Urgent help needed im going insane.

[Garry Spight]

For months now my broadband has been running slow today it got to a all time low of 0.65 meg on a 50 meg line.



Can anyone give me and idea of what is up i dont know much about this.

this is my modem settings

Cable Modem Information
Cable Modem : DOCSIS 1.0/1.1/2.0/3.0 Compliant
Serial Number : XXXXXXXXXX
Boot Code Version : 6.1.1c
Software Version : 3.11.1011
Hardware Version : 1.39
CA Key : Installed


This is the downstream
Cable Modem Downstream
DS-1 DS-2 DS-3 DS-4
Frequency 298750000 306750000 314750000 N/A
Lock Status
(QAM Lock/FEC Sync/MPEG Lock) Y/Y/Y Y/Y/Y Y/Y/Y N/N/N
Channel Id 54 55 56 N/A
Modulation 256QAM 256QAM 256QAM N/A
Symbol Rate
(Msym/sec) 6.952 6.952 6.952 N/A
Interleave Depth I=12
J=17 I=12
J=17 I=12
J=17 N/A
Power Level
(dBmV) 7.95 7.88 7.96 N/A
RxMER
(dB) 38.26 38.26 38.26 N/A
Correctable
Codewords 1 0 1 N/A
Uncorrectable
Codewords 293 271 283 N/A

this is the upstream

Cable Modem Upstream
US-1 US-2 US-3 US-4
Channel Type 1.0 N/A N/A N/A
Channel ID 1 N/A N/A N/A
Frequency
(Hz) 45808000 N/A N/A N/A
Ranging Status Success N/A N/A N/A
Modulation 16QAM N/A N/A N/A
Symbol Rate
(KSym/sec) 2560 N/A N/A N/A
Mini-Slot Size 2 N/A N/A N/A
Power Level
(dBmV) 47.75 N/A N/A N/A
T1 Timeouts 0
T2 Timeouts 0 0 0 0
T3 Timeouts 0 0 0 0
T4 Timeouts 0 0 0 0


Can someone help as i dont under stand what any of this means and my slow internet is driving me mad. many thanks in advance

[Peter_]

Your power levels are OK for 50Mb so any issue will be elsewhere either on the network or with your equipment, so I would advise you to call the support line tomorrow morning after 0800 so that the connection can be checked out.

50Mb support line number.

0800 052 0431

[Garry Spight]

thanks for that im at my wits end now. virgin cant do anything they have had 5 engineers round to look. i have had a new drop line put in but no luck looks like i need to find a more reliable internet supplier

[Garry Spight]

I called virgin the modem seem all good.

what settings should i have on my routeur cause that seems to be bottle necking it.

i can get 50meg wired to the modem but i cant get it wired to the routeur

my routeur is the dir 615

can someone who has a working 50meg on this one post me the settings
many thanks

[haydnwalker]

Have you tried with a Different Router? Or resetting your router to factory defaults?