affynity
07-02-2010, 17:42
I don't mind if workmen aren't cheerful. I only expect to have the job done well.
I had my Virgin Media services upgraded from M TV/Broadband to XL TV, L Broadband and L Phone and the first engineer has done a completely below-par job of it.
The second engineer who came to install the phone line said he wanted to call his manager and clarify that he wasn;t involved in the earlier installation.
Only today, in daylight have I seen why.
The actual switch hub is OUTSIDE of the residence. It has no form of protection from the elements or human/animal contact. It has bare, exposed wires and isn't even attached or vaguely close to the house's wall.
Basically it is a free floating mess that could be damaged or hijacked.
I tried the contact centre but they weren't helpful, or really that sympathetic. Considering I paid for the installation I'm sure it must fall under "product or service as described" as a major violation.
Have a look at the photos.
http://photos-e.ak.fbcdn.net/hphotos-ak-snc3/hs125.snc3/17234_315605946553_511126553_4666914_2863782_n.jpg
http://photos-a.ak.fbcdn.net/hphotos-ak-snc3/hs125.snc3/17234_315608041553_511126553_4666921_1668261_n.jpg
As you can see there is no garden, so why on Earth anybody would think this suffices is beyond me...
I had my Virgin Media services upgraded from M TV/Broadband to XL TV, L Broadband and L Phone and the first engineer has done a completely below-par job of it.
The second engineer who came to install the phone line said he wanted to call his manager and clarify that he wasn;t involved in the earlier installation.
Only today, in daylight have I seen why.
The actual switch hub is OUTSIDE of the residence. It has no form of protection from the elements or human/animal contact. It has bare, exposed wires and isn't even attached or vaguely close to the house's wall.
Basically it is a free floating mess that could be damaged or hijacked.
I tried the contact centre but they weren't helpful, or really that sympathetic. Considering I paid for the installation I'm sure it must fall under "product or service as described" as a major violation.
Have a look at the photos.
http://photos-e.ak.fbcdn.net/hphotos-ak-snc3/hs125.snc3/17234_315605946553_511126553_4666914_2863782_n.jpg
http://photos-a.ak.fbcdn.net/hphotos-ak-snc3/hs125.snc3/17234_315608041553_511126553_4666921_1668261_n.jpg
As you can see there is no garden, so why on Earth anybody would think this suffices is beyond me...