50MB Problems

[st1992]

Had a upgrade from 20mb to 50mb last wendesday.

2 hours after the engineer left it stopped working and has been on and off since. Been on the phone multiple times to virgin and have been told different problems each time. The 1st time, it was a problem with the UBR and they had to reconnect us. The 2nd time, it was a problem with our line and they sent a engineer out. When he arrived he didn't even check the modem, just our V+ box. Then 2 other engineers arrived and he left saying it was a issue with our road.

After calling today they said it was a problem with our power levels and a engineer has to come out. Since then the internet has came on full speed and they contacted us saying the engineer had been cancelled. I just want someone to check my power levels to see if they look okay.

Downstream:
http://i46.tinypic.com/23rx01g.jpg

Upstream:
http://i46.tinypic.com/2wqgapw.jpg

Here are also some error messages from the event log:

Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out

SYNC Timing Synchronization failure - Loss of Sync

No Ranging Response received - T3 time-out

Thanks in advance

Oh also i am in the RG30 area if thats any help.

[Peter_]

All fine and you can check here http://www.cableforum.co.uk/board/34896851-post3.html

[st1992]

thanks moldova, appreciated.

what about the event logs??

[Peter_]

thanks moldova, appreciated.

what about the event logs??
Below is my standard answer regarding logs, and if your connection fine then do not worry about them.
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Be careful of reading modem logs, because what happens when you reboot your modem is that every single update for that modem is received at the same time giving you those worrying logs.

Virgin also disable most of the updates as they are not required so making it look even worse.

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In case you require any help 50Mb support line number 0800 052 0431