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alanh
08-01-2010, 07:58
Had engineer out on 31 December, morning appointment, turned up at 4pm after 4 calls, and annouced that needed a cable pull and that someone would be out to see to it within 2 days, later told that no one would be out on 7tth and offered half price line rental for month, then get told yesterday that no one would be out to see to this now till 15th, not a very good service at all
Digital Fanatic
08-01-2010, 09:54
Had engineer out on 31 December, morning appointment, turned up at 4pm after 4 calls, and annouced that needed a cable pull and that someone would be out to see to it within 2 days, later told that no one would be out on 7tth and offered half price line rental for month, then get told yesterday that no one would be out to see to this now till 15th, not a very good service at all

Are you in an area that is affected by severe weather?
alanh
08-01-2010, 10:03
Yes, but the point I was trying to make is that after being really late for the original appointment i was promised a "fix within 2 days but now going to be 16 days
Digital Fanatic
08-01-2010, 10:27
Yes, but the point I was trying to make is that after being really late for the original appointment i was promised a "fix within 2 days but now going to be 16 days

Tech shouldn't have said that to you.. it was New Years Eve! The re-pull would have been booked in. re-pulls usually take a couple of weeks to source as it's a 2 man job... now you've been delayed because of the weather.

Hope it gets sorted soon for you.
alanh
08-01-2010, 10:57
And this is the second repull in the last 3 years and took 2 months last time
alanh
20-01-2010, 09:56
Well had repull and didn't fix problem , so had engineer return yesterday (019/01/10) who promptly said, problem with the exeternal wiring to the building, so now have to wait yet another week (next appointment 27/01/10) really good service??????
calmpitbull
22-01-2010, 22:46
oh dear thats bad :(
Digital Fanatic
23-01-2010, 19:58
Well had repull and didn't fix problem , so had engineer return yesterday (019/01/10) who promptly said, problem with the exeternal wiring to the building, so now have to wait yet another week (next appointment 27/01/10) really good service??????

Sorry to hear that alanh... make sure you speak to Customer Care once it's finally fixed to get a credit for loss of service.