XL BB 20 meg has dropped to 4 meg HP1 area

[hemelvirgin]

Hi,

yesterday mid morning my wife saw a message on the pc describing the BB speed was low .
she doesn't know who or were this message came from,i didn't see it.

i chkd the speed results below
https://www.cableforum.co.uk/images/local/2009/10/19.png

this was the speed

the day after our VIP bundle was installed.
https://www.cableforum.co.uk/images/local/2009/10/20.png


tech dept say modem tests ok after a 5 second test ?.

what diagnostics can i perform to see what is going on?.

my equip is AMBIT 256 with DLINK DR-615.

[webcrawler2050]

192.168.100.1 - root / root - post upstream and dowstream power levels please.

[hemelvirgin]

hi,thanks for quick reply.

have tried that ip before without success.

both with pc direct to modem & via router.

what am i doing wrong ?:dunce:

[webcrawler2050]

Should be fine

In your address bar where it says "http://www."

type http://192.168.100.1

Should work fine.

[hemelvirgin]

Hi again,

yipee that worked -

Cable Modem Upstream
Upstream Lock : Locked
Upstream Channel ID : 3
Upstream Frequency : 34000000 Hz
Upstream Modulation : QPSK
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 44.0 dBmV
Upstream Mini-Slot Size : 2

Cable Modem Downstream
Downstream Lock : Locked
Downstream Channel Id : 6
Downstream Frequency : 402750000 Hz
Downstream Modulation : QAM256
Downstream Symbol Rate : 5360.537 Ksym/sec
Downstream Interleave Depth : taps32Increment4
Downstream Receive Power Level : -1.7 dBmV
Downstream SNR : 38.6 dB

how do the stats measure up ??

[Peter_]

Cable Modem Upstream

Upstream transmit Power Level : 44.0 dBmV


Cable Modem Downstream

Downstream Receive Power Level : -1.7 dBmV
Downstream SNR : 38.6 dB

More or less spot on and within operational parameters.

[hemelvirgin]

hi,

ok thats fair enough.
what do you think has happened to my BB connection then ?

modem or router dropping the BB performance ??

[webcrawler2050]

hi,

ok thats fair enough.
what do you think has happened to my BB connection then ?

modem or router dropping the BB performance ??

Press "Windows key + R" type "cmd" press enter.

type "ping www.bbc.co.uk" paste the results

whilst in CMD type "tracert www.bbc.co.uk" paste the results.

How are you connected? Is everything screwed in nice and tight?

[Sephiroth]

A BB slow message might be put out by the likes of BBC iPlayer if the stream can't keep up with the viewing. Does that sound right?

You haven't really said much about your current internet experience. Are real downloads slow? Is browsing slow?

The speedtest is really misleading as results depend on outside circumstances beyond your control.

So what are your real problems, if any?

[hemelvirgin]

hi ,

will get on to this straight away.
will double check all connections etc.

just trying to resolve the BB as i expect the VM tech visit on 2-11-09 might prove fruitless.

[Sephiroth]

You still haven't said much/anything about your current experience.

[webcrawler2050]

You still haven't said much/anything about your current experience.

Hmm indeed - are there any specific times this happens?

Is this not looking like STM?

[hemelvirgin]

:\Documents and Settings\User>tracert www.bbc.co.uk

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\User>ping www.bbc.co.uk

Pinging www.bbc.net.uk [212.58.251.195] with 32 bytes of data:

Reply from 212.58.251.195: bytes=32 time=20ms TTL=118
Reply from 212.58.251.195: bytes=32 time=29ms TTL=118
Reply from 212.58.251.195: bytes=32 time=13ms TTL=118
Reply from 212.58.251.195: bytes=32 time=18ms TTL=118

Ping statistics for 212.58.251.195:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 13ms, Maximum = 29ms, Average = 20ms


tracert proving awkward to copy/paste will try again

---------- Post added at 12:09 ---------- Previous post was at 12:08 ----------

STM sorry what is that ?

[Peter_]

---------- Post added at 12:09 ---------- Previous post was at 12:08 ----------

STM sorry what is that ?
Check this link out if you downloaded the amounts specified during the time periods shown you will have your speed cut to the limits listed.

http://www.virginmedia.com/help/traffic-management.php

[hemelvirgin]

sorry,
what is the easiet way to copy/paste from the cmd window.
driving me nuts

[Peter_]

sorry,
what is the easiet way to copy/paste from the cmd window.
driving me nuts
If you are having problems try using this web based tool from Virginmedia which is easy to copy from.

http://tools.virginmedia.com/

[Stabhappy]

Are you wireless by any chance? The wifi control app may have stated that you were running slow if there was wireless interference

[hemelvirgin]

stm says it drops by 75% which would roughly equal what i am getting.BUT i can assure you we do not get near 7000MB !!!!!!
wife only e-mails etc ,no large d/loads

---------- Post added at 12:22 ---------- Previous post was at 12:21 ----------

NO the pc is lan connected to the router.
this is were the speed etc is chkd.

---------- Post added at 12:24 ---------- Previous post was at 12:22 ----------

thanks,
reading all this on my laptop which is wireless,now connected using a "n" usb finally arrived from VM(another story!!)

will check on main pc next to modem/router upstairs

back soon

[Sephiroth]

sorry,
what is the easiet way to copy/paste from the cmd window.
driving me nuts

Run CMD as administrator if you're on Vista.

Then tracert www.bbc.co.uk > c:\fred.txt

The tracert will appear to hang but you can quit the CMD window after a few seconds and Fred.txt will contain the tracert data for you to paste.

And ... what about your general download and web experience? Still waiting for that answer.

[hemelvirgin]

http://tools.virginmedia.com/

looks complicated what should i do ?

---------- Post added at 12:30 ---------- Previous post was at 12:28 ----------

sorry on xp home.
general d/loads/web experience seem ok.

but you know how it is ,if you pay fror 20 meg in the ideal world thats what you expect.especially when after 2 days after install a speed test says you get near it THEN down the road you get results which are terrible,it makes you think.

[Peter_]

http://tools.virginmedia.com/

looks complicated what should i do ?

---------- Post added at 12:30 ---------- Previous post was at 12:28 ----------

sorry on xp home.
general d/loads/web experience seem ok.

but you know how it is ,if you pay fror 20 meg in the ideal world thats what you expect.especially when after 2 days after install a speed test says you get near it THEN down the road you get results which are terrible,it makes you think.
Put bbc.co.uk into the top box choose trace route from the drop down and click submit query and a few seconds later it gives the trace route.

[hemelvirgin]

BAD https://www.cableforum.co.uk/images/local/2009/10/10.png

WHAT I EXPECT GENERALLY

https://www.cableforum.co.uk/images/local/2009/10/11.png

why do VM ask you to use speedtest.net if it is unreliable ?

---------- Post added at 12:40 ---------- Previous post was at 12:37 ----------

thanks moldova,
Input Query: bbc.co.uk

Started at: 12:38:55
Stopped at: 12:38:59


--------------------------------------------------------------------------------

traceroute to bbc.co.uk (212.58.224.138), 30 hops max, 40 byte packets
1 194.117.133.226 (194.117.133.226) 0.821 ms
2 lee-bb-a-xe-600-0.network.virginmedia.net (212.43.162.49) 2.784 ms
3 nth-bb-b-as2-0.network.virginmedia.net (62.253.185.101) 6.406 ms
4 tele-ic-1-as0-0.network.virginmedia.net (62.253.184.2) 8.748 ms
5 pos6-1.rt0.thdo.bbc.co.uk (212.58.239.237) 8.738 ms
6 212.58.238.129 (212.58.238.129) 8.704 ms

hopefully you clever people can tell me what the results mean ?:dunce:

[Sephiroth]

....

sorry on xp home.
general d/loads/web experience seem ok.

but you know how it is ,if you pay fror 20 meg in the ideal world thats what you expect.especially when after 2 days after install a speed test says you get near it THEN down the road you get results which are terrible,it makes you think.

If you're on XP then you just do the tracrt or whatever CMD you want with the redirection to a text file as shown.

If your general experience is OK, then IMHO you're fretting over nothing. The web and VM's connectivity to it are subject to random effects beyond your control. The instant speedtest tells you nothing about what happems to your experience.

If you're concerned about not getting what you're paying for (understandable), then there is only one set of repeated and logged tests you can do:

1 Note the date and time.
2 Download a file > ¼ MB from a high bandwidth site
3 Clock time the download and note the Windows statistic
4 Repeat the test many times of your choice
5 Repeat the test downloads at different time of day

Post the results if you want to but contact VM if, during what is supposed to be a quiet period, you are nowhere near your expected rate.

Hope that helps and clarifies matters for you. Let's cut through all this detail we've been getting into and see if you really do have a problem. On the face of it, you don't.


EDIT:

Speedtest.net is crap (Maidenhead is notoriously poor). So many people say this on the forum and so many people still raise issues based on its dodgy readings. Even if it wasn't crap, the method of relying on an instant speed test is flawed for reasons I and others have already explained.

[Peter_]

why do VM ask you to use speedtest.net if it is unreliable ?
I use this on slow speed calls.

Here is how the speedtest works below.

If you are a Virgin Media customer then the best speedtest is from the links below.



click on these 2 gamefiles battlefield_2142_demo.exe and bfme2demo_english_final.exe and save them to your desktop, and then wait a couple of minutes then write down the transfer rates on the files that are running add them together then multiply them by 8 and you will get a truer download speed.

Remember to stop and delete the files.

i.e : 250Kbps X 8 = 2Mbps, 500Kbps X 8 = 4Mbps, 1250Kbps X 8 = 10Mbps, 2500Kbps X 8 = 20Mbps

Then add 10% to the final figure to account for any processes running on your computer.


http://www.virginmedia.com/testmyspeed/manual.php

[hemelvirgin]

ok a lot to take in.
i don't suppose the STM ever gets put on in error & does not get removed ??

[Sephiroth]

ok a lot to take in.
i don't suppose the STM ever gets put on in error & does not get removed ??

Jeez - just believe us! This surely isn't the point in this thread to be grasping at improbable causes for a problem you're not having!

[hemelvirgin]

hi,

ok will go away ,its obvious i do not have a problem, i must be having some sort of mental breakdown.

sorry i asked for some advice,some were polite some not.

[webcrawler2050]

hi,

ok will go away ,its obvious i do not have a problem, i must be having some sort of mental breakdown.

sorry i asked for some advice,some were polite some not.

Basically STM is traffic management - thus this is what is happening here. So no fault as everything is spoton.

[Peter_]

ok a lot to take in.
i don't suppose the STM ever gets put on in error & does not get removed ??
If you feel that you are getting Traffic managed unfairly then you need to call Tech Support on 151 from a Vorgin phone or 0845 454 1111 from any other phone and one of my colleagues will check out your connection for any issues.

It is better to call in and ask rather to post here and not know if the are any actual issues..

[webcrawler2050]

If you feel that you are getting Traffic managed unfairly then you need to call Tech Support on 151 from a Vorgin phone or 0845 454 1111 from any other phone and one of my colleagues will check out your connection for any issues.

It is better to call in and ask rather to post here and not know if the are any actual issues..

Agreed

[hemelvirgin]

hi,will try 151 to confirm stm status

---------- Post added at 14:48 ---------- Previous post was at 14:47 ----------

perhaps not cant wait 20 mins now.
will call am monday

will update thread on monday

[webcrawler2050]

hi,will try 151 to confirm stm status

---------- Post added at 14:48 ---------- Previous post was at 14:47 ----------

perhaps not cant wait 20 mins now.
will call am monday

will update thread on monday

It's deffo STM - simple answer - stop downloading so much?!?!?!?

[Peter_]

hi,will try 151 to confirm stm status

---------- Post added at 14:48 ---------- Previous post was at 14:47 ----------

perhaps not cant wait 20 mins now.
will call am monday

will update thread on monday
Call as soon as possible after 0800 or you will be in a queue again.;)

[hemelvirgin]

hi, webcrawler250

i can tell you no one in my home downloads any thing near the limits.
normal surfing web sites,e-mails my son uses online gaming xbox approx 1 hour a day ,not every day.WHAT ELSE WOULD YOU HAVE TO DO FOR THE STM TO KICK IN ?
my wireless router has wap security.

unless some one else is stealing my bandwith i have no idea ?.

previously on bt broadband option 2 never had any usage problems with them.

[webcrawler2050]

360 Would be an issue if he is being "the host" as it where - uploading data and downloading data.. etc. Would cause it..

[Peter_]

hi, webcrawler250

i can tell you no one in my home downloads any thing near the limits.
normal surfing web sites,e-mails my son uses online gaming xbox approx 1 hour a day ,not every day.WHAT ELSE WOULD YOU HAVE TO DO FOR THE STM TO KICK IN ?
my wireless router has wap security.

unless some one else is stealing my bandwith i have no idea ?.

previously on bt broadband option 2 never had any usage problems with them.
You need to call Tech Support so they can check your connection, is your wireless router secure as you can use up to 63 characters in the passphrase and any character on your keyboard to stop anyone cracking the security easily.

[Sephiroth]

hi, webcrawler250

i can tell you no one in my home downloads any thing near the limits.
normal surfing web sites,e-mails my son uses online gaming xbox approx 1 hour a day ,not every day.WHAT ELSE WOULD YOU HAVE TO DO FOR THE STM TO KICK IN ?
my wireless router has wap security.

unless some one else is stealing my bandwith i have no idea ?.

previously on bt broadband option 2 never had any usage problems with them.

STM hasn't kicked in. And you haven't complained of a problem with your surfing and downloading. In post #23, I provided sound advice on the steps to take if you suspect you're not getting the speed you're paying for.

The result, if you follow that advice, will most likely provide a profile of when your download speed is more affected by contention and when it is less affected. If the download speed is poor at all times (including obviously quiet times), then you do have a problem.

And here we are still debating STM! I'm not impolite - just trying to get the proper message across to you and how to properly ascertain your position.

[caph]

Jeez - just believe us! This surely isn't the point in this thread to be grasping at improbable causes for a problem you're not having!

Jeez, calm down! Had a bad day by any chance?

Hemelvirgin, how are your speeds now? It's probably worth checking every now and then (and use a couple of speedtest sites, I find www.speedtest.bbmax.co.uk the most reliable). If your speeds are back to normal then fair enough, put it down to one of those things. If you get low speeds, even now and then, try and work out a pattern. It can help pinpoint the cause and if you post your results we can probably help find the cause.

[Sephiroth]

Jeez, calm down! Had a bad day by any chance?

Hemelvirgin, how are your speeds now? It's probably worth checking every now and then (and use a couple of speedtest sites, I find www.speedtest.bbmax.co.uk the most reliable). If your speeds are back to normal then fair enough, put it down to one of those things. If you get low speeds, even now and then, try and work out a pattern. It can help pinpoint the cause and if you post your results we can probably help find the cause.

Sometimes, a correspondent does need to be told.

He's already had the advice you're now giving and that's where I'm hoping he'll go. This persistence with STM is a road to nowhere.

[hemelvirgin]

hi,
http://www.hageltech.com/dumeter/ to see what is actually going on with my bb usage

is it worth it ?

[Peter_]

hi,
http://www.hageltech.com/dumeter/ to see what is actually going on with my bb usage

is it worth it ?
Try this link http://www.virginmedia.com/help/20mb-broadband-optimisation.php

[hemelvirgin]

hi,

yes went through that procedure.

another strange thing which is happening ,dont know if it has any bearing on my slow speeds.my main pc is lan connected to my router DLINK-615 when i try to see 192.168.0.1 any stats for example i cannnot connect.the main page opens straight away though so i can enter my password.

should i reset my router,i know i will have to re-enter lan & wireless settings again.

[Peter_]

another strange thing which is happening ,dont know if it has any bearing on my slow speeds.my main pc is lan connected to my router DLINK-615 when i try to see 192.168.0.1 any stats for example i cannnot connect.the main page opens straight away though so i can enter my password.

should i reset my router,i know i will have to re-enter lan & wireless settings again.
Give it a go as you cannot lose, I would get you to try that if you called in during diagnostics anyway.

[hemelvirgin]

http://www.speedtest.bbmax.co.uk/

also show speed 3.5 MB as do all the other speed testers i have tried.
apparently STM should only last for 5 hours if the limit is reached.

[Peter_]

http://www.speedtest.bbmax.co.uk/

also show speed 3.5 MB as do all the other speed testers i have tried.
apparently STM should only last for 5 hours if the limit is reached.
If you ring in they can verify if you are being STMed and the end time.

[Sephiroth]

hi,

yes went through that procedure.

another strange thing which is happening ,dont know if it has any bearing on my slow speeds.my main pc is lan connected to my router DLINK-615 when i try to see 192.168.0.1 any stats for example i cannnot connect.the main page opens straight away though so i can enter my password.

should i reset my router,i know i will have to re-enter lan & wireless settings again.

It's not clear what you're saying. What do you consider to be the main page? The Login page? So you put your U/N & PW in. What then? if you've put in your credentials earlier today then the session may still be open and you would get to the page that offers SETUP/ADVANCED/MAINTENANCE/STATUS.

What happens?

[hemelvirgin]

from the pc i connected the router with (pc's mac on router) login page fine.
u/n & p/word entered ok.
set up etc the browser timer just sits there.
after paper clip reset still cant communicate with the pc.

strange my wireless laptop is ok.
changed my wireless channel etc.

---------- Post added at 15:18 ---------- Previous post was at 15:10 ----------

will,
give 151 a ring early am tomorrow,re if i am stm'ed & how long ?.

[Sephiroth]

Forget about STM. We have to get your true situation under control. Here's what we have so far:

1/
You have reported an unexpected drop in broadband speed (as measured by Speedtest.net) on your wife's PC that displayed a message to similar effect.

2/
You eventually logged into the modem to get the stats. You confirm in post #18 that the PC (presumably the wife's). You also confirm in post #18 that the stats were obtained with the wife's PC connected by ethernet cable to the router. The stats were fine.

3/
Also in post #18 you mention you're on a wi-fi laptop and then you mention a "main PC" upstairs next to the modem/router.

4/
In post #20 you confirm that general downloads & web experience seem OK.

5/
In post #22 you discover that Speedtest.net is unreliable. You post a result using the notorious Maidenhead server).

6/
In post #23 you were provided with advice on how to properly check your line speed. At this stage, we are considering your VM service and no other component.

7/
No results were reported on the tests you were advised to conduct.

8/
In post #42 you confirm that you've been through the XP lan optimising procedure. You report that through your lan connected "main PC" you couldn't connect through to the modem to get stats. Upon later clarification, you can log into the modem but the session hangs when you try to go to the setup screen from your "main PC".

Then it gets cloudy again (post #47). What's this about the PC's MAC on the router? This looks like the "main PC" LAN settings need some repair.

Apparently you can do the modem stuff from the wi-fi laptop and your wife's PC.

The original problem was slow broadband on your wife's PC.

So what are we dealing with now? Your "main PC"? Your broadband speed? Do you really believe you're being STM'd despite all the evidence to the contrary?

[hemelvirgin]

Hi,
151 confirm NO stm active on my line.

there modem application test says my modem is running @ 20 meg.

will peform all modem stats ,ping,tracert & download demo games tests to get accurate download speed performance.will publish when i can.
ps
modem router all been reset earlier.

the router issue with my main pc(direct lan to it) can wait

[hemelvirgin]

Hi,
results from just now -
[QUOTE]Input Query: www.bbc.co.uk

Started at: 12:37:33
Stopped at: 12:37:37
________________________________________
traceroute to www.bbc.co.uk (212.58.253.67), 30 hops max, 40 byte packets
1 194.117.133.226 (194.117.133.226) 108.123 ms
2 lee-bb-a-xe-600-0.network.virginmedia.net (212.43.162.49) 5.461 ms
3 nth-bb-b-as2-0.network.virginmedia.net (62.253.185.101) 5.975 ms
4 tele-ic-1-as0-0.network.virginmedia.net (62.253.184.2) 8.197 ms
5 pos6-1.rt0.thdo.bbc.co.uk (212.58.239.237) 8.321 ms
6 212.58.238.129 (212.58.238.129) 8.217 ms
7 te12-1.hsw0.cwwtf.bbc.co.uk (212.58.239.222) 22.489 ms

Cable Modem Downstream
Downstream Lock : Locked
Downstream Channel Id : 6
Downstream Frequency : 402750000 Hz
Downstream Modulation : QAM256
Downstream Symbol Rate : 5360.537 Ksym/sec
Downstream Interleave Depth : taps32Increment4
Downstream Receive Power Level : -2.0 dBmV
Downstream SNR : 38.6 dB
Cable Modem Upstream
Upstream Lock : Locked
Upstream Channel ID : 4
Upstream Frequency : 37500000 Hz
Upstream Modulation : QPSK
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 44.0 dBmV
Upstream Mini-Slot Size : 2
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\User>ping www.bbc.co.uk

Pinging www.bbc.net.uk [212.58.251.195] with 32 bytes of data:

Reply from 212.58.251.195: bytes=32 time=14ms TTL=118
Reply from 212.58.251.195: bytes=32 time=15ms TTL=118
Reply from 212.58.251.195: bytes=32 time=24ms TTL=118
Reply from 212.58.251.195: bytes=32 time=13ms TTL=118

Ping statistics for 212.58.251.195:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 13ms, Maximum = 24ms, Average = 16ms

[Sephiroth]

________________________________________
traceroute to www.bbc.co.uk (212.58.253.67), 30 hops max, 40 byte packets
1 194.117.133.226 (194.117.133.226) 108.123 ms
2 lee-bb-a-xe-600-0.network.virginmedia.net (212.43.162.49) 5.461 ms
3 nth-bb-b-as2-0.network.virginmedia.net (62.253.185.101) 5.975 ms
4 tele-ic-1-as0-0.network.virginmedia.net (62.253.184.2) 8.197 ms
5 pos6-1.rt0.thdo.bbc.co.uk (212.58.239.237) 8.321 ms
6 212.58.238.129 (212.58.238.129) 8.217 ms
7 te12-1.hsw0.cwwtf.bbc.co.uk (212.58.239.222) 22.489 ms


That tracert is amazing (if I've read it right) - all VM sites:

Hemel -> Reading -> Leeds -> Northampton -> Winchester -> BBC

Is that a potential issue then? Routing?

[webcrawler2050]

That tracert is amazing (if I've read it right) - all VM sites:

Hemel -> Reading -> Leeds -> Northampton -> Winchester -> BBC

Is that a potential issue then? Routing?

Yup you got it - crappy routing by the looks of things.

[hemelvirgin]

Hi Guys,

what is the service affect of this routing,a delay in geting to bbc i take it.
will VM do any thing about traffic routing if we ring 151.

my trace from 24-10-09

traceroute to bbc.co.uk (212.58.224.138), 30 hops max, 40 byte packets
1 194.117.133.226 (194.117.133.226) 0.821 ms
2 lee-bb-a-xe-600-0.network.virginmedia.net (212.43.162.49) 2.784 ms
3 nth-bb-b-as2-0.network.virginmedia.net (62.253.185.101) 6.406 ms
4 tele-ic-1-as0-0.network.virginmedia.net (62.253.184.2) 8.748 ms
5 pos6-1.rt0.thdo.bbc.co.uk (212.58.239.237) 8.738 ms
6 212.58.238.129 (212.58.238.129) 8.704 ms

[webcrawler2050]

Well your being "bounced" around all of the country. Thus the "slower" speed I see 3 locations - as Sephiroth's explination. then the BBC.

So in theory, I dont know if VM will and or can do anything about it to be fair.

[hemelvirgin]

hi,
that would explain the generally slow access to bbc.
i wonder who many other sites people have this problem ?.

might e-mail VM with a copy of trace to inform them.

won't loose any sleep over it.

[webcrawler2050]

hi,
that would explain the generally slow access to bbc.
i wonder who many other sites people have this problem ?.

might e-mail VM with a copy of trace to inform them.

won't loose any sleep over it.

Its very likely - I dont think they can do anything but if you want to might be worth a shot - could be a complete and utter waste of time though

[Ignitionnet]

That traceroute is not from his home connection it's from tools.virginmedia.com and even if it were from his home connection it doesn't indicate any bottlenecks.

---------- Post added at 13:19 ---------- Previous post was at 13:08 ----------

That tracert is amazing (if I've read it right) - all VM sites:

Hemel -> Reading -> Leeds -> Northampton -> Winchester -> BBC

Is that a potential issue then? Routing?

Knowsley -> Leeds -> Northampton -> Telehouse East -> BBC.

[Sephiroth]

Knowsley -> Leeds -> Northampton -> Telehouse East -> BBC.

Knowsley? Where did that come from?

[Ignitionnet]

Knowsley? Where did that come from?

Trace to hop 1, 194.117.133.226, on his traceroute.

[Sephiroth]

Trace to hop 1, 194.117.133.226, on his traceroute.

Isn't 194.117.133.226 Telewest Reading?

[Ignitionnet]

Isn't 194.117.133.226 Telewest Reading?

No - are you using some kind of geolocation to guess that? It's wrong, it was registered via Telewest Woking, long since closed (http://www.digitalspy.co.uk/digitaltv/a30250/telewests-woking-headquarters-to-close.html) I believe, and is hosted at Knowsley data centre.

7 17 ms 14 ms 16 ms know-dcore-1b-tenge100.network.virginmedia.net [212.43.162.54]
8 15 ms 15 ms 15 ms 194.117.133.226

It's the first hop of tools.virginmedia.com when tracing to the beeb. know = Knowsley, dcore = data centre core.

Regardless of this hops don't indicate a bottleneck, I can get >45Mbps to Canada (http://www.dslreports.com/archive/blueyonder.co.uk) which goes via a somewhat longer route than a couple of hops in the UK.

EDIT: Telewest don't have network in Reading on the public network, this would be ex-ntl who both had the cable franchise and headend there and have core routers and various other kit in addition to the CMTSes hosted at the Reading headend running out of an IBM owned data centre near Reading, Winnersh Triangle to be exact.

[Ignitionnet]

Does our resident Medion Tech Support expert webcrawler2050 have nothing to add to this thread? Given how certain he was of network routing issues previously I'm sure he has some viable further network information to assist customers and especially the orignal poster.

[Ben B]

Does our resident Medion Tech Support expert webcrawler2050 have nothing to add to this thread? Given how certain he was of network routing issues previously I'm sure he has some viable further network information to assist customers and especially the orignal poster.
Why pick on someone who hasn't even said anything to warrant it. That's just plain bullying

[Ignitionnet]

Why pick on someone who hasn't even said anything to warrant it. That's just plain bullying

You'll forgive me if I don't hold too closely to a several months old most helpful post avatar.

Said poster has made several posts with absolute assurance that he knows what he's talking about and is correct in his advice, emphasised with how he's part of Medion Tech Support on the avatar. I don't quite get it given that said poster gives a strong impresssion of having no idea what they're talking about without a misunderstood google search but welcome correction. I do note that said poster was previously looking at this thread but is now not looking at this thread and has no comeback pretty much confirming they've no idea what they are talking about but are quite happy to quote their poorly informed opinions as being fact on people who post on these forums looking for answers to issues.

I would far rather posters on here get some limited but valuable advice rather than a load of total nonsense which is of no value to them beyond wasting their time from people with overinflated egos with no idea what they are talking about, I do apologise if this is so wrong but your prerogative.

I do note that none of the most helpful posts from this month are from the cable section which says volumes for the quality of the posts here recently.

[Ben B]

You'll forgive me if I don't hold too closely to a several months old most helpful post avatar.

Said poster has made several posts with absolute assurance that he knows what he's talking about and is correct in his advice, emphasised with how he's part of Medion Tech Support on the avatar. I don't quite get it given that said poster gives a strong impresssion of having no idea what they're talking about without a misunderstood google search but welcome correction.

Excuse me but you clearly think very highly of yourself if you think you can belittle and undermine other peoples opinions and help and you make yourself look like a complete know-it-all when that simply isn't the case. webcrawler was offering assistance and if it was incorrect so be it but at least he was giving help rather than just targeting people to put down. As for the avatar, well you can get your facts right on that one because the october vote hasn't finished yet and it was for 'september and october'.

[Ignitionnet]

Webcrawler was offering total crap based on copy/pasting other people's posts but if that's what turns you on that's your prerogative. He's no idea what he's talking about in this thread, if he did he'd realise that Sephiroth who meant well was mistaken as to the locations of the various servers on the traceroute and that it was sourced from tools.virginmedia.com but hey I do apologise for interjecting facts into the the copy/paste love in from people who've no clue what they're talking about.

Assistance is worth nothing if it's very simply wrong, based on wrong opinions based on incorrect facts. By your logic I could say the earth is flat and it's useful.

Yes the October vote isn't over, the October nominations are and the vote is presently underway based on no posts in the cable section, your point is what?

Quality of posts in the cable section has dropped hugely, support posts from people who haven't got a clue you just make people like myself who might actually have a clue and have worked with cable less inclined to offer opinions.

Still if it's what you want based in people whose entire knowledge of cable is a sticky based on a couple of year old post of mine on cable signal levels that's your prerogative and knock yourself out. I've considered not posting further and if you'd rather read 'helpful' but nonsense posts than posts that are actually worth a crap that's your choice. Clearly people who can't tell the difference between a traceroute from a cable modem and one from the website tools.virginmedia.com are bound to know their stuff.

I really can't be bothered. Drink in the guessing and clueless speculation from a guy who blagged a job in tech support for a PC vendor with his BS CV full of fake certifications over someone who has worked in this industry most of his working life and spent over 5 years working in cable and DSL, means little to me.

[Ben B]

Yes the October vote isn't over, the October nominations are and the vote is presently underway based on no posts in the cable section, your point is what?

Well if you read the previous drool that you have written already, you were the one that brought up the avatar, not me.

You'll forgive me if I don't hold too closely to a several months old most helpful post avatar.

Whether or not help provided is correct it still does not deserve to be be-littled, if it is incorrect it is incorrect there is no need to pick on people or undermine them. There is absolutely no need for it, but oh no you just can't resist can you.

[webcrawler2050]

Well, in all fairness I didn't notice the error until you pointed out. So congratulations on that!

I don't pretend to know "everything" but what you fail to realise is, I've been out of Tech for 12 months. Possibly more. Having lost ALOT of money, £250k + I hit depression and took me 6 months + to get out of it, so keeping my tech up to scratch was the last thing on my mind. What you also, fail to realise is, I've never "worked" with cable, on a profesional level until I came here last year. I had cable, wanted a place to talk about cable etc and came here.

It would be very much appreciated, if you would just back off alot. I do what I do, I help just like anyone else but clearly you have a need to "jump" on me, everytime I say something. Anything. No matter what. To be honest, I don't really care about what you think, it's just when it seems your bullying. You are from as your self proclaimed tittle states, a profesional in this industry but yet, you can't keep the verbal drool in your head can you?

Ill ask, politely, once and once only. I would very much appreciate, if you would back off.

As for the Medion thing, I thought putting it there, might help people with Medion Kit and having issues. You never know.

Well, I'm happy to let bygons be bygons etc.

I really can't be bothered. Drink in the guessing and clueless speculation from a guy who blagged a job in tech support for a PC vendor with his BS CV full of fake certifications over someone who has worked in this industry most of his working life and spent over 5 years working in cable and DSL, means little to me.

You know this for a fact, do you? Forget what you see here, you are absolutle 100% positive. Are you? The answer to your persistant verbal dhoria, is no. You don't know this at all for facts. You simply just guessing and thus jumping to conclusions, which your arrogant attitude presumes.

As for blagging. I actually, had several technical tests and "paper" exams to take before I got the role at Medion. Once they where happy with these findings, they offered me the role. What you also fail to realise is, they "head hunted" me. I did nothing to "find" this job, it came to me.

[Ignitionnet]

It's a fairly major error, you had no idea what you were posting on.

I understood depression was the realm of those too weak to keep it under control? (http://www.cableforum.co.uk/board/34900457-post23.html)

Basic routing and switching is hardly past 6 months. Your CCNA you claim to have is obviously nonsense along with your MCSE that evidently didn't include such minor things as MAPI, if you had a clue you'd simply have noted that the customer's subnet was nowhere near what was mentioned, a simple reverse traceroute showed it and that the ping times mentioned were impossible for cable.

You were running your web hosting business earlier this year so the 12 months out of tech stuff is nonsense, you were posting to customers that your web hosting company was perfectly intact even while the company was going through the bankruptcy courts less than 12 months ago so let's not go down that route?

I do appreciate your posts here especially given that you're banned from various other forums of this nature, hopefully you'll be far more helpful than I am, here's hoping.

Medion is irrelevant, they use generic PC components configured in a generic way, you think you're the shizzle because you've lied your way into a job with your fiction CV with your fiction certifications you made up. If you had any of them you'd most certainly have been able to resolve basic routing issues on this forum alongside basic issues like problems with Microsoft protocols such as MAPI, and no claiming you 'don't like exchange' isn't adequate to plug holes in knowledge when you are claiming to be a Microsoft Certified Systems Engineer.

In short you back off from me and try apologising for telling lies both in your thread on here regarding your CV and any other threads where you've referred to your alleged expertise. You've run your own hosting company, any skills you have come from there, you obviously don't have the skills in Cisco and Microsoft you claim to else you'd be able to demonstrate more of them on your posts here.

[Ben B]

No matter how major the error was there is no need to basically point and say "haha you got it wrong" and there is also no need to pick at him for no apparent reason like in the 'happy thought thread' http://www.cableforum.co.uk/board/34898931-post1750.html

[Ignitionnet]

Bite me to be honest, you know where the mod report button is if you think my comments about his arrogant fiction masquerading as technical assistance along with the sanctimonious crap about tax payer money being misspent given he's been sucking up benefits for several months is unreasonable.

[Sephiroth]

.....and is hosted at Knowsley data centre.

7 17 ms 14 ms 16 ms know-dcore-1b-tenge100.network.virginmedia.net [212.43.162.54]
8 15 ms 15 ms 15 ms 194.117.133.226

It's the first hop of tools.virginmedia.com when tracing to the beeb. know = Knowsley, dcore = data centre core.


You're usually right on this stuff - but I'll be damned if I understand from your post how you translate the OP's

traceroute to www.bbc.co.uk (212.58.253.67), 30 hops max, 40 byte packets
1 194.117.133.226 (194.117.133.226) 108.123 ms
2 lee-bb-a-xe-600-0.network.virginmedia.net (212.43.162.49) 5.461 ms
3 nth-bb-b-as2-0.network.virginmedia.net (62.253.185.101) 5.975 ms
4 tele-ic-1-as0-0.network.virginmedia.net (62.253.184.2) 8.197 ms
5 pos6-1.rt0.thdo.bbc.co.uk (212.58.239.237) 8.321 ms
6 212.58.238.129 (212.58.238.129) 8.217 ms
7 te12-1.hsw0.cwwtf.bbc.co.uk (212.58.239.222) 22.489 ms

into what you've shown as Knowsley?

The reverse DNS on 194.117.133.226 came up nix - so how can we tell it's at Knowsley? Is it an egress port? What

[webcrawler2050]

It's a fairly major error, you had no idea what you were posting on.

I understood depression was the realm of those too weak to keep it under control? (http://www.cableforum.co.uk/board/34900457-post23.html)

Basic routing and switching is hardly past 6 months. Your CCNA you claim to have is obviously nonsense along with your MCSE that evidently didn't include such minor things as MAPI, if you had a clue you'd simply have noted that the customer's subnet was nowhere near what was mentioned, a simple reverse traceroute showed it and that the ping times mentioned were impossible for cable.

You were running your web hosting business earlier this year so the 12 months out of tech stuff is nonsense, you were posting to customers that your web hosting company was perfectly intact even while the company was going through the bankruptcy courts less than 12 months ago so let's not go down that route?

Medion is irrelevant, they use generic PC components configured in a generic way, you think you're the shizzle because you've lied your way into a job with your fiction CV with your fiction certifications you made up. If you had any of them you'd most certainly have been able to resolve basic routing issues on this forum alongside basic issues like problems with Microsoft protocols such as MAPI, and no claiming you 'don't like exchange' isn't adequate to plug holes in knowledge when you are claiming to be a Microsoft Certified Systems Engineer.

In short you back off from me and try apologising for telling lies both in your thread on here regarding your CV and any other threads where you've referred to your alleged expertise. You've run your own hosting company, any skills you have come from there, you obviously don't have the skills in Cisco and Microsoft you claim to else you'd be able to demonstrate more of them on your posts here.

Actually you are wrong again. I started, in "IT" when I was 17 - worked for a local PC shop. Then I moved to a local firm, who needed a "all rounder" then I went to Fasthosts, then I went to Serco, then I went started my own firm.

Again, your wrong. Tech support stopped on the 1 January 2009, prior to that I wasn't dealing with tech support on a day to day basis. Infact, tried to concentrate on other aspects. Bankrupcy, again, your wrong there. It was through the high court and as I chose the "easy" option. Walking away, that is. So far you've been wrong 3 times. Wow!


Actually, my Cisco, was done summer last year. I was trained by a very well known tech in the web hosting industry. I won't name names. On a fantastic London MultiHomed AS network. Again, no names.

As for the routing, I didn't even look "properly" just saw he was being bounced around and "assumed"

My comment, is right about depression, if you let it take control it can lead to silly thing sbeing done because of it. You've no idea about me, as a person your arrogance, just assumes. You think, you have the right to look into my personal life, because I made a mistake with a business. A business, might I add, that took off with 400 clients, in less than 72 hours. You see, you making assumptions. Again. Yes, I will happy admit, Bionic Hosting grew so fast, I couldn't control it on my own. However, in a bid to keep the cash flow running and invest in kit etc, I took that chance. It wasn't until Octover of last year, when somebody else came in to "help"

So now, you have what feels like a life story and generally alot of verbal abuse and typing for no aparant reason.

Benefits? You must be kidding right? I'll again, freely say, I was on JSA - However, do you realise, what thats like to be on JSA? Considering, I've worked since the age of 14? Have you any clue, as a parent how that makes you feel? My guess is no. It's like begging, it makes you feel that your not doing you best for your child, its made me sick to the stomach, living on £47.50 a week, to start with is ruddy hard, along with a £250 rent short fall aswell. So excuse me, if I get thrown a bone I snatch it out of there hands. Do you actually know what it feels like to battle your way through life, doing everything on your own. No help from parents, family. etc as they wern't around to put me through uni etc. I have always had to do everything on my own. I worked hard to get that business started, put in savings of my own, quit my "real" job etc and then to loose it and have it pulled out from under your feet and then to top it off to have some arrogant moron, judge me form what he has read on a few forums? Well no, I think not. I've have battled and pulled myself through this year, not for my sake but for the sake of my little one. So I will say, unless you know the solid cold hard facts, then your welcome to talk to me but until then shut up

Now as i've said, I've not lied. Nor do I have nothing to apologise for. It seems your the one who should be apologising.

Your petty attitude to "bite me" is the proof in the pudding

[Gary L]

https://www.cableforum.co.uk/images/local/2009/10/1.gif

[Ben B]

https://www.cableforum.co.uk/images/local/2009/10/1.gif
:LOL:

[Ignitionnet]

You're usually right on this stuff - but I'll be damned if I understand from your post how you translate the OP's

traceroute to www.bbc.co.uk (212.58.253.67), 30 hops max, 40 byte packets
1 194.117.133.226 (194.117.133.226) 108.123 ms
2 lee-bb-a-xe-600-0.network.virginmedia.net (212.43.162.49) 5.461 ms
3 nth-bb-b-as2-0.network.virginmedia.net (62.253.185.101) 5.975 ms
4 tele-ic-1-as0-0.network.virginmedia.net (62.253.184.2) 8.197 ms
5 pos6-1.rt0.thdo.bbc.co.uk (212.58.239.237) 8.321 ms
6 212.58.238.129 (212.58.238.129) 8.217 ms
7 te12-1.hsw0.cwwtf.bbc.co.uk (212.58.239.222) 22.489 ms

into what you've shown as Knowsley?

The reverse DNS on 194.117.133.226 came up nix - so how can we tell it's at Knowsley? Is it an egress port? What

Trace it - what does the hop before suggest?

---------- Post added at 01:09 ---------- Previous post was at 00:59 ----------



Blah blah whatever. Remember the above when posting your sanctimoniious nonsense.

Yes I'm aware of what it means to be a parent given I've a 7 year old daughter and was made redundant not all that long ago.

Your company was suffering legal action when it wound up, no excuse or explanation behind this and you lied to clients right up until then, there is evidence on the interwebs of this for those who google irage hosting so don't try and paint yourself as some kind of wronged party - you screwed up offering services you couldn't deliver on and paid the price.

Either way it's irrelevant to this issue. People who are as technically capable as you think you are don't broadcast themselves as being on the phone tech support for a PC reseller. Your CV is BS as evidenced by your total lack of knowledge of the major MS protocol MAPI, you blagged the job you are in if you forwarded the CV you posted here and are offering ill informed advice on this forum. I would recommemd a period of lurking on here to soak up some information from the several useful posters here but it's probably a tad too late to wind your neck in so you post random nonsense largely based on my sticky in this forum along with a few other things you read on the internet. No substitute for experience. If you don't know what you are talking about do shut up, good man.

[Maggy]

I'm asking everyone to play nicely and stick to the topic.The rudeness will stop and we will all deal with one another in a civil manner please.

There is a perfectly good ignore function available for those who don't wish to read each others postings..USE it please.

Stick to the topic from now on.Anymore off topic postings will be removed .

[Sephiroth]

Trace it - what does the hop before suggest?[COLOR="Silver"]

......

Gotcha. nslookup 194.117.133.226 gives cache-kno.cableinet.co.uk.

[Ignitionnet]

Gotcha. nslookup 194.117.133.226 gives cache-kno.cableinet.co.uk.

Bingo! :)

[Sephiroth]

Regardless of this hops don't indicate a bottleneck, I can get >45Mbps to Canada (http://www.dslreports.com/archive/blueyonder.co.uk) which goes via a somewhat longer route than a couple of hops in the UK.

.....
OK - now we've established Knowsley (further from Hemel than Reading), I beg to disagree in a specific manner with you.

traceroute to www.bbc.co.uk (212.58.253.67), 30 hops max, 40 byte packets
1 194.117.133.226 (194.117.133.226) 108.123 ms
2 lee-bb-a-xe-600-0.network.virginmedia.net (212.43.162.49) 5.461 ms
3 nth-bb-b-as2-0.network.virginmedia.net (62.253.185.101) 5.975 ms
4 tele-ic-1-as0-0.network.virginmedia.net (62.253.184.2) 8.197 ms
5 pos6-1.rt0.thdo.bbc.co.uk (212.58.239.237) 8.321 ms
6 212.58.238.129 (212.58.238.129) 8.217 ms
7 te12-1.hsw0.cwwtf.bbc.co.uk (212.58.239.222) 22.489 ms

The OP's specific tracert spends quite some time in the VM network. If those routes are oversubscribed or in any other way under contention, then slow download speeds would occur.

Of course a tracert to the BBC tells us nothing of the OP's problem cases. So in that respect you are correct.

[Ignitionnet]

There's no congestion anywhere on the route and there's no congestion on VM's core network. That actually takes a pretty direct route and the VM backbone is quite sensibly laid out given the size of the network, it's a quite standard design.

I was merely pointing out that just because a traceroute has a few hops it doesn't indicate a bottleneck or issue and a bit of a trip around the country on uncongested links isn't going to harm speeds even if the route isn't geographically 'optimal'.

Anyway minor digression, suffice to say that the traceroute and core network aren't likely to be an issue in this case.

I must make a mental note not to drink Cognac again too, it appears to cause me to post my thoughts without them going through the sensible part of my brain which usually keeps them to myself.

[Sephiroth]

.....I must make a mental note not to drink Cognac again too, it appears to cause me to post my thoughts without them going through the sensible part of my brain which usually keeps them to myself.
Oh - that's what it was!

When Broadbandings got rather sloshed
'Twas Webby that ended up coshed
Accused of the worst
By the man with a thirst
Till Maggy made sure it was squashed.

In the meantimne - what about poor old Hemel's problem?

[webcrawler2050]

Oh - that's what it was!

When Broadbandings got rather sloshed
'Twas Webby that ended up coshed
Accused of the worst
By the man with a thirst
Till Maggy made sure it was squashed.

In the meantimne - what about poor old Hemel's problem?

Nice

[Ignitionnet]

Oh - that's what it was!

When Broadbandings got rather sloshed
'Twas Webby that ended up coshed
Accused of the worst
By the man with a thirst
Till Maggy made sure it was squashed.

In the meantimne - what about poor old Hemel's problem?

You sir are a literary God.

Anyway ignore list has been appropriately amended along with a note to, on the very rare occasions I do drink, ensure that I don't go near a computer. My apologies to the unfortunate audience.

Regarding Hemel, let me just look at the first page again...

.....

Not really hugely clearer. I would wish to see a speed test done via http://www.speedtest.bbmax.co.uk rather than speedtest.net which may help, in addition a ping test from http://www.pingtest.net

[Sephiroth]

You sir are a literary God :gpoint:.

........

Regarding Hemel, let me just look at the first page again...

.....

Not really hugely clearer. I would wish to see a speed test done via http://www.speedtest.bbmax.co.uk rather than speedtest.net which may help, in addition a ping test from http://www.pingtest.net

Exactamundo.

The first page says that poor old Hemel doesn't actually have a performance problem! I think he actually acknowledges this around the mid forties posting.

[webcrawler2050]

Exactamundo.

The first page says that poor old Hemel doesn't actually have a performance problem! I think he actually acknowledges this around the mid forties posting.

Back off..

[Ignitionnet]

Exactamundo.

The first page says that poor old Hemel doesn't actually have a performance problem! I think he actually acknowledges this around the mid forties posting.

Tech visit tomorrow, see what they find I guess.

[Sephiroth]

Back off..

Backing off, Boss. Shaking da bush, Boss.

[webcrawler2050]

Backing off, Boss. Shaking da bush, Boss.

Seriously, don't even start.

[Kymmy]

Next off topic post will not be backing off as it and the member won't be able too..

This is your final warning, there will be no more

[hemelvirgin]

Exactamundo.

The first page says that poor old Hemel doesn't actually have a performance problem! I think he actually acknowledges this around the mid forties posting.


will do speed test again.
ping as well.
modem logs also.

tech visit tomorrow.

will update his findings tomorrow,then we can put this thread to bed.

[Sephiroth]

will do speed test again.
ping as well.
modem logs also.

tech visit tomorrow.

will update his findings tomorrow,then we can put this thread to bed.
I wouldn't bother with the ping tests. As Broadbandings has said, he can download from far, far away at 45Mbps but the ping will take a long time. It's downloading screens or data we're talking about and pings are not relevant to that.

For Modem logs, interest lies in the stability of the readings. So if you could perhaps run the query many times in succession (throughout your download speed tests) and pop the data into a spreadsheet; then post the table here.

If you do proper download speed tests (doesn't have to be a Virgin site - Microsoft or Adobe or somewhere else), make sure that the modem readings are spread through the download period.