Slow browsing and intermittent disconnects

[Steve42]

Having problems where page sometimes takes a while to load or loads a bit then stops. Also sometimes stops completely and needs a modem reboot. It started a couple of days ago and at the time the TV service was also jerky and breaking up but this seems OK now. I'm running a Webstar modem at 10mb. Some info below - apologies for the format!
Any help/advice much appreciated.

Steve.




Downstream Status Operational
Channel ID 4
Downstream Frequency 331250000 Hz
Modulation QAM256
Bit Rate 10240000 bps
Power Level 10.78 dBmV
Signal to Noise Ratio 32 dB

Upstream Status Operational
Channel ID 4
Upstream Frequency 25800000 Hz
Bit Rate 512000 bps
Power Level 35.50 dBmV



Tracing route to www.bbc.net.uk [212.58.251.195]
over a maximum of 30 hops:
0 HOME270209 [62.30.36.40]
1 10.120.0.1
2 osr01wiga-v15.network.virginmedia.net [62.30.253.65]
3 osr01pres-tenge71.network.virginmedia.net [62.30.253.21]
4 pres-core-1a-ge-010-0.network.virginmedia.net [80.0.160.69]
5 * * lee-bb-a-xe-603-0.network.virginmedia.net [213.105.175.17
3]
6 * bre-bb-b-as2-0.network.virginmedia.net [213.105.175.26]
7 bre-bb-a-ae0-0.network.virginmedia.net [213.105.174.225]
8 gfd-bb-b-as1-0.network.virginmedia.net [212.43.163.105]
9 redb-ic-1-as0-0.network.virginmedia.net [62.253.185.78]
10 212.58.239.249
11 * 212.58.238.149
12 212.58.239.62
13 www-vip.telhc.bbc.co.uk [212.58.251.195]

Computing statistics for 325 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 HOME270209 [62.30.36.40]
1/ 100 = 1% |
1 --- 100/ 100 =100% 99/ 100 = 99% 10.120.0.1
0/ 100 = 0% |
2 9ms 1/ 100 = 1% 0/ 100 = 0% osr01wiga-v15.network.virginmedia.
net [62.30.253.65]
0/ 100 = 0% |
3 8ms 6/ 100 = 6% 5/ 100 = 5% osr01pres-tenge71.network.virginme
dia.net [62.30.253.21]
0/ 100 = 0% |
4 7ms 1/ 100 = 1% 0/ 100 = 0% pres-core-1a-ge-010-0.network.virg
inmedia.net [80.0.160.69]
1/ 100 = 1% |
5 13ms 4/ 100 = 4% 2/ 100 = 2% lee-bb-a-xe-603-0.network.virginme
dia.net [213.105.175.173]
0/ 100 = 0% |
6 16ms 6/ 100 = 6% 4/ 100 = 4% bre-bb-b-as2-0.network.virginmedia
.net [213.105.175.26]
0/ 100 = 0% |
7 18ms 2/ 100 = 2% 0/ 100 = 0% bre-bb-a-ae0-0.network.virginmedia
.net [213.105.174.225]
1/ 100 = 1% |
8 18ms 3/ 100 = 3% 0/ 100 = 0% gfd-bb-b-as1-0.network.virginmedia
.net [212.43.163.105]
1/ 100 = 1% |
9 17ms 4/ 100 = 4% 0/ 100 = 0% redb-ic-1-as0-0.network.virginmedi
a.net [62.253.185.78]
1/ 100 = 1% |
10 26ms 5/ 100 = 5% 0/ 100 = 0% 212.58.239.249
0/ 100 = 0% |
11 19ms 7/ 100 = 7% 2/ 100 = 2% 212.58.238.149
0/ 100 = 0% |
12 21ms 8/ 100 = 8% 3/ 100 = 3% 212.58.239.62
0/ 100 = 0% |
13 20ms 5/ 100 = 5% 0/ 100 = 0% www-vip.telhc.bbc.co.uk [212.58.25
1.195]

Trace complete.




2009-12-27 08:01:10 information Got a map with the new UCD change count, and changed upstream parms 2009-12-27 08:01:10 information Got a map with the new UCD change count, and changed upstream parms 2009-12-27 07:59:07 information Got a map with the new UCD change count, and changed upstream parms 2009-12-27 07:59:07 information Got a map with the new UCD change count, and changed upstream parms 2009-12-27 07:57:59 information Got a map with the new UCD change count, and changed upstream parms 2009-12-27 07:57:59 information Got a map with the new UCD change count, and changed upstream parms 2009-12-27 07:57:32 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out 2009-12-27 07:56:53 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out 2009-12-27 07:55:14 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out 2009-12-27 07:52:37 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out 2009-12-27 07:49:20 information Got a map with the new UCD change count, and changed upstream parms 2009-12-27 07:49:20 information Got a map with the new UCD change count, and changed upstream parms 2009-12-27 07:47:23 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out 2009-12-27 07:38:52 information Got a map with the new UCD change count, and changed upstream parms 2009-12-27 07:38:52 information Got a map with the new UCD change count, and changed upstream parms 2009-12-27 07:34:39 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out 2009-12-27 07:33:05 information Got a map with the new UCD change count, and changed upstream parms 2009-12-27 07:33:05 information Got a map with the new UCD change count, and changed upstream parms

[Ignitionnet]

You may well have some other issues there but your modem is drifting in frequency. This is easy enough to fix.

Go to http://192.168.100.1/gscan.htm

Where you see frequency, it currently says 331250000 enter 331000000 and reboot the modem. After it's rebooted go to http://192.168.100.1/gscan.htm again and make sure it's at 331000000 still.

You should probably consider getting another modem anyway, which Virgin will send you for free.

[Steve42]

Wow, Quick reply and great advice Broadbandings - seems to have done the trick!
How do I get a new modem - ring 151 and just ask?
Is the WebSTAR DPX100 no good then?

Thanks again.

Steve.

[Peter_]

Wow, Quick reply and great advice Broadbandings - seems to have done the trick!
How do I get a new modem - ring 151 and just ask?
Is the WebSTAR DPX100 no good then?

Thanks again.

Steve.
A Frequency fix for Scientific Atlanta DPX100 modems

Click the link and you will get a popup telling you " set successfully"
Close the message box and your modem will reboot and lock on to the correct frequency, this should help until your new modem turns up.

http://192.168.100.1/gscan.cgi?freq=0

-------------------------

You need to get that modem replaced as they should be swapped out on sight as the frequency has a tendency to drift as with yours.

You need to call Tech Support which is open 24/7 on 151 from your Virgin Media Phone.

It's absolutely free.

Or call 0845 454 1111 from any other phone line.

[Steve42]

OK and thanks for the help once again.

Just rang 151 and they were very helpful and will replace the modem. They also gave me a £5 refund for loss of service even though I didn't actually complain about it!

I've never rung the 151 service before so maybe I was lucky but I was certainly impressed with the Indian lady I spoke to (who spoke perfect English I might add)!

This forum is quite impressive too ;)

[Peter_]

OK and thanks for the help once again.

Just rang 151 and they were very helpful and will replace the modem. They also gave me a £5 refund for loss of service even though I didn't actually complain about it!

I've never rung the 151 service before so maybe I was lucky but I was certainly impressed with the Indian lady I spoke to (who spoke perfect English I might add)!

This forum is quite impressive too ;)
You will find more people on here than most of the similar forums.;)