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pip08456
15-10-2009, 19:59
Hi Guys wondering if one of our CS guys can advise here. My mate has recently been upgraded to 10Mb/s but is still on the ld Ambit USB modem. Can he be sent an ethernet modem FOC if he rings up?
Peter_
15-10-2009, 20:02
Hi Guys wondering if one of our CS guys can advise here. My mate has recently been upgraded to 10Mb/s but is still on the ld Ambit USB modem. Can he be sent an ethernet modem FOC if he rings up?
All early Ambit modems have dual capability having both USB and Ethernet ports, which model does he have.
pip08456
15-10-2009, 20:09
Wow Moldova you were quick.

As he lives over 200 miles from me and has gone out for the night you'll have to bear with me for more info. I'll acess his modem and see what it says as I'm allowed full remote control of his PC. I just notice the speed difference between his and another friend in the area who I acess on the same basis (both only when requested BTW).

I'll get back with details soon.
xocemp
15-10-2009, 20:12
Wow Moldova you were quick.


His missus says that to :p:
Peter_
15-10-2009, 20:14
Wow Moldova you were quick.

As he lives over 200 miles from me and has gone out for the night you'll have to bear with me for more info. I'll acess his modem and see what it says as I'm allowed full remote control of his PC. I just notice the speed difference between his and another friend in the area who I acess on the same basis (both only when requested BTW).

I'll get back with details soon.
Just advise him to go to ASDA or Tesco's one of the larger stores and he can purchase a Ethernet cable for less than £3.

If he calls Tech Support on 151 from a Virgin phone line or 0845 454 1111 from any other phone he can enquire about swapping the modem if required.

---------- Post added at 20:14 ---------- Previous post was at 20:13 ----------

His missus says that to :p:
You will have to stop calling around when I am not there.:D
pip08456
15-10-2009, 20:46
I think this is the info you need, and I have just noticed it says ETH/USB Combo. I'll get him to aquire an ethernet cable and see if it helps out.

Type : Ambit ETH/USB Combo Cable Modem Cable modem :
Ambit Cable Modem
MAC address :
IP address :
Serial number :
Board ID : E08C004.00.00_EU03
Software version : 2.67.1016
Hardware version : 1.15 Boot Code version : 3.13.2
Web Based Configuration Pages version : 1.0.2
USB AdaptorName : USB Cable Modem
USB MAC address :
USB vendor ID : 0bb2
USB product ID : 6098

Thanks anyway but you never know I may get back about it. :)
Peter_
15-10-2009, 20:50
I think this is the info you need, and I have just noticed it says ETH/USB Combo. I'll get him to aquire an ethernet cable and see if it helps out.

Type : Ambit ETH/USB Combo Cable Modem Cable modem :
Ambit Cable Modem
MAC address :
IP address :
Serial number :
Board ID : E08C004.00.00_EU03
Software version : 2.67.1016
Hardware version : 1.15 Boot Code version : 3.13.2
Web Based Configuration Pages version : 1.0.2
USB AdaptorName : USB Cable Modem
USB MAC address :
USB vendor ID : 0bb2
USB product ID : 6098

Thanks anyway but you never know I may get back about it. :)
I do not know the model codes but it will probably be one of the NTL100 series in this link.

http://www.chetnet.co.uk/articles/index.php?page=index_v2&id=91&c=4
xocemp
15-10-2009, 20:59
Hardware version : 1.15 Boot Code version : 3.13.2
NTL200

Man I need to get out more :(
pip08456
15-10-2009, 21:43
@xocemp Quite correct it is one of the old NTL ones though as stated by Moldova should handle 10Mb/s easily. I think the bad ping times (double expected) are due to USB cable.
I'll get him to try an ethernet cable and see what happens.
webcrawler2050
15-10-2009, 23:13
@xocemp Quite correct it is one of the old NTL ones though as stated by Moldova should handle 10Mb/s easily. I think the bad ping times (double expected) are due to USB cable.
I'll get him to try an ethernet cable and see what happens.

Bad pings are due to USB - switch to ethernet. Should have dual capability. If not, give CS a call, see what you can wangle out of them
Ben B
15-10-2009, 23:15
It's dual you can get a free ethernet cable from VM :)
webcrawler2050
15-10-2009, 23:18
It's dual you can get a free ethernet cable from VM :)

Lol to be fair, if you go to your local PC they are only a couple of quid. Although I say this very clearly DONT GO TO PC WORLD TO GET AN ETHERNET
pip08456
15-10-2009, 23:30
No need to shout!:) He lives just down the road from Scan Computers so we ain't daft. thanks anyway for the input.
webcrawler2050
15-10-2009, 23:31
No need to shout!:) He lives just down the road from Scan Computers so we ain't daft. thanks anyway for the input.

LOL I was just making a point as they will say "That £25 please sir for a 1m lead"
pip08456
15-10-2009, 23:48
Yeh 69p inc vat from scan!
webcrawler2050
15-10-2009, 23:48
Yeh 69p inc vat from scan!

Goodo