Next to no upload on 50Mb

[Rogg]

Heya, just wondering if anyone can help me out.

Living in a student house now for 5 months or so, do a lot of gaming and downloading so we went for the 50Mb package. Worked fine for the first 4 months or so but a few weeks before christmas we had a couple of days where the connection went down for a couple of hours at a time, and ever since then we have had virtualy no upload speed.

From what I've read here, speed test sites aren't the best indicator, but I'm getting:

15.42Mbps Download
0.04Mbps Upload
10ms Ping

From the Modem Config:

Frequency 434250000 442250000 450250000 458250000
Lock Status
(QAM Lock/FEC Sync/MPEG Lock) Y/Y/Y Y/Y/Y Y/Y/Y Y/Y/Y
Channel Id 197 198 199 200
Modulation 64QAM 64QAM 64QAM 64QAM
Symbol Rate
(Msym/sec) 6.952 6.952 6.952 6.952
Interleave Depth I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17
Power Level
(dBmV) 15.07 15.72 16.30 16.20
RxMER
(dB) 35.92 36.12 36.12 36.12
Correctable
Codewords 0 0 0 0
Uncorrectable
Codewords 237 244 245 238

and

Channel Type 1.0 N/A N/A N/A
Channel ID 4 N/A N/A N/A
Frequency
(Hz) 47400000 N/A N/A N/A
Ranging Status Success N/A N/A N/A
Modulation 16QAM N/A N/A N/A
Symbol Rate
(KSym/sec) 2560 N/A N/A N/A
Mini-Slot Size 2 N/A N/A N/A
Power Level
(dBmV) 28.46 N/A N/A N/A
T1 Timeouts 0
T2 Timeouts 0 0 0 0
T3 Timeouts 279 0 0 0
T4 Timeouts 1 0 0 0

Also, in the events log, getting a lot of:

Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=00:22:68:f0:32:47;CMTS-MAC=00:30:b8:d1:5a:c0;CM-QOS=1.1;CM-VER=3.0;

and

No Ranging Response received - T3 time-out;CM-MAC=00:22:68:f0:32:47;CMTS-MAC=00:30:b8:d1:5a:c0;CM-QOS=1.1;CM-VER=3.0;

We have tried calling tech support but as we have no landline we are paying £1 a minute or more on mobiles to be told to restart the router, which obviously isn't working.

If anyone has any ideas what's going wrong that would be great. It's pretty much unusable at the moment for anything other than browsing.

[Peter_]

Your Downstream at 16 is way to high and your Upstream at 28 is way to low so you need and engineer visit.

Now you have 2 options you can wait until Monday after 0800 and call the 50Mb support line number 0800 052 0431

Or you can try the Newsgroups

How to use Newsgroups click http://www.virginmedia.com/help/cable/newsgroups/using-outlook-express.php#posting

the one you need is virginmedia.support.broadband.cable

http://www.virginmedia.com/myvirginmedia/newsgroups/

[Sephiroth]

Just about everything's wrong with your stats!

Downstream power: (dBmV) 15.07 15.72 16.30 16.20

That level is exceedingly high. Not just too high. I don't know if they've always been like this - might be interesting to know. But instability arises with such hig dowstream power (should be less than 6 dBmv).

Upstream power: (dBmV) 28.46

This is exceedingly low. It should be above 34 dBmv. If it wasn't for the 279 T3 timeouts it might be possible to argue that you are so close to the street box that you're getting loads of power (that needs attenuating) and the UBR needs only to command 28.6 dBmv. It might be interesting to know how far you are from the street box.

But you do have problems that need attention. For fastest handling post the stats on the support newsgroup, who are 2nd line support techs and will respond quickly to you. If you're on Vista or Windows 7, you would use Windows Live Mail (a standard part of your system).


You'd click the "Newsgroups" link at the bottom of the screen and then Tools/Accounts then Add/Newsgroup Account.


Give your Display Name (like Rogg), your e-mail address then your server address for the newsgroup which is "news.virginmedia.com".


You'll then be able (via the Newsgroups menu item) to select the Virgin media icon on the left of a search panel, click on "All" and wait a few minutes till

it's finished listing thousands of newsgroups.


Scroll down to "Virginmedia.support.broadband.cable" and double click it.


And you're there. You can post your stuff.


Do please keep us informed.