View Full Version : Intermittant Net Problems in Swansea this evening
Welshchris
02-12-2009, 21:30
For the past 10-15 mins my connection has been up and down, first i couldnt get access at all unless i used the VM proxy then i couldnt get any connection even with the proxy and now i have access but its very sluggish.
Anyone else having any probs?
Whatever Virgin has been doing the last 4 weeks...., I don't like it.
mojo8472
02-12-2009, 22:21
On 50Mb and only getting 13 at the moment. Constant dropouts every hour or so. In the SA2 area.
On 50Mb and only getting 13 at the moment. Constant dropouts every hour or so. In the SA2 area.
Call tomorrow morning after 0800 50Mb support line number 0800 052 0431
mcfc2134
02-12-2009, 22:22
Up and down again in Derby in the past hour. Was off yesterday and seems the server status ticket is still valid.....wonder what the problem is. Seems it may be a bit more widespread than just us?
Same in SA1 but also been over the past week up and down
Welshchris
02-12-2009, 23:08
im in SA1 myself. I have reported it on newsgroups see what they come up with.
Up and down again in Derby in the past hour. Was off yesterday and seems the server status ticket is still valid.....wonder what the problem is. Seems it may be a bit more widespread than just us?
Not related to any fault in Swansea.;)
pabscars
03-12-2009, 07:46
I noticed I seemed to be getting a shocking connection last night, trying my ps3 and on occasions it was returning a DNS server problem, when trying to connect to game servers and trying to get in a game was murder.
One of my friends who has the XL package in manchester said his connection had been off for 6 hours that day, which makes me think VM may have been doing some major work on the network.
Ive tried wired direct to the modem but it was just the same, fingers crossed all will be back to normal soon
Welshchris
03-12-2009, 10:15
According to the newsgroups there was a major outage that caused routing issues last night and this was proberbly the issue.
pabscars
03-12-2009, 10:46
According to the newsgroups there was a major outage that caused routing issues last night and this was proberbly the issue.
I had a feeling it was something pretty major, have they said if the issues have been sorted.
Welshchris
03-12-2009, 12:54
they said it would be done by midday but still affecting some areas and still slow connection here in Swansea.
pabscars
03-12-2009, 16:02
they said it would be done by midday but still affecting some areas and still slow connection here in Swansea.
Ok cheers Chris fingers crossed you get your issues sorted
mojo8472
03-12-2009, 16:55
Just got off the phone with the helpline. The guy said the servers in my area (SA2, Swansea) are overloaded and there's no fix in sight for a couple of months.
Totally unacceptable
Welshchris
03-12-2009, 19:58
Its gone again!!!.....
2 mins ago it died. cant get on without proxy
---------- Post added at 19:55 ---------- Previous post was at 19:55 ----------
Just got off the phone with the helpline. The guy said the servers in my area (SA2, Swansea) are overloaded and there's no fix in sight for a couple of months.
Totally unacceptable
go on the newsgroups and ask they will be able to give u further info.
---------- Post added at 19:58 ---------- Previous post was at 19:55 ----------
Not related to any fault in Swansea.;)
according to second line support it was all part of the same issue. A Widespread national routing problem.
JayGreeny
03-12-2009, 20:01
I'm also having intermittent connection issues in SA1, along with that though, my connection has been a tenth of what it should be for a few days now. On the 10meg service, and with only my pc connected I can get a meg when lucky, which isn't the times i'm usually home and wanting to watch. If the router is on the network all devices (wii, pc and phone) get half a meg each.
Is it going to be worth ringing virgin to find out why I'm getting such horrible speeds?
Welshchris
03-12-2009, 20:06
easier to post ur modem power levels on here and also report it on the newsgroup. If theres a problem on the newsgroup then with powerlevels they will arrange an engineer visit.
If u ring now u will get through to India. Which part of SA1 u in
JayGreeny
03-12-2009, 20:15
I'm near Bryn Mill/Uplands part of SA1
Could virgin be throttling me from the internet for using torrent? I've not done much torrenting, a few different ubuntu isos when it was updated recently and such, all outside the traffic shaping times, but mostly I've been downloading large data sets from biological data sites during the day, which i think may have triggered it a couple of times, but surley that should still give me two meg?
Anyway, here's the data you requested, i think.
Cable Modem Downstream
Downstream Lock : Locked
Downstream Channel Id : 136
Downstream Frequency : 299000000 Hz
Downstream Modulation : QAM256
Downstream Symbol Rate : 5360.537 Ksym/sec
Downstream Interleave Depth : taps8Increment16
Downstream Receive Power Level : -1.4 dBmV
Downstream SNR : 39.3 dB
Cable Modem Upstream
Upstream Lock : Locked
Upstream Channel ID : 2
Upstream Frequency : 47400000 Hz
Upstream Modulation : QAM16
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 50.3 dBmV
Upstream Mini-Slot Size : 2
P.S. Which newsgroup?
Welshchris
03-12-2009, 20:42
i used to live in Brynmill myself and that area is known for oversubscription due to students downloading films etc.
Also u appear to be on the new BSR equipment. If u have been STM'd u would get around 2.5mb down on 10mb.
Virginmedia.support.broadband.cable is the one u need to post to
JayGreeny
03-12-2009, 21:06
I did notice a drop in the consistency of the speed at the end of October, which was the end of the 4 week waiting period for activations for most of the students coming back around the end of september, but nothing like i'm getting atm. The speed has been, until very recently, good.
-----
Watching my new newsreader update at half a meg brings me back to the days when me and my brother convinced mum to get Pipex 512 ADSL, as long as we shelled out for the network stuff to share it... sharing half a meg was okay then...
mojo8472
03-12-2009, 22:15
In the same boat here. Living in Uplands on a 50Mb line which is currently doing 13Mb all day long. Dropouts every now and again.
When I spoke to the support line, the guy said they would have to upgrade the Swansea equipment before any improvement in speed. Said it could be upto a few months wait :S
Welshchris
03-12-2009, 22:33
Mojo i think u need to speak to someone in second line support on the newsgroups.
I cant imagine the BSR in Swansea getting so overcrowded in the 5 months or so its been in thats affecting people so badly.
mojo8472
03-12-2009, 22:43
Already posted to the v.s.b.cable group
news://news.virginmedia.com:119/1xSRm.42536$3O3.31579@newsfe29.ams2
Being investigated by network teams apparently.
JayGreeny
04-12-2009, 06:30
Strangely, after posting here and on the newsgroup, my connection again dropped at about 5:30am (don't ask) and now most speedtest sites are reporting >8meg again.
Problem solved maybe?
Welshchris
04-12-2009, 07:56
Apparently from what im reading theres a problem on the BSR in swansea with high upstream utilization atm.
JayGreeny
04-12-2009, 08:28
How high is high? Enough to kill the download to that degree? BSR is the new equipment? Could this be linked to a lot of new 50meg connections being abused on the upload?
Welshchris
04-12-2009, 09:12
no idea how high it is but its been reported by a few people in swansea on the newsgroups and second line support have said its a high upload utilization issue on the BSR and its affecting both 50 and 20mb users on there.
The BSR is the new equipment yes.
went off yesterday at about midday virgin say major outage in SA1 etc came back on 11.00 this am
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