Ridicolous Speeds on 20mb

[neoghio]

Right been having speed issues ever since setting the internet up a month ago. I have never gone past 8mb and the speeds usually tend to be in the region on 1-3.

Downstream Lock : Locked Downstream Channel Id : 54 Downstream Frequency : 299000000 Hz Downstream Modulation : QAM64 Downstream Symbol Rate : 6952 Ksym/sec Downstream Interleave Depth : taps12Increment17 Downstream Receive Power Level : -6.1 dBmV Downstream SNR :29.1 dB

Upstream Lock : Locked Upstream Channel ID : 2 Upstream Frequency : 46208000 Hz Upstream Modulation : QAM16 Upstream Symbol Rate : 2560 Ksym/sec Upstream transmit Power Level : 48.0 dBmV Upstream Mini-Slot Size : 2

https://www.cableforum.co.uk/images/local/2009/11/70.png (http://www.speedtest.net)

[Sephiroth]

Your downstream SNR is way too low. i.e. too much noise on the line. It needs to be 35 dB or above.

Maybe the coax cable needs screwing in tightly either end - or else it's an engineer job. It can be in the splitter into your house, anywhere up to the street cabinet or beyond.

[neoghio]

Cheers for the reply. I shall phone them up yet again and demand an engineer over. Lets see if they finally sort it out.

[Ignitionnet]

Your downstream SNR is way too low. i.e. too much noise on the line. It needs to be 35 dB or above.

Maybe the coax cable needs screwing in tightly either end - or else it's an engineer job. It can be in the splitter into your house, anywhere up to the street cabinet or beyond.

It is a bit low but note the downstream modulation Seph. I guess VM know the network sucks in that area, hence 64QAM. It's a shade low rather than being horrid as it would be on 256QAM where 33dB would be a requisite.

Really the modem should be ok-ish with that, check out the specs for a BER / Bit Error Rate of < 1 x 10^8 that one modem manufacturer claim:

Signal-to-Noise Ratio (SNR)

Euro-DOCSIS:
64QAM: >= 25.5dB
256QM: -13 dBmV ~ -6dBmv >= 34.5dB
-6dBmV~ +17dBmV >= 31.5dB

Here also are the power level operating parameters for Euro-DOCSIS that same manufacturer supplies:

64 QAM: –17 dBmV ~ +13dBmV
256 QAM: –13dBmV ~ +17 dBmV

[neoghio]

I got an engineer booked for tomorrow, lets see if that sorts anything out.

[Sephiroth]

It is a bit low but note the downstream modulation Seph. I guess VM know the network sucks in that area, hence 64QAM. It's a shade low rather than being horrid as it would be on 256QAM where 33dB would be a requisite.

.......

Well spotted the 64QAM. (Damn).