lawsy1
01-12-2009, 20:40
Hello to everyone and sorry that my first post is a cry for help.
I am trying to help out my dad. He has been struggling for about 2 months now with speeds as low as dial up and very short periods of about 3.5 mb.
I have tried connecting the PC straight to the modem. I have adjusted the pc to maximise its settings and still no luck.
I finally after reading some good tips on this forum checked the status.
It seems he has -8.5 on downstream with a snr of approx 26.
Upstream is 42 so all seems well.
I believe this must be the problem but getting this explained over the phone has been a challenge for him.
Just as a sanity check he generally does not drop out completely , but an initial surge on speed test will quickly degenerate to very low speeds.
He is also concerned that we moved the equipment. He was very ill a couple of years back and we took the modem downstairs prior to him having a wireless router. We therefore moved the cables ourselves. I have checked all the cables and they all seem true, so i cant see it being that. Also nothing has been moved since then. So a failure as far as i can see is outside.
Have we done something wrong that may invalidate the support. If so we are willing to pay to put it right, but i am still of the opinion it is Virgins end.
We have also posted on the support newsgroup. Do you get a response via email , or directly on the newsgroup.
My final act will be to camp out at his house for a day and do the calling myself. It is quite hard for him as the internet really provides him some escape through the day.
Again, sorry for this plea as i would hope to support others prior to taking help. Hopefully i can assist others later.
Any help appreciated.
Lawsy
I am trying to help out my dad. He has been struggling for about 2 months now with speeds as low as dial up and very short periods of about 3.5 mb.
I have tried connecting the PC straight to the modem. I have adjusted the pc to maximise its settings and still no luck.
I finally after reading some good tips on this forum checked the status.
It seems he has -8.5 on downstream with a snr of approx 26.
Upstream is 42 so all seems well.
I believe this must be the problem but getting this explained over the phone has been a challenge for him.
Just as a sanity check he generally does not drop out completely , but an initial surge on speed test will quickly degenerate to very low speeds.
He is also concerned that we moved the equipment. He was very ill a couple of years back and we took the modem downstairs prior to him having a wireless router. We therefore moved the cables ourselves. I have checked all the cables and they all seem true, so i cant see it being that. Also nothing has been moved since then. So a failure as far as i can see is outside.
Have we done something wrong that may invalidate the support. If so we are willing to pay to put it right, but i am still of the opinion it is Virgins end.
We have also posted on the support newsgroup. Do you get a response via email , or directly on the newsgroup.
My final act will be to camp out at his house for a day and do the calling myself. It is quite hard for him as the internet really provides him some escape through the day.
Again, sorry for this plea as i would hope to support others prior to taking help. Hopefully i can assist others later.
Any help appreciated.
Lawsy