spankysmagicpian
05-02-2010, 21:51
I have been with NTL / Virgin for over 10 years now and it's suffered from very few problems over the years, in fact I could count on two hands the number of times there has been any problems...until now.
It has disconnected more times in the last few weeks than it ever has in a decade! I phoned Virgin this morning and they tried to throw me off the scent by asking if I had a wireless router (yes) and was it supplied by them (no) in which case it was my fault it was dropping. This is despite the fact that my setup is CM->Patch Cable->router->switch-> whole house. It's been like this since I got it.
Anyway - got home and it was still off. Made a brew, didn't restart CM and it sprung back into life 15 mins later before I had chance to unplug it.
I phoned them up again and I was told that when there is congestion on the network it disconnects it's self (this is the CM according to the helpdesk). IT can't have been from here as no one was in. He sent a new config and said it would be OK.
OK - 30 mins ago it's off again!?!?! Is this a new ploy by Virgin to cut down the network traffic? Anyone who is not using it gets cut off until the modem is rebooted?
I have had a look at the modem logs and it's always got the same entries in after it fails -
Fri Feb 05 21:19:39 2010 Critical (3) No Ranging Response received - T3 time-out
Fri Feb 05 21:20:24 2010 Critical (3) No Maintenance Broadcasts for Ranging opportunities received ...
Fri Feb 05 21:20:54 2010 Critical (3) DHCP WARNING - Non-critical field invalid in response.
Time Not Established Critical (3) DHCP WARNING - Non-critical field invalid in response.
and then the modem seems to get a new config file sent....which it already has!
Anyone any ideas before I ring them again and lambast them for the sudden bobbins service?
thanks
It has disconnected more times in the last few weeks than it ever has in a decade! I phoned Virgin this morning and they tried to throw me off the scent by asking if I had a wireless router (yes) and was it supplied by them (no) in which case it was my fault it was dropping. This is despite the fact that my setup is CM->Patch Cable->router->switch-> whole house. It's been like this since I got it.
Anyway - got home and it was still off. Made a brew, didn't restart CM and it sprung back into life 15 mins later before I had chance to unplug it.
I phoned them up again and I was told that when there is congestion on the network it disconnects it's self (this is the CM according to the helpdesk). IT can't have been from here as no one was in. He sent a new config and said it would be OK.
OK - 30 mins ago it's off again!?!?! Is this a new ploy by Virgin to cut down the network traffic? Anyone who is not using it gets cut off until the modem is rebooted?
I have had a look at the modem logs and it's always got the same entries in after it fails -
Fri Feb 05 21:19:39 2010 Critical (3) No Ranging Response received - T3 time-out
Fri Feb 05 21:20:24 2010 Critical (3) No Maintenance Broadcasts for Ranging opportunities received ...
Fri Feb 05 21:20:54 2010 Critical (3) DHCP WARNING - Non-critical field invalid in response.
Time Not Established Critical (3) DHCP WARNING - Non-critical field invalid in response.
and then the modem seems to get a new config file sent....which it already has!
Anyone any ideas before I ring them again and lambast them for the sudden bobbins service?
thanks