Retrovertigo
28-10-2009, 12:27
Well, I think my woes here in Manchester have been well documented here so far.
Following on from further speed problems, a guy at retentions [mod edit: CS name removed] offered me £1 off my current £30 per month for 20meg. He promised me - yes promised - that this was a continuing discount, following on from a call I had with an area manager.
However, I get a letter this morning, welcoming me to Virgin Media and my new 12 month contract. I have called CS and basically they aren't willing to do a thing about it. Despite me getting 3meg most of the day, they want me tied to a new 12 month contract, or for me to go back to paying £37 per month for it.
I mentioned [mod edit: CS name removed] name several times, but they said there is nothing they can do. At one point they mentioned calls are recorded, but when I asked them to check the call, they said it wouldn't be recorded anywhere!
So, there you go. CS can give out names and promises, be lying through their teeth, and VM won't do a damn thing about it.
Needless to say this is the straw that broke the camels back. I told the guy I would sign up with Sky and he said "you'll be lucky if you get 4meg" - I pointed out that 4meg is better than the 3 meg I currently get, and is a third of the price as well!
It is a bit rich when they have just lied through their teeth to me, and yet try slagging off the competition!
Following on from further speed problems, a guy at retentions [mod edit: CS name removed] offered me £1 off my current £30 per month for 20meg. He promised me - yes promised - that this was a continuing discount, following on from a call I had with an area manager.
However, I get a letter this morning, welcoming me to Virgin Media and my new 12 month contract. I have called CS and basically they aren't willing to do a thing about it. Despite me getting 3meg most of the day, they want me tied to a new 12 month contract, or for me to go back to paying £37 per month for it.
I mentioned [mod edit: CS name removed] name several times, but they said there is nothing they can do. At one point they mentioned calls are recorded, but when I asked them to check the call, they said it wouldn't be recorded anywhere!
So, there you go. CS can give out names and promises, be lying through their teeth, and VM won't do a damn thing about it.
Needless to say this is the straw that broke the camels back. I told the guy I would sign up with Sky and he said "you'll be lucky if you get 4meg" - I pointed out that 4meg is better than the 3 meg I currently get, and is a third of the price as well!
It is a bit rich when they have just lied through their teeth to me, and yet try slagging off the competition!