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View Full Version : Temporamental Service in the Portsmouth (PO4) Area

deed02392
09-11-2009, 18:09
For about the last week I've had problems with the Internet randomly disconnecting. Releasing/renewing the IP with the router usually fixes the problem (sometimes the modem gives me a 192.168.100.x IP, other times I get my usual external IP). All signal levels look OK to me, based on the sticky, but I'll paste 'em up anyway in case I've missed something, or something else is unusual.

I called virgin and after 15 minutes waiting was told 'the equipment used to check your signal levels remotely are unavailible at the moment, call again in a couple of hours', 'I can tell you the signal levels from here', 'No sir they are different, please call again in a couple of hours'.

Fobbed off much?! Anyway thanks in advance for any suggestions you guys might have. :)

Upstream Lock : Locked
Upstream Channel ID : 4
Upstream Frequency : 46200000 Hz
Upstream Modulation : QAM16
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 61.0 dBmV
Upstream Mini-Slot Size : 2

Downstream Lock : Locked
Downstream Channel Id : 25
Downstream Frequency : 314750000 Hz
Downstream Modulation : QAM256 Downstream Symbol Rate : 6952 Ksym/sec
Downstream Interleave Depth : taps12Increment17
Downstream Receive Power Level : 3.5 dBmV
Downstream SNR : 37.9 dB

<3
soup dragon
09-11-2009, 18:35
must be a local issue, no problems here in PO3
nffc
09-11-2009, 18:35
When it disconnects, what is happening to the modem lights?
Peter_
09-11-2009, 18:35
Your Upstream is to high at 61.0dBmV so you need to call Tech Support on 151 from a Virgin phone line or 0845 454 1111 from any other phone line and they should book you an engineer.
deed02392
09-11-2009, 18:43
When it disconnects, what is happening to the modem lights?

The ready light goes off and the sync light flashes for a bit. It doesn't usually take long to resync and become 'ready' again though.

As far as I recall it has always been that level on the upstream, but I never usually have problems like this. Neighbours internet is fine who are also on Virgin too though...
Peter_
09-11-2009, 18:46
The ready light goes off and the sync light flashes for a bit. It doesn't usually take long to resync and become 'ready' again though.

As far as I recall it has always been that level on the upstream, but I never usually have problems like this. Neighbours internet is fine who are also on Virgin too though...
The reason your Ready light goes off is that Upstream power level it is to high.

Please have a look at my title above my avatar for a clue as to why I am telling you to ring up.
deed02392
09-11-2009, 19:02
If that really is the reason the ready light goes off, why has it not for so long before as it's always been 61... I will try and call them again later, as I already did call as I said in the first post and they were useless.
Peter_
09-11-2009, 19:35
If that really is the reason the ready light goes off, why has it not for so long before as it's always been 61... I will try and call them again later, as I already did call as I said in the first post and they were useless.
Call tomorrow as soon after 0800 as possible, if I took your call I would book an engineer with an Upstream that high.
deed02392
09-11-2009, 21:18
Call tomorrow as soon after 0800 as possible, if I took your call I would book an engineer with an Upstream that high.

OK, I'll get up a little earlier then and try in the morning. Perhaps I will get you!
Peter_
09-11-2009, 21:48
OK, I'll get up a little earlier then and try in the morning. Perhaps I will get you!
No I am off sick:(
deed02392
09-11-2009, 22:18
No I am off sick:(

Ah, well I'll ring up tomorrow morning and let you know how it goes anyway. In the mean time get well soon ;D