50mb Problems

[chambohambo]

Evening all one of my friends has been having problems with his 50mb service mainly when he is downloading at full speed this is without the router so directly connected to modem via Ethernet cable, I asked him what’s it like when you’re not downloading he said it’s ok but it doesn’t like YouTube neither he said his connection keeps dropping out he said to me the tick light on the modem goes off, he has had a number of technicians out and they say they can’t fix it, they said it’s something to do with the return patch or something please find the three attached images of his power levels and that.

[chambohambo]

Can anyone help, or has anyone come across this before?

[Peter_]

OK his power levels are within operational parameters and the engineers say that the is an issue with his Return path, so I would post the modem logs for Broadbanding to look at as he is the man for that.

If he sees anything untoward then you know what to tell the 50Mb support team when he calls in again.

50Mb Support 0800 052 0431 call as soon after 0800 tomorrow if possible.

[chambohambo]

Ok, I have the logs here of my friends modem who do I need to PM?also what is "return path"?

[Ignitionnet]

Just paste them here. Return path is the upstream path, from modem to Virgin Media.

[chambohambo]

First Time Last Time Priority Description
[mod edit: deleted log as it contains MACs]
How do the logs look?

[Kymmy]

If people are going to post modem logs then please remove MAC addresses otherwise the logs will be deleted

[chambohambo]

How do the logs look?


First Time Last Time Priority Description
Thu Oct 29 01:01:31 2009 Thu Oct 29 01:01:31 2009 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
Thu Oct 29 01:01:43 2009 Thu Oct 29 01:01:43 2009 Notice (6) TLV-11 - unrecognized OID;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
Thu Oct 29 13:48:16 2009 Thu Oct 29 13:48:16 2009 Warning (5) TEK Invalid - Invalid Key Sequence Number;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
Thu Oct 29 14:35:58 2009 Thu Oct 29 17:09:25 2009 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
Thu Oct 29 19:19:40 2009 Thu Oct 29 19:19:40 2009 Warning (5) TEK Invalid - Invalid Key Sequence Number;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
Thu Oct 29 20:19:42 2009 Thu Oct 29 22:32:25 2009 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
Thu Oct 29 22:32:27 2009 Thu Oct 29 22:32:27 2009 Critical (3) Ranging Request Retries exausted;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
Thu Oct 29 22:32:27 2009 Thu Oct 29 22:32:27 2009 Critical (3) Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
Thu Oct 29 22:32:38 2009 Thu Oct 29 22:32:38 2009 Notice (6) TLV-11 - unrecognized OID;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
Thu Oct 29 22:32:38 2009 Fri Oct 30 07:59:22 2009 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
Fri Oct 30 15:04:45 2009 Fri Oct 30 15:04:45 2009 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
Fri Oct 30 15:04:51 2009 Fri Oct 30 15:05:00 2009 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
Fri Oct 30 15:05:30 2009 Fri Oct 30 15:07:41 2009 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
Fri Oct 30 15:07:55 2009 Fri Oct 30 15:08:03 2009 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
Fri Oct 30 15:08:33 2009 Fri Oct 30 15:10:44 2009 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
Fri Oct 30 15:10:59 2009 Fri Oct 30 15:11:05 2009 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
Fri Oct 30 15:11:35 2009 Fri Oct 30 15:11:35 2009 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
Fri Oct 30 15:11:46 2009 Fri Oct 30 15:11:46 2009 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
Fri Oct 30 15:12:00 2009 Fri Oct 30 15:12:00 2009 Notice (6) TLV-11 - unrecognized OID;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
Fri Oct 30 15:15:32 2009 Fri Oct 30 21:24:45 2009 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
Fri Oct 30 21:44:48 2009 Fri Oct 30 21:44:48 2009 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
Fri Oct 30 21:44:54 2009 Fri Oct 30 21:45:00 2009 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
Fri Oct 30 21:45:30 2009 Fri Oct 30 21:47:41 2009 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
Fri Oct 30 21:47:57 2009 Fri Oct 30 21:48:06 2009 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
Fri Oct 30 21:48:36 2009 Fri Oct 30 21:50:46 2009 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
Fri Oct 30 21:51:01 2009 Fri Oct 30 21:51:09 2009 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
Fri Oct 30 21:52:18 2009 Fri Oct 30 21:52:18 2009 Notice (6) TLV-11 - unrecognized OID;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
Fri Oct 30 22:07:20 2009 Fri Oct 30 22:07:20 2009 Warning (5) TEK Invalid - Invalid Key Sequence Number;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
Fri Oct 30 22:07:20 2009 Fri Oct 30 22:07:20 2009 Warning (5) Auth Invalid - Unauthorized CM;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
Fri Oct 30 22:07:20 2009 Fri Oct 30 22:07:20 2009 Warning (5) Auth Reject - Unauthorized CM;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
Sat Oct 31 04:53:16 2009 Sat Oct 31 09:15:24 2009 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
Sat Oct 31 11:48:23 2009 Sat Oct 31 11:48:23 2009 Warning (5) TEK Invalid - Invalid Key Sequence Number;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
Sat Oct 31 12:04:47 2009 Sat Oct 31 20:48:59 2009 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
Sat Oct 31 23:02:10 2009 Sat Oct 31 23:02:10 2009 Warning (5) TEK Invalid - Invalid Key Sequence Number;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
Sun Nov 1 00:32:07 2009 Sun Nov 1 03:06:29 2009 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
Sun Nov 1 03:44:36 2009 Sun Nov 1 03:47:22 2009 Warning (5) TEK Invalid - Invalid Key Sequence Number;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
Sun Nov 1 03:58:20 2009 Sun Nov 1 09:01:35 2009 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
Sun Nov 1 11:22:11 2009 Sun Nov 1 11:22:11 2009 Warning (5) TEK Invalid - Invalid Key Sequence Number;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
Sun Nov 1 11:34:19 2009 Sun Nov 1 20:19:58 2009 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;

[Trent]

You know whats strange I started getting this too!

[chambohambo]

Anyone here know what the problem is? Or what it could be?

[Peter_]

Anyone here know what the problem is? Or what it could be?
Get him to call in as otherwise all you will get here is supposition you need a 50Mb agent to check the connection for him.

Call 0800 052 0431

[chrispuk2004]

Should 50 Meg have 3 channels bonded or 4?

[Ignitionnet]

Depends what equipment you are connected to. If Cisco 3 if Motorola 4, will be 4 for both at some point.

[chrispuk2004]

ahh right. reason i ask is i had 50 meg installed today, and im getting about 2.5 - 17 meg max on newsgroups. Have 3 channels bonded.