markd1
18-02-2010, 22:28
Hi
New Virgin Customer here. Installed Tues.
The install guy did not run a cable from my home to the street. Instead jumped on my neighbours cable feed and split from his box into mine He was not impressed and nor was I when I found out.
They are coming back in 2 weeks.
My question: Will that have an impact on my speed as I have not seen anything higher than 10 and on average im getting 4. A bit frustrating.
Tech support after 8 i have noticed is terrible. get cut off or give really poor advice.
Heres hoping for faster speeds or I may as well downgrade to the 10mb service.
Thanks for any advice in advance.
Mark
---------- Post added at 22:28 ---------- Previous post was at 21:29 ----------
Just to add some more info
I am in the Morden Area , SM4 and my modem is a WebSTAR EPC2100R2.
I can get to its home page on 192.168.100.1 but when I click on the Logs tab I get this..
This feature is not enabled.
This feature has not been enabled in your cable modem.
Any ideas how to view the logs on this modem?
Thanks
Mark
New Virgin Customer here. Installed Tues.
The install guy did not run a cable from my home to the street. Instead jumped on my neighbours cable feed and split from his box into mine He was not impressed and nor was I when I found out.
They are coming back in 2 weeks.
My question: Will that have an impact on my speed as I have not seen anything higher than 10 and on average im getting 4. A bit frustrating.
Tech support after 8 i have noticed is terrible. get cut off or give really poor advice.
Heres hoping for faster speeds or I may as well downgrade to the 10mb service.
Thanks for any advice in advance.
Mark
---------- Post added at 22:28 ---------- Previous post was at 21:29 ----------
Just to add some more info
I am in the Morden Area , SM4 and my modem is a WebSTAR EPC2100R2.
I can get to its home page on 192.168.100.1 but when I click on the Logs tab I get this..
This feature is not enabled.
This feature has not been enabled in your cable modem.
Any ideas how to view the logs on this modem?
Thanks
Mark