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Gypsie
11-11-2009, 21:30
Had 50mb for about a month now and it has been mostly "okay" but the last few days it has been beyond terrible! Web pages taking over 1 min to load, slow download speeds and pings over well over 1k! This is mainly at peak times as I am not home to test it in the day time....

Location is E15

Cable Modem Downstream
DS-1 DS-2 DS-3 DS-4
Frequency 298750000 306750000 314750000 N/A
Lock Status
(QAM Lock/FEC Sync/MPEG Lock) Y/Y/Y Y/Y/Y Y/Y/Y N/N/N
Channel Id 60 61 62 N/A
Modulation 256QAM 256QAM 256QAM N/A
Symbol Rate
(Msym/sec) 6.952 6.952 6.952 N/A
Interleave Depth I=12
J=17 I=12
J=17 I=12
J=17 N/A
Power Level
(dBmV) 6.16 5.98 5.76 N/A
RxMER
(dB) 35.08 34.93 35.08 N/A
Correctable
Codewords 1975150 3291191 3437138 N/A
Uncorrectable
Codewords 283 271 258 N/A

Cable Modem Upstream
US-1 US-2 US-3 US-4
Channel Type 1.0 N/A N/A N/A
Channel ID 2 N/A N/A N/A
Frequency
(Hz) 45808000 N/A N/A N/A
Ranging Status Success N/A N/A N/A
Modulation 16QAM N/A N/A N/A
Symbol Rate
(KSym/sec) 2560 N/A N/A N/A
Mini-Slot Size 2 N/A N/A N/A
Power Level
(dBmV) 42.50 N/A N/A N/A
T1 Timeouts 0
T2 Timeouts 0 0 0 0
T3 Timeouts 1 0 0 0
T4 Timeouts 0 0 0 0


Any ideas???

https://www.cableforum.co.uk/images/local/2009/11/34.png
Gypsie
16-11-2009, 21:55
Still getting terrible speeds (although slighty better than before)
https://www.cableforum.co.uk/images/local/2009/11/30.png (http://www.speedtest.net)

I called virgin and they blamed my hardware which is just stupid as I have tested it on 2 laptops and 1 desktop...

Any ideaS?!?!?
Peter_
16-11-2009, 22:01
I would call tomorrow as soon after 0800 as possible on 0800 052 0431 and have the modem connected to one machine without the router in place so making any diagnostics easier.

Your power levels within operational specifications for your connection.

If you rang after 2000 tonight you will have probably spoken to offshore not UK agents.
parky
16-11-2009, 23:18
https://www.cableforum.co.uk/images/local/2009/11/29.png (http://www.speedtest.net)
Peter_
17-11-2009, 06:18
https://www.cableforum.co.uk/images/local/2009/11/29.png (http://www.speedtest.net)
Not quite sure why you posted that without any comments.:)
Ignitionnet
17-11-2009, 09:12
Given how low your upstream speed is Gypsie I expect there's a problem on the return / upstream path between yourself and Virgin.

E15 rings a bell - have you asked about area faults?
Nemmie
17-11-2009, 10:49
I have seen E15 mentioned on the newsgroups. I think there is some kind of network utilisation issue which they are investigating.
Gypsie
17-11-2009, 14:38
I have seen E15 mentioned on the newsgroups. I think there is some kind of network utilisation issue which they are investigating.

Ooooo interesting! Do you have a link to this? I am not entirely sure how to get to them.
Gypsie
18-11-2009, 18:38
Well I have an engineer coming on friday evening... knowing my luck it will work perfectly the entire time he is here.
Gypsie
20-11-2009, 10:46
Hmmmm well since my engineer has been booked the net has worked flawlessly o.O

Is the engineer going to be ****ed if he gets here and it "seems" to be working fine??
Ignitionnet
20-11-2009, 13:11
I have seen E15 mentioned on the newsgroups. I think there is some kind of network utilisation issue which they are investigating.

Those utilisation issues don't apply to the 50M service.

---------- Post added at 13:11 ---------- Previous post was at 13:10 ----------

Hmmmm well since my engineer has been booked the net has worked flawlessly o.O

Is the engineer going to be ****ed if he gets here and it "seems" to be working fine??

If you don't need it anymore cancel it.
crazyronnie
20-11-2009, 14:42
I've been having terrible 50mb speeds for the past few days as well.
Gypsie
20-11-2009, 16:58
Well engineer has been over and said the cable from the wall to the modem was faulty and replaced it!
Sephiroth
20-11-2009, 18:02
Well engineer has been over and said the cable from the wall to the modem was faulty and replaced it!

.... and?
Gypsie
21-11-2009, 10:52
Seems good so far!
Sephiroth
21-11-2009, 10:57
You see, here's another case where the SNR isn't so low that you'd suspect the cable.

Our diagnosis efforts seem to be as much a lottery as VM's postcode based speed experience!
irishguymcr
21-11-2009, 15:38
Well engineer has been over and said the cable from the wall to the modem was faulty and replaced it!

Just thought I'd let you know that I had a similar problem in my first year with VM and the engineer said it was due to the cable not being installed properly and faulty so I called VM retentions and got a full refund of my service for the 6 months from it was installed. It might be worth a call you never know you might get the same.