MAC=xxxxx;CM-QOS=1.1;CM-VER=3.0;
Wed May 19 06:49:06 2010 Wed May 19 06:49:06 2010 Critical (3) SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=xxxxx;CMTS-MAC=xxxxx;CM-QOS=1.1;CM-VER=3.0;

[Sephiroth]

I would have expected a distribution amplifier at 100m intervals - those CATV lids in the street. You need, IMO, to get on top of this firmly and quickly.

[speedfreak]

You need, IMO, to get on top of this firmly and quickly.

Its ok, now I have your contact details Im thinking of passing on your details to VM so you can deal with it :p:

So with the amplifiers the length should be ok? All I can find on t'interweb is this..

FTTC - Fiber-to-the-cabinet or fiber-to-the-curb - this is very similar to FTTN, but the street cabinet is closer to the user's premises; typically within 300m.

Which just states "typically". Well I'll see what the area manager says when he visits, my power levels after the repull are abit out of whack I think hes sorting those aswell as the repull guys moved my cable to another position in the cab incase the cab was at fault, hes also seeing if its worth changing the cable through the garden aswell and if he isn't happy with it its going back to networks again.

Power Level
(dBmV) 12.84 12.82 12.79 13.30

Power Level
(dBmV) 37.00

[pabscars]

Sorry mate I forgot to reply :dunce:

Just had a repull done, well not a full repull as they havent ran a new cable through the front garden of about 10metres.

One quick question, the guys doing the work said it was the longest run they have ever done and that the cable they use is only good up to 300metres and its no wonder i have problems, is this right? Ive got a manager coming this afternoon so Id rather know where I stand before he gets here

heres my log for the last 2 days

Tue May 18 09:17:57 2010 Tue May 18 09:17:57 2010 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=0xxxxx;CMTS-MAC=xxxxx0;CM-QOS=1.1;CM-VER=3.0;
Tue May 18 09:18:01 2010 Tue May 18 09:18:11 2010 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=xxxxxx;CMTS-MAC=xxxxxx;CM-QOS=1.1;CM-VER=3.0;
Tue May 18 09:18:12 2010 Tue May 18 09:18:12 2010 Warning (5) B-INIT-RNG Failure - Retries exceeded;CM-MAC=xxxxxx;CMTS-MAC=xxxxxx;CM-QOS=1.1;CM-VER=3.0;
Tue May 18 09:18:24 2010 Tue May 18 09:19:33 2010 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=xxxxxx;CMTS-MAC=xxxxxx;CM-QOS=1.1;CM-VER=3.0;
Wed May 19 06:47:51 2010 Wed May 19 06:48:02 2010 Critical (3) SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=xxxx;CMTS-MAC=xxxxxx;CM-QOS=1.1;CM-VER=3.0;
Wed May 19 06:48:31 2010 Wed May 19 06:49:00 2010 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=xxxxx;CMTS-MAC=0xxxxx;CM-QOS=1.1;CM-VER=3.0;
Wed May 19 06:49:02 2010 Wed May 19 06:49:02 2010 Critical (3) Ranging Request Retries exausted;CM-MAC=xxxxxxx;CMTS-MAC=xxxxxx0;CM-QOS=1.1;CM-VER=3.0;
Wed May 19 06:49:02 2010 Wed May 19 06:49:02 2010 Critical (3) Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=xxxxx;CMTS-MAC=xxxxx;CM-QOS=1.1;CM-VER=3.0;
Wed May 19 06:49:06 2010 Wed May 19 06:49:06 2010 Critical (3) SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=xxxxx;CMTS-MAC=xxxxx;CM-QOS=1.1;CM-VER=3.0;

Blumin eck, just how far from the cab are you :shocked:, I suppose it might explain something, let us know how you get on.

What do you mean by they haven't run the cable through your garden, do you mean they've have somehow joined it to the existing cable at that point OR they have just lobbed it through your window for now to carry out a quick check, and will do a pukka job once your happy?

---------- Post added at 13:30 ---------- Previous post was at 13:23 ----------

You need, IMO, to get on top of this firmly and quickly.

That's what I said to the wife last night but she was having none of it :shocked:

Sorry Seph couldn't resist :D

[speedfreak]

What do you mean by they haven't run the cable through your garden, do you mean they've have somehow joined it to the existing cable at that point OR they have just lobbed it through your window for now to carry out a quick check,


Well I dont understand how they have done it, the cable goes from my wall,under the grass (about 10m) then into the grid (this hasnt been replaced), they started putting new cable into this grid and then off to the cab. So they must have joined somewhere but I dont know where :confused: I was planning on asking the VM guy when he comes back at 2.30, Im not sure how far I am from the cab i didnt think it was that far but I dont know which way the cables go, they had long lengths of it laid out up 2 roads but CEO guy said if I was too far from the cab I would never have been supplied by VM

[Sephiroth]

Blumin eck, ........

That's what I said to the wife last night but she was having none of it :shocked:

Sorry Seph couldn't resist :D

She did! :rofl:

---------- Post added at 13:51 ---------- Previous post was at 13:45 ----------

I'm 300m from the cabinet and there are more further down the road. Every 100m there's a cover in the pavement marked CATV. The distribution amplifier is there. Our house is tapped from the street and there should be a sort of water mains looking metal plate on the street side of your property. The tap would be in there. If it's filled with water ... bad!

The bit you may need to find out is if your street is line distribution or starred distribution. If it's line distribution, you shared the previous line with the other homes passed and now you have a provate wire to the cabinet. If it's starred distribution, then you're the only one re-pulled. I've no idea how or whether they amplify these lines.

Next:

Power Level
(dBmV) 12.84 12.82 12.79 13.30

If that's your new level from the cabinet, then attenuation due to distance isn't gonna be your problem! That will need bringing down to below 5 dBmv IMO allowing margin for cold nights.

[pabscars]

She did! :rofl:

Damn your guuuuuuud :nworthy:

[pabscars]

Well I dont understand how they have done it, the cable goes from my wall,under the grass (about 10m) then into the grid (this hasnt been replaced), they started putting new cable into this grid and then off to the cab. So they must have joined somewhere but I dont know where :confused: I was planning on asking the VM guy when he comes back at 2.30, Im not sure how far I am from the cab i didnt think it was that far but I dont know which way the cables go, they had long lengths of it laid out up 2 roads but CEO guy said if I was too far from the cab I would never have been supplied by VM


Fair point

My main point was how do they know the cable from the join to your house is good, you would think if theyre going to the time and expence of laying all that way, they would finish off the last 10m or so.

It just seems a bit of a waste if they cant rule it out IMO.

---------- Post added at 14:04 ---------- Previous post was at 14:02 ----------

This thread is interesting, if for nothing else for the disinformation in it :)

Get down from that ivory tower and stop smirking :D:D

---------- Post added at 14:19 ---------- Previous post was at 14:04 ----------

Hay Igni I wasn't having a pop dude, I just love the way you wind up Seph as I presumed you were referring to the info he had previously given as being incorrect

apologies if I offended

[speedfreak]

Well I think Im ex telewest and I think its my own cable back to the cab. Igni what did you mean? Cant see you're post but pabs has quoted you

[Sephiroth]

---------- Post added at 14:04 ---------- Previous post was at 14:02 ----------



Get down from that ivory tower and stop smirking :D:D

---------- Post added at 14:19 ---------- Previous post was at 14:04 ----------

Hay Igni I wasn't having a pop dude, I just love the way you wind up Seph as I presumed you were referring to the info he had previously given as being incorrect

apologies if I offended

Jeez Pabs - don't apologise to Igni unless it's for duff info you've provided! He's the master and he teaches me more than he winds me up. Anyway, I try to be careful and not give him too much ammo too often. It may not even be me he's winding up this time! (Though it prolly is).

Anyway, he's a cunning bugger. He posts stuff for us to read in the e-mails and then delates the post (on this occasion you caught it).

[Ignitionnet]

It's one of the great things about forums, being able to read and edit things having decided whether one can be bothered with the inevitable discussion following one's post :)

[Sephiroth]

It's one of the great things about forums, being able to read and edit things having decided whether one can be bothered with the inevitable discussion following one's post :)
One of the great things about THIS forum is your current avatar! (Till it changes).

Anyway, FTTC is being installed in a new cabinet round the corner. Soon I'll be able to feed more fun for you to have.

[speedfreak]

One of the great things about THIS forum is your current avatar! (Till it changes).
.


I prefer his quote in his sig, always makes me laugh :D

Well a tech just rang me, said he will sort the levels out and I dont need to be here. Getting quite pee'd off now because Ive finished work and sat here waiting for a manager so hes chasing it up now :(

Ig, come on share the knowledge, what info was wrong :confused: and why would you feel like you couldnt be bothered? :)

[Ignitionnet]

Anyway, FTTC is being installed in a new cabinet round the corner. Soon I'll be able to feed more fun for you to have.

You'll be bored I'm afraid. It has no user viewable statistics at all as the VDSL modem (Active NTE) is fully managed by Openreach.

I am quite familiar with VDSL 2 anyway, not a huge amount to see even if statistics could be read off the NTE.

[speedfreak]

Fair point

My main point was how do they know the cable from the join to your house is good, you would think if theyre going to the time and expence of laying all that way, they would finish off the last 10m or so.



Missed that, yep thats what I thought to :( I didnt realise they did 3/4's of the way there repulls :D

[Sephiroth]

......The bit you may need to find out is if your street is line distribution or starred distribution. If it's line distribution, you shared the previous line with the other homes passed and now you have a provate wire to the cabinet. If it's starred distribution, then you're the only one re-pulled. I've no idea how or whether they amplify these lines.

Next:

Power Level
(dBmV) 12.84 12.82 12.79 13.30

If that's your new level from the cabinet, then attenuation due to distance isn't gonna be your problem! That will need bringing down to below 5 dBmv IMO allowing margin for cold nights.

I'll just repeat what I said. Once you know what's what (Line distribution or starred) you'll have a better picture of what's going on.

Are there CATV covers every 100m in your street?

[Ignitionnet]

We already know what type of network he is on. He has a run from a cabinet based tap not from a line based one.

The CATV covers are inspection covers, they don't necessarily indicate the presence of any hardware beyond ducting, and don't necessarily exist for any purpose beyond to all easy access to cabling in case of break.

There is no requirement to amplify every 100m.

The 'water mains' metal plate outside each home is a customer drop, not a tap. Line based taps live under inspection covers, occasionally next to waterproof housings for telco, and occur much more regularly than every 100m. Chances are you have a line back to cabinet if you only have inspection covers every 100m.

EDIT: Also it is not possible and would also be entirely pointless to replace a line tapped customer run with a dedicated one back to the cabinet with the bridge amp / node. It doesn't happen, especially as any fault with the line would affect all customers so that would need replacing and any fault specific to a single customer on a line would be confined to their tap port and the run from tap through to home.

[speedfreak]

Yep after watching them run the cable up and down the roads its one straight run from here to the cab. Well the tech standing in for the principal tech has been, really nice bloke and hes got my levels back to where they should be

Power Level
(dBmV) 1.93 1.84 1.51 2.02
RxMER
(dB) 36.61 36.17 36.17 36.84
Correctable
Codewords 8738558 13998434 13858588 10973315

ten mins later

RxMER
(dB) 36.61 35.97 36.17 36.84
Correctable
Codewords 17036315 27493083 27307491 21473094

Power Level
(dBmV) 44.50

He said its being passed to networks (again) but now that they have done the repull they have done everything they can from my end so its up to them to sort out. He also said theres no need to change the cable in the garden as a fault on that would show up on my SNR. Im tempted to go and look under these CATV covers but the neighbours might think Im a little bit weird :D Might save that job for weekend when Ive got a lot of drink down me :) dont know what they will think about a stumbling drunk looking under grids in the street though

I actually feel sorry for the techs continually being called out when its looked like a network issue from day one, especially with the other posters having the same level of codewords on the same UBR but now they have done all they can its up to networks, the only odd thing is when VM check my ubr it doesnt show all the codewords :confused:

Anyway as soon as I showed him my pingplots his mind was made up it is a network issue. At least my V+ reboots have stopped since swapping to the samsung :)

Pabs if you're about later, Ive bought the maps, the swine I shared em with last time ignored me so I bought them and then shared them with someone else :D

[pabscars]

[/QUOTE] Pabs if you're about later, Ive bought the maps, the swine I shared em with last time ignored me so I bought them and then shared them with someone else :D[/QUOTE]

I will be on at some point :D but for how long depends on my connection, it would appear even this 20Mbps line I'm currently on is suffering from peak time congestion on the downstream of 90%, which equates to the exact same problems with lag spikes I was suffering on the 50Mbps tier :mad:

You will have to tell me more about this sharing of the map packs, I presume you have to give out your login details for psn and let someone else login (as you) then download to their console.

Sounds a bit iffy to me as I've put my credit card details in mine and wouldn't be too comfortable handing them to anyone.

Anyway catch ya later I,m off to finish my block paving now so we'll see if your new line has improved your game ;)
:D

[speedfreak]

Sounds a bit iffy to me as I've put my credit card details in mine and wouldn't be too comfortable handing them to anyone.

:D

You delete your billing information first :p: person A has the maps, person B sets up a new user name on ps3, A gives B his psn sign in details, A signs out, B signs in and can then download whatever A has downloaded from the psn store. Once B is done A logs in and changes their password :) Im not daft enough to go handing out my card details! Good few games last night!

Well I just ran a test that Igni had pointed someone else to in another thread to see if he was being traffic shaped, these were my excellent results :erm:

Is your upload traffic rate limited?

There is no indication that your ISP rate limits your uploads.

Is your download traffic rate limited?

Your ISP appears to rate limit your downloads.
However, some of the measurements were affected by noise, which limits Glasnost ability to detect rate limiting.

Details:
The measurement data is too noisy to detect whether your ISP rate limits your BitTorrent downloads. Re-running the test while ensuring that no other downloads or uploads are running in the background might fix this problem.

Your ISP appears to rate limit downloads on port 42395. In our tests, downloads on port 6881 achieved up to 2713 Kbps while downloads on port 42395 achieved up to 3394 Kbps.

Re-running it doesnt help, just get the too much noise on the line comment. Well I got confirmation today that the excellent tech that visited the other day is now liaising with a guy from networks to find whats going on, CEO guy has asked them to get to the bottom of the codewords

[Sephiroth]

http://www.cableforum.co.uk/board/12/33665334-does-bittorrent-traffic-effect-speedtests.html#post35026006

I posted some results here. VM -reported as rate limited.

O2 reported as not.

I remember explaining rate limiting in a thread somewhere.

[speedfreak]

http://www.cableforum.co.uk/board/12/33665334-does-bittorrent-traffic-effect-speedtests.html#post35026006

I posted some results here. VM -reported as rate limited.

O2 reported as not.

I remember explaining rate limiting in a thread somewhere.

Yeah Ive read that thanks Seph, I know Im not being managed I only posted it as it mentioned noise in my results and Im yet to find an online test that gives me good results be it speed,VoIP or QoS :) The above was just another example for any doubters that think Im one of those doing it for compensation lol £30 quid Ive spent on my mobile ringing them this month so Ive done my best chasing it up

http://www.thinkbroadband.com/speedtest/button/12745316087935852390.png

Now go and try that bloody router!!!! :p:

[Sephiroth]

....]

Now go and try that bloody router!!!! :p:

I did. Totally frustrating. I can sync it up from 1.5 to 2 meg. If I reduce the slider below 50% it won't sync.

But no way can I actually view a web page! The status says connected and I've got the green light etc. Did you say you have settings that worked?

Did I use the right DGT firmware? Several came down

DGT834GT_V1.03.22_DGTeam_1018_eng_adsldrv022c.img
DGT834GT_V1.03.22_DGTeam_1018_eng_adsldrv023o.img
DGT834GT_V1.03.22_DGTeam_1018_eng_adsldrv026.img

I flashed in the highlighted one.

Any ideas?

[speedfreak]

I think you need this one...

http://dgteam.ilbello.com/index.php?pid=5 DG834GT_V1.03.22_DGTeam_1018.zip

will edit this post when I find the other settings, theres something wrong though, I could still connect cranking it right down to 1% Check this is the one you have, I'll post back. have you not managed to get online at all with it? I think you have downloaded the one I said, my post is a work in progress one lol

Have you done this http://www.kitz.co.uk/routers/Netgear_DG834GT_Be_Setup.htm sorry if this seems basic Im just seeing where you are up to, it worked straightaway for me, Ive been reading about using mac addresses etc on o2 with this router. Im trying to find out :)

Note sorry if I sounded like I was waffling I kept editing :D

[Sephiroth]

Yeah - the three files I listed were inside the zip. Most confusing.

And checked at the time with the Kitz data.

[speedfreak]

Hmm I'll get a mate to post on DG's forum and ask I dont think Im a member there, I'll get back to you when I find out, if you got 2Mb at 50% you should be able to get more when its sorted

[Sephiroth]

Hmm I'll get a mate to post on DG's forum and ask I dont think Im a member there, I'll get back to you when I find out, if you got 2Mb at 50% you should be able to get more when its sorted

Just to add some flesh. In the router menu, I can ping sites and so on. But IE will not access any site. It's as if the bridge between the top layers in the router isn't working.

I loaded the DGT834GT_V1.03.22_DGTeam_1018_eng_adsldrv022c.img replacing the one mentioned in the earlier post.

Cheers

[SideWeaver]

All I will say is I am sorry to hear you have been having this problems speedfreak. I have read your posts and it is sad to see it has been taking so long to resolve the issues.

I hope it all gets sorted soo, because once it is all in order it is awesome. I am on 50mb in Birmingham and get a reliable connection.

This is a speedtest I just did prior to testing

https://www.cableforum.co.uk/images/local/2010/05/13.png (http://www.speedtest.net)

I have had the occasional problem but has been resolved quickly. It just sounds like you have one of those rare problems that are so troublesome.

[speedfreak]

Thanks! With a bit of luck it will get sorted, its currently with networks who are updating on Friday. Yes it does seem like it a pain for them to sort out but at least two faults have been found and repaired up to now, a cabinet routing issue and a faulty cable (not mine) causing noise. That had definitely made things alot better but its still not right :) Oh and the replacement V+ box, if theres a God I dont think he's keen on me joining VM :D

Must have took you a while to read through it all, Im hopeful its coming to an end but I said that a couple of months ago :D

Mine isnt so impressive :p:

https://www.cableforum.co.uk/images/local/2010/05/12.png (http://www.speedtest.net)

[speedfreak]

Im sorry to bump this thread yet again but if I dont let my anger out somewhere it will spill over in to my personal life and I cant be having that :LOL:

Its now been over a week since i was promised networks or the senior tech (they are meant to be liaising) would be in touch and still nothing has happened. Not even a phonecall. Ive just rang VM and spoke to another very helpful person in the CEO's office who chased it up and put it as a priority and Ive been advised they will ring back within 24hours to arrange an appointment to come round. No idea why they are coming round here again as after all the work and the 3/4's of the way there repull surely theres nothing else left to do here :erm:

Ive noticed my snr has been sitting around 35, no idea if thats ok or not? speeds are still up and down though mainly down, the last week Im lucky to get above 20Mb no matter what time of day. Its got to a point I just hardly bother gaming anymore and I just know they will eventually visit and the outcome will be being told by a tech yet again that 50Mb has its problems, we dont guarantee 50Mb and theres nothing wrong here.

Ive been extremely laid back about it all and try to remain so but I think waiting over a week just for a bloody phone call from a tech takes the mickey. Some feedback from the techs that they were looking into it would have been good.

Oh and I must add that its not the CEO guy I blame but the manager for this area, I know its been passed over to him and nothing whatsoever has happened in over a week, this isnt the first time its been passed to him and you'd think with this going back to the end of Jan it would be a priority. If he comes round again Im going to make sure Im in this time so my partner doesnt get fobbed off again with "dont worry we wont forget you we will be back again". That never happened and they denied they said it, maybe my girlfriend was winding me up, who knows.


https://www.cableforum.co.uk/images/local/2010/06/50.png (http://www.speedtest.net)

[Peter_]

I presume you have a contact in the CEO's Office, if so send them an email with the gist of this post in and wait for the reply.

[speedfreak]

I presume you have a contact in the CEO's Office, if so send them an email with the gist of this post in and wait for the reply.

I do mate but he's off sick. Nothing wrong with that btw we all get ill and he was ill the last time we spoke, he did sound rough lol. Thats by the by anyway, theres nothing more he can do for now, hes passed it to the local manager and the techs over a week ago, all he can do is chase for updates of which there have been none. I just had to post an update as waiting over a week just for a phone call is extremely frustrating.

Believe it or not I dont post with all the negative updates etc theres more important things in life. I try to see how things are going but this week has got me really cheesed off. Whats made it worse is the senior tech guy came round and took the mac address off my CM and said he'd keep an eye on my line and be right back in touch to sort something out. Theres nothing worse than a broken promise (for the second time) when you've been waiting months.

[speedfreak]

An update after my earlier drink fuelled rant :p:

They have been out and found that the errors appear further up my line than the cab so its being passed onwards and upwards again, possibly to headend. At least they have found something that isnt right, now its just pinpointing it :)

[Sephiroth]

An update after my earlier drink fuelled rant :p:

They have been out and found that the errors appear further up my line than the cab so its being passed onwards and upwards again, possibly to headend. At least they have found something that isnt right, now its just pinpointing it :)
:LOL: LOL treble LOL. :erm: Didn't we get that covered in posts 130 - 132? :geez:

[speedfreak]

:LOL: LOL treble LOL. :erm: Didn't we get that covered in posts 130 - 132? :geez:

glad you find it so amusing! :D yep we did, the odd thing is if they can see that now why not do that before the effort of the not quite full repull? Since the part repull my snr has gone from 37 to 35 but the tech said 35 is an excellent snr, I cant remember whats good and whats not so I dont know.

To be honest it was a lot earlier than posts 130-132 that it looked like a network issue, you suggested it early on but they wanted to eliminate everything local to me first. I asked for a timescale but they have none, he said could be days/weeks/months. Im just glad they have admitted its not right.

Did you ever sort that router out?!

[Sephiroth]

If you're 256QAM, 35 dB is only OK-ish especially if you were on 37 before. So they screwed up the repull at a connexion somewhere!

By way of explanation, the lower threshold for 256QAM is 30 dB; then minimum headroom needed for all circumstances is +3dB; then network pros like to see another 3 dB for thermal variations and so on. So I always say above 35 dB is best. Others, I'm sure, will disagree with my caution.

I'll try the router again this weekend - the boy's away and he doesn't need the O2 line!

[speedfreak]

If you're 256QAM, 35 dB is only OK-ish especially if you were on 37 before. So they screwed up the repull at a connexion somewhere!
I'll try the router again this weekend - the boy's away and he doesn't need the O2 line!

Thanks again Seph, tried a search of snr for 50Mb but couldnt find anything. Yep they have, probably where they have joined my old cable with the new with a connector block so the repull probably did more harm than good but if 35 is ok then Im happy. My uncorrected have started to creep up though

Correctable
Codewords 111219736 1527551689 1494516400 2467454471
Uncorrectable
Codewords 371 1100 359 354

jeez cant believe you still havent sorted the router, I had you down as a can do will do action man who will get stuck in with that sort of thing :D

[pip08456]

Thanks again Seph, tried a search of snr for 50Mb but couldnt find anything. Yep they have, probably where they have joined my old cable with the new with a connector block so the repull probably did more harm than good but if 35 is ok then Im happy. My uncorrected have started to creep up though

Correctable
Codewords 111219736 1527551689 1494516400 2467454471
Uncorrectable
Codewords 371 1100 359 354

jeez cant believe you still havent sorted the router, I had you down as a can do will do action man who will get stuck in with that sort of thing :D



Those codeword errors are extreme!

[Sephiroth]

Thanks again Seph, tried a search of snr for 50Mb but couldnt find anything. Yep they have, probably where they have joined my old cable with the new with a connector block so the repull probably did more harm than good but if 35 is ok then Im happy. My uncorrected have started to creep up though

Correctable
Codewords 111219736 1527551689 1494516400 2467454471
Uncorrectable
Codewords 371 1100 359 354

jeez cant believe you still havent sorted the router, I had you down as a can do will do action man who will get stuck in with that sort of thing :D

Keep an eye on DS2. You're on the edge, IMO, of uncorrectables.

[pip08456]

Keep an eye on DS2. You're on the edge, IMO, of uncorrectables.

Rather conservative of you Seph, even with the correctalbes he's on the edge!

I would think more so as it shows a definate connection problem surely.

[speedfreak]

to be honest pip the correctables constantly climb, hit whatever the limit is and then restart so that isnt as high as they go. Im watching the uncorrectables as sometime in this thread they hit 40000, then they did some work and they stayed steady, then the recent stuff and they have risen. Im going to be hitting the ps3 tonight, fingers crossed its ok. The techs just tend to run a speedtest and say its fine which he did yesterday or if they arent ok they just say 50Mb has problems but I said that isnt the main point, its my line quality and gaming and thats why the ceo guy asked you to investigate the codewords. After that its been referred up and they said they can see the errors up past my cab. The tech that was here was great apart from taking a week and half to get back to me only after I chased the office up for an update, the problem is mine seems to be an unusual fault compared to the norm so I dont really blame him or anyone at VM, I just hope they sort it soon. Oddly it tends to be ds2 that gets to 35snr, the others tend to sit at 36

[pip08456]

Wow! Igni's in a mood tonight!

speedy I've followed your thread from almost the start and would've thought something amiss would've come to light earlier with all the VM tests etc.

I just hope you get a resolution soon.

[speedfreak]

They have risen since sync time though the uncorrectables dont seem to be an issue, its the shear amount of correctables. Ig dont get me wrong i appreciate you're input and I've learnt some things from your posts on this thread but to be honest Seph told me months ago it was likely to be a CM issue or a network issue. Whats your actual opinion on whats going on? I appreciate you dont have all the stats but surely you can take a guess. Seph had a point laughing as the earlier posts mentioned them testing before the repull which they didnt do so it was a days labour wasted, Im not up Sephs arse btw lol I just want your honest opinion seeing as you know so much

I hope you take it as meant and its just a direct question not at all a dig, Im not like that, I can see how it reads but bear in mind its a forum and comments can get read wrong! :)


I dont think hes in a mood pip and thanks, I think its just him but you gotta love the banter even with the sly digs :p:

oh igs post has gone! hes done it again pmsl we should have quoted him :D

[pip08456]

I knew it was that time of the month!!:D:D:D:D

[speedfreak]

Small update, I was genuinely worried about my contact because people didnt know when he'd be back in the office! I was thinking all sorts could be wrong. Anyway hes alive and kicking :cleader:

He rang today to say they are going to install a modem at my dp and set up a laptop at headend to keep pinging the modem and checking for errors. Cant remember the exact words but it sounded good lol and that was the gist of it :p: Anyway, things are moving forward and the right people are now involved

[pip08456]

Sounds like the end could be in sight for you!

[speedfreak]

Sounds like the end could be in sight for you!

We live in hope! Though to be honest its made me find a new interest instead of online gaming so whilst all this is going on Ive been bothering tropical fish forums and Im going to get in to breeding fish, might help take my mind off it all :D Once I start getting into growing my own chillies aswell then I wont have as much time for the gaming. Broadband has stressed me out too much :p:

[pip08456]

We live in hope! Though to be honest its made me find a new interest instead of online gaming so whilst all this is going on Ive been bothering tropical fish forums and Im going to get in to breeding fish, might help take my mind off it all :D Once I start getting into growing my own chillies aswell then I wont have as much time for the gaming. Broadband has stressed me out too much :p:

:D:D:D:D:D:D:DI used to breed tropicals years ago!:D:D:D:D

[speedfreak]

:D:D:D:D:D:D:DI used to breed tropicals years ago!:D:D:D:D

I went for a marine tank instead, its awesome :D

Anyway, small update. Nothing has changed :erm: Not heard anything back so I'll chase it up today. In the last 24 or so hours, uncorrectables have climbed by 8000 per channel.

Power Level
(dBmV) 1.25 1.18 0.98 1.46
RxMER
(dB) 36.39 35.97 35.97 36.61
Correctable
Codewords 2965199834 3442615473 3404423285 617300718
Uncorrectable
Codewords 8835 8793 8250 7923

T3 Timeouts 135

Good job Ive had other things going on to take my mind of it all, not had much chance to go on the ps3, my downloads seem to get corrupted so its only used for browsing lately.

How long can it take to plug their modem in and test the line

[pabscars]

I went for a marine tank instead, its awesome :D

Anyway, small update. Nothing has changed :erm: Not heard anything back so I'll chase it up today. In the last 24 or so hours, uncorrectables have climbed by 8000 per channel.

Power Level
(dBmV) 1.25 1.18 0.98 1.46
RxMER
(dB) 36.39 35.97 35.97 36.61
Correctable
Codewords 2965199834 3442615473 3404423285 617300718
Uncorrectable
Codewords 8835 8793 8250 7923

T3 Timeouts 135

Good job Ive had other things going on to take my mind of it all, not had much chance to go on the ps3, my downloads seem to get corrupted so its only used for browsing lately.

How long can it take to plug their modem in and test the line

Any more news me old muck button

[speedfreak]

Nope :( I've sort of given up hope now, after reading your reply Ive had a look and my stats now are

Power Level
(dBmV) -7.32 -6.97 -7.71 -7.11
RxMER
(dB) 35.25 34.77 34.77 35.25
Correctable
Codewords 2620778414 2522736618 2486575725 3557667268
Uncorrectable
Codewords 8839 8800 8270 7952

T3 Timeouts 195

The CEO's office escalated it to networks well over a week ago and still no news, Im going to be chasing it up tomorrow :( Im beginning to think nobody actually works in networks, its getting to be a bit of a joke

Maybe they are fiddling I dont know, my power levels have gone from about +1 to -7, dont know if thats due to the rain or them messing. Id be more annoyed but I havent had much time for the ps3 lately so its not bothered me too much. All my downloads are corrupt, no idea if thats the line or the laptop. To be honest nothing has really happened or changed for over 2 months

Did you ever get sorted?

[Peter_]

Nope :( I've sort of given up hope now, after reading your reply Ive had a look and my stats now are

Power Level
(dBmV) -7.32 -6.97 -7.71 -7.11
RxMER
(dB) 35.25 34.77 34.77 35.25
Correctable
Codewords 2620778414 2522736618 2486575725 3557667268
Uncorrectable
Codewords 8839 8800 8270 7952

T3 Timeouts 195


Your downstream would give me reason to send an engineer.

What timescale did you get the 195 T3's in.

[speedfreak]

The power levels were ok yesterday, I dont know if its the rain? The T3's are over about four weeks, maybe more. To be honest Ive stopped caring with not gaming online, I do more of that through the winter but I havent had a T4 for a while. They are meant to be getting to the bottom of the codewords and I was meant to be getting a call today but it didnt happen. My snr has dropped aswell.

You can see how it is a few minutes later. Like I say the power levels may be down to them working on it. I just dont know

Power Level
(dBmV) -7.38 -7.10 -7.74 -7.17
RxMER
(dB) 35.08 34.77 34.77 35.08
Correctable
Codewords 2627229547 2532771084 2496458161 3565595553
Uncorrectable
Codewords 8839 8800 8270 7952

Infact masque if you look at my last update you can see the rise in T3's I dont think this amount is bad I've been told to expect them as normal, think its about 30 a week but I cant be bothered to work it out, even Im losing interest! I often wonder if the CEO bothers to read about these complaints though I doubt it, I know if I was running a business and saw a complaint going on this long with over 12000 views I wouldnt be happy. Im going to have to go now before I start ranting, it just winds me up.

[Peter_]

If the T3's are over that time then not to worry, half hour a different story.

Your Downstream is not very good though must be a Network issue unless Iggi corrects me.

[speedfreak]

well all I can say is, 50Mb anyone?

http://www.speedtest.net/result/886186751.png (http://www.speedtest.net)

http://www.pingtest.net/result/20707445.png (http://www.pingtest.net)

Im going to give it a week and then see where I stand with cancelling the broadband but keeping the TV, no good being dazzled with the 50Mb number when its such an unreliable service, maybe not to everyone but it has been for me

[pabscars]

Nope :( I've sort of given up hope now, after reading your reply Ive had a look and my stats now are

Power Level
(dBmV) -7.32 -6.97 -7.71 -7.11
RxMER
(dB) 35.25 34.77 34.77 35.25
Correctable
Codewords 2620778414 2522736618 2486575725 3557667268
Uncorrectable
Codewords 8839 8800 8270 7952

T3 Timeouts 195

The CEO's office escalated it to networks well over a week ago and still no news, Im going to be chasing it up tomorrow :( Im beginning to think nobody actually works in networks, its getting to be a bit of a joke

Maybe they are fiddling I dont know, my power levels have gone from about +1 to -7, dont know if thats due to the rain or them messing. Id be more annoyed but I havent had much time for the ps3 lately so its not bothered me too much. All my downloads are corrupt, no idea if thats the line or the laptop. To be honest nothing has really happened or changed for over 2 months

Did you ever get sorted?

Hi speedy, sorry to hear your still not sorted, that is a pretty poor show for sure. No change here really apart from things got worse from saturday to the point the net was virtually unusable.

It seems back to normal now, no better no worse

[speedfreak]

I thought you would have been sorted ages ago!

Well I've had an update, apparently some network guys are heading to my UBR tomorrow to have a look, hopefully have more news by the end of the week....

no techs available until monday to sort my power levels out but we are hoping the network guys can sort it

[pabscars]

I thought you would have been sorted ages ago!

Well I've had an update, apparently some network guys are heading to my UBR tomorrow to have a look, hopefully have more news by the end of the week....

no techs available until monday to sort my power levels out but we are hoping the network guys can sort it

Fingers crossed Pal, and good luck.

Maybe once its sorted I can kick yo ass again lol :D

[Sephiroth]

Hi Speedy

If you've got the new firmware (?) the T3s might drop - but you have circuit issues clearly. If your T3 level is low, and your uncorrectables aren't rising AND you are getting crap speeds (btw Maidenhead is bad news), then it looks to me like a UBR issue, possibly in combination with a lolcal impairment. Both aspects should be investigated.

[speedfreak]

Where have you been hiding :D

Well here are my stats since last posting

Power Level
(dBmV) -7.68 -7.34 -8.06 -7.45
RxMER
(dB) 34.93 34.63 34.77 35.08
Correctable
Codewords 3725310913 4256987048 4199612397 626212831
Uncorrectable
Codewords 8839 8800 8271 7952

Power Level
(dBmV) 45.75 N/A N/A N/A
T1 Timeouts 0
T2 Timeouts 0 0 0 0
T3 Timeouts 197

Heres the firmware

Config File : S970016db376ed049.cm

I should hear back today or tomorrow so I'll see what they say :)

[pip08456]

Where have you been hiding :D


Heres the firmware

Config File : S970016db376ed049.cm



No it isn't speedy

This is

Software Version : 3.11.1012

[Peter_]

Heres the firmware

Config File : S970016db376ed049.cm


That is your 50Mb configuration file that tells the modem what speed you are on.;)

[speedfreak]

Erm yeah I knew that I was just testing you all :erm: :D


I of course meant...

Software Version : 3.11.1011

[pip08456]

Of course you were speedy:angel: as if you would put us to the test :dunce:.

You haven't been updated yet but I doubt it would solve your problem anyway as yours runs much deeper.

Hopefully the network guys will get you sorted soon as it's been dragging on for ages.

[pabscars]

Of course you were speedy:angel: as if you would put us to the test :dunce:.

You haven't been updated yet but I doubt it would solve your problem anyway as yours runs much deeper.

Hopefully the network guys will get you sorted soon as it's been dragging on for ages.

Agreed pip, and I believe the technical term is,,,,,,,,,,,,,,,,,,,,,,,,,,,, Yonks :D.

Did they ever get round to attaching a modem at your green Cab,

I wouldn't mind betting that all your problems turn out to be a dirty connection somewhere or a clipping laser.

Look at me as if I know what I,m talking about, whilst stabbing wildly at the dark :LOL:

[pip08456]

Oh pabs, I thought you knew technical terms. SNAFU fits the bill! :D:D:D:D:D

[speedfreak]

Agreed pip, and I believe the technical term is,,,,,,,,,,,,,,,,,,,,,,,,,,,, Yonks :D.

Did they ever get round to attaching a modem at your green Cab,
at me as if I know what I,m talking about, whilst stabbing wildly at the dark :LOL:

Not that I know of. They were meant to, then we heard nothing for two weeks but maybe they have found something if they are going to the UBR.

Yonks indeed! Some would say I have the patience of a Saint

[Peter_]

Not that I know of. They were meant to, then we heard nothing for two weeks but maybe they have found something if they are going to the UBR.

Yonks indeed! Some would say I have the patience of a Saint
I do not want to get you worried but you are not connected to a uBR at all, you are connected to a BSR.:D:D:D

I hope they are checking the right one for you.;):D

[speedfreak]

I do not want to get you worried but you are not connected to a uBR at all, you are connected to a BSR.:D:D:D

I hope they are checking the right one for you.;):D

hahaha I know that by now but its a habit I have, Id expect Ig to pull me on that but not you! Amazed you know to be honest, I thought you just worked the switchboard? :D He did actually say UBR to me though so I blame the VM guy :p:

[Sephiroth]

Speedy, the firmware is on the Information page because I can't glean it from the config filename. But by all measures your RxMER is too low as with your DS power level. If the US is OK, then my money's on an amplifier malfunction - assuming your T3s aren't growing and your TEKs have disappeared because you have firmware 10.12.

It just needs a systematic investigation

[speedfreak]

up is

Power Level
(dBmV) 45.75

He said my snr is fine where it is and I think he said I'll only run in to trouble at about 28, I'll see what they say tomorrow but looks like it might be monday before a tech can sort the power levels :( two of the channels are showing in the red on his screen

[Sephiroth]

up is

Power Level
(dBmV) 45.75

He said my snr is fine where it is and I think he said I'll only run in to trouble at about 28, I'll see what they say tomorrow but looks like it might be monday before a tech can sort the power levels :( two of the channels are showing in the red on his screen

He's wrong. You don't show your DS modulation but I think from your earlier stats you're on 256QAM. The lower threshold for that modulation is 30 dB; then you MUST have 3dB margin for the everyday weaknesses/impairments; pros want a further 3 dB because the MUST 3dB is always used up.

Of course you could be on 64QAM. For years I was on 256QAM; last week I was moved to the Knowsley head end on 64QAM (slightly better peak time performance actually). I understand from Igni that this change is likely due to the 10:1 resegmentation that's going on. So if you're on 64QAM, then 34 dBmv is fine as the lower threshold is 24 dB.

Nut your -8 dBmv is no good and hence your correctables.

[speedfreak]

Im on 256 mate and my correctables have always been like that, even with +1dBmv. I'll see what tomorrow brings and report back :) I started with around 38dB in Jan, now Im down to 34, the repull did more harm than good!

[pip08456]

Post 213 Seph He's still on 1011

[speedfreak]

As promised, an update.............there has been no update :D May now be an update on Monday.

Yep Im still on 1011 and I was told as Im ex telewest they do us last, they are doing ex NTL first though I may have the new firmware in the next few weeks. Obviously that wont solve the codewords and definitely not the power levels but hey Im not one to complain ;)

[pabscars]

As promised, an update.............there has been no update :D May now be an update on Monday.

Yep Im still on 1011 and I was told as Im ex telewest they do us last, they are doing ex NTL first though I may have the new firmware in the next few weeks. Obviously that wont solve the codewords and definitely not the power levels but hey Im not one to complain ;)

Hay up speedy, I got the update a while ago now (via marc), and not wanting to urinate on your chips but it doesn't seem to have made much difference to me apart from less T3's, although they are starting to creep back up

However don't despair, my probs are completely different to yours (upstream congestion in a nutshell) and this patch might make a fair bit of difference to you, once your levels are sorted that is.

Funny thing I've noticed tonight after doing the usual barrage of test's, my ping is a little better than normal likewise the level of Jitter (either that or all the students are on the lash :beer:).

I've also put my name forward for the closed trial of the next firmware release, but as yet don't know if I will be accepted, its supposed to help stabilise the upload somehow.

I don't have the foggiest how this is achieved but I,m all for progress so bring it on I say. You gotta admire the irony though as I was on the phone to $ky on Friday asking what offers they had on :tiptoe:.

I,m gonna have a blast on MW2 at some point tonight, just to see how it behaves but having not played it much for the last few weeks I,m bound to be a bit rusty.

Keep us informed of your progress and I will keep my fingers crossed for you dude, its about time you turned the corner with this.

catch ya later homey :D

[speedfreak]

Keep us informed of your progress and I will keep my fingers crossed for you dude, its about time you turned the corner with this.

catch ya later homey :D

:LOL: :LOL: well heres the update. They didnt find anything wrong at the bsr, found very slight noise but they doubt that will affect anything. Codewords are exactly the same, they have now said its something local, from my cab to me :LOL: round in circles anyone :erm:

Will be amusing if it turns out to be the section of the repull they couldnt be bothered to do :rolleyes: Rather confusing as after all the visits I had they said everything local to me was 100% fine and it had to be a fault further up the network. They said the codewords were being caused before my cab, now after waiting over 3 weeks they are saying its local to me. Arse and elbow spring to mind.

Got a tech booked for friday to sort out the near -8 power levels. Even my contact seems to have conceded I might have to change provider if they cant find the fault as that was mentioned towards the end of the update. Im told to wait and see what happens on Friday but after 6months of this my optimism has gone :(

oh forgot to add it was mentioned there might be a faulty tap, dont know if thats to do with my power levels or my ongoing problems

If you google "joining virgin" this thread appears on the first search page so surely it suits vm if they pull out all the stops and just fix it, can someone (seph?) kindly PM me Neil B's email address I think its about time I sent him an email. I couldnt have a nicer bloke dealing with all this but he can only go off what he's told by networks, he couldnt do anymore than he has done for me or be more helpful but here we are back to square one

[Peter_]

The email address is not a secret because basically it just goes to the CEO's staff not him personally.;)

neil.berkett@virginmedia.co.uk

[speedfreak]

oh ffs lol does he not have a direct email, come on masque spill the beans or do I have to parade outside his house with scantily clad ladies with writing on their ass cheeks to get his attention? I thought he might have a personal one as it got deleted from VM's support site. You might want to edit your post I dont think the office will be too pleased about it being here but then again I dont quite care anymore. Masque if you can look direct in to my notes then let me know via pm, none of it makes any sense, its from one department to the other, Im not grey yet but Im deffo heading that way :(

[Peter_]

oh ffs lol does he not have a direct email, come on masque spill the beans or do I have to parade outside his house with scantily clad ladies with writing on their ass cheeks to get his attention? I thought he might have a personal one as it used to get deleted from VM's support site. You might want to edit your post I dont think the office will be too pleased about it being here but then again I dont quite care anymore
It is an email address that can be found anywhere simply by googling it as per HERE (http://www.google.co.uk/webhp?hl=en#hl=en&source=hp&q=neil+berkett+email+address&aq=1&aqi=g2g-m1&aql=&oq=neil+berkett+ema&gs_rfai=&fp=122f7dc34ac26aa6).;)

The is no way that I can view your account as that would be a breach of DPA and I can be prosecuted and fined for it and no staff member on here would ever attempt such an act, also it leaves footprints in the account that anyone investigating your issue can see and would expect notes giving the reasons for accessing that account.:erm:

[speedfreak]

but it just goes to the ceo's office?

[Peter_]

but it just goes to the ceo's office?
That is exactly what it is used for and why so many people use it.;)

[speedfreak]

:( I just give up :banghead::cry: surely if it was addressed to Neil it would be passed on, then again Im known for being naive :(

[Chrysalis]

I assumed there would be someone paid to sort the email and either trash (things like spam), forward complaints to CEO office and foward on email they feel the CEO should read to some private internal email address.

[Peter_]

I assumed there would be someone paid to sort the email and either trash (things like spam), forward complaints to CEO office and foward on email they feel the CEO should read to some private internal email address.
Exactly as otherwise he would be inundated with emails that he would never have time to read, the staff sort the wheat from the chaff and are then able to respond to emails that truly require attention.

[speedfreak]

I dont need to email Neil, I was just venting my anger, we all have to now and then :)

Well had my visit. Was glad it was the helpful tech, nice bloke he his :)

The bits I can remember are he'd expect 18db signal loss along the run but I have 30db loss. My power levels showing on the modem were -7 but on his meter they were actually -13 or -16. Hes sorted the power levels and got it at -6 on his meter, zero on my modem page.

Now, some may remember the nearly there repull, i.e they didnt bother doing the garden. Im now having a full repull done (did you see that coming?) :LOL::LOL: he couldnt find where they had spliced the cables to connect the old with the new and couldnt understand why they didnt do a full repull. Im 100% the power levels only dropped after heavy rain and they have stayed that low even after a couple of drier days. They shouldnt have spliced, thats just for temp repairs apparently

So he's getting it rushed through for a repull again :D Im in a good mood now, I thought Id just get someone turn up, set the power levels and leave me to it

forgot to mention, my upstream is Power Level (dBmV) 38.50

[Sephiroth]

Unless I'm mistaken (and someone will quickly tell me if I am), they pull from the cabinet to your drop point. Then they dig your garden up (first time), put a plastic sheathe with more coax up to your outside wall point, the other end goes into your drop point where there's a connector. Are they going to do both this time?

And what did he do to get DS power up?

P.S. I'm in WA7 tonight.

[speedfreak]

I've been told it should just be one run of cable from the cab to my house and thats how the repull will be done, so yep through the garden aswell this time. He got the power up by moving me up a tap at the cab though my upstream has gone from 42 to 38, no idea if thats ok or not but I guess it will be sorted with the repull. Dont know if you remember but the last repull did more harm than good, dropping my snr by a couple of db's

[Sephiroth]

When they do another re-pull, do get the power level checked again as you've been moved up to overcome some attenuation. DS should be between -3 dBmv & +6 dBmv; US should be between 35 dBmv and 50 dBmv. IMO 33 dBmv is OK (others disagree); Over 50 dBmv is usually OK but should be below 55 dBmv. I'm always suspicious of anything that has to push hard i.e. above 50 dBmv.

Upstream needs to be checked by refreshing the screen every 5 seconds to ensure it's stable within ½ dBmv.

Finally, there should be no uncorrectables after downloading data.

[speedfreak]

Exactly as otherwise he would be inundated with emails that he would never have time to read, the staff sort the wheat from the chaff and are then able to respond to emails that truly require attention.

This isn't true,check your sources lol ;)

Just an update and should be the last. I had the repull done last Wednesday, Tuesdays was cancelled due to the crew apparently ringing in sick :erm:

Anyway, this crew were great, no moaning about the garden etc like the guys who did the half repull in May. I told them what had happened and then they uncovered a grid in the street. In May they connected old to new cable :( worse still they had just cut the cable and joined it wrapping it in insulation tape, no gel pack used. Lo and behold we find a grid full of water with my cable sat in it (should have checked the grids when you said Seph, you were spot on) The guys that came last week were laughing at the last crews attempt which said it all to me. I really appreciated their honesty though and went off to work and left them to it. Came back home to a full repull and an extremely neat job through the garden. Top blokes and Ive asked this to be fed back to their manager. Ive now had two runs through the garden, both really neat so the stories you hear about messy installs dont seem to be the norm.

Since the full repull I still have the correctables climbing as they always have and now only get about 2 t3's per day. I've also had the firmware update AND my service now seems fine. I went on the ps3 and no lag at all, not tried downloading but Im not fussed about that, gaming is more my thing than piracy :D (got toy story 3 on disc for £1 so who needs the hassle of being caught lol) I even managed to kill pabs a few times so a definite improvement :p:

So as Im now happy with my service Im just going to ignore the codewords etc and see how I go, I dont think we will ever get to the bottom of them. I've closed the complaint down now and just need to send NB an email praising my contact at VM for sticking through all this and not fobbing me off. Theres no doubt whatsoever Id no longer be a VM customer if it wasnt for him so praise where praise is due.

Finally an ending to the story, didnt think Id ever get there! I know the codewords arent sorted and thats a shame, more to know whats causing them but as the line is now OK its time to enjoy it, watch out Pabs, Im coming to get you :D

down

Power Level
(dBmV) 1.78 1.68 1.34 2.12
RxMER
(dB) 36.39 35.97 35.97 36.84
Correctable
Codewords 12266111 19752829 19902292 15500238
Uncorrectable
Codewords 290 262 251 269

up

Mini-Slot Size 2 N/A N/A N/A
Power Level
(dBmV) 44.50

Thanks for listening!

[pabscars]

bring it on succa,

glad to hear your FINALLY sorted, looking forward to having my backside handed to me again like the other night lol

Might be on tonight but cant guarantee, as I,m supposed to be having a cod4 night with the guys on my xbox

[speedfreak]

bring it on succa,

glad to hear your FINALLY sorted, looking forward to having my backside handed to me again like the other night lol

Might be on tonight but cant guarantee, as I,m supposed to be having a cod4 night with the guys on my xbox

xbox?! what you doing on that thing,are you running scared :p: oh if i bring two down to you do you fancy fixing them, had enough of using them as doorstops now :D Im on tonight but never mind if you're not about, I'll go old skool and hit cod5


p.s thanks jo xxx ;)

[pabscars]

xbox?! what you doing on that thing,are you running scared :p: oh if i bring two down to you do you fancy fixing them, had enough of using them as doorstops now :D Im on tonight but never mind if you're not about, I'll go old skool and hit cod5


p.s thanks jo xxx ;)

Hay speedy, those few games were really laggy, obviously an american lobby, yes by all means bring your consoles down, you can service my boiler while your at it :D:D,

I still use my xbox a lot because Ive got a load of really sound guys that I play with on there regularly, who also have the same sick sense of humour I have :erm:

later dude, going for a quick blast on MW2 now on the ps3

[speedfreak]

Hay speedy, those few games were really laggy, obviously an american lobby, yes by all means bring your consoles down, you can service my boiler while your at it :D:D,

I still use my xbox a lot because Ive got a load of really sound guys that I play with on there regularly, who also have the same sick sense of humour I have :erm:

later dude, going for a quick blast on MW2 now on the ps3

yep it was American and 18 players in the lobby didnt help. I gave up in the end, no bugger would die! Yep like I said I'll give you're boiler a once over, then like a car mechanic I'll rub my chin and tell you its past it, its gonna cost ya :D I'll sort something out with you when I can make it down, thanks :)

[speedfreak]

Just a little update. Still have the correctables but everything has been great. Gaming is top notch and whats even better is torrents are now ok. I was downloading torrents before the 2nd repull and they were corrupt, I was getting CRC errors which after some googling is meant to be a faulty hard drive but ever since the repull all my downloads are spot on, even better they download at the speeds they should do! Only had 3 T3's since the repull.

Im now one happy VM customer and glad I stuck with it :) Huge thanks to M.V in the CEO's office

[pabscars]

Just a little update. Still have the correctables but everything has been great. Gaming is top notch and whats even better is torrents are now ok. I was downloading torrents before the 2nd repull and they were corrupt, I was getting CRC errors which after some googling is meant to be a faulty hard drive but ever since the repull all my downloads are spot on, even better they download at the speeds they should do! Only had 3 T3's since the repull.

Im now one happy VM customer and glad I stuck with it :) Huge thanks to M.V in the CEO's office

Glad to hear it speedy, fingers crossed it stays that way for you pal.

FYI my problems have still not gone away, however I have seen a slight improvement since vm switched off all the dodgy boxes in my area :D (nice one vm).

I still get the same lag spikes whilst gaming, slightly less frequent and severe I think but its hard to tell. According to our contact the upstream utilisation on my port is now good, yet running tests still show some upstream packet loss (up to 40%, see attachement).

This seemed to clear up after 7pm last night and wasn't too bad after that, but I,m running out of excuses on what to blame it on. I,m now starting to think its maybe an interference problem at my end.:confused:

Anyway still glad to here your sorted speedy and look forward to bumping into you on MW2 sometime :p:

[Sephiroth]

Best wishes, Speedie.

Meet you at the Tale of Spice in Runcorn soon!

[speedfreak]

Next time you're up at the Adlington one, let me know mate. You're quite the curry monster arent you, do you do tours of the uk sampling fine Indian cuisine? :) How did you get on with the netgear, was it any better? Thanks again for all your help seph, I wouldnt have stuck around for them to fix it if it wasn't for you.

Pabs, did you ever move the router away from all the other electrical stuff? If it was me Id plug straight in to the modem, forget the router and have the modem in the middle of the room on its own to test it. I'll be on this sunday/monday night, I'll come join you big boys and show you how its done, snipers only ;)

[pabscars]

Pabs, did you ever move the router away from all the other electrical stuff? If it was me Id plug straight in to the modem, forget the router and have the modem in the middle of the room on its own to test it. I'll be on this sunday/monday night, I'll come join you big boys and show you how its done, snipers only ;)

In a word no, historically whenever Ive bypassed the router its made no difference and has been the same on 4 different ones, but that doesnt mean I cant try again :), however I cant put the modem in the middle of the room because the length of cable prohibits this.

One thing that may be worth a mention is the fact that where the cable comes through the house brickwork, the white box is screwed just an inch above the radiator pipework, and behind this pipework runs an extension lead to power the phone on the other side of the living room.

Only problem is I cant eliminate this as a noise source as its the point of entry into the property.

[speedfreak]

In a word no, historically whenever Ive bypassed the router its made no difference and has been the same on 4 different ones, but that doesnt mean I cant try again :), however I cant put the modem in the middle of the room because the length of cable prohibits this.

One thing that may be worth a mention is the fact that where the cable comes through the house brickwork, the white box is screwed just an inch above the radiator pipework, and behind this pipework runs an extension lead to power the phone on the other side of the living room.

Only problem is I cant eliminate this as a noise source as its the point of entry into the property.

If you have a word with you know who he MAY offer to arrange to have the point of entry moved, he did offer me the same thing to rule things out, I think the normal charge would be £99, worth asking about mate if he can sort it. Im sure he would like to see you sorted, he does seem to care like that. I keep meaning to send the CEO an email about him praising how he handled it all but Im always too busy, I plan to sort it over the weekend as he deserves it.

After downloading various films I can confirm that the errors were indeed due to a bad line as they are now perfect,even though some techs said there was nothing was wrong with the line this proves otherwise. Im sure I remember you saying your equipment was near the tv etc so its worth looking in to, you obviously had a line fault but that may have been fixed with the upload congestion, could be your line is perfect but its probs at your end.

Anyhow, I'll be heading to you in Sept to see you work your magic on my 2 duff x boxes, would be cool to kick ya ass on a different console :D