Modem Signal Help?

[Rowan]

Hi,

I've been getting problems with my Virgin Media 20meg Broadband.

It generally cuts off every now and again, shows the "Ready" light flashing and I need to power off and on to get it back and working, but even on that it sometimes doesnt seem like im getting the proper strength of the speed I should get.

I was told to check my modem levels and this is what I got:

Cable Modem Downstream Downstream Lock : Locked Downstream Channel Id : 82 Downstream Frequency : 307000000 Hz Downstream Modulation : QAM256 Downstream Symbol Rate : 6952 Ksym/sec Downstream Interleave Depth : taps12Increment17 Downstream Receive Power Level : 0.9 dBmV Downstream SNR : 40.1 dB
Cable Modem Upstream Upstream Lock : Locked Upstream Channel ID : 1 Upstream Frequency : 47400000 Hz Upstream Modulation : QAM16 Upstream Symbol Rate : 2560 Ksym/sec Upstream transmit Power Level : 57.0 dBmV Upstream Mini-Slot Size : 2
Is this normal or is this something that needs sorted??

If so how do I go about it?

Thanks,

Rowan88

[Peter_]

Upstream at 57 is rather high and probably needs a tech to adjust it.

[Rowan]

So what should the UP and DOWN levels be at?? Normally

[Peter_]

So what should the UP and DOWN levels be at?? Normally
Check the Sticky HERE (http://www.cableforum.co.uk/board/12/26006-cable-modem-signal-levels.html)

Your Downstream is spot on.

[Rowan]

It says that the Down level should be around 3.0, but mines is 0.9 so how can that be normal?

Also who would I contact to sort the upstream level? I mean VM Customer Services surely NOT! :(

[Peter_]

It says that the Down level should be around 3.0, but mines is 0.9 so how can that be normal?

Also who would I contact to sort the upstream level? I mean VM Customer Services surely NOT! :(
As near to Zero as possible is fine your Downstream is ok the are no issues there, just your Upstream, so a call to Tech Support is in order so you need to call 151 from a Virgin phone line or 0845 454 1111 from any other phone.

[Rowan]

So ill just phone and say hi I spoke to a technician the other day and he checked my upstream power level and said it was far too high and thats why my modem disconnects now and again, so I need someone to lower it?

Do they do the level stuff over the phone or does someone need to come to the house?

[Peter_]

So ill just phone and say hi I spoke to a technician the other day and he checked my upstream power level and said it was far too high and thats why my modem disconnects now and again, so I need someone to lower it?

Do they do the level stuff over the phone or does someone need to come to the house?
They will connect remotely and run some diagnostics over the phone and decide on what course of action to take.