50Mb Slow/Dipping Speeds

[JonnyHomer1987]

I posted this in my install thread but thought I would post here too.

Had my 50mb install today, I'm only getting around 6mb speeds, although sometimes the speed when downloading (usenet) will jump up to max and then plumet straight down and stay there, very confused here and pretty dissapointed to be honest :(

[Peter_]

I posted this in my install thread but thought I would post here too.

Had my 50mb install today, I'm only getting around 6mb speeds, although sometimes the speed when downloading (usenet) will jump up to max and then plumet straight down and stay there, very confused here and pretty dissapointed to be honest :(
Read my post in your install thread.;)

[JonnyHomer1987]

I've tried what you suggested and I think it works out at about 40mb give or take, what exactly can I post (downstream upstream) that can help, will a screenshot do for example, sorry I'm out of my depth woith all this ;)

[Peter_]

I've tried what you suggested and I think it works out at about 40mb give or take, what exactly can I post (downstream upstream) that can help, will a screenshot do for example, sorry I'm out of my depth woith all this ;)
Try cutting and pasting the figures all we need are the Downstream receive including the RxMER and the Upstream figures try it should work.

If you are getting over 40Mb then you are not doing to badly are you connected direct or wireless.

[JonnyHomer1987]

Cable Modem Downstream
DS-1 DS-2 DS-3 DS-4
Frequency 299000000 307000000 315000000 N/A
Lock Status
(QAM Lock/FEC Sync/MPEG Lock) Y/Y/Y Y/Y/Y Y/Y/Y N/N/N
Channel Id 33 34 35 N/A
Modulation 256QAM 256QAM 256QAM N/A
Symbol Rate
(Msym/sec) 6.952 6.952 6.952 N/A
Interleave Depth I=12
J=17 I=12
J=17 I=12
J=17 N/A
Power Level
(dBmV) 2.49 2.86 2.73 N/A
RxMER
(dB) 37.09 37.36 37.94 N/A
Correctable
Codewords 52 109 73 N/A
Uncorrectable
Codewords 271 261 255 N/A


I'm wired throught the dlink router although its the same when direct to teh cable modem, just one other thing the down arrow on my modem is flashing I assume thats normal?

[Peter_]

[QUOTE=JonnyHomer1987;34917878
Cable Modem Downstream
Power Level
(dBmV) 2.49 2.86 2.73
RxMER
(dB) 37.09 37.36 37.94



I'm wired throught the dlink router although its the same when direct to teh cable modem, just one other thing the down arrow on my modem is flashing I assume thats normal?[/QUOTE]
The Downstream power levels are fine how about the Upstream one.

You can try setting your Network card to Full Duplex

Network card set to 100/full duplex?

This setting should be changed under the device properties via Device manager.
1) Right click on "Computer" under the start menu and select "Properties".
2) Under the "Hardware" tab, Select and open "Device manager"
3) Click the plus sign next to "Network Adapters"
4) Right click on your NIC and go to Properties
5) Click on the "Configure" button. Choose the Advanced tab, and look for an item that mentions "Duplex", or "Link speed". Chances are it is set on
"Auto" or "Auto Negotiation".
6) In the "Value" drop down, choose the full duplex mode that applies to your link speed.

[JonnyHomer1987]

Cable Modem Upstream
US-1 US-2 US-3 US-4
Channel Type 1.0 N/A N/A N/A
Channel ID 4 N/A N/A N/A
Frequency
(Hz) 47008000 N/A N/A N/A
Ranging Status Success N/A N/A N/A
Modulation 16QAM N/A N/A N/A
Symbol Rate
(KSym/sec) 2560 N/A N/A N/A
Mini-Slot Size 2 N/A N/A N/A
Power Level
(dBmV) 52.25 N/A N/A N/A
T1 Timeouts 0
T2 Timeouts 0 0 0 0
T3 Timeouts 3 0 0 0
T4 Timeouts 0 0 0 0

I tried to change to duplex but you have lost me from:

4) Right click on your NIC and go to Properties

:S

EDIT: Scratch that got ya!

[Peter_]

Your Upstream is fine so see if any different on Full Duplex if still not happy call tomorrow morning after 0800 on 0800 052 0431.

[JonnyHomer1987]

Ok cheers for the help :)

[Peter_]

Ok cheers for the help :)
Is it any better.

[JonnyHomer1987]

Well weird things are happening.

When downloading from usenet (using Astraweb) sometimes im getting 40mb + and sometimes I'm getting like 6mb.

But when I do the Virgin speed test you suggested its still showing in the 40 range so I don't know what to think unless Astraweb has gone very slow, tbh it was doing this sort of fluctuating last week as wel,l sometimes giving me full speed and then dropping off, I'm wondering whether this is a problem with usenet not Virgin.

[Peter_]

Anything from the internet can fluctuate but the speedtest site is within the Virgin network and should give more stable results.

[JonnyHomer1987]

After a reboot of the PC I'm back to square one again, the Virgin speed tests are now painfully slow and doing exactly the same as usenet spiking straight up to around 40mb then dropping off to like 6mb :(

---------- Post added at 19:06 ---------- Previous post was at 18:42 ----------

Time Not Established Time Not Established Warning (5) ToD request sent - No Response received;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;

Time Not Established Time Not Established Error (4) ToD request sent- No Response received;CM-MAC=;CMTS-MAC=;CM-QOS=1.0;CM-VER=3.0;

Time Not Established Time Not Established Warning (5) MDD message timeout;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;

Sun Nov 29 12:34:27 2009 Sun Nov 29 18:32:59 2009 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=
;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;

Sun Nov 29 18:33:29 2009 Sun Nov 29 18:33:29 2009 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;

I thought I would post these see if they show anything, I think I've removed the MAC address :S

[Peter_]

Give support a call tomorrow on 0800 052 0431.

[JonnyHomer1987]

I spoke to tech just now, the chap said there ar eno problems he can see with my line or router, he got me to run CMD > NETSTAT -A which showed around 20 - 30 TCP connections which he has said is the reason its slow, he said this could be spyware etc. I'm running Windows 7 and this doesn't sound right to me.