Check my modem levels please.

[deakin]

Hey Folks,

I've been having problems with files being incomplete from usenet(both virgins and paid for) also now it seems even files from places like rapidshare are not download correctly. I've checked out my pc for the usual spyware,viruses ect and also ran memtest all came back normal. Could someone have a check of my modem levels incase the problem is there.

20Mb
VIRGIN 255 MODEM
GLASGOW G72 Area

Downstream Lock : Locked
Downstream Channel Id : 40
Downstream Frequency : 323000000 Hz
Downstream Modulation : QAM256
Downstream Symbol Rate : 6952 Ksym/sec
Downstream Interleave Depth : taps12Increment17
Downstream Receive Power Level : 5.9 dBmV
Downstream SNR : 40.5 dB

Upstream Lock : Locked
Upstream Channel ID : 3
Upstream Frequency : 47400000 Hz
Upstream Modulation : QAM16
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 50.0 dBmV
Upstream Mini-Slot Size : 2

Also noticed some strange messages in the event log examples:

Tue Nov 17 19:27:41 2009 Information (7) locked and synced to rescue CMTS...all is well!
19:27:41 2009 Information (7) Downstream sync ok
19:27:41 2009 Information (7) Downstream sync failed
SYNC Timing Synchronization failure - Loss of Sync


Thank you for any help on this matter.

Deakin

[Peter_]

Your power levels are fine and the messages are normal in the modem, so if you are not happy then you will need to call Tech Support on 151 from a Virgin phone line or 0845 454 1111 from any other phone line.

[Welshchris]

if u have a firewall try disabling that see what happens.