Virgin refusing to fix a street cab [Archive]

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frabe

19-01-2010, 19:47

sollp

19-01-2010, 20:12

Anyone know if their legally allowed to do that? a small street cab has a missing cover so all the cables are exposed, i've contacted VM who said they were aware of the issue and that the techs don't know how to fix it, that was about 2 months ago and its still not repaired.

I have also reported this to my local authorty because it poses a health a safety risk, unfortunatly they dont care

They haven't refused anything according to what you have said.

Where abouts is the offending cabinet?

Ring this number: 08708883116 and report exactly where the location of the cabinet is.

Down the Pub

19-01-2010, 20:21

I have also reported this to my local authorty because it poses a health a safety risk, unfortunatly they dont care

not until something happens or somebody gets hurt. then they'll change their tone.

They haven't refused anything according to what you have said.

get a new cover/door simples. i honestly think it's not rocket science - although they seem to be making it out to be.

sollp

19-01-2010, 20:25

not until something happens or somebody gets hurt. then they'll change their tone.

get a new cover/door simples. i honestly think it's not rocket science - although they seem to be making it out to be.

Unfortunately it isn't as straight forward as that, alot of the cabinets out there are years old and are obselete, so even a simple door/lid/hindge can mean a complete new cabinet being fitted at quite an expense.
Spares are held but like any spares these dwindle over the years so the OP needs to report again.

Maybe someone who works for VM in the area he lives could help??

DES_1001

19-01-2010, 20:28

Report it to your local council as a health and safety risk.

broadbandking

19-01-2010, 21:11

Report it to your local council as a health and safety risk.

He already has.

frabe

20-01-2010, 02:15

They haven't refused anything according to what you have said.

Where abouts is the offending cabinet?

Ring this number: 08708883116 and report exactly where the location of the cabinet is.

its on brunswick street in swansea, ill try that number tomorrow

their saying they don't know how to fix it and left it at that, indicating their refusing to fix it because their making no effort to do so

this problem has also meant that my broadband is off more than its on, the weired thing is TV and interactive services aren't effected.

The cab in question isn't one of the big double door cabs, its the small one with a single lid

Ignitionnet

20-01-2010, 08:53

this problem has also meant that my broadband is off more than its on, the weired thing is TV and interactive services aren't effected.

If interactive works while internet doesn't the cabinet isn't the problem. Of little use to you with the cabinet getting fixed but for the Internet issue you're barking up the wrong tree blaming it.

Ta.

punky

20-01-2010, 09:10

frabe

20-01-2010, 11:53

If interactive works while internet doesn't the cabinet isn't the problem. Of little use to you with the cabinet getting fixed but for the Internet issue you're barking up the wrong tree blaming it.

Ta.

seems strange that everyone connected to that cab is having exactly the same problems and it started after the panel went missing :confused:

Chris

20-01-2010, 11:57

It's what those in the industry call a 'coincidence'. Trust Broadbandings on this, he is quite the expert when it comes to cable infrastructure (though I can't believe I'm inflating his ego by saying so :erm: :D ).

There are other things that can go wrong with the network that would affect all subscribers in a given area and you should raise it as a fault *without* confusing things for yourself by trying to tie it up with the cabinet door. Let the techs do what the techs do. Besides, if you get someone out to fix your broadband, and they see the busted door for themselves, they may then do something about it.

Ignitionnet

20-01-2010, 12:51

seems strange that everyone connected to that cab is having exactly the same problems and it started after the panel went missing :confused:

Your interactive goes down exactly the same cable and in some cases uses exactly the same equipment all the way through as the broadband service. If the disturbance is the cause of the internet problems it should be affecting the broadband too.

The only major difference is that the broadband may go to a different bit of kit in Virgin which the set top boxes absolutely will not go to, ever. Does seem unlikely though that a fault in a cabinet would break internet but not interactive.

Would be worth you posting the usual power levels and modem logs to check please. http://192.168.100.1

---------- Post added at 12:51 ---------- Previous post was at 12:50 ----------

It's what those in the industry call a 'coincidence'. Trust Broadbandings on this, he is quite the expert when it comes to cable infrastructure (though I can't believe I'm inflating his ego by saying so :erm: :D ).

I'm actually far from an expert, as I'm reminded when I speak to experts! My ego can't inflate any more, I'm already unbearable :D

sollp

20-01-2010, 20:15

I keep reporting my open cabinet which has been open for probably almost a year now. They keep ignoring me.

I will try the number but i'm not holding my breath. Its nothing new: http://www.cableforum.co.uk/board/10/11077-street-furniture.html

If your in London, then unfortunately the amount of cabs without doors is massive, they get replaced then ripped off either by the locals,Installers,service or the local scrap metal merchants.

frabe

20-01-2010, 20:16

just got in from work, sync and ready were locked on but i had no internet access

Downstream Lock : Locked
Downstream Channel Id : 139
Downstream Frequency : 323000000 Hz
Downstream Modulation : QAM256
Downstream Symbol Rate : 6952 Ksym/sec
Downstream Interleave Depth : taps12Increment17
Downstream Receive Power Level : 0.1 dBmV
Downstream SNR : 38.7 dB
Wed Jan 20 20:05:33 2010 Wed Jan 20 20:05:33 2010 Information (7) Downstream sync ok
Wed Jan 20 20:05:33 2010 Wed Jan 20 20:05:33 2010 Information (7) locked and synced to rescue CMTS...all is well!
Wed Jan 20 20:05:33 2010 Wed Jan 20 20:05:33 2010 Information (7) Downstream sync ok
Wed Jan 20 20:05:33 2010 Wed Jan 20 20:05:33 2010 Critical (3) SYNC Timing Synchronization failure - Loss of Sync
Wed Jan 20 20:05:33 2010 Wed Jan 20 20:05:33 2010 Information (7) Downstream sync failed
Wed Jan 20 20:05:32 2010 Wed Jan 20 20:05:32 2010 Information (7) Downstream sync ok
Wed Jan 20 20:05:32 2010 Wed Jan 20 20:05:32 2010 Information (7) locked and synced to rescue CMTS...all is well!
Wed Jan 20 20:05:32 2010 Wed Jan 20 20:05:32 2010 Information (7) Downstream sync ok
Wed Jan 20 20:05:31 2010 Wed Jan 20 20:05:31 2010 Critical (3) SYNC Timing Synchronization failure - Loss of Sync
Wed Jan 20 20:05:31 2010 Wed Jan 20 20:05:31 2010 Information (7) Downstream sync failed
Wed Jan 20 19:50:03 2010 Wed Jan 20 19:50:03 2010 Information (7) Downstream sync ok
Wed Jan 20 19:50:03 2010 Wed Jan 20 19:50:03 2010 Information (7) locked and synced to rescue CMTS...all is well!
Wed Jan 20 19:50:03 2010 Wed Jan 20 19:50:03 2010 Information (7) Downstream sync ok
Wed Jan 20 19:50:02 2010 Wed Jan 20 19:50:02 2010 Critical (3) SYNC Timing Synchronization failure - Loss of Sync
Wed Jan 20 19:50:02 2010 Wed Jan 20 19:50:02 2010 Information (7) Downstream sync failed
Wed Jan 20 19:49:13 2010 Wed Jan 20 19:49:13 2010 Information (7) Downstream sync ok
Wed Jan 20 19:49:13 2010 Wed Jan 20 19:49:13 2010 Information (7) locked and synced to rescue CMTS...all is well!
Wed Jan 20 19:49:13 2010 Wed Jan 20 19:49:13 2010 Information (7) Downstream sync ok
Wed Jan 20 19:49:13 2010 Wed Jan 20 19:49:13 2010 Critical (3) SYNC Timing Synchronization failure - Loss of Sync
Wed Jan 20 19:49:13 2010 Wed Jan 20 19:49:13 2010 Information (7) Downstream sync failed
Wed Jan 20 19:49:12 2010 Wed Jan 20 19:49:12 2010 Information (7) Downstream sync ok
Wed Jan 20 19:49:12 2010 Wed Jan 20 19:49:12 2010 Information (7) locked and synced to rescue CMTS...all is well!
Wed Jan 20 19:49:12 2010 Wed Jan 20 19:49:12 2010 Information (7) Downstream sync ok
Wed Jan 20 19:49:11 2010 Wed Jan 20 19:49:11 2010 Critical (3) SYNC Timing Synchronization failure - Loss of Sync
Wed Jan 20 19:49:11 2010 Wed Jan 20 19:49:11 2010 Information (7) Downstream sync failed
Wed Jan 20 19:48:53 2010 Wed Jan 20 19:48:53 2010 Information (7) Downstream sync ok
Wed Jan 20 19:48:53 2010 Wed Jan 20 19:48:53 2010 Information (7) locked and synced to rescue CMTS...all is well!
Wed Jan 20 19:48:53 2010 Wed Jan 20 19:48:53 2010 Information (7) Downstream sync ok
Wed Jan 20 19:48:53 2010 Wed Jan 20 19:48:53 2010 Critical (3) SYNC Timing Synchronization failure - Loss of Sync
Wed Jan 20 19:48:53 2010 Wed Jan 20 19:48:53 2010 Information (7) Downstream sync failed
Wed Jan 20 19:48:53 2010 Wed Jan 20 19:48:53 2010 Information (7) Downstream sync ok
Wed Jan 20 19:48:53 2010 Wed Jan 20 19:48:53 2010 Information (7) locked and synced to rescue CMTS...all is well!

rebooted the modem

Downstream Lock : Locked
Downstream Channel Id : 136
Downstream Frequency : 299000000 Hz
Downstream Modulation : QAM256
Downstream Symbol Rate : 6952 Ksym/sec
Downstream Interleave Depth : taps12Increment17
Downstream Receive Power Level : 0.2 dBmV
Downstream SNR : 38.4 dB

Wed Jan 20 20:09:49 2010 Wed Jan 20 20:09:49 2010 Information (7) The s/w filename specified in the config file is the same as ...
Wed Jan 20 20:09:49 2010 Wed Jan 20 20:09:49 2010 Information (7) A software upgrade filename was specified in the config file.
Wed Jan 20 20:09:48 2010 Wed Jan 20 20:09:48 2010 Information (7) Authorized
Wed Jan 20 20:09:48 2010 Wed Jan 20 20:09:48 2010 Information (7) Registration complete!
Wed Jan 20 20:09:48 2010 Wed Jan 20 20:09:48 2010 Information (7) We registered with a DOCSIS 1.1 config file!
Wed Jan 20 20:09:48 2010 Wed Jan 20 20:09:48 2010 Information (7) Received a REG-RSP message from the CMTS...
Wed Jan 20 20:09:48 2010 Wed Jan 20 20:09:48 2010 Information (7) Sending a REG-REQ to the CMTS...
Wed Jan 20 20:09:48 2010 Wed Jan 20 20:09:48 2010 Information (7) CableModem SNMP configure complete
Wed Jan 20 20:09:48 2010 Wed Jan 20 20:09:48 2010 Information (7) IP init completed ok
Wed Jan 20 20:09:48 2010 Wed Jan 20 20:09:48 2010 Information (7) CableModem TFTP init ok
Wed Jan 20 20:09:48 2010 Wed Jan 20 20:09:48 2010 Information (7) CableModem DHCP client init ok
Wed Jan 20 20:09:48 2010 Wed Jan 20 20:09:48 2010 Critical (3) DHCP WARNING - Non-critical field invalid in response.
Wed Jan 20 20:09:43 2010 Wed Jan 20 20:09:43 2010 Information (7) MAP w/initial maintenance region received
Wed Jan 20 20:09:42 2010 Wed Jan 20 20:09:42 2010 Critical (3) No Ranging Response received - T3 time-out
Wed Jan 20 20:09:42 2010 Wed Jan 20 20:09:42 2010 Information (7) MAP w/initial maintenance region received
Wed Jan 20 20:09:41 2010 Wed Jan 20 20:09:41 2010 Information (7) Downstream sync ok
Wed Jan 20 20:09:41 2010 Wed Jan 20 20:09:41 2010 Information (7) Beginning initial ranging...
Wed Jan 20 20:09:41 2010 Wed Jan 20 20:09:41 2010 Information (7) downstream time sync acquired...
Wed Jan 20 20:09:41 2010 Wed Jan 20 20:09:41 2010 Information (7) Downstream sync ok
Wed Jan 20 20:09:40 2010 Wed Jan 20 20:09:40 2010 Information (7) starting ds time sync acquisition...
Wed Jan 20 20:09:38 2010 Wed Jan 20 20:09:38 2010 Information (7) MAP w/initial maintenance region received
Wed Jan 20 20:09:35 2010 Wed Jan 20 20:09:35 2010 Critical (3) No Ranging Response received - T3 time-out
Wed Jan 20 20:09:35 2010 Wed Jan 20 20:09:35 2010 Information (7) MAP w/initial maintenance region received
Wed Jan 20 20:09:34 2010 Wed Jan 20 20:09:34 2010 Information (7) Downstream sync ok
Wed Jan 20 20:09:34 2010 Wed Jan 20 20:09:34 2010 Information (7) Beginning initial ranging...
Wed Jan 20 20:09:34 2010 Wed Jan 20 20:09:34 2010 Information (7) downstream time sync acquired...
Wed Jan 20 20:09:34 2010 Wed Jan 20 20:09:34 2010 Information (7) Downstream sync ok
Wed Jan 20 20:09:33 2010 Wed Jan 20 20:09:33 2010 Information (7) starting ds time sync acquisition...
Wed Jan 20 20:09:32 2010 Wed Jan 20 20:09:32 2010 Information (7) Locked on the downstream. Waiting for UCDs...
Wed Jan 20 20:09:32 2010 Wed Jan 20 20:09:32 2010 Information (7) Downstream lock ok
Wed Jan 20 20:09:31 2010 Wed Jan 20 20:09:31 2010 Information (7) DS channel override in cfg file, re-scanning downstream
Wed Jan 20 20:09:31 2010 Wed Jan 20 20:09:31 2010 Information (7) IP init completed ok

im online but i have no idea how long it'll last, it could stay on all night or randomly go off every 5 minutes, its been many years since i worked in ntl: TSB but from what i can see power levels are fine, its also very rare for the ready light be locked on, most of the time its flashing but i still have internet access, it is locked on at the moment

UPDATE - connection just went off for a bit, its back on now but the ready light is flashing

Wed Jan 20 21:45:39 2010 Wed Jan 20 21:45:39 2010 Information (7) DCC arrive new
Wed Jan 20 21:45:39 2010 Wed Jan 20 21:45:39 2010 Information (7) Locked on the downstream. Waiting for UCDs...
Wed Jan 20 21:45:39 2010 Wed Jan 20 21:45:39 2010 Information (7) Downstream lock ok
Wed Jan 20 21:45:39 2010 Wed Jan 20 21:45:39 2010 Information (7) DCC depart old
Wed Jan 20 21:45:39 2010 Wed Jan 20 21:45:39 2010 Information (7) Received DCC-REQ message...
Wed Jan 20 21:45:33 2010 Wed Jan 20 21:45:33 2010 Information (7) The s/w filename specified in the config file is the same as ...
Wed Jan 20 21:45:33 2010 Wed Jan 20 21:45:33 2010 Information (7) A software upgrade filename was specified in the config file.
Wed Jan 20 21:45:33 2010 Wed Jan 20 21:45:33 2010 Information (7) Authorized
Wed Jan 20 21:45:33 2010 Wed Jan 20 21:45:33 2010 Information (7) Registration complete!
Wed Jan 20 21:45:33 2010 Wed Jan 20 21:45:33 2010 Information (7) We registered with a DOCSIS 1.1 config file!
Wed Jan 20 21:45:33 2010 Wed Jan 20 21:45:33 2010 Information (7) Received a REG-RSP message from the CMTS...
Wed Jan 20 21:45:33 2010 Wed Jan 20 21:45:33 2010 Information (7) Sending a REG-REQ to the CMTS...
Wed Jan 20 21:45:33 2010 Wed Jan 20 21:45:33 2010 Information (7) CableModem SNMP configure complete
Wed Jan 20 21:45:33 2010 Wed Jan 20 21:45:33 2010 Information (7) IP init completed ok
Wed Jan 20 21:45:33 2010 Wed Jan 20 21:45:33 2010 Information (7) CableModem TFTP init ok
Wed Jan 20 21:45:33 2010 Wed Jan 20 21:45:33 2010 Information (7) CableModem DHCP client init ok
Wed Jan 20 21:45:33 2010 Wed Jan 20 21:45:33 2010 Critical (3) DHCP WARNING - Non-critical field invalid in response.
Wed Jan 20 21:45:25 2010 Wed Jan 20 21:45:25 2010 Information (7) MAP w/initial maintenance region received
Wed Jan 20 21:45:24 2010 Wed Jan 20 21:45:24 2010 Critical (3) No Ranging Response received - T3 time-out
Wed Jan 20 21:45:24 2010 Wed Jan 20 21:45:24 2010 Information (7) MAP w/initial maintenance region received
Wed Jan 20 21:45:23 2010 Wed Jan 20 21:45:23 2010 Information (7) Downstream sync ok
Wed Jan 20 21:45:23 2010 Wed Jan 20 21:45:23 2010 Information (7) Beginning initial ranging...
Wed Jan 20 21:45:23 2010 Wed Jan 20 21:45:23 2010 Information (7) downstream time sync acquired...
Wed Jan 20 21:45:23 2010 Wed Jan 20 21:45:23 2010 Information (7) Downstream sync ok
Wed Jan 20 21:45:22 2010 Wed Jan 20 21:45:22 2010 Information (7) starting ds time sync acquisition...
Wed Jan 20 21:45:21 2010 Wed Jan 20 21:45:21 2010 Information (7) MAP w/initial maintenance region received
Wed Jan 20 21:45:19 2010 Wed Jan 20 21:45:19 2010 Critical (3) No Ranging Response received - T3 time-out
Wed Jan 20 21:45:18 2010 Wed Jan 20 21:45:18 2010 Information (7) MAP w/initial maintenance region received
Wed Jan 20 21:45:18 2010 Wed Jan 20 21:45:18 2010 Information (7) Downstream sync ok
Wed Jan 20 21:45:18 2010 Wed Jan 20 21:45:18 2010 Information (7) Beginning initial ranging...
Wed Jan 20 21:45:18 2010 Wed Jan 20 21:45:18 2010 Information (7) downstream time sync acquired...
Wed Jan 20 21:45:18 2010 Wed Jan 20 21:45:18 2010 Information (7) Downstream sync ok

Down the Pub

20-01-2010, 20:18

If your in London, then unfortunately the amount of cabs without doors is massive, they get replaced then ripped off either by the locals,Installers,service or the local scrap metal merchants.

thought most of them now were of a heavey duty grp design?

sollp

20-01-2010, 20:27

thought most of them now were of a heavey duty grp design?

Not sure of the exact design but the alot seem to be missing or hanging off, i know they get reported,replaced, broken again or go missing again. The heavier, well more metal to melt.

frabe

20-01-2010, 22:24

just got in from work, sync and ready were locked on but i had no internet access

rebooted the modem

im online but i have no idea how long it'll last, it could stay on all night or randomly go off every 5 minutes, its been many years since i worked in ntl: TSB but from what i can see power levels are fine, its also very rare for the ready light be locked on, most of the time its flashing but i still have internet access, it is locked on at the moment

UPDATE - connection just went off for a bit, its back on now but the ready light is flashing

lost connection again, rebooted and ready light is locked on now

Wed Jan 20 22:21:45 2010 Wed Jan 20 22:21:45 2010 Information (7) BPI restart completed.
Wed Jan 20 22:21:45 2010 Wed Jan 20 22:21:45 2010 Warning (5) TEK Invalid - Invalid Key Sequence Number
Wed Jan 20 22:21:45 2010 Wed Jan 20 22:21:45 2010 Information (7) BPI restart completed.
Wed Jan 20 22:21:43 2010 Wed Jan 20 22:21:43 2010 Critical (3) Started Unicast Maintenance Ranging - No Response received - ...
Wed Jan 20 22:21:32 2010 Wed Jan 20 22:21:32 2010 Warning (5) TEK Invalid - Invalid Key Sequence Number
Wed Jan 20 22:21:31 2010 Wed Jan 20 22:21:31 2010 Critical (3) Started Unicast Maintenance Ranging - No Response received - ...
Wed Jan 20 22:21:18 2010 Wed Jan 20 22:21:18 2010 Information (7) BPI restart completed.
Wed Jan 20 22:21:13 2010 Wed Jan 20 22:21:13 2010 Critical (3) Started Unicast Maintenance Ranging - No Response received - ...
Wed Jan 20 22:21:05 2010 Wed Jan 20 22:21:05 2010 Warning (5) TEK Invalid - Invalid Key Sequence Number
Wed Jan 20 22:13:40 2010 Wed Jan 20 22:13:40 2010 Information (7) Downstream sync ok
Wed Jan 20 22:13:40 2010 Wed Jan 20 22:13:40 2010 Information (7) locked and synced to rescue CMTS...all is well!
Wed Jan 20 22:13:40 2010 Wed Jan 20 22:13:40 2010 Information (7) Downstream sync ok
Wed Jan 20 22:13:40 2010 Wed Jan 20 22:13:40 2010 Critical (3) SYNC Timing Synchronization failure - Loss of Sync
Wed Jan 20 22:13:40 2010 Wed Jan 20 22:13:40 2010 Information (7) Downstream sync failed
Wed Jan 20 22:13:39 2010 Wed Jan 20 22:13:39 2010 Information (7) Downstream sync ok
Wed Jan 20 22:13:39 2010 Wed Jan 20 22:13:39 2010 Information (7) locked and synced to rescue CMTS...all is well!
Wed Jan 20 22:13:39 2010 Wed Jan 20 22:13:39 2010 Information (7) Downstream sync ok
Wed Jan 20 22:13:39 2010 Wed Jan 20 22:13:39 2010 Critical (3) SYNC Timing Synchronization failure - Loss of Sync
Wed Jan 20 22:13:39 2010 Wed Jan 20 22:13:39 2010 Information (7) Downstream sync failed
Wed Jan 20 22:03:32 2010 Wed Jan 20 22:03:32 2010 Information (7) BPI restart completed.
Wed Jan 20 22:03:22 2010 Wed Jan 20 22:03:22 2010 Warning (5) TEK Invalid - Invalid Key Sequence Number
Wed Jan 20 22:00:19 2010 Wed Jan 20 22:00:19 2010 Information (7) Downstream sync ok
Wed Jan 20 22:00:19 2010 Wed Jan 20 22:00:19 2010 Information (7) locked and synced to rescue CMTS...all is well!
Wed Jan 20 22:00:19 2010 Wed Jan 20 22:00:19 2010 Information (7) Downstream sync ok
Wed Jan 20 22:00:19 2010 Wed Jan 20 22:00:19 2010 Critical (3) SYNC Timing Synchronization failure - Loss of Sync
Wed Jan 20 22:00:19 2010 Wed Jan 20 22:00:19 2010 Information (7) Downstream sync failed
Wed Jan 20 22:00:19 2010 Wed Jan 20 22:00:19 2010 Information (7) Downstream sync ok
Wed Jan 20 22:00:19 2010 Wed Jan 20 22:00:19 2010 Information (7) locked and synced to rescue CMTS...all is well!
Wed Jan 20 22:00:19 2010 Wed Jan 20 22:00:19 2010 Information (7) Downstream sync ok
Wed Jan 20 22:00:18 2010 Wed Jan 20 22:00:18 2010 Critical (3) SYNC Timing Synchronization failure - Loss of Sync
Wed Jan 20 22:00:18 2010 Wed Jan 20 22:00:18 2010 Information (7) Downstream sync failed
Wed Jan 20 21:58:46 2010 Wed Jan 20 21:58:46 2010 Critical (3) Started Unicast Maintenance Ranging - No Response received - ...