Milambar
25-11-2009, 14:10
Ok, back earlier this year, I signed up for the Sam Knows broadband quality test being run by Sam Knows, on behalf of Virgin Media. I was accepted, and was sent a Linksys router, bloxy blue thing with two aerials.
It worked for about a week, then I started having general networking issues, so disconnected it as part of the troubleshooting process. The networking issues were resolved in due time, and I reconnected the linksys device. This time the supplied router did not work. It just sat there flashing the power light at me, doing nothing else.
I contacted the trials support team by email, and got a reply back off a gentleman, telling me to power off the linksys device, press the reset switch for 10 seconds and power it back on. This I did, with no change. The device just sits there, blinking a light at me.
A bit of googling, tells me that a flashing power light means "corrupted firmware", I emailed them back, and pointed this out, which they ignored, and mailed back, asking if my own router was doing MAC filtering. I replied negative.
I got no further replies from the trials support team, so put the device back into its packaging, and put it in a cupboard.
Some 2 months later they contacted me, asking me why the device isn't sending them any data. I forwarded a copy of all the emails, and wrote a short synopsis of the situation, and waited a reply.
Today I got an email that I MUST connect the device, and a nice little help sheet in html format, telling me to reset the device and then it will work.
I am at my wits end, its like talking to a brick wall. I am sat here using a netbook over the wireless, as its the only device that will work. None of my wired devices will work as they are connected to the non-functional linksys device, just to be compliant.
Thankfully my wifi bypasses that stupid device, it just means I can no longer play online games.
Contacting the newsgroup or telephone support is not an option, as they have nothing to do with the trial support, I believe.
Given that they are more or less forcing me to connect my computers via a device that is non-functional, I am not able to recieve the service that I am paying for, and the trial support team does not seem to be listening to me.
I hope that someone can suggest how to get someone to actually take charge of this issue, and find a resolution.
Thanks.
It worked for about a week, then I started having general networking issues, so disconnected it as part of the troubleshooting process. The networking issues were resolved in due time, and I reconnected the linksys device. This time the supplied router did not work. It just sat there flashing the power light at me, doing nothing else.
I contacted the trials support team by email, and got a reply back off a gentleman, telling me to power off the linksys device, press the reset switch for 10 seconds and power it back on. This I did, with no change. The device just sits there, blinking a light at me.
A bit of googling, tells me that a flashing power light means "corrupted firmware", I emailed them back, and pointed this out, which they ignored, and mailed back, asking if my own router was doing MAC filtering. I replied negative.
I got no further replies from the trials support team, so put the device back into its packaging, and put it in a cupboard.
Some 2 months later they contacted me, asking me why the device isn't sending them any data. I forwarded a copy of all the emails, and wrote a short synopsis of the situation, and waited a reply.
Today I got an email that I MUST connect the device, and a nice little help sheet in html format, telling me to reset the device and then it will work.
I am at my wits end, its like talking to a brick wall. I am sat here using a netbook over the wireless, as its the only device that will work. None of my wired devices will work as they are connected to the non-functional linksys device, just to be compliant.
Thankfully my wifi bypasses that stupid device, it just means I can no longer play online games.
Contacting the newsgroup or telephone support is not an option, as they have nothing to do with the trial support, I believe.
Given that they are more or less forcing me to connect my computers via a device that is non-functional, I am not able to recieve the service that I am paying for, and the trial support team does not seem to be listening to me.
I hope that someone can suggest how to get someone to actually take charge of this issue, and find a resolution.
Thanks.