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Yanni_Deppp
16-01-2010, 18:57
Hey guys,



I have noticed many users (a handful at least) from the LS6 Leeds area commenting on these forums alone, so I thought I would generate a thread to get the problems I and many other are experiencing some exposure because they sure as hell need sorting out.



Essentially the problem appears to be overcrowed UBR resulting in packet loss, rediculous ping and jitter for us all. I don't think this is acceptable as in conjunction with frequent speed drops I am in simple terms...paying for a sub standard service. I have read the Terms and Conditions, and in all honesty I am highly considering getting out of this contract and opting to go with Sky or 02 or an ISP that at least has a bit more credibility than Virgin...regardless of the price I may have to pay. I can't stand this anymore.



Anyway, long story short here are some stats taken from 3am this morning. I will post more up shortly in following posts:



PATHPING:



Tracing route to www.bbc.net.uk [212.58.253.67]
over a maximum of 30 hops:
0 SolidSteel [xxx.xxx.x.xxx]
1 10.147.212.1
2 leed-core-1a-ge-300-1427.network.virginmedia.net [80.0.54.209]
3 lee-bb-a-as9-0.network.virginmedia.net [213.105.175.65]
4 nth-bb-b-as2-0.network.virginmedia.net [62.253.185.101]
5 tele-ic-1-as0-0.network.virginmedia.net [62.253.184.2]
6 pos6-1.rt0.thdo.bbc.co.uk [212.58.239.237]
7 212.58.238.129
8 te12-1.hsw0.cwwtf.bbc.co.uk [212.58.239.222]
9 www-vip.cwwtf.bbc.co.uk [212.58.253.67]

Computing statistics for 225 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 SolidSteel [xxx.xxx.x.xxx]
4/ 100 = 4% |
1 --- 100/ 100 =100% 96/ 100 = 96% 10.147.212.1
0/ 100 = 0% |
2 75ms 9/ 100 = 9% 5/ 100 = 5% leed-core-1a-ge-300-1427.network.v
irginmedia.net [80.0.54.209]
0/ 100 = 0% |
3 69ms 6/ 100 = 6% 2/ 100 = 2% lee-bb-a-as9-0.network.virginmedia
.net [213.105.175.65]
0/ 100 = 0% |
4 86ms 7/ 100 = 7% 3/ 100 = 3% nth-bb-b-as2-0.network.virginmedia
.net [62.253.185.101]
0/ 100 = 0% |
5 81ms 9/ 100 = 9% 5/ 100 = 5% tele-ic-1-as0-0.network.virginmedi
a.net [62.253.184.2]
0/ 100 = 0% |
6 90ms 4/ 100 = 4% 0/ 100 = 0% pos6-1.rt0.thdo.bbc.co.uk [212.58.
239.237]
2/ 100 = 2% |
7 89ms 6/ 100 = 6% 0/ 100 = 0% 212.58.238.129
2/ 100 = 2% |
8 85ms 8/ 100 = 8% 0/ 100 = 0% te12-1.hsw0.cwwtf.bbc.co.uk [212.5
8.239.222]
4/ 100 = 4% |
9 81ms 12/ 100 = 12% 0/ 100 = 0% www-vip.cwwtf.bbc.co.uk [212.58.25
3.67]

Trace complete.



TRACERT:



Tracing route to www.bbc.net.uk [212.58.253.67]
over a maximum of 30 hops:

1 111 ms 8 ms 73 ms 10.147.212.1
2 57 ms 11 ms 8 ms leed-core-1a-ge-300-1427.network.virginmedia.net
[80.0.54.209]
3 192 ms 59 ms 46 ms lee-bb-a-as9-0.network.virginmedia.net [213.105.
175.65]
4 73 ms 139 ms 20 ms nth-bb-b-as2-0.network.virginmedia.net [62.253.1
85.101]
5 99 ms 35 ms 24 ms tele-ic-1-as0-0.network.virginmedia.net [62.253.
184.2]
6 99 ms 181 ms 102 ms pos6-1.rt0.thdo.bbc.co.uk [212.58.239.237]
7 185 ms 93 ms 52 ms 212.58.238.129
8 84 ms 35 ms 28 ms te12-1.hsw0.cwwtf.bbc.co.uk [212.58.239.222]
9 123 ms 30 ms 64 ms www-vip.cwwtf.bbc.co.uk [212.58.253.67]



MODEM INFO:


Cable Modem Information
Cable Modem : Euro-DOCSIS 1.0/1.1/2.0 Compliant
MAC Address : xx:xx:xx:xx:xx:xx
Serial Number : xxxxxxxxxxxx
Boot Code Version : 1.1.2c
Software Version : 2.111.1002
Hardware Version : 1.9



Cable Modem Status
Item
Status
Comments
Acquire a Downstream Channel
298750000 Hz
Locked
Connectivity State
OK
Operational
Boot State
OK
Operational



DOWNSTREAM INFO:


Downstream Lock : Locked
Downstream Channel Id : 36
Downstream Frequency : 298750000 Hz
Downstream Modulation : QAM256
Downstream Symbol Rate : 6952 Ksym/sec
Downstream Interleave Depth : taps12Increment17
Downstream Receive Power Level : 0.0 dBmV
Downstream SNR : 42.5 dB



UPSTREAM INFO:


Upstream Lock : Locked
Upstream Channel ID : 1
Upstream Frequency : 45800000 Hz
Upstream Modulation : QAM16
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 47.5 dBmV
Upstream Mini-Slot Size : 2



I believe my ubr details are:



Client Host Name: cpc3-seac19-2-0-cust348.7-2.cable.virginmedia.com



Any information on the specifics of my problems would be greatly appreciated. I have a sufficient knowledge of IT, but getting this deep into details starts to give me a headache.



Many thanks.



x

---------- Post added at 18:57 ---------- Previous post was at 18:56 ----------

Todays Results:



PingTest (http://www.pingtest.net/result/8003216.png) and Speedtest (http://www.speedtest.net/result/684457539.png)



Pingtest is lousy, but better than what I have been getting in the past.



Speedtest appears to report a good speed... bit of a weak upload however?



Not really sure as to the extent of their reliability, thought I would include them anyway though.



PATHPING:



Tracing route to www.bbc.net.uk [212.58.251.195]
over a maximum of 30 hops:
0 SolidSteel [xxx.xxx.x.xxx]
1 10.147.212.1
2 leed-core-1a-ge-300-1426.network.virginmedia.net [80.0.54.205]
3 lee-bb-a-as9-0.network.virginmedia.net [213.105.175.65]
4 nth-bb-b-as2-0.network.virginmedia.net [62.253.185.101]
5 tele-ic-1-as0-0.network.virginmedia.net [62.253.184.2]
6 * * pos6-1.rt0.thdo.bbc.co.uk [212.58.239.237]
7 212.58.238.129
8 212.58.239.58
9 www-vip.telhc.bbc.co.uk [212.58.251.195]

Computing statistics for 225 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 SolidSteel [xxx.xxx.x.xxx]
6/ 100 = 6% |
1 --- 100/ 100 =100% 94/ 100 = 94% 10.147.212.1
0/ 100 = 0% |
2 58ms 9/ 100 = 9% 3/ 100 = 3% leed-core-1a-ge-300-1426.network.v
irginmedia.net [80.0.54.205]
0/ 100 = 0% |
3 59ms 11/ 100 = 11% 5/ 100 = 5% lee-bb-a-as9-0.network.virginmedia
.net [213.105.175.65]
0/ 100 = 0% |
4 65ms 16/ 100 = 16% 10/ 100 = 10% nth-bb-b-as2-0.network.virginmedia
.net [62.253.185.101]
0/ 100 = 0% |
5 63ms 6/ 100 = 6% 0/ 100 = 0% tele-ic-1-as0-0.network.virginmedi
a.net [62.253.184.2]
3/ 100 = 3% |
6 67ms 16/ 100 = 16% 7/ 100 = 7% pos6-1.rt0.thdo.bbc.co.uk [212.58.
239.237]
0/ 100 = 0% |
7 69ms 14/ 100 = 14% 5/ 100 = 5% 212.58.238.129
0/ 100 = 0% |
8 78ms 9/ 100 = 9% 0/ 100 = 0% 212.58.239.58
4/ 100 = 4% |
9 64ms 13/ 100 = 13% 0/ 100 = 0% www-vip.telhc.bbc.co.uk [212.58.25
1.195]

Trace complete.



TRACERT:



Tracing route to www.bbc.net.uk [212.58.253.67]
over a maximum of 30 hops:

1 41 ms 79 ms 57 ms 10.147.212.1
2 9 ms 11 ms 53 ms leed-core-1a-ge-300-1427.network.virginmedia.net
[80.0.54.209]
3 40 ms 41 ms 72 ms lee-bb-a-as9-0.network.virginmedia.net [213.105.
175.65]
4 53 ms * 44 ms nth-bb-b-as2-0.network.virginmedia.net [62.253.1
85.101]
5 49 ms 66 ms 82 ms tele-ic-1-as0-0.network.virginmedia.net [62.253.
184.2]
6 * 36 ms * pos6-1.rt0.thdo.bbc.co.uk [212.58.239.237]
7 46 ms 172 ms * 212.58.238.129
8 36 ms 219 ms 105 ms te12-1.hsw0.cwwtf.bbc.co.uk [212.58.239.222]
9 * 55 ms 32 ms www-vip.cwwtf.bbc.co.uk [212.58.253.67]

Trace complete.







Cheers. x
Sephiroth
16-01-2010, 20:09
Your modem stats are fine. Looking at the pathping, I'd say that the UBR at Seacroft was not responding adequately. I can't say whether there was any maintenance going on or fault, but the oing times down the track emanate from delay at the UBR.

IMO, that is.
Digital Fanatic
17-01-2010, 01:20
Hey guys,



I have noticed many users (a handful at least) from the LS6 Leeds area commenting on these forums alone, so I thought I would generate a thread to get the problems I and many other are experiencing some exposure because they sure as hell need sorting out.



Essentially the problem appears to be overcrowed UBR resulting in packet loss, rediculous ping and jitter for us all. I don't think this is acceptable as in conjunction with frequent speed drops I am in simple terms...paying for a sub standard service. I have read the Terms and Conditions, and in all honesty I am highly considering getting out of this contract and opting to go with Sky or 02 or an ISP that at least has a bit more credibility than Virgin...regardless of the price I may have to pay. I can't stand this anymore.



Anyway, long story short here are some stats taken from 3am this morning. I will post more up shortly in following posts:



PATHPING:



Tracing route to www.bbc.net.uk [212.58.253.67]
over a maximum of 30 hops:
0 SolidSteel [xxx.xxx.x.xxx]
1 10.147.212.1
2 leed-core-1a-ge-300-1427.network.virginmedia.net [80.0.54.209]
3 lee-bb-a-as9-0.network.virginmedia.net [213.105.175.65]
4 nth-bb-b-as2-0.network.virginmedia.net [62.253.185.101]
5 tele-ic-1-as0-0.network.virginmedia.net [62.253.184.2]
6 pos6-1.rt0.thdo.bbc.co.uk [212.58.239.237]
7 212.58.238.129
8 te12-1.hsw0.cwwtf.bbc.co.uk [212.58.239.222]
9 www-vip.cwwtf.bbc.co.uk [212.58.253.67]

Computing statistics for 225 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 SolidSteel [xxx.xxx.x.xxx]
4/ 100 = 4% |
1 --- 100/ 100 =100% 96/ 100 = 96% 10.147.212.1
0/ 100 = 0% |
2 75ms 9/ 100 = 9% 5/ 100 = 5% leed-core-1a-ge-300-1427.network.v
irginmedia.net [80.0.54.209]
0/ 100 = 0% |
3 69ms 6/ 100 = 6% 2/ 100 = 2% lee-bb-a-as9-0.network.virginmedia
.net [213.105.175.65]
0/ 100 = 0% |
4 86ms 7/ 100 = 7% 3/ 100 = 3% nth-bb-b-as2-0.network.virginmedia
.net [62.253.185.101]
0/ 100 = 0% |
5 81ms 9/ 100 = 9% 5/ 100 = 5% tele-ic-1-as0-0.network.virginmedi
a.net [62.253.184.2]
0/ 100 = 0% |
6 90ms 4/ 100 = 4% 0/ 100 = 0% pos6-1.rt0.thdo.bbc.co.uk [212.58.
239.237]
2/ 100 = 2% |
7 89ms 6/ 100 = 6% 0/ 100 = 0% 212.58.238.129
2/ 100 = 2% |
8 85ms 8/ 100 = 8% 0/ 100 = 0% te12-1.hsw0.cwwtf.bbc.co.uk [212.5
8.239.222]
4/ 100 = 4% |
9 81ms 12/ 100 = 12% 0/ 100 = 0% www-vip.cwwtf.bbc.co.uk [212.58.25
3.67]

Trace complete.



TRACERT:



Tracing route to www.bbc.net.uk [212.58.253.67]
over a maximum of 30 hops:

1 111 ms 8 ms 73 ms 10.147.212.1
2 57 ms 11 ms 8 ms leed-core-1a-ge-300-1427.network.virginmedia.net
[80.0.54.209]
3 192 ms 59 ms 46 ms lee-bb-a-as9-0.network.virginmedia.net [213.105.
175.65]
4 73 ms 139 ms 20 ms nth-bb-b-as2-0.network.virginmedia.net [62.253.1
85.101]
5 99 ms 35 ms 24 ms tele-ic-1-as0-0.network.virginmedia.net [62.253.
184.2]
6 99 ms 181 ms 102 ms pos6-1.rt0.thdo.bbc.co.uk [212.58.239.237]
7 185 ms 93 ms 52 ms 212.58.238.129
8 84 ms 35 ms 28 ms te12-1.hsw0.cwwtf.bbc.co.uk [212.58.239.222]
9 123 ms 30 ms 64 ms www-vip.cwwtf.bbc.co.uk [212.58.253.67]



MODEM INFO:


Cable Modem Information
Cable Modem : Euro-DOCSIS 1.0/1.1/2.0 Compliant
MAC Address : xx:xx:xx:xx:xx:xx
Serial Number : xxxxxxxxxxxx
Boot Code Version : 1.1.2c
Software Version : 2.111.1002
Hardware Version : 1.9



Cable Modem Status
Item
Status
Comments
Acquire a Downstream Channel
298750000 Hz
Locked
Connectivity State
OK
Operational
Boot State
OK
Operational



DOWNSTREAM INFO:


Downstream Lock : Locked
Downstream Channel Id : 36
Downstream Frequency : 298750000 Hz
Downstream Modulation : QAM256
Downstream Symbol Rate : 6952 Ksym/sec
Downstream Interleave Depth : taps12Increment17
Downstream Receive Power Level : 0.0 dBmV
Downstream SNR : 42.5 dB



UPSTREAM INFO:


Upstream Lock : Locked
Upstream Channel ID : 1
Upstream Frequency : 45800000 Hz
Upstream Modulation : QAM16
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 47.5 dBmV
Upstream Mini-Slot Size : 2



I believe my ubr details are:



Client Host Name: cpc3-seac19-2-0-cust348.7-2.cable.virginmedia.com



Any information on the specifics of my problems would be greatly appreciated. I have a sufficient knowledge of IT, but getting this deep into details starts to give me a headache.



Many thanks.



x

---------- Post added at 18:57 ---------- Previous post was at 18:56 ----------

Todays Results:



PingTest (http://www.pingtest.net/result/8003216.png) and Speedtest (http://www.speedtest.net/result/684457539.png)



Pingtest is lousy, but better than what I have been getting in the past.



Speedtest appears to report a good speed... bit of a weak upload however?



Not really sure as to the extent of their reliability, thought I would include them anyway though.



PATHPING:



Tracing route to www.bbc.net.uk [212.58.251.195]
over a maximum of 30 hops:
0 SolidSteel [xxx.xxx.x.xxx]
1 10.147.212.1
2 leed-core-1a-ge-300-1426.network.virginmedia.net [80.0.54.205]
3 lee-bb-a-as9-0.network.virginmedia.net [213.105.175.65]
4 nth-bb-b-as2-0.network.virginmedia.net [62.253.185.101]
5 tele-ic-1-as0-0.network.virginmedia.net [62.253.184.2]
6 * * pos6-1.rt0.thdo.bbc.co.uk [212.58.239.237]
7 212.58.238.129
8 212.58.239.58
9 www-vip.telhc.bbc.co.uk [212.58.251.195]

Computing statistics for 225 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 SolidSteel [xxx.xxx.x.xxx]
6/ 100 = 6% |
1 --- 100/ 100 =100% 94/ 100 = 94% 10.147.212.1
0/ 100 = 0% |
2 58ms 9/ 100 = 9% 3/ 100 = 3% leed-core-1a-ge-300-1426.network.v
irginmedia.net [80.0.54.205]
0/ 100 = 0% |
3 59ms 11/ 100 = 11% 5/ 100 = 5% lee-bb-a-as9-0.network.virginmedia
.net [213.105.175.65]
0/ 100 = 0% |
4 65ms 16/ 100 = 16% 10/ 100 = 10% nth-bb-b-as2-0.network.virginmedia
.net [62.253.185.101]
0/ 100 = 0% |
5 63ms 6/ 100 = 6% 0/ 100 = 0% tele-ic-1-as0-0.network.virginmedi
a.net [62.253.184.2]
3/ 100 = 3% |
6 67ms 16/ 100 = 16% 7/ 100 = 7% pos6-1.rt0.thdo.bbc.co.uk [212.58.
239.237]
0/ 100 = 0% |
7 69ms 14/ 100 = 14% 5/ 100 = 5% 212.58.238.129
0/ 100 = 0% |
8 78ms 9/ 100 = 9% 0/ 100 = 0% 212.58.239.58
4/ 100 = 4% |
9 64ms 13/ 100 = 13% 0/ 100 = 0% www-vip.telhc.bbc.co.uk [212.58.25
1.195]

Trace complete.



TRACERT:



Tracing route to www.bbc.net.uk [212.58.253.67]
over a maximum of 30 hops:

1 41 ms 79 ms 57 ms 10.147.212.1
2 9 ms 11 ms 53 ms leed-core-1a-ge-300-1427.network.virginmedia.net
[80.0.54.209]
3 40 ms 41 ms 72 ms lee-bb-a-as9-0.network.virginmedia.net [213.105.
175.65]
4 53 ms * 44 ms nth-bb-b-as2-0.network.virginmedia.net [62.253.1
85.101]
5 49 ms 66 ms 82 ms tele-ic-1-as0-0.network.virginmedia.net [62.253.
184.2]
6 * 36 ms * pos6-1.rt0.thdo.bbc.co.uk [212.58.239.237]
7 46 ms 172 ms * 212.58.238.129
8 36 ms 219 ms 105 ms te12-1.hsw0.cwwtf.bbc.co.uk [212.58.239.222]
9 * 55 ms 32 ms www-vip.cwwtf.bbc.co.uk [212.58.253.67]

Trace complete.







Cheers. x

Hi and :welcome: to the forum!

Can I suggest you post on our Newsgroups for this issue? The guys on there are very helpful and will be able to see what's going on for you.

Click Me! for newsgroups set up (http://www.virginmedia.com/myvirginmedia/newsgroups/setting-up.php)

The one you want is virginmedia.support.broadband.cable

Thanks!

P.S. post back on here and let us know how you get on :)
Yanni_Deppp
18-01-2010, 12:09
Signed up yesterday, nothing to report as yet. Will keep you posted! x
Digital Fanatic
18-01-2010, 12:17
Signed up yesterday, nothing to report as yet. Will keep you posted! x

Hi,

Yeah, just noticed your post on there... the guys will get back to you today (usually within 4 hours) they monitor the group from 8am-10pm.

:)
Yanni_Deppp
18-01-2010, 13:31
Okie doke! Well I posted at midnight last night, so nothing will have been looked at until this morning at best. Will be sure to tell you as soon as I get a reply. x
Digital Fanatic
18-01-2010, 15:37
You have a reply.....


Hi Yanni Depp,

I have checked the network and can see that there is an upstream issue
that has been passed to our network teams to resolve. It is currently
with our Planning team who will be scheduling the necessary upgrades to
resolve this issue as soon as possible. The reference for this is
F001133633.


--

Kind Regards
Lee Grant
Virgin Media Technical Support
http://status2.virginmedia.com/
Please bottom-post when responding to aid viewing for all readers, thank
you.
Sephiroth
18-01-2010, 16:01
Yanni

You've been assigned the LS6 fault reference number that goes back to November 2009.

You will need to maintain pressure on VM (like an e-mail to their CEO asking if he knows about what's going on in Leeds and whether he can move to resolve this unacceptable do nothing period).

Cheers
Yanni_Deppp
18-01-2010, 19:30
Hey guys,

Yeah I have just read that reply; have only just returned from University. I did message drwhofan on the other forum earlier to discuss the CEO matter as he seems to have make progress through this approach.

I have the appropriate details and have a fair idea of what I am going to say based on feedback from drwhofan... what seems to have provided the correct leverage etc.

Do you think it is worth replying on the newsgroup again before I take matter to the CEO?

Cheers x
Sephiroth
18-01-2010, 19:44
Yanni - yes keep faith with the newsgroup. You have to keep at it, IMO.
sollp
18-01-2010, 19:56
Yanni

You've been assigned the LS6 fault reference number that goes back to November 2009.

You will need to maintain pressure on VM (like an e-mail to their CEO asking if he knows about what's going on in Leeds and whether he can move to resolve this unacceptable do nothing period).

Cheers

I was thinking the same about it being an old Fault Number, money, money will they spend it is it planned??
Yanni_Deppp
18-01-2010, 20:04
Aye aye Cpt. To the newsgroup!! lol x
Digital Fanatic
19-01-2010, 17:39
Hey guys,

Yeah I have just read that reply; have only just returned from University. I did message drwhofan on the other forum earlier to discuss the CEO matter as he seems to have make progress through this approach.

I have the appropriate details and have a fair idea of what I am going to say based on feedback from drwhofan... what seems to have provided the correct leverage etc.

Do you think it is worth replying on the newsgroup again before I take matter to the CEO?

Cheers x

Yeah, keep in contact with the 2nd line guys on the Newsgroups... if you feel you are not getting anywhere then it's up to you what you do after that... HTH
Yanni_Deppp
19-01-2010, 18:20
>> Hello Lee,
>>
>> Thank you for the fast reply. It is appreciated. Just curious... do you
>> have any idea of when some action might actually take place. That
>> reference dates back to November 2009 and I have seen little improvement
>> since.
>>
>> x
>
> Hi Yanni Depp,
> At this time it is with our planning team to investigate upgrade
> options.
>
>
> --
> Kind Regards
> Pubert Butcher
> Virgin Media Technical Support
> http://status2.virginmedia.com/
> Please bottom-post when responding to aid viewing for all readers, thank
> you.

---------------------------------------------------

This is like working my way backward through a game of Chinese whispers. Pathetic.

x
Ignitionnet
19-01-2010, 18:56
They are just telling you what they know. Some upgrades are relatively easy, others are more complicated and others still may be both of the above but more serious and a higher priority. They can only tell you what planning tell them :(
Yanni_Deppp
19-01-2010, 19:28
Yeah and then planning will no doubt tell me that they can only tell me what someone else has told them...
Yanni_Deppp
23-01-2010, 16:34
Newsgroups are leading me on like a wild goose chase to be honest, have emailed the CEO, Neil Berkett. Will keep you all informed.

Yanni x

---------- Post added at 16:34 ---------- Previous post was at 16:05 ----------

Subject: Re: Please Help
Date: Sat, 23 Jan 2010 16:15:15 +0000
From: Neil.Berkett@virginmedia.co.uk
To: xxxxxxxxxxx@hotmail.co.uk

I'm sorry that you have been experiencing ongoing service issues. I will ask my office to help.

---------------------

Anyone else think that this is a little disapointing? x
Ignitionnet
23-01-2010, 17:09
Not really. He's the CEO of a multi-billion dollar company. For him to start running with a technical support issue would be quite inappropriate and a very bad use of his time, no offence intended to yourself!

Don't take it personally - he has referred you to his office who are a high level of support and can usually get things moving. You've reached the right people.

This said they cannot perform miracles. If work is planned they can keep you informed of progress and poke the right people however if there aren't a sea of complaints in the area you may have to accept that other areas might have a higher priority - whether you choose to accept that or not is of course entirely up to you and if you aren't happy with it you can take your business elsewhere.

It is not totally uncommon for faults like this to take a couple of months or more to resolve by the way - if the load is so high in the area that capacity will just get eaten up and you'll be back where you started straight away they will look into longer term solutions.
Yanni_Deppp
23-01-2010, 18:10
To my surprise I have almost instantly received a phone call from a member of Neils office. Things seem to be on the up.

Definitely the correct path to take. x