redforest
21-11-2009, 18:37
Hi All
I am customer since almost 4 years. Paying on time and all the time happy witch Virgin Media. Every time when somebody asking me about broadband provider I advising Virgin. But BIG HUGE BUT!!!
Last three weeks I am started getting really annoying problem specially for gamers witch include me. At the late night till around 4pm everything means ok (ping is normal, no lost packets <--- no lags at all) but after 4pm till around 00am all the games are not playable cause missing pings (lost around 20% of send packets and normal ping jumping from 32 witch was before every time to sometimes 500) OK So. Because I am customer since 4 years I just make call to Virgin from my mobile witch is quiet costly. After listening all of the options (5min = 2,5pouns) computer get me to the technicians and disconnect. Was happened five times. Then i decide choice billing department where they answer of course straight away (money money money) and ask them to connect me witch technician. My call was first time answered after spend around 25 pounds.
Ok. I am report to Tech my problem and he ask me to do few tests thet put me on hold for 15min. When come back ask me to do tracert test witch i did before together witch ping tests. What he told me ? Everything is all right and this is not Virgin fault because he tested all the lines.
At the end of story i have to pay huge bill for my like they say 20mbit broadband plus bill for my mobile and what i am have back. Really slow connection on the peak time. I remember the years 98 and populars 96kbit modems (I am think is exactly this same what the giving me now and of course really wrong technical support) If you wont talk about the money you will be answered but if you wont talk about the service fault you will be pullet thrue all of the options and at the end kicked out.
So anybody can give me advise what i shall to do. Pay the 58pounds bill for 96kbit connection and tv witch I even no watching or what.
If You google (virgin huge pings) you will find many forums where people grumble about high game pings on the peak time so that means I am not alone.
Dear Virgin Provider If You can read this please understand me. I am working and coming back to home in evening time. I am paying you for proper service so I want enjoy the web browsing and playing mmo games. And dont tell me this is not your fault because this was not happend before! Please sort it cause 58pouns x 12 months is quiet lot!!!
Any one got this same problem???
Area Where I living --- TW4 HOUNSLOW LONDON
And to all of readers. I am really sorry about my writing but I think You understand everything.
PS I am IT Technician from my country and is nothing wrong witch my pc and of course i know how working network or how shall works network on cable modems. NOT LIKE THAT!!! ;)
I am customer since almost 4 years. Paying on time and all the time happy witch Virgin Media. Every time when somebody asking me about broadband provider I advising Virgin. But BIG HUGE BUT!!!
Last three weeks I am started getting really annoying problem specially for gamers witch include me. At the late night till around 4pm everything means ok (ping is normal, no lost packets <--- no lags at all) but after 4pm till around 00am all the games are not playable cause missing pings (lost around 20% of send packets and normal ping jumping from 32 witch was before every time to sometimes 500) OK So. Because I am customer since 4 years I just make call to Virgin from my mobile witch is quiet costly. After listening all of the options (5min = 2,5pouns) computer get me to the technicians and disconnect. Was happened five times. Then i decide choice billing department where they answer of course straight away (money money money) and ask them to connect me witch technician. My call was first time answered after spend around 25 pounds.
Ok. I am report to Tech my problem and he ask me to do few tests thet put me on hold for 15min. When come back ask me to do tracert test witch i did before together witch ping tests. What he told me ? Everything is all right and this is not Virgin fault because he tested all the lines.
At the end of story i have to pay huge bill for my like they say 20mbit broadband plus bill for my mobile and what i am have back. Really slow connection on the peak time. I remember the years 98 and populars 96kbit modems (I am think is exactly this same what the giving me now and of course really wrong technical support) If you wont talk about the money you will be answered but if you wont talk about the service fault you will be pullet thrue all of the options and at the end kicked out.
So anybody can give me advise what i shall to do. Pay the 58pounds bill for 96kbit connection and tv witch I even no watching or what.
If You google (virgin huge pings) you will find many forums where people grumble about high game pings on the peak time so that means I am not alone.
Dear Virgin Provider If You can read this please understand me. I am working and coming back to home in evening time. I am paying you for proper service so I want enjoy the web browsing and playing mmo games. And dont tell me this is not your fault because this was not happend before! Please sort it cause 58pouns x 12 months is quiet lot!!!
Any one got this same problem???
Area Where I living --- TW4 HOUNSLOW LONDON
And to all of readers. I am really sorry about my writing but I think You understand everything.
PS I am IT Technician from my country and is nothing wrong witch my pc and of course i know how working network or how shall works network on cable modems. NOT LIKE THAT!!! ;)