Loss of Internet - Stockton - TS17

[Cyrill666]

My internet has just dropped off completely (flashing ready light), anyone else in the area experiencing problems before I bother to call support?

:)

---------- Post added at 15:15 ---------- Previous post was at 15:07 ----------

All seems to be back again now... :/

[Cyrill666]

Nightmare - it's gone off again this afternoon. Cable TV also off. - anyone else in Stockton experiencing problems?

[philipp]

I've just be dropped off about 20 mins ago. Cant get thrtough to support. engaged tone.

[theoldbill]

Seems to be a massive fault that's also took the TV down for parts of the country (see other forum).

[philipp]

aye it looks like its all related.

thank god I have adsl too :)

[philipp]

Still down here. Status page says it up, however phoning gives a message saying its not up (well it says Stockton and South London in the same message).

Anyone in TS17 online yet?

[mrmistoffelees]

Digital TV stuck on LD20 and also cable modem stuck with sync light flashing in TS5 as of 07:00 this morning, status on IVR says all ok by 8am can anyone confirm ?

[bjorkiii]

I am in Ts4 area but only have broadband and as you see its working , I'm due to have tv services installed tomorrow i hope its working fine by then :o:

[philipp]

Still down here. If you phone up the status line it lists loads of areas and TS is one of them. So I guess some are up and some are down. eta fix: midday. Although it did day 11pm then 8am... if you get my drift :(

[fayraz]

Still down in Middlesbrough even though it states it has been resolved on the status page.

[philipp]

fayraz if you ring up faults/status line. It lists TS postcodes may be down. eta now 8pm (but it was 11pm/8am/midday ).

Currently on my adsl line. At least I have some internet :)

Downstream locks... then online light flashes. Directly connecting pc modem shows the Upstream locks momentrially... and then it restarts the process again.

[philipp]

Backup now for me.

[fayraz]

Still down for me, does anyone know whats happened?

[philipp]

I would give them a ring fayraz and see if the fault in TS is completely cleared.

[mrmistoffelees]

Still out in TS5

ticket opened this morning ????????????????

Ticket Number 1142380
Time Stamp 04/12/2009 09:57
Priority P1
Status Opened
Department Outage Surveillence Team
Estimated Time Fix 4 Hours
Customers Affected Broadband Internet, Digital TV
Raised By Jason Wilde
Postcode Areas TS5
Placename Middlesbrough


Taking the mickey now

[fayraz]

Came back online about 20 minutes ago TS5 area.

[mrmistoffelees]

Cheers, I might get a decent session on the PS3 in tonight !

[fayraz]

You don't realise how much you rely on the internet until its gone.

[minemapper]

Still out here in TS16. Connected through my phone, which is good enough for forums, but bugger all else.

[mrmistoffelees]

just got in, laid the fire and lit it, and back online, not running particularly quickly though

[minemapper]

Back within the last 5 minutes here. A crude web speed test shows it to be within normal range.